Shaza Makkah

Despite the polite and welcoming reception staff, my experience at this hotel was far from satisfactory. The room service was completely unhelpful. When I tried to order food from outside, I was met with a dry, dismissive tone and was flat-out told they would not bring it up to my room. Additionally, the location is much farther from Al Haram than advertised. You’re forced to rely on the hotel shuttle, which is highly inconvenient. Overall, the stay was not worth the hassle. I do not recommend this hotel and I will definitely not be returning.

The location shown on the map was totally different. Look clise to Haram on map but don't fool a huge bridge and roads need to cross to reach in a hotel. Very inconvenience compared to the price you pay. The shower room has no door when I complain they did nothing. For a soap or shampoo you needs to call several times to get it. Thank you

Beautifully decorated hotel, Good location

What can I say, 8 out of 10 for effort to keep customers happy, the girl at the reception (sorry can't remember her name but wore aviator style glasses) upgraded us to an interconnected rooms... Staff: are really helpful and friendly. Facilities: "Spa" what spa? Location: Checked all the maps and routes before booking and when I say it's in a bad location I mean in a bad location, I mean to get to the zam zam tower it takes about 20 mins and 10 mins to the mosque to pray.

Tikal Jabal is a beautiful hotel with excellent rooms, service and breakfast. The staff was exceptionally helpful. Nasir Ali, Hossain, Jiban and kawsar helped us a lot during our stay. Will surely only stay here for our next visit.