Ventus at Marina El Cid Spa & Beach Resort - All Inclusive
212 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
212 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Ventus at Marina El Cid Spa & Beach Resort - All Inclusive, les prix par nuit s'élèvent en moyenne à 192 $US pendant le mois le moins cher (juin) et à 604 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 293 $US |
| février | 468 $US |
| mars | 341 $US |
| avril | 249 $US |
| mai | 222 $US |
| juin | 192 $US |
| juillet | 207 $US |
| août | 272 $US |
| septembre | 212 $US |
| octobre | 237 $US |
| novembre | 271 $US |
| décembre | 604 $US |
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sept. · 212 $US
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Le plus cher : décembre (env. 604 $US)
Le moins cher : juin (env. 192 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment une piscine extérieure, 2 courts de pickleball extérieurs et un centre de fitness. Parmi les services et équipements offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de banquet.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24.
Repas
Pendant votre séjour, vous vous régalerez à Ile de France, l'un des 2 restaurants de cet hébergement et profiterez d'un service d'étage 24 h/24. Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 3 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 12 h 00.
Chambres
Les 290 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Les chambres sont dotées d'un balcon. Des chaînes par satellite sont à votre disposition et vous invitent au divertissement. Les salles de bain comprennent une douche, des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Puerto Morelos ne manque pas de choses à découvrir ; Ventus at Marina El Cid Spa & Beach Resort - All Inclusive vous fait profiter d'un séjour au bord de la plage et se trouve à 3 min en voiture de Place de Puerto Morelos et à 8 minutes de Plage de Puerto Morelos. Cet hébergement tout inclus se trouve à 21,7 km de Plage de Maroma et à 23,9 km de Club de golf Moon Palace.
À proximité
Parc national marin d'Arrecife de Puerto Morelos(0.6 miles)
Coopérative des Artistes de Puerto Morelos(1.3 miles)
Église catholique San Jose(1.3 miles)
Place de Puerto Morelos(1.3 miles)
Plage Ojo de Agua(1.3 miles)
Phare Incliné(1.4 miles)
Plage de Puerto Morelos(3.2 miles)
Monument Ruta de los Cenotes(3.3 miles)
Spa de la Jungle(3.9 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle(3.9 miles)
Jardin botanique Dr. Alfredo Barrera Marín(4.3 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya(10.3 miles)
Playa Paraiso Golf Club(10.4 miles)
Club de polo El Rey(10.6 miles)
Parcours de Golf Nicklaus Design(10.6 miles)
Aéroport international de Cancún (CUN)(17.5 miles)
Aéroport international Cozumel (CZM)(43.1 miles)
Aéroport international de Tulum (TQO)(86.8 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service de voiturier
Organisation d'excursions
Emplacement
Boulevard El Cid Unidad 11, Puerto Morelos, Quintana Roo, Mexique
Parc national marin d'Arrecife de Puerto Morelos (0.6 miles)
Coopérative des Artistes de Puerto Morelos (1.3 miles)
Église catholique San Jose (1.3 miles)
Place de Puerto Morelos (1.3 miles)
Plage Ojo de Agua (1.3 miles)
Phare Incliné (1.4 miles)
Options de chambre
5
Chambre Junior
Détails de la chambre
1 Très Grand Lit Double
et 1 Murphy Bed
Couchages 4
570 ft²
BalconClimatisationSalle de bain privéeMini bar
7
Chambre Premium, 1 chambre
Détails de la chambre
1 Très Grand Lit Double
et 1 Murphy Bed
Couchages 4
1109 ft²
BalconClimatisationSalle de bain privéeMini bar
8
Chambre Premium, 1 chambre, bain à remous
Détails de la chambre
1 Très Grand Lit Double
et 1 Murphy Bed
Couchages 4
1108 ft²
BalconClimatisationSalle de bain privéeMini bar
8
Junior Suite At Hotel Ventus Ha
Détails de la chambre
1 Très Grand Lit Double
et 1 Murphy Bed
Couchages 4
BalconClimatisationSalle de bain privéeMini bar
6
Chambre Familiale
Détails de la chambre
2 Lits Doubles
et 1 Murphy Bed
Couchages 5
570 ft²
BalconClimatisationSalle de bain privéeMini bar
8
Family Room At Hotel Ventus Ha
Détails de la chambre
2 Lits Doubles
et 1 Murphy Bed
Couchages 5
BalconClimatisationSalle de bain privéeMini bar
5
Chambre Junior
Détails de la chambre
1 Très Grand Lit Double
et 1 Murphy Bed
Couchages 4
570 ft²
BalconClimatisationSalle de bain privéeMini bar
7
Suite Standard
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Lit Double
Couchages 8
2854 ft²
BalconClimatisationSalle de bain privéeMini bar
7
Suite Premium, 2 chambres, bain à remous
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
2228 ft²
BalconClimatisationSalle de bain privéeMini bar
5
Chambre Luxe
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
570 ft²
BalconClimatisationSalle de bain privéeMini bar
5
Chambre Familiale
Détails de la chambre
2 Lits Doubles
et 1 Murphy Bed
Couchages 5
570 ft²
BalconClimatisationSalle de bain privéeMini bar
Avis des voyageurs
8.7
Fabuleux
Basé sur 1 462 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Ventus at Marina El Cid Spa & Beach Resort - All Inclusive, les voyageurs apprécient le personnel accueillant, le site propre et bien entretenu, les nombreuses piscines et la variété des restaurants répartis sur trois établissements affiliés, tout en notant qu'une plage souvent impraticable et malodorante est affectée par les algues.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Ventus at Marina El Cid Spa & Beach Resort - All Inclusive, les voyageurs apprécient le personnel accueillant, le site propre et bien entretenu, les nombreuses piscines et la variété des restaurants répartis sur trois établissements affiliés, tout en notant qu'une plage souvent impraticable et malodorante est affectée par les algues.
Les principales sources de mécontentement concernent les difficultés à obtenir une réservation au restaurant, les sollicitations parfois insistantes pour des adhésions, et le Wi-Fi limité ou payant pour les appareils supplémentaires. Les chambres sont modernes et confortables, avec quelques signalements de bruit de construction ou de chariots, d'odeurs de moisi ou de petits problèmes d'entretien. Idéal pour les voyageurs qui privilégient les piscines, la restauration sur place et le service plutôt qu'une plage classique où l'on peut se baigner.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les nombreuses piscines, les espaces réservés aux adultes, les bars sur le toit/spa, les voiturettes de golf et l'accès aux installations des trois complexes El Cid sont régulièrement salués. La plage est un point négatif récurrent : elle est souvent étroite ou rocheuse, avec de lourdes accumulations de sargasses et des odeurs désagréables, ce qui incite de nombreux voyageurs à renoncer à la baignade en mer.
Avis de voyageur à ce sujet
10
David
9 nov. 2025
·
A séjourné 7 nuits
Great all-inclusive value! Staff were very friendly. Variety of pools & dining options were really good. All 3 resorts were clean including public area washrooms. Great relaxing family vacation.
Great all-inclusive value! Staff were very friendly. Variety of pools & dining options were really good. All 3 resorts were clean including public area washrooms. Great relaxing family vacation.
8
Oscar
31 oct. 2025
·
A séjourné 4 nuits
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
10
Robert
26 nov. 2025
·
A séjourné 10 nuits
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
10
Michelle
9 juil. 2025
·
A séjourné 4 nuits
Beautiful property. Staff was very friendly and willing to help with any questions. Butler proactively reached out to ensure we had everything we needed. All pools were lovely and plenty of chairs. Spa experience was amazing. Downside was the sargassum at the beach. Staff worked hard every day to clean it up.
Beautiful property. Staff was very friendly and willing to help with any questions. Butler proactively reached out to ensure we had everything we needed. All pools were lovely and plenty of chairs. Spa experience was amazing. Downside was the sargassum at the beach. Staff worked hard every day to clean it up.
10
Kimberley
17 mars 2025
·
A séjourné 7 nuits
We had a wonderful time at the Ventus at Marina El Cid & Spa. The resort was beautiful, staff was very friendly, restaurants served high quality food with lots of options, and service was incredible. There were lots of activities for the kids and the pools provided lots of fun for them too - foam party, waterslides, cliff jumping, volleyball, polo, and water games everyday. The only drawback to this resort is the beach. It is very narrow, has big sandbags blocking the swimming area, and it had a lot of green seafood washing up on it. We did not use it alt all. If the beach is not a huge priority, I would highly recommend this resort.
We had a wonderful time at the Ventus at Marina El Cid & Spa. The resort was beautiful, staff was very friendly, restaurants served high quality food with lots of options, and service was incredible. There were lots of activities for the kids and the pools provided lots of fun for them too - foam party, waterslides, cliff jumping, volleyball, polo, and water games everyday. The only drawback to this resort is the beach. It is very narrow, has big sandbags blocking the swimming area, and it had a lot of green seafood washing up on it. We did not use it alt all. If the beach is not a huge priority, I would highly recommend this resort.
10
Thomas
9 août 2025
·
A séjourné 5 nuits
Super safe and clean. Great food and staff But just know the beach is completely unusable.
Super safe and clean. Great food and staff But just know the beach is completely unusable.
10
Cecilia
2 sept. 2025
·
A séjourné 3 nuits
This is my 4th time at this resort. You can't beat how delicious the food is. The Kobo restaurant experience is especially spectacular. The rooms are spacious and clean. I love the adults only pool area and bar. It's a beautiful property with decent gyms.
This is my 4th time at this resort. You can't beat how delicious the food is. The Kobo restaurant experience is especially spectacular. The rooms are spacious and clean. I love the adults only pool area and bar. It's a beautiful property with decent gyms.
8
Stacy
7 août 2025
·
A séjourné 4 nuits
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
10
Shaina
16 févr. 2025
·
A séjourné 6 nuits
This resort was beautiful! The adults only infinity pool and bar area was our favorite. There are three properties very close to each other that you can enjoy amenities in. Very good restaurants to choose from across these properties. I’d definitely return.
This resort was beautiful! The adults only infinity pool and bar area was our favorite. There are three properties very close to each other that you can enjoy amenities in. Very good restaurants to choose from across these properties. I’d definitely return.
10
Claudia
22 sept. 2025
·
A séjourné 5 nuits
Beautiful pools and plenty of lounging areas and seating. Great staff, loved room service and delicious food options late at night.
Beautiful pools and plenty of lounging areas and seating. Great staff, loved room service and delicious food options late at night.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires décrivent fréquemment le complexe et les piscines comme très propres et bien entretenus. Un nombre plus restreint de personnes signalent des odeurs de moisi ou d'égouts, la présence occasionnelle de moisissures ou des manques d'entretien isolés autour de certaines piscines ou dans les restaurants.
Avis de voyageur à ce sujet
10
Jag
30 nov. 2025
·
A séjourné 7 nuits
Super clean hotel and great food
Super clean hotel and great food
8
Juan Manuel Garcia
21 févr. 2025
·
A séjourné 7 nuits
everything was clean, staff works really hard to make sure you feel comfortable
everything was clean, staff works really hard to make sure you feel comfortable
10
Daniel
19 oct. 2025
·
A séjourné 7 nuits
Food is amazing and lots of varieties. Excellent pools. Lived the bars and drinks at the Wave bar. Staff were very nice and formal. Our room was very clean and taken care of daily. A/C worked great and never had issues. The only downside of this property is it doesnt have ocean view that other places in Cancun has. And mosquitoes were annoying once the sun went down. Bring bug spray. But didnt noticed bugs after 10pm or so.
Food is amazing and lots of varieties. Excellent pools. Lived the bars and drinks at the Wave bar. Staff were very nice and formal. Our room was very clean and taken care of daily. A/C worked great and never had issues. The only downside of this property is it doesnt have ocean view that other places in Cancun has. And mosquitoes were annoying once the sun went down. Bring bug spray. But didnt noticed bugs after 10pm or so.
10
William
25 oct. 2025
·
A séjourné 7 nuits
The staff paid everyone so much respect and could not do enough for us. The food was first class with there always being something available to eat depending on your taste.one downside Aircon was sometimes too cold.all of the pool areas were exceptionally well maintained .the general cleanliness of rooms and gardens were fantastic and you could eat the food off the floor if you so wished booking in was so quick and easy with minimal fuss taken to your room by golf carts which were always available to get you round the complex. Fantastic resort definitely worth visiting at any time.
The staff paid everyone so much respect and could not do enough for us. The food was first class with there always being something available to eat depending on your taste.one downside Aircon was sometimes too cold.all of the pool areas were exceptionally well maintained .the general cleanliness of rooms and gardens were fantastic and you could eat the food off the floor if you so wished booking in was so quick and easy with minimal fuss taken to your room by golf carts which were always available to get you round the complex. Fantastic resort definitely worth visiting at any time.
8
Sandra
14 oct. 2025
·
A séjourné 3 nuits
Bedroom was very nicely done. Simple clean and comfortable bed. Grounds were beautifully manicured gardens not a square inch of space that wasn't looked after. Italian restaurant was excellent and very nice service everywhere. Just terrible septic smell from time to time but was very off putting otherwise I would have rated this resort a 4.5 ⭐.
Bedroom was very nicely done. Simple clean and comfortable bed. Grounds were beautifully manicured gardens not a square inch of space that wasn't looked after. Italian restaurant was excellent and very nice service everywhere. Just terrible septic smell from time to time but was very off putting otherwise I would have rated this resort a 4.5 ⭐.
10
TONIA
17 sept. 2025
·
A séjourné 6 nuits
The food was excellent, the pools were very clean and nice, the customer service was exceptional. Everything was great.
The food was excellent, the pools were very clean and nice, the customer service was exceptional. Everything was great.
4
Crystal
3 août 2025
·
A séjourné 5 nuits
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
10
Sheila
3 nov. 2025
·
A séjourné 7 nuits
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
6
Daniel
6 août 2025
·
A séjourné 7 nuits
As many amenities the resort had unfortunately cleanliness does not seem to be it's priority around the pool/eating areas in particular.
As many amenities the resort had unfortunately cleanliness does not seem to be it's priority around the pool/eating areas in particular.
10
Nicholas
28 août 2025
·
A séjourné 7 nuits
Well maintained resort.
Well maintained resort.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes, confortables et, dans certains cas, spacieuses ou avec accès direct à la piscine, offrant des vues agréables. Certains clients mentionnent du bruit de construction ou de chariots, des odeurs de moisi occasionnelles ou des équipements usés, des salles de bains ouvertes et un Wi-Fi limité ou payant, ainsi que de rares pannes de courant.
Avis de voyageur à ce sujet
10
Karen
18 juil. 2025
·
A séjourné 5 nuits
We stayed for 5 nights and loved how cleaned, well maintained the landscapes around the property. The room with ocean view was okay, nice and cleaned. We didn’t get the full view of the ocean as we hoped as there were trees by the balcony blocked the view. We stayed on the second floor building 27, Platinum Luxury. The room has everything we needed. We had two butlers assigned day shift and night shift. Ricardo and Freddy both were great! They came and checked to make sure we got everything we needed for the room and they helped made reservation for our last night there. Dining options and food were good. Everyone at the property were super friendly and helpful. Definitely would commend to our friends and family, and stay here again in the future.
We stayed for 5 nights and loved how cleaned, well maintained the landscapes around the property. The room with ocean view was okay, nice and cleaned. We didn’t get the full view of the ocean as we hoped as there were trees by the balcony blocked the view. We stayed on the second floor building 27, Platinum Luxury. The room has everything we needed. We had two butlers assigned day shift and night shift. Ricardo and Freddy both were great! They came and checked to make sure we got everything we needed for the room and they helped made reservation for our last night there. Dining options and food were good. Everyone at the property were super friendly and helpful. Definitely would commend to our friends and family, and stay here again in the future.
8
Oscar
31 oct. 2025
·
A séjourné 4 nuits
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
10
David
4 oct. 2025
·
A séjourné 5 nuits
We got a swim up room & it was the best!
We got a swim up room & it was the best!
8
Vitalii
15 août 2025
·
A séjourné 9 nuits
Overall, the hotel is at a good level, with decent food, friendly staff, and a decent selection of restaurants. However, it wasn’t without its downsides — in the last two days of our stay, it was a complete nightmare: no internet coverage, the Wi-Fi didn’t work, there were power outages, they were running on a generator, and the air conditioners didn’t work. Just terrible. But overall, I would rate it 6 out of 10.
Overall, the hotel is at a good level, with decent food, friendly staff, and a decent selection of restaurants. However, it wasn’t without its downsides — in the last two days of our stay, it was a complete nightmare: no internet coverage, the Wi-Fi didn’t work, there were power outages, they were running on a generator, and the air conditioners didn’t work. Just terrible. But overall, I would rate it 6 out of 10.
10
Nessim
17 juil. 2025
·
A séjourné 4 nuits
Everything looks great except the internet and WI-FI It’s so weird I have to pay $60 dollars per night for the internet and WI-FI
Everything looks great except the internet and WI-FI It’s so weird I have to pay $60 dollars per night for the internet and WI-FI
10
Martyna
19 sept. 2025
·
A séjourné 7 nuits
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
8
Rachel
23 juin 2025
·
A séjourné 7 nuits
You will be charged more taxes by the hotel than what is listed directly on your booking. They charged different rates for different guests. Also, they do NOT uphold their policy for cancellation or changes made after the date listed on your reservation. Unfortunately we stayed during the Sargassum and disappointed the hotel did not communicate that the beach was unusable due to all the seaweed. The smell also was so bad it made some in our party nauseous and sick. The hotel does not work collaboratively with Expedia. Positives were the rooms were nice, the coffee Aromas was excellent and the staff remember what you order each day! The restaurants were also pretty good. We did tire of the lunch buffets but ate at the seafood, French, hibachi, Italian and Mexican restaurants. Mexican was our least favorite. Hotel itself is extremely large and spread out. We had to get picked up by golf carts from hotel for certain nights to get to our dinner reservation. Overall nice stay as there were plenty of pools to swim in but the whole point was to go for the ocean as well. We had to pay to go one mile down the road to a completely clear beach. We went with our whole family and that’s what made the trip better.
You will be charged more taxes by the hotel than what is listed directly on your booking. They charged different rates for different guests. Also, they do NOT uphold their policy for cancellation or changes made after the date listed on your reservation. Unfortunately we stayed during the Sargassum and disappointed the hotel did not communicate that the beach was unusable due to all the seaweed. The smell also was so bad it made some in our party nauseous and sick. The hotel does not work collaboratively with Expedia. Positives were the rooms were nice, the coffee Aromas was excellent and the staff remember what you order each day! The restaurants were also pretty good. We did tire of the lunch buffets but ate at the seafood, French, hibachi, Italian and Mexican restaurants. Mexican was our least favorite. Hotel itself is extremely large and spread out. We had to get picked up by golf carts from hotel for certain nights to get to our dinner reservation. Overall nice stay as there were plenty of pools to swim in but the whole point was to go for the ocean as well. We had to pay to go one mile down the road to a completely clear beach. We went with our whole family and that’s what made the trip better.
10
Sheila
3 nov. 2025
·
A séjourné 7 nuits
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
6
Devendra
27 oct. 2025
·
A séjourné 5 nuits
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
6
DANILO
8 sept. 2025
·
A séjourné 6 nuits
We upgraded to a walkout pool just to get bit by mosquitoes and there were construction across making it noisy.
We upgraded to a walkout pool just to get bit by mosquitoes and there were construction across making it noisy.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel, notamment les majordomes, est largement salué pour son amabilité, son dévouement et son attention. Les sources de mécontentement incluent les longs délais d'enregistrement, les arguments de vente insistants pour des adhésions, les difficultés à obtenir une réservation au restaurant et un service parfois lent ou irrégulier au bord de la piscine ou à la réception.
Avis de voyageur à ce sujet
10
Alma
4 nov. 2025
·
A séjourné 4 nuits
I upgraded and Platinum and wouldn’t do it any other way. I had a butler who catered to me 24 hours a day. My butler made my dinner reservations and would pick me up in the golf cart within minutes when I need to go to a different part of the resort. The roof top bar was beautiful. My favorite was the service.
I upgraded and Platinum and wouldn’t do it any other way. I had a butler who catered to me 24 hours a day. My butler made my dinner reservations and would pick me up in the golf cart within minutes when I need to go to a different part of the resort. The roof top bar was beautiful. My favorite was the service.
6
Elizabeth
30 oct. 2025
·
A séjourné 5 nuits
Nice clean resort but food was disappointing. Service not the greatest. There is not much of a “beach” there.
Nice clean resort but food was disappointing. Service not the greatest. There is not much of a “beach” there.
10
Damian
19 juil. 2025
·
A séjourné 7 nuits
Excellent hotels and amazing restaurants. Our concierge Alex was amazing. I will definitely return.
Excellent hotels and amazing restaurants. Our concierge Alex was amazing. I will definitely return.
6
Phil Maurice
20 nov. 2025
·
A séjourné 7 nuits
Ventus was amazing the staff was great and the site is immaculate. The biggest problem with it was the high pressure sales to buy into the Ventus hotel. This is extremely disappointing and something to consider when booking this hotel. Time spent in paradise should come with no pressures especially to spend more money. Truly disappointed.
Ventus was amazing the staff was great and the site is immaculate. The biggest problem with it was the high pressure sales to buy into the Ventus hotel. This is extremely disappointing and something to consider when booking this hotel. Time spent in paradise should come with no pressures especially to spend more money. Truly disappointed.
10
Yedideyah
10 nov. 2025
·
A séjourné 3 nuits
Great customer service.
Great customer service.
10
Patrick
22 juin 2025
·
A séjourné 7 nuits
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
6
Devendra
27 oct. 2025
·
A séjourné 5 nuits
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
8
Patricia
8 juil. 2025
·
A séjourné 4 nuits
Overall this was a nice property and it suited what we needed. The only bad thing I would say is that we were told that to dine at the non buffet hotels we needed to make reservations 2 days in advance at the most. We arrived on a Thursday and when we were told this we immediately to the concierge where we were told to make reservations for Saturday night and then tried Sunday. They told us that all restaurants were booked up until Tuesday. We left Monday morning. Only other thing is that there was no pool side service for drinks. And if there was we never saw them. Other than that it was a much needed vacation and we enjoyed our time to relax
Overall this was a nice property and it suited what we needed. The only bad thing I would say is that we were told that to dine at the non buffet hotels we needed to make reservations 2 days in advance at the most. We arrived on a Thursday and when we were told this we immediately to the concierge where we were told to make reservations for Saturday night and then tried Sunday. They told us that all restaurants were booked up until Tuesday. We left Monday morning. Only other thing is that there was no pool side service for drinks. And if there was we never saw them. Other than that it was a much needed vacation and we enjoyed our time to relax
10
Abigail
18 nov. 2025
·
A séjourné 7 nuits
Excellent and hardworking staff. Great food!
Excellent and hardworking staff. Great food!
4
Jomayra
20 juil. 2025
·
A séjourné 4 nuits
The staff was a mixture of amazing and inattentive. The chefs and waiters they go above and beyond to make sure you feel taken care of and relaxed. But the first night we arrived we were waiting on services we had asked for night 1, 2 etc and we didn't receive the services until the day before we left. I feel the staff have good hearts but they are forgetful. During check in we didn't receive a map and we had to figure a lot of things on our own.
The staff was a mixture of amazing and inattentive. The chefs and waiters they go above and beyond to make sure you feel taken care of and relaxed. But the first night we arrived we were waiting on services we had asked for night 1, 2 etc and we didn't receive the services until the day before we left. I feel the staff have good hearts but they are forgetful. During check in we didn't receive a map and we had to figure a lot of things on our own.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Les clients se sentent souvent en sécurité et apprécient la facilité d'accès entre les trois complexes connectés et la proximité de Puerto Morelos. Certains ont cependant trouvé l'emplacement un peu isolé.
Avis de voyageur à ce sujet
8
Shaylon
6 août 2025
·
A séjourné 5 nuits
This property was great! The facility was nice and clean. The staff was super friendly and accommodating! Olaf, at the front desk, was phenomenal! Getting to the property looks a bit sketchy but we always felt completely safe.
This property was great! The facility was nice and clean. The staff was super friendly and accommodating! Olaf, at the front desk, was phenomenal! Getting to the property looks a bit sketchy but we always felt completely safe.
10
Jason
7 avr. 2025
·
A séjourné 7 nuits
Since you can go to all 3 of the El Cid properties which are connected you can choose whatever vibe you’re looking for. Calm and relaxed or active and fun. The resort is double gated and is very safe.
Since you can go to all 3 of the El Cid properties which are connected you can choose whatever vibe you’re looking for. Calm and relaxed or active and fun. The resort is double gated and is very safe.
10
Robert
26 nov. 2025
·
A séjourné 10 nuits
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
10
Gaspar Israel
17 mai 2025
·
A séjourné 7 nuits
Pros: This recent trip to Cancun was my families 6th time visiting. We loved staying at the Ventus property, the hotel and surrounding resorts are amazing. The food is the best resort food we have ever had, drinks were okay. Service at ALL the restaurants was superb, we have a positive experience everywhere we went. We especially liked having access to all 3 resorts on the property. The options for activities and entertainment were great for the whole family. My young daughter and nephew loved going to the kids club, they had top notch care and activities. Rox, Claudia, Mar and Nikki did a great job with organizing and keeping things really fun. We will definitely consider going back to the Ventus properties, we loved our stay. Cons: The beach was disappointing, we were unable to swim. The positive is that the Puerto Morelos town is about a 4 minutes away in an uber and the beach there is stunning. We spent a day there and it made up for the lack of beach at Ventus. Keep up the great work, and thank you for our wonderful experience.
Pros: This recent trip to Cancun was my families 6th time visiting. We loved staying at the Ventus property, the hotel and surrounding resorts are amazing. The food is the best resort food we have ever had, drinks were okay. Service at ALL the restaurants was superb, we have a positive experience everywhere we went. We especially liked having access to all 3 resorts on the property. The options for activities and entertainment were great for the whole family. My young daughter and nephew loved going to the kids club, they had top notch care and activities. Rox, Claudia, Mar and Nikki did a great job with organizing and keeping things really fun. We will definitely consider going back to the Ventus properties, we loved our stay. Cons: The beach was disappointing, we were unable to swim. The positive is that the Puerto Morelos town is about a 4 minutes away in an uber and the beach there is stunning. We spent a day there and it made up for the lack of beach at Ventus. Keep up the great work, and thank you for our wonderful experience.
10
Victoria Van
27 nov. 2025
·
A séjourné 6 nuits
The property was beautiful and very well maintained. We felt very safe all around the resort and Puerto Morelos. The food was amazing! By far the best food I’ve had at an all inclusive! We booked the platinum club package (unknowingly) and it was amazing. The staff really made the trip so enjoyable. The butlers were our favourite part. They felt like family by the time our stay was over. The only negative from our stay here was the beach. The water was very brown and stinky and there were so many bugs in the water close to shore, but not the seaweed I have been reading about in many other posts from resorts on the east coast side of Mexico.
The property was beautiful and very well maintained. We felt very safe all around the resort and Puerto Morelos. The food was amazing! By far the best food I’ve had at an all inclusive! We booked the platinum club package (unknowingly) and it was amazing. The staff really made the trip so enjoyable. The butlers were our favourite part. They felt like family by the time our stay was over. The only negative from our stay here was the beach. The water was very brown and stinky and there were so many bugs in the water close to shore, but not the seaweed I have been reading about in many other posts from resorts on the east coast side of Mexico.
8
Stacy
7 août 2025
·
A séjourné 4 nuits
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
10
Tanya
24 déc. 2024
·
A séjourné 7 nuits
Loved our stay. Great food, staff, activities and close to town. Loved the bike ride there too.
Loved our stay. Great food, staff, activities and close to town. Loved the bike ride there too.
8
Osazuwa Michael Ighoosagie, Enejan
11 oct. 2025
·
A séjourné 6 nuits
The location of hotel, stuff are friendly
The location of hotel, stuff are friendly
8
Jonathan
14 nov. 2024
·
A séjourné 6 nuits
Property little remote, otherwise great.
Property little remote, otherwise great.
10
Marcelina
12 janv. 2025
·
A séjourné 7 nuits
Overall great for the cost. Newer property section at Ventus where we stayed. Beautiful grounds, great selection of restaurants and very good food. Not too small and not too large, so very walkable. The sister properties Marina and Ha offered additional pools and restaurants. Only negatives, not the prettiest beach, but there is a very nice beach in town which is walking distance or a $12 taxi ride. Also, pools are on the cold side and seemed like only front pool was heated. Overall, very nice time at a great place and I would recommend.
Overall great for the cost. Newer property section at Ventus where we stayed. Beautiful grounds, great selection of restaurants and very good food. Not too small and not too large, so very walkable. The sister properties Marina and Ha offered additional pools and restaurants. Only negatives, not the prettiest beach, but there is a very nice beach in town which is walking distance or a $12 taxi ride. Also, pools are on the cold side and seemed like only front pool was heated. Overall, very nice time at a great place and I would recommend.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients jugent la nourriture bonne à excellente, avec un large choix de buffets et de restaurants à la carte. Cependant, il peut être difficile d'obtenir une réservation au restaurant et certains ont trouvé les buffets répétitifs ou moyens.
Avis de voyageur à ce sujet
10
Ying
5 nov. 2025
·
A séjourné 8 nuits
All the staff were extremely friendly and welcoming. There were lots of fun activities and entertainment every day, and the environment around the hotel was beautiful and relaxing. The food was quite good — nothing extraordinary, but solid and satisfying. My favorite place was the café, where you could always grab a snack whenever you felt hungry. The only minor inconvenience was that for dinner, if you didn’t want the buffet and wanted to try one of the à la carte restaurants, you had to make a reservation two days in advance — and sometimes if you went too late, they were already fully booked. Overall, it was a great stay and I would definitely come back again! 🌴
All the staff were extremely friendly and welcoming. There were lots of fun activities and entertainment every day, and the environment around the hotel was beautiful and relaxing. The food was quite good — nothing extraordinary, but solid and satisfying. My favorite place was the café, where you could always grab a snack whenever you felt hungry. The only minor inconvenience was that for dinner, if you didn’t want the buffet and wanted to try one of the à la carte restaurants, you had to make a reservation two days in advance — and sometimes if you went too late, they were already fully booked. Overall, it was a great stay and I would definitely come back again! 🌴
8
Michael
21 juin 2025
·
A séjourné 4 nuits
The property and grounds are gorgeous. Staff is awesome. Food is solid. 4 stars for 2 reasons. One, we had trouble making reservations for most nights we were there (3 out of 4). Two,
The property and grounds are gorgeous. Staff is awesome. Food is solid. 4 stars for 2 reasons. One, we had trouble making reservations for most nights we were there (3 out of 4). Two,
8
Stacy
7 août 2025
·
A séjourné 4 nuits
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
10
Martyna
19 sept. 2025
·
A séjourné 7 nuits
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
4
Crystal
3 août 2025
·
A séjourné 5 nuits
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
10
Patrick
22 juin 2025
·
A séjourné 7 nuits
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
10
Abigail
18 nov. 2025
·
A séjourné 7 nuits
Excellent and hardworking staff. Great food!
Excellent and hardworking staff. Great food!
6
Alexandra
20 oct. 2025
·
A séjourné 7 nuits
We had two rooms at this property from Oct 11th-18th. Our family of 5 (2 adults, 2 teens & child) stayed in Ventus, and my MIL stayed in the Marina. We’ve been all over Mexico every year for holiday, and was excited to try the ‘El CID’ brand due to the rave reviews. I literally could not find more than one or two negative reviews for this place, but unfortunately im going to have to ruin that streak: Pros: The food! This resort takes pride in their restaurants, and the servers and chefs are well beyond the standard all-inclusive dining experiences. Kobo - Japanese Teppanyaki (5 stars! My favorite) Make sure you go in hungry, because it’s a lot of food!! Trattoria De Gulio - Italian (Our least favourite but was still decent - recommend the calamari) El Alcázar - Mediterranean (5 stars - this was my husband’s favourite. Absolutely delicious & fresh) Aakat - (4 stars- My MIL’s favorite for the roast burger, and I devoured the flank steak on a volcano stone medium rare) the side of corn was no bueno, and at all costs avoid the cheese dessert! It smelt and tasted like mouldy laundry left too long in the washing machine. Corn flake with Tequila was a hit though. French Restaurant - (3 stars - I liked the French onion soup, and salmon was just okay) The breakfast buffet buffet was good, lunch options great, dinner.. no good. Needs structure. Cons: Surprise charges ($200 more than Expedia advised, pushy/rude staff, dirty beach, no entertainment at night, spotty housekeeping)
We had two rooms at this property from Oct 11th-18th. Our family of 5 (2 adults, 2 teens & child) stayed in Ventus, and my MIL stayed in the Marina. We’ve been all over Mexico every year for holiday, and was excited to try the ‘El CID’ brand due to the rave reviews. I literally could not find more than one or two negative reviews for this place, but unfortunately im going to have to ruin that streak: Pros: The food! This resort takes pride in their restaurants, and the servers and chefs are well beyond the standard all-inclusive dining experiences. Kobo - Japanese Teppanyaki (5 stars! My favorite) Make sure you go in hungry, because it’s a lot of food!! Trattoria De Gulio - Italian (Our least favourite but was still decent - recommend the calamari) El Alcázar - Mediterranean (5 stars - this was my husband’s favourite. Absolutely delicious & fresh) Aakat - (4 stars- My MIL’s favorite for the roast burger, and I devoured the flank steak on a volcano stone medium rare) the side of corn was no bueno, and at all costs avoid the cheese dessert! It smelt and tasted like mouldy laundry left too long in the washing machine. Corn flake with Tequila was a hit though. French Restaurant - (3 stars - I liked the French onion soup, and salmon was just okay) The breakfast buffet buffet was good, lunch options great, dinner.. no good. Needs structure. Cons: Surprise charges ($200 more than Expedia advised, pushy/rude staff, dirty beach, no entertainment at night, spotty housekeeping)
10
DARIN
5 juil. 2025
·
A séjourné 6 nuits
We love everything about The Ventus! The grounds are gorgeous and the people are very helpful and friendly. Restaurants are superb.
We love everything about The Ventus! The grounds are gorgeous and the people are very helpful and friendly. Restaurants are superb.
10
Robert Alan
16 déc. 2024
·
A séjourné 7 nuits
Absolutely incredible food, location and great staff. The resort is spotless and there are so many dining options.
Absolutely incredible food, location and great staff. The resort is spotless and there are so many dining options.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
patrice
5 nov. 2025
·
A séjourné 6 nuits
Hôtel impeccable!
Hôtel impeccable!
10
meriem
19 sept. 2025
·
A séjourné 6 nuits
On est partie en famille en Septembre 2025. Magnifique, bcp de choix de restaurants, ile de france et italien nos préférés. Personnel tres pro et gentil ( un tips de 4$ fait b p de bonheur) Plusieurs puscines, magnifique pour des photos, treeees propre. Sauf que la plage était pleine d'algues est pas accommodée ni pratique pour la baignade, malgré que le personnel était à cheval pour nettoyer les algues. Pour les activités, elles sont un peu plus cher avec le resort, on les a prix d'ailleurs (Chichen Itza, Cenote, Snorkeling) a 40% de moins.
On est partie en famille en Septembre 2025. Magnifique, bcp de choix de restaurants, ile de france et italien nos préférés. Personnel tres pro et gentil ( un tips de 4$ fait b p de bonheur) Plusieurs puscines, magnifique pour des photos, treeees propre. Sauf que la plage était pleine d'algues est pas accommodée ni pratique pour la baignade, malgré que le personnel était à cheval pour nettoyer les algues. Pour les activités, elles sont un peu plus cher avec le resort, on les a prix d'ailleurs (Chichen Itza, Cenote, Snorkeling) a 40% de moins.
10
Mélissa
19 sept. 2025
·
A séjourné 7 nuits
J ai apprécié la tranquillité, la sécurité. Bon service a la clientèle, tres accueillante et courtois
J ai apprécié la tranquillité, la sécurité. Bon service a la clientèle, tres accueillante et courtois
6
CAROLINE
28 juin 2025
·
A séjourné 7 nuits
Belles piscines, jardins bien entretenus et la restauration est très bien. La plage est non praticable et il y a une odeur de souffre partout dans le resort, en lien avec les algues. On m’a chargé 60$ usd pour un 3e wifi pour mes enfants (le wifi ne devrait plus être en option dans ce genre d’hôtel).
Belles piscines, jardins bien entretenus et la restauration est très bien. La plage est non praticable et il y a une odeur de souffre partout dans le resort, en lien avec les algues. On m’a chargé 60$ usd pour un 3e wifi pour mes enfants (le wifi ne devrait plus être en option dans ce genre d’hôtel).
10
Fabienne
26 août 2024
·
A séjourné 13 nuits
Tres bel hotel. Service et personnels impeccables. La bouffe est bonne, plusieurs choix de nourriture. Piscine incroyable. Le seul probleme est la plage; beaucoup d'algues. Mais les piscines compensent.
Tres bel hotel. Service et personnels impeccables. La bouffe est bonne, plusieurs choix de nourriture. Piscine incroyable. Le seul probleme est la plage; beaucoup d'algues. Mais les piscines compensent.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: 285.42378027648925USD
- 2026-09-18: 285.42378027648925USD
- 2026-09-19: 285.42378027648925USD
- 2026-09-20: 284.69789607391357USD
- 2026-09-21: 284.5215328117371USD
- 2026-09-22: 284.5215328117371USD
- 2026-09-23: 284.5215328117371USD
- 2026-09-24: 284.69789607391357USD
- 2026-09-25: 285.42378027648925USD
- 2026-09-26: 285.42378027648925USD
- 2026-09-27: 285.42378027648925USD
- 2026-09-28: 284.69789607391357USD
- 2026-09-29: 284.69789607391357USD
- 2026-09-30: 284.69789607391357USD
- 2026-10-01: 285.42378027648925USD
- 2026-10-02: 285.42378027648925USD
- 2026-10-03: 273.7380188621521USD
- 2026-10-04: 273.7380188621521USD
- 2026-10-05: 273.7380188621521USD
- 2026-10-06: 273.7380188621521USD
- 2026-10-07: 273.7380188621521USD
- 2026-10-08: 285.42378027648925USD
- 2026-10-09: 273.7380188621521USD
- 2026-10-10: 273.7380188621521USD
- 2026-10-11: 285.42378027648925USD
- 2026-10-12: 273.7380188621521USD
- 2026-10-13: 273.7380188621521USD
- 2026-10-14: 285.42378027648925USD
- 2026-10-15: 285.42378027648925USD
- 2026-10-16: 273.7380188621521USD
- 2026-10-17: 285.42378027648925USD
- 2026-10-18: 273.7380188621521USD
- 2026-10-19: 285.42378027648925USD
- 2026-10-20: 273.7380188621521USD
- 2026-10-21: 292.67142546920775USD
- 2026-10-22: 292.67142546920775USD
- 2026-10-23: 292.67142546920775USD
- 2026-10-24: 292.67142546920775USD
- 2026-10-25: 292.67142546920775USD
- 2026-10-26: 273.7380188621521USD
- 2026-10-27: 285.42378027648925USD
- 2026-10-28: 285.42378027648925USD
- 2026-10-29: 285.42378027648925USD
- 2026-10-30: 273.7380188621521USD
- 2026-10-31: 273.7380188621521USD
- 2026-11-01: 285.42378027648925USD
- 2026-11-02: 273.7380188621521USD
- 2026-11-03: 273.7380188621521USD
- 2026-11-04: 285.42378027648925USD
- 2026-11-05: 273.7380188621521USD
- 2026-11-06: 273.7380188621521USD
- 2026-11-07: 345.8219508255005USD
- 2026-11-08: 331.4839067306518USD
- 2026-11-09: 350.407360597229USD
- 2026-11-10: 350.407360597229USD
- 2026-11-11: 365.80775460357665USD
- 2026-11-12: 365.80775460357665USD
- 2026-11-13: 365.80775460357665USD
- 2026-11-14: 331.4839067306518USD
- 2026-11-15: 331.4839067306518USD
- 2026-11-16: 237.91188541717528USD
- 2026-11-17: 248.41942108764647USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- L'âge minimum pour l'enregistrement dans cet hébergement pendant les vacances de printemps est de 21 ans
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone et un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Le Wi-Fi gratuit dans les espaces communs est limité à 4 appareil(s).
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service de voiturier
Organisation d'excursions
Activités
Piscine
Jardin
Plage (à proximité)
Pêche
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Service de voiturier
Parking Onsite
Connexion Internet
Wi-fi
Général
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Chambre familiale
Beach Sun Loungers
Services
Organisation d'excursions
Ménage
Salle de banquet
Laverie
24-Hour Front Desk
Concierge Services