Emporium Hotel South Bank
US$324
/ night
Avg. for September
Prices for Emporium Hotel South Bank
Select dates to see prices and availability
US$324
/ night
Avg. for September
Monthly average prices
Nightly prices at Emporium Hotel South Bank average US$246 in the cheapest month (January) and US$377 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$246 |
| February | US$322 |
| March | US$325 |
| April | US$292 |
| May | US$355 |
| June | US$287 |
| July | US$315 |
| August | US$374 |
| September | US$324 |
| October | US$341 |
| November | US$351 |
| December | US$377 |
J
F
M
A
M
J
J
A
Sept · US$324
S
O
N
D
Most expensive: December (~US$377)
Cheapest: January (~US$246)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel inc...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Business amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Brisbane? This hotel has 4413 square feet (410 square meters) of space consisting of conference space and 7 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 4 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 140 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Emporium Hotel South Bank in Brisbane (South Brisbane), you'll be steps from South Bank Parklands and 9 minutes by foot from Brisbane Convention and Exhibition Centre. This luxury hotel is 0.5 mi (0.9 km) from Queensland Performing Arts Centre and 1.8 mi (2.9 km) from XXXX Brewery.
What's nearby
South Bank Parklands(0.1 Miles)
Streets Beach(0.2 Miles)
Queensland Conservatorium(0.3 Miles)
Queensland Children's Hospital(0.3 Miles)
Kangaroo Point Cliffs(0.4 Miles)
Mater Private Hospital Brisbane(0.4 Miles)
South Bank Ferry Terminal(0.4 Miles)
Brisbane Convention and Exhibition Centre(0.5 Miles)
Wheel of Brisbane(0.5 Miles)
Queensland Performing Arts Centre(0.5 Miles)
Queensland University of Technology(0.6 Miles)
Queensland Museum(0.7 Miles)
Riverstage(0.7 Miles)
Queensland Art Gallery(0.7 Miles)
The Star Brisbane(0.7 Miles)
The preferred airport for Emporium Hotel South Bank is Brisbane Airport (BNE)(12.5 Miles)
Parking
Restaurant
Swimming pool
Room service
Valet parking
Tour desk
Location
267 Grey Street, South Bank, Brisbane, Queensland, Australia
South Bank Parklands (0.1 Miles)
Streets Beach (0.2 Miles)
Queensland Conservatorium (0.3 Miles)
Queensland Children's Hospital (0.3 Miles)
Kangaroo Point Cliffs (0.4 Miles)
Mater Private Hospital Brisbane (0.4 Miles)
Room options
3
Vista Twin Suite
Room details
2 Single Beds
Sleeps 2
430 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Emporium Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
700 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
3
Vista King Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
431 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
4
River City Twin Suite
Room details
2 Large Double Beds
Sleeps 4
431 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
3
Urban Vista King Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
431 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
10
Frangipani Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
1561 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Vista Family Suite with
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
861 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
River City King Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
431 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
7
Poolside Cabana Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
570 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
4
Premium River City King Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
431 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Exquisite Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
431 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
Guest reviews of Emporium Hotel South Bank
9.3
Superb
Based on 4,762 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Emporium Hotel South Bank, reviewers consistently praise warm, professional staff, stylish, spacious rooms with impressive river or city views, and standout rooftop facilities including the infinity pool, terrace bar, sauna, steam room and ice bath.
Read moreWas this helpful?
What guests think
At Emporium Hotel South Bank, reviewers consistently praise warm, professional staff, stylish, spacious rooms with impressive river or city views, and standout rooftop facilities including the infinity pool, terrace bar, sauna, steam room and ice bath.
The location is repeatedly described as convenient for South Bank dining, QPAC and riverside walks, with easy access to trains and ferries. Common drawbacks include scarce poolside seating at busy times, occasional noise near lifts or pool, sporadic housekeeping inconsistencies or maintenance niggles, delayed room readiness, and mixed feedback on some dining quality, pricing, or operating hours. Ideal for travellers seeking an upscale base in a lively, design-forward hotel.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Rooftop infinity pool with city and river views is a highlight, alongside the terrace bar and wellness facilities (sauna, steam room, ice bath), and some mention a gym. Downsides include limited poolside seating at peak times and occasional venue closures or booked-out amenities.
Related guest reviews
10
Jeanne
8 Jan 2026
·
Stayed 1 night
Really lovely, large room. Wonderful, friendly, helpful staff. Our only concern was that the pool area had such limited seating that we weren’t able to use the pool at all. All seats were taken (only about 15 chairs) by 8:30 AM and were occupied all day.
Really lovely, large room. Wonderful, friendly, helpful staff. Our only concern was that the pool area had such limited seating that we weren’t able to use the pool at all. All seats were taken (only about 15 chairs) by 8:30 AM and were occupied all day.
10
Charles
26 May 2025
·
Stayed 2 nights
On arrival 2 hours prior to check in we queried about dropping our bags off early and utilise the hotel facilities, in which the reception staff kindly accepted. Upon check-in to our room, our bags were already in our room and we were amazed by the layout of the room. We also made use of the valet & concierge services. The staff there were amazing with their customer service and very professional. We tried the Italian restaurant and were amazed with their customer service, everything was Italian from the waitress, chef and the music. We toured the infinity pool area which had stunning views of the city, although it can be hard to find a daybed during peak times. They had provided towels, complimentary bottled water and had a waiter present to take orders from the bar next to the pool. On check-out we were assisted by a porter to take our bags to the car from our room. When we checked, the bags were stacked perfectly in the boot and check-out process was smooth. Overall recommend staying here. Pros - Customer Service - Room Views - Services Available - Close to all things city/southbank - Valet Service Cons - Expensive restaurant for small portion of food
On arrival 2 hours prior to check in we queried about dropping our bags off early and utilise the hotel facilities, in which the reception staff kindly accepted. Upon check-in to our room, our bags were already in our room and we were amazed by the layout of the room. We also made use of the valet & concierge services. The staff there were amazing with their customer service and very professional. We tried the Italian restaurant and were amazed with their customer service, everything was Italian from the waitress, chef and the music. We toured the infinity pool area which had stunning views of the city, although it can be hard to find a daybed during peak times. They had provided towels, complimentary bottled water and had a waiter present to take orders from the bar next to the pool. On check-out we were assisted by a porter to take our bags to the car from our room. When we checked, the bags were stacked perfectly in the boot and check-out process was smooth. Overall recommend staying here. Pros - Customer Service - Room Views - Services Available - Close to all things city/southbank - Valet Service Cons - Expensive restaurant for small portion of food
6
Kurt
4 Feb 2023
·
Stayed 3 nights
What we didn’t like was that the steam room and sauna were inoperable our entire stay. When we questioned the staff about an eta on repairs, they said it would be one week. “Sorry about that “. No alternative was provided. For a 5 star establishment we expected more. If a facility is not available then an alternative should be provided, not a “sorry about that”. In addition, the staff in your restaurant areas could benefit from some customer service training and service language. Experienced staff would go a long way. It feels like your establishment is run by children. What we did like was the cleanliness of the room and the elevators.
What we didn’t like was that the steam room and sauna were inoperable our entire stay. When we questioned the staff about an eta on repairs, they said it would be one week. “Sorry about that “. No alternative was provided. For a 5 star establishment we expected more. If a facility is not available then an alternative should be provided, not a “sorry about that”. In addition, the staff in your restaurant areas could benefit from some customer service training and service language. Experienced staff would go a long way. It feels like your establishment is run by children. What we did like was the cleanliness of the room and the elevators.
10
Inger
6 Feb 2025
·
Stayed 4 nights
Fantastiskt bra hotel, det enda lilla var hissarna lång väntetid tid och svårt att blippa kortet till vår våning, annar mycket bra läge, saknade dock frukost buffé men god mat.
Fantastiskt bra hotel, det enda lilla var hissarna lång väntetid tid och svårt att blippa kortet till vår våning, annar mycket bra läge, saknade dock frukost buffé men god mat.
10
Stephen
4 Nov 2025
·
Stayed 1 night
Staff were friendly and professional. Room was outstanding with a river view. Infinity pool on 21st level is spectacular. Great location for seeing a show at QPAC.
Staff were friendly and professional. Room was outstanding with a river view. Infinity pool on 21st level is spectacular. Great location for seeing a show at QPAC.
10
Mark
3 Apr 2023
·
Stayed 1 night
Restaurant closed for 3 days a week
Restaurant closed for 3 days a week
2
bradley
11 Sept 2023
·
Stayed 1 night
Won't be returning. Have stayed multiple times and too often the amenities are booked out but you still charge full price. Disgraceful to close both the rooftop bar and the piano bar on the same night. Complete disregard for guests. Don't reply - no need. It's farcical leadership at Emporium. There are equally good, lower priced hotels that do not regularly close off amenities. You betrayed out loyalty, so we'll take it elsewhere. Token free breakfast and bottles of champagne are little compensation when we have travelled in from Sydney just for a night at a hotel we regularly stay at. It's a leadership issue. Period.
Won't be returning. Have stayed multiple times and too often the amenities are booked out but you still charge full price. Disgraceful to close both the rooftop bar and the piano bar on the same night. Complete disregard for guests. Don't reply - no need. It's farcical leadership at Emporium. There are equally good, lower priced hotels that do not regularly close off amenities. You betrayed out loyalty, so we'll take it elsewhere. Token free breakfast and bottles of champagne are little compensation when we have travelled in from Sydney just for a night at a hotel we regularly stay at. It's a leadership issue. Period.
10
Anne
25 Dec 2022
·
Stayed 19,351 nights
Infinity pool and terrace rooftop is amazing! Loved the Piano Bar too. Riverside rooms are definitely the best.
Infinity pool and terrace rooftop is amazing! Loved the Piano Bar too. Riverside rooms are definitely the best.
10
Phill
18 Jan 2026
·
Stayed 1 night
Best hotel in Brizzy. Virtually perfect. Big comfy room and bed. Managed to get beds (just) at roof top pool with its amazing view. Good was good and service great throughout. No UsB sockets next to bed a shame. Had a room facing the railway and didn’t hear a thing. Would have slept like a baby if I’d realised I could turn the bright orange fridge light off!! WiFi but complicated to connect to unless you go to the tablet in the bedroom to get the network and password. But would definitely stay again without thinking.
Best hotel in Brizzy. Virtually perfect. Big comfy room and bed. Managed to get beds (just) at roof top pool with its amazing view. Good was good and service great throughout. No UsB sockets next to bed a shame. Had a room facing the railway and didn’t hear a thing. Would have slept like a baby if I’d realised I could turn the bright orange fridge light off!! WiFi but complicated to connect to unless you go to the tablet in the bedroom to get the network and password. But would definitely stay again without thinking.
10
Walter
15 Jun 2025
·
Stayed 3 nights
This was a fabulous hotel with beautiful open rooftop bar and infinity pool, nice gym with a view, and excellent helpful staff. Highly recommend.
This was a fabulous hotel with beautiful open rooftop bar and infinity pool, nice gym with a view, and excellent helpful staff. Highly recommend.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is generally praised, with many describing rooms and spaces as very clean or spotless. A smaller number note lapses such as bathrooms not being cleaned, dust or worn carpets, and minor maintenance touch-ups.
Related guest reviews
8
Benjamin
12 Mar 2025
·
Stayed 2 nights
Amazing pool and rooftop bar, ice bath, steam and sauna awesome, rooms great, mirrored surfaces need cleaning better, most of the top rooms are infront of the lifts and thus super noisy, switch panels need covering at night for blackout.
Amazing pool and rooftop bar, ice bath, steam and sauna awesome, rooms great, mirrored surfaces need cleaning better, most of the top rooms are infront of the lifts and thus super noisy, switch panels need covering at night for blackout.
6
Shivani
21 Jul 2024
·
Stayed 4 nights
Nice, centrally located hotel within easy walknig distance to restaurants, museums. Main complaint is that housekeeping services left much to be desired. Daily housekeeping service did not involve tidying or cleaning of carpet, bathroom, or services. They just made up beds and replaced towels. The TV flashed on on its own every night at around 2am, which was disruptive of sleep. The on-site restaurant for breakfast is understaffed and cuisine is underwhleming. Luckily there are plenty of breakfast options around the hotel.
Nice, centrally located hotel within easy walknig distance to restaurants, museums. Main complaint is that housekeeping services left much to be desired. Daily housekeeping service did not involve tidying or cleaning of carpet, bathroom, or services. They just made up beds and replaced towels. The TV flashed on on its own every night at around 2am, which was disruptive of sleep. The on-site restaurant for breakfast is understaffed and cuisine is underwhleming. Luckily there are plenty of breakfast options around the hotel.
10
Z
13 Nov 2025
·
Stayed 2 nights
Thank you! I really appreciated how clean and comfortable the room was, and the staff were all so friendly and helpful. It made the stay really enjoyable.
Thank you! I really appreciated how clean and comfortable the room was, and the staff were all so friendly and helpful. It made the stay really enjoyable.
10
Greg
28 Mar 2025
·
Stayed 3 nights
What an outstanding hotel! Extremely cordial staff. Beautiful room. Great bathroom! Very clean hotel and excellent location. 10 out of 10.
What an outstanding hotel! Extremely cordial staff. Beautiful room. Great bathroom! Very clean hotel and excellent location. 10 out of 10.
10
Gemma
10 Nov 2025
·
Stayed 1 night
The rooms are always spotless, the staff are always kind and helpful. Love coming here
The rooms are always spotless, the staff are always kind and helpful. Love coming here
10
Effie
28 Mar 2023
·
Stayed 2 nights
Close to everything, the river and a plethora of restaurants nearby. The hotel was absolutely spotless! The food was great.
Close to everything, the river and a plethora of restaurants nearby. The hotel was absolutely spotless! The food was great.
8
James
3 Nov 2025
·
Stayed 1 night
Horrendous, stained, torn carpeting throughout. Five star hotel but the carpet is gross.
Horrendous, stained, torn carpeting throughout. Five star hotel but the carpet is gross.
10
LUCIA
5 Aug 2025
·
Stayed 4 nights
The hotel is very nice all the services are very good except the room cleaning, the cleaner DID NOT clean the bathroom: bath tub, shower room , bathroom sink, toilet, even the trash drop on the floor they didn’t even pick it up, they came folding the bed, takeout the trash, that’s about all, the cleaning definitely needs to be improved. Besides that every else is very good. A good 5 star hotel.
The hotel is very nice all the services are very good except the room cleaning, the cleaner DID NOT clean the bathroom: bath tub, shower room , bathroom sink, toilet, even the trash drop on the floor they didn’t even pick it up, they came folding the bed, takeout the trash, that’s about all, the cleaning definitely needs to be improved. Besides that every else is very good. A good 5 star hotel.
10
Deanna
17 Nov 2025
·
Stayed 2 nights
Great hotel and excellent location. Staff were fabulous and so helpful. We had a late flight so they offered a late check out with no charge and use of the hotel facilities until we left for the airport, this was all offered without asking ! The rooms and bathroom is clean and large. The rooftop terrace restaurant and pool is a bonus. Will definitely stay here again.
Great hotel and excellent location. Staff were fabulous and so helpful. We had a late flight so they offered a late check out with no charge and use of the hotel facilities until we left for the airport, this was all offered without asking ! The rooms and bathroom is clean and large. The rooftop terrace restaurant and pool is a bonus. Will definitely stay here again.
8
Susan
4 Jan 2024
·
Stayed 2 nights
Some areas in the room needed cleaning. Dust on bedside table, clock radio and lamp. The surface surrounding basin in the bar area had a lot of marks from glasses. The glass and tiles in bathroom needed cleaning. There was a lot of noise from the room next door. Their door was constantly banging and at 2 am on it disrupts your sleep. Some areas of the room are well worn.
Some areas in the room needed cleaning. Dust on bedside table, clock radio and lamp. The surface surrounding basin in the bar area had a lot of marks from glasses. The glass and tiles in bathroom needed cleaning. There was a lot of noise from the room next door. Their door was constantly banging and at 2 am on it disrupts your sleep. Some areas of the room are well worn.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, comfortable and modern, many with impressive river or city views. Some guests report noise near lifts or pool areas and fiddly features (mirror TVs, unusual lighting controls, limited power points), and opinions on bold decor vary.
Related guest reviews
8
Benjamin
12 Mar 2025
·
Stayed 2 nights
Amazing pool and rooftop bar, ice bath, steam and sauna awesome, rooms great, mirrored surfaces need cleaning better, most of the top rooms are infront of the lifts and thus super noisy, switch panels need covering at night for blackout.
Amazing pool and rooftop bar, ice bath, steam and sauna awesome, rooms great, mirrored surfaces need cleaning better, most of the top rooms are infront of the lifts and thus super noisy, switch panels need covering at night for blackout.
6
Jackie
30 Aug 2025
·
Stayed 1 night
The hotel and staff are fabulous , however, the room I was in was positioned in the middle of a row of four lifts and I could hear them all night. All the “08” rooms are in this position-508,608,1208etc. If like me you have keen hearing and are easily woken, do not stay in these rooms.
The hotel and staff are fabulous , however, the room I was in was positioned in the middle of a row of four lifts and I could hear them all night. All the “08” rooms are in this position-508,608,1208etc. If like me you have keen hearing and are easily woken, do not stay in these rooms.
10
Pamela
20 Sept 2023
·
Stayed 3 nights
Large room with river view fabulous rooftop pool Not mad about the decor .. very gaudy… however only a matter of taste Close to Galleries museum Outdoor river beach and footbridge to city area and botanic gardens . Don’t miss the permanent William Robinson exhibition at the Old Givernment house
Large room with river view fabulous rooftop pool Not mad about the decor .. very gaudy… however only a matter of taste Close to Galleries museum Outdoor river beach and footbridge to city area and botanic gardens . Don’t miss the permanent William Robinson exhibition at the Old Givernment house
10
Cherilyn
27 Jan 2026
·
Stayed 1 night
Room was gorgeous, amazing view and staff were super accommodating. We were able to check in early and the location was great
Room was gorgeous, amazing view and staff were super accommodating. We were able to check in early and the location was great
10
Simon
28 Oct 2025
·
Stayed 2 nights
The room was great, however the attempt to be sophisticated and have the TV as part of the mirror meant that it was very hard to view the TV as I could see the reflection of the other side of the room in that mirror clearer than I could see what was on the TV. On my first night I called for someone - they came but couldn’t fix and were going to get someone to look the next day. Was no evidence that this had been looked at or resolved
The room was great, however the attempt to be sophisticated and have the TV as part of the mirror meant that it was very hard to view the TV as I could see the reflection of the other side of the room in that mirror clearer than I could see what was on the TV. On my first night I called for someone - they came but couldn’t fix and were going to get someone to look the next day. Was no evidence that this had been looked at or resolved
8
Angus
2 Feb 2025
·
Stayed 4 nights
Some people will love the decor, some people may not but this is an exceptionally comfortable hotel in a great location for the Air Train, restaurants of South Bank and exploring Brisbane.
Some people will love the decor, some people may not but this is an exceptionally comfortable hotel in a great location for the Air Train, restaurants of South Bank and exploring Brisbane.
10
Ian
29 Dec 2023
·
Stayed 2 nights
Very few power points and no power points anywhere near the desk! Lighting system is very unusual and takes a couple of days to find out how it works.
Very few power points and no power points anywhere near the desk! Lighting system is very unusual and takes a couple of days to find out how it works.
4
Belinda
30 Jan 2025
·
Stayed 1 night
Booked the Pool Cabana room for $1100 a night - Such loud music outside room until late. Terrible service. Everything delayed luggage to room, no assistance to find entrance into hotel room - which is off the pool also and not at all private. Nightmare room for the cost. Overrated hotel
Booked the Pool Cabana room for $1100 a night - Such loud music outside room until late. Terrible service. Everything delayed luggage to room, no assistance to find entrance into hotel room - which is off the pool also and not at all private. Nightmare room for the cost. Overrated hotel
10
Phill
18 Jan 2026
·
Stayed 1 night
Best hotel in Brizzy. Virtually perfect. Big comfy room and bed. Managed to get beds (just) at roof top pool with its amazing view. Good was good and service great throughout. No UsB sockets next to bed a shame. Had a room facing the railway and didn’t hear a thing. Would have slept like a baby if I’d realised I could turn the bright orange fridge light off!! WiFi but complicated to connect to unless you go to the tablet in the bedroom to get the network and password. But would definitely stay again without thinking.
Best hotel in Brizzy. Virtually perfect. Big comfy room and bed. Managed to get beds (just) at roof top pool with its amazing view. Good was good and service great throughout. No UsB sockets next to bed a shame. Had a room facing the railway and didn’t hear a thing. Would have slept like a baby if I’d realised I could turn the bright orange fridge light off!! WiFi but complicated to connect to unless you go to the tablet in the bedroom to get the network and password. But would definitely stay again without thinking.
10
Mel
20 Sept 2024
·
Stayed 1 night
Great pillows but room not soundproof
Great pillows but room not soundproof
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely described as warm, professional and attentive, with thoughtful touches for special occasions, helpful concierge and valet, and flexible late check-outs. A minority experienced slow or unfriendly interactions, late room readiness, or sluggish restaurant service.
Related guest reviews
10
Seb
9 May 2023
·
Stayed 2 nights
From the moment I arrived I was welcomed by Reception and Concierge. The Guest Relations Manager; Bobby, was an absolute gentleman. He organised my dinner reservations, had extraordinary local knowledge and nothing was ever too much of a trouble. The rooms are absolutely amazing, with luxurious pillows and bedding and the River Room view I had was stunning. The facilities are extravagant with a rooftop pool that has incredible views over the South Bank and a uniquely lavish restaurant on the 21st floor. But this restaurant is outshone by the magnificence of the Signature Restaurant on the 1st floor. The Signature Restaurant is deserving of its own review in whole. My waitress and sommelier for the evening was Andrea who was absolutely marvelous. Her knowledge of the matched wines was very good and her service and professionalism was second to none. And to add to the extraordinary experience I was humbled to meet the Restaurants Head Chef, Luca, who spoke to me about the dishes he’d prepared and his passion for cooking. The Emporium gave traditional 5-star service with extraordinary staff and modern finishes. I truly enjoyed my stay and won’t be staying anywhere else when I’m in Brisbane next.
From the moment I arrived I was welcomed by Reception and Concierge. The Guest Relations Manager; Bobby, was an absolute gentleman. He organised my dinner reservations, had extraordinary local knowledge and nothing was ever too much of a trouble. The rooms are absolutely amazing, with luxurious pillows and bedding and the River Room view I had was stunning. The facilities are extravagant with a rooftop pool that has incredible views over the South Bank and a uniquely lavish restaurant on the 21st floor. But this restaurant is outshone by the magnificence of the Signature Restaurant on the 1st floor. The Signature Restaurant is deserving of its own review in whole. My waitress and sommelier for the evening was Andrea who was absolutely marvelous. Her knowledge of the matched wines was very good and her service and professionalism was second to none. And to add to the extraordinary experience I was humbled to meet the Restaurants Head Chef, Luca, who spoke to me about the dishes he’d prepared and his passion for cooking. The Emporium gave traditional 5-star service with extraordinary staff and modern finishes. I truly enjoyed my stay and won’t be staying anywhere else when I’m in Brisbane next.
6
Tin
22 Nov 2023
·
Stayed 2 nights
check-in was late due to room not available. reason given that supervisor checking the room. Hotel should inform us before 3pm about room is not available till check-in time. we entered to room later than 3pm, flight landed 10am
check-in was late due to room not available. reason given that supervisor checking the room. Hotel should inform us before 3pm about room is not available till check-in time. we entered to room later than 3pm, flight landed 10am
8
Wen
8 Mar 2024
·
Stayed 3 nights
the service team are very slow and we couldn't get two bathropes from the hotel service .......
the service team are very slow and we couldn't get two bathropes from the hotel service .......
10
Paul
23 Feb 2026
·
Stayed 1 night
The entire experience was flawless! We opted to Valet Park which was cheap considering local parking rates. The bags were taken from the car and although our room wasn’t ready we were given access to the Pool and Sauna. Once we actually checked in we were welcomed with a greeting card and some bubbles… they obviously read the notes about our anniversary! We went out to a concert, came back late and noticed actual turndown service with a little chocolate and water. The next morning ordered room service Benedict and was a nice snack for two and excellent coffee. Called for car and bags. Left blown away at the professionalism and genuine interest from ALL staff. We will return. So luxurious
The entire experience was flawless! We opted to Valet Park which was cheap considering local parking rates. The bags were taken from the car and although our room wasn’t ready we were given access to the Pool and Sauna. Once we actually checked in we were welcomed with a greeting card and some bubbles… they obviously read the notes about our anniversary! We went out to a concert, came back late and noticed actual turndown service with a little chocolate and water. The next morning ordered room service Benedict and was a nice snack for two and excellent coffee. Called for car and bags. Left blown away at the professionalism and genuine interest from ALL staff. We will return. So luxurious
10
Charles
26 May 2025
·
Stayed 2 nights
On arrival 2 hours prior to check in we queried about dropping our bags off early and utilise the hotel facilities, in which the reception staff kindly accepted. Upon check-in to our room, our bags were already in our room and we were amazed by the layout of the room. We also made use of the valet & concierge services. The staff there were amazing with their customer service and very professional. We tried the Italian restaurant and were amazed with their customer service, everything was Italian from the waitress, chef and the music. We toured the infinity pool area which had stunning views of the city, although it can be hard to find a daybed during peak times. They had provided towels, complimentary bottled water and had a waiter present to take orders from the bar next to the pool. On check-out we were assisted by a porter to take our bags to the car from our room. When we checked, the bags were stacked perfectly in the boot and check-out process was smooth. Overall recommend staying here. Pros - Customer Service - Room Views - Services Available - Close to all things city/southbank - Valet Service Cons - Expensive restaurant for small portion of food
On arrival 2 hours prior to check in we queried about dropping our bags off early and utilise the hotel facilities, in which the reception staff kindly accepted. Upon check-in to our room, our bags were already in our room and we were amazed by the layout of the room. We also made use of the valet & concierge services. The staff there were amazing with their customer service and very professional. We tried the Italian restaurant and were amazed with their customer service, everything was Italian from the waitress, chef and the music. We toured the infinity pool area which had stunning views of the city, although it can be hard to find a daybed during peak times. They had provided towels, complimentary bottled water and had a waiter present to take orders from the bar next to the pool. On check-out we were assisted by a porter to take our bags to the car from our room. When we checked, the bags were stacked perfectly in the boot and check-out process was smooth. Overall recommend staying here. Pros - Customer Service - Room Views - Services Available - Close to all things city/southbank - Valet Service Cons - Expensive restaurant for small portion of food
10
Kaitlyn
20 Mar 2025
·
Stayed 1 night
I wish I could give 6 stars for service - the stay and the staff were wonderful! Celebrated my mums birthday and they truly made her feel very special. Would definitely stay here again
I wish I could give 6 stars for service - the stay and the staff were wonderful! Celebrated my mums birthday and they truly made her feel very special. Would definitely stay here again
2
Paul
27 Dec 2024
·
Stayed 3 nights
Tragic . Really let down by terrible service. The worst I’ve experienced in a five star hotel in many many years of business travel . I’ve stayed there many times but never again . Service was either non existent or hopeless .
Tragic . Really let down by terrible service. The worst I’ve experienced in a five star hotel in many many years of business travel . I’ve stayed there many times but never again . Service was either non existent or hopeless .
6
David
31 Jan 2024
·
Stayed 1 night
Very unfriendly receptionist at the check in.
Very unfriendly receptionist at the check in.
10
Deanna
17 Nov 2025
·
Stayed 2 nights
Great hotel and excellent location. Staff were fabulous and so helpful. We had a late flight so they offered a late check out with no charge and use of the hotel facilities until we left for the airport, this was all offered without asking ! The rooms and bathroom is clean and large. The rooftop terrace restaurant and pool is a bonus. Will definitely stay here again.
Great hotel and excellent location. Staff were fabulous and so helpful. We had a late flight so they offered a late check out with no charge and use of the hotel facilities until we left for the airport, this was all offered without asking ! The rooms and bathroom is clean and large. The rooftop terrace restaurant and pool is a bonus. Will definitely stay here again.
10
Amber
28 Jun 2025
·
Stayed 11 nights
Wonderful place to stay with an excellent staff. We were there for two weeks and felt at home. Very walkable area, too.
Wonderful place to stay with an excellent staff. We were there for two weeks and felt at home. Very walkable area, too.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient South Bank base: walkable to QPAC, museums, eateries and the river, with trains and ferries nearby. Several guests noted rooms were quiet despite proximity to the railway.
Related guest reviews
10
Courtney
30 May 2023
·
Stayed 4 nights
Great location to explore south bank and the surrounding area.
Great location to explore south bank and the surrounding area.
10
NATALIE
4 Feb 2026
·
Stayed 2 nights
Great location, close walking distance to main attractions. Great room and wonderful staff
Great location, close walking distance to main attractions. Great room and wonderful staff
10
Alexis
9 Jan 2025
·
Stayed 4 nights
Excellent stay at the Emporium South Bank. Room was spacious and had all the amenities I needed. I loved the rooftop pool with its amazing views. The staff is really professional and super helpful. Shoutout to Louisa (at check-in) and Nelson (at concierge area). The location is hard to beat. It’s close to everything really. And there’s a train station right next to the hotel. My favorite breakfast spot was the nearby Mi Casa cafe. I highly recommend staying there if you’re visiting Brisbane.
Excellent stay at the Emporium South Bank. Room was spacious and had all the amenities I needed. I loved the rooftop pool with its amazing views. The staff is really professional and super helpful. Shoutout to Louisa (at check-in) and Nelson (at concierge area). The location is hard to beat. It’s close to everything really. And there’s a train station right next to the hotel. My favorite breakfast spot was the nearby Mi Casa cafe. I highly recommend staying there if you’re visiting Brisbane.
10
Michael
18 Aug 2025
·
Stayed 3 nights
Hotel is next to SouthBank railway station, however, you cannot hear any noise. The bed was extremely comfortable. Roof top bar is very popular especially at night.
Hotel is next to SouthBank railway station, however, you cannot hear any noise. The bed was extremely comfortable. Roof top bar is very popular especially at night.
10
Lorraine
18 Feb 2023
·
Stayed 2 nights
Is a great hotel, with a beautiful roof top infinity pool, immediately next to access to trains and south bank park, the swimming laggoon, and the hundreds of southbank restaurants most of whom have outdoor terraces as well as indoor dining, and a short walk to ferries or across pedestrian bridge to downtown
Is a great hotel, with a beautiful roof top infinity pool, immediately next to access to trains and south bank park, the swimming laggoon, and the hundreds of southbank restaurants most of whom have outdoor terraces as well as indoor dining, and a short walk to ferries or across pedestrian bridge to downtown
10
Stephen
4 Nov 2025
·
Stayed 1 night
Staff were friendly and professional. Room was outstanding with a river view. Infinity pool on 21st level is spectacular. Great location for seeing a show at QPAC.
Staff were friendly and professional. Room was outstanding with a river view. Infinity pool on 21st level is spectacular. Great location for seeing a show at QPAC.
10
Amanda
7 May 2025
·
Stayed 1 night
Great location for a city stay
Great location for a city stay
8
Mark
2 Apr 2023
·
Stayed 5 nights
Excellent location with easy access to public transport which was important for out of state visitors. Room large and well appointed with an excellent view over the Brisbane River.
Excellent location with easy access to public transport which was important for out of state visitors. Room large and well appointed with an excellent view over the Brisbane River.
10
Veronica
14 Jul 2023
·
Stayed 1 night
Great location.
Great location.
10
Simon
28 Aug 2025
·
Stayed 2 nights
This is one of my favourite Hotels in Brisbane with its access to the train system, ferries, South Bank shops & restaurants and the city. The roof top bar restaurant, pool, sauna & steam room ensure a fabulous start or end to any day. Superb!! General vibe & IT feel is very good.
This is one of my favourite Hotels in Brisbane with its access to the train system, ferries, South Bank shops & restaurants and the city. The roof top bar restaurant, pool, sauna & steam room ensure a fabulous start or end to any day. Superb!! General vibe & IT feel is very good.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast and on-site venues are frequently enjoyed, including room service and the terrace restaurant/bar with views, plus specialty outlets. Reports vary on value, quality and hours, with some slow service, overpriced or subpar items, and occasional closures.
Related guest reviews
10
Seb
9 May 2023
·
Stayed 2 nights
From the moment I arrived I was welcomed by Reception and Concierge. The Guest Relations Manager; Bobby, was an absolute gentleman. He organised my dinner reservations, had extraordinary local knowledge and nothing was ever too much of a trouble. The rooms are absolutely amazing, with luxurious pillows and bedding and the River Room view I had was stunning. The facilities are extravagant with a rooftop pool that has incredible views over the South Bank and a uniquely lavish restaurant on the 21st floor. But this restaurant is outshone by the magnificence of the Signature Restaurant on the 1st floor. The Signature Restaurant is deserving of its own review in whole. My waitress and sommelier for the evening was Andrea who was absolutely marvelous. Her knowledge of the matched wines was very good and her service and professionalism was second to none. And to add to the extraordinary experience I was humbled to meet the Restaurants Head Chef, Luca, who spoke to me about the dishes he’d prepared and his passion for cooking. The Emporium gave traditional 5-star service with extraordinary staff and modern finishes. I truly enjoyed my stay and won’t be staying anywhere else when I’m in Brisbane next.
From the moment I arrived I was welcomed by Reception and Concierge. The Guest Relations Manager; Bobby, was an absolute gentleman. He organised my dinner reservations, had extraordinary local knowledge and nothing was ever too much of a trouble. The rooms are absolutely amazing, with luxurious pillows and bedding and the River Room view I had was stunning. The facilities are extravagant with a rooftop pool that has incredible views over the South Bank and a uniquely lavish restaurant on the 21st floor. But this restaurant is outshone by the magnificence of the Signature Restaurant on the 1st floor. The Signature Restaurant is deserving of its own review in whole. My waitress and sommelier for the evening was Andrea who was absolutely marvelous. Her knowledge of the matched wines was very good and her service and professionalism was second to none. And to add to the extraordinary experience I was humbled to meet the Restaurants Head Chef, Luca, who spoke to me about the dishes he’d prepared and his passion for cooking. The Emporium gave traditional 5-star service with extraordinary staff and modern finishes. I truly enjoyed my stay and won’t be staying anywhere else when I’m in Brisbane next.
10
Paul
23 Feb 2026
·
Stayed 1 night
The entire experience was flawless! We opted to Valet Park which was cheap considering local parking rates. The bags were taken from the car and although our room wasn’t ready we were given access to the Pool and Sauna. Once we actually checked in we were welcomed with a greeting card and some bubbles… they obviously read the notes about our anniversary! We went out to a concert, came back late and noticed actual turndown service with a little chocolate and water. The next morning ordered room service Benedict and was a nice snack for two and excellent coffee. Called for car and bags. Left blown away at the professionalism and genuine interest from ALL staff. We will return. So luxurious
The entire experience was flawless! We opted to Valet Park which was cheap considering local parking rates. The bags were taken from the car and although our room wasn’t ready we were given access to the Pool and Sauna. Once we actually checked in we were welcomed with a greeting card and some bubbles… they obviously read the notes about our anniversary! We went out to a concert, came back late and noticed actual turndown service with a little chocolate and water. The next morning ordered room service Benedict and was a nice snack for two and excellent coffee. Called for car and bags. Left blown away at the professionalism and genuine interest from ALL staff. We will return. So luxurious
10
Mark
29 Sept 2025
·
Stayed 2 nights
Great hotel staff fantastic breakfast wonderful Terrace bar good view nice pool but food sub par and overpriced. Tap beer flat in not beer clean glasses at over expensive prices. If you are charging too prices one expects top quality. Nearly destroyed visit however staff and breakfast saved it.
Great hotel staff fantastic breakfast wonderful Terrace bar good view nice pool but food sub par and overpriced. Tap beer flat in not beer clean glasses at over expensive prices. If you are charging too prices one expects top quality. Nearly destroyed visit however staff and breakfast saved it.
6
Shivani
21 Jul 2024
·
Stayed 4 nights
Nice, centrally located hotel within easy walknig distance to restaurants, museums. Main complaint is that housekeeping services left much to be desired. Daily housekeeping service did not involve tidying or cleaning of carpet, bathroom, or services. They just made up beds and replaced towels. The TV flashed on on its own every night at around 2am, which was disruptive of sleep. The on-site restaurant for breakfast is understaffed and cuisine is underwhleming. Luckily there are plenty of breakfast options around the hotel.
Nice, centrally located hotel within easy walknig distance to restaurants, museums. Main complaint is that housekeeping services left much to be desired. Daily housekeeping service did not involve tidying or cleaning of carpet, bathroom, or services. They just made up beds and replaced towels. The TV flashed on on its own every night at around 2am, which was disruptive of sleep. The on-site restaurant for breakfast is understaffed and cuisine is underwhleming. Luckily there are plenty of breakfast options around the hotel.
10
Jamie
16 Aug 2025
·
Stayed 1 night
The hotel is unique and it was enjoyable to experience the various features. The minibar options are extensive and the food we ordered to the room was generous and delicious. Breakfast was also lovely and good value.
The hotel is unique and it was enjoyable to experience the various features. The minibar options are extensive and the food we ordered to the room was generous and delicious. Breakfast was also lovely and good value.
10
Erin de
28 Nov 2024
·
Stayed 3 nights
Stunning hotel, fabulous location, room service breakfast was excellent. Worth every penny!
Stunning hotel, fabulous location, room service breakfast was excellent. Worth every penny!
10
Mark
3 Apr 2023
·
Stayed 1 night
Restaurant closed for 3 days a week
Restaurant closed for 3 days a week
6
Charles
7 Oct 2024
·
Stayed 3 nights
Room service food was poor
Room service food was poor
10
Deanna
17 Nov 2025
·
Stayed 2 nights
Great hotel and excellent location. Staff were fabulous and so helpful. We had a late flight so they offered a late check out with no charge and use of the hotel facilities until we left for the airport, this was all offered without asking ! The rooms and bathroom is clean and large. The rooftop terrace restaurant and pool is a bonus. Will definitely stay here again.
Great hotel and excellent location. Staff were fabulous and so helpful. We had a late flight so they offered a late check out with no charge and use of the hotel facilities until we left for the airport, this was all offered without asking ! The rooms and bathroom is clean and large. The rooftop terrace restaurant and pool is a bonus. Will definitely stay here again.
10
Natalie
18 Oct 2024
·
Stayed 2 nights
I love this hotel. I was recuperating after surgery at Mater Hospital and it had everything I needed whilst I relaxed. The swimming pool is spectacular and so are the bars, and the Italian cuisine for dinner was truly amazing. I had the sushi platter twice in a row for lunch on the terrace and it was delicious and fresh. I can’t say enough good things.
I love this hotel. I was recuperating after surgery at Mater Hospital and it had everything I needed whilst I relaxed. The swimming pool is spectacular and so are the bars, and the Italian cuisine for dinner was truly amazing. I had the sushi platter twice in a row for lunch on the terrace and it was delicious and fresh. I can’t say enough good things.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Patrice
7 Aug 2026
·
Stayed 2 nights
Had a fantastic stay at Emporium. Was just the break away we needed. Can’t wait to visit again soon, everything about it was perfect.
Had a fantastic stay at Emporium. Was just the break away we needed. Can’t wait to visit again soon, everything about it was perfect.
10
Shannon
20 Jul 2026
·
Stayed 1 night
Beautiful place to stay! I would recommend
Beautiful place to stay! I would recommend
10
veronique
12 Jul 2026
·
Stayed 4 nights
very nice location the concierge team was fantastic, they helped us managed our rental car that has to be towed back to the airport because of 2 flat tires Thanks again to the team The room was really nice too, we did not have time to enjoy the pool but the view was amazing
very nice location the concierge team was fantastic, they helped us managed our rental car that has to be towed back to the airport because of 2 flat tires Thanks again to the team The room was really nice too, we did not have time to enjoy the pool but the view was amazing
10
SAMANTHA
28 Jun 2026
·
Stayed 5 nights
Brisbane’s best hotel! If you’re staying in Bris, especially the Southbank this place is a delight.
Brisbane’s best hotel! If you’re staying in Bris, especially the Southbank this place is a delight.
10
Jill
16 Jun 2026
·
Stayed 3 nights
Nice view, close to the foreshore and restaurants. Great bath!
Nice view, close to the foreshore and restaurants. Great bath!
Property policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about Emporium Hotel South Bank
Is parking available at the hotel?
Yes, parking is available on-site. Valet parking is offered at a fee of AUD 65 per night.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately AUD 35 per person.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of AUD 125 per vehicle (one-way, maximum occupancy 4). Guests must contact the hotel with arrival details before travel.
What accessibility features does the hotel offer?
The hotel provides limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for detailed information is recommended.
What is the hotel's location in relation to key landmarks?
The hotel is located in South Brisbane, just steps from South Bank Parklands and 9 minutes by foot from Brisbane Convention and Exhibition Centre. It is approximately 1.6 mi (2.6 km) from Suncorp Stadium and 1.8 mi (2.9 km) from XXXX Brewery.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor heated pool. Specific operational hours may vary, and it is advisable to check with the hotel for seasonal availability.
What are the hotel's policies for guests staying with children?
Children are welcome at the hotel. The minimum age for children to stay for free is not specified, so it is recommended to contact the property for specific details.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: NO DATA
- 2026-09-20: 285.32787086479186USD
- 2026-09-21: 275.15179440284726USD
- 2026-09-22: 272.9948966333771USD
- 2026-09-23: 667.9805938278198USD
- 2026-09-24: 293.57490197540284USD
- 2026-09-25: 387.7463677125549USD
- 2026-09-26: 489.19418347442627USD
- 2026-09-27: 274.79537750610353USD
- 2026-09-28: 279.06283166511537USD
- 2026-09-29: 456.6773920387268USD
- 2026-09-30: 282.01706397491455USD
- 2026-10-01: 270.52783574523926USD
- 2026-10-02: 383.38638847702026USD
- 2026-10-03: 383.38638847702026USD
- 2026-10-04: 287.7992417640686USD
- 2026-10-05: 270.3574501422882USD
- 2026-10-06: 270.3574501422882USD
- 2026-10-07: 279.21468071609496USD
- 2026-10-08: 341.66162617080687USD
- 2026-10-09: 537.0405632275391USD
- 2026-10-10: 504.54840543273923USD
- 2026-10-11: 283.55046431999205USD
- 2026-10-12: 279.21468071609496USD
- 2026-10-13: 312.6966343209839USD
- 2026-10-14: 279.21468071609496USD
- 2026-10-15: 312.6966343209839USD
- 2026-10-16: 403.3335054760742USD
- 2026-10-17: 403.3335054760742USD
- 2026-10-18: 270.3574501422882USD
- 2026-10-19: 304.15002239547727USD
- 2026-10-20: 312.6966343209839USD
- 2026-10-21: 352.7013517753601USD
- 2026-10-22: 352.7013517753601USD
- 2026-10-23: 362.0693186691284USD
- 2026-10-24: 366.0704106356811USD
- 2026-10-25: 279.21468071609496USD
- 2026-10-26: 312.6966343209839USD
- 2026-10-27: 308.5336891719055USD
- 2026-10-28: 352.7013517753601USD
- 2026-10-29: 1104.6245985632324USD
- 2026-10-30: 615.6786436978149USD
- 2026-10-31: 384.0753595259094USD
- 2026-11-01: 275.1467134954071USD
- 2026-11-02: 279.0765501152039USD
- 2026-11-03: 281.6440728076935USD
- 2026-11-04: 289.7793765157318USD
- 2026-11-05: 403.3335054760742USD
- 2026-11-06: 312.6966343209839USD
- 2026-11-07: 279.21468071609496USD
- 2026-11-08: 286.3507801750946USD
- 2026-11-09: 281.6440728076935USD
- 2026-11-10: 352.7013517753601USD
- 2026-11-11: 279.21468071609496USD
- 2026-11-12: 279.21468071609496USD
- 2026-11-13: 312.6966343209839USD
- 2026-11-14: 485.94404962753293USD
- 2026-11-15: 356.5215283963013USD
- 2026-11-16: 279.21468071609496USD
- 2026-11-17: 312.6966343209839USD
- 2026-11-18: 303.12876USD
- 2026-11-19: 269.66362595077516USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: AUD 100 per accommodation, per stay
Breakage deposit: AUD 250 per night
A damage deposit of AUD 100 will be collected before check-in.
The listed deposit applies to Poolside Cabana Suite, Suite (Exquisite), and Suite (Emporium) bookings. The general deposit is AUD 250 per stay for Suite, 1 King Bed (Vista), Twin Room, 2 Single Beds (Suite - Vista), Suite, 1 King Bed, River View, and Premium Studio Suite, 1 King Bed, River View (Level 12 and Above) bookings.
Breakage deposit: AUD 250 per night
A damage deposit of AUD 100 will be collected before check-in.
The listed deposit applies to Poolside Cabana Suite, Suite (Exquisite), and Suite (Emporium) bookings. The general deposit is AUD 250 per stay for Suite, 1 King Bed (Vista), Twin Room, 2 Single Beds (Suite - Vista), Suite, 1 King Bed, River View, and Premium Studio Suite, 1 King Bed, River View (Level 12 and Above) bookings.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Parties and events are allowed on site; maximum attendees: 20
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed parties/events policy applies to Frangipani Suite bookings only.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Contactless check-out is available.
- Fee for full breakfast: approximately AUD 45 per person
- Airport shuttle fee: AUD 125 per vehicle (one-way, maximum occupancy 4)
- Valet parking fee: AUD 65 per night
- Crib (infant bed) fee: AUD 35.0 per night
- Rollaway bed fee: AUD 70.0 per night
- Credit card charges are subject to a surcharge of 1.2 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room service
Valet parking
Tour desk
Services
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Cycling
Pool outdoor
Outdoor heated pool
Live music
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Picnic area/Tables
Breakfast in the room
Allergy-free room available
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Valet parking
Electric car charging station
Parking Onsite
Internet
Free wi-fi