AYZ Ulises - Auto check-in property

⭐⭐⭐ — Ayz Ulises Madrid: Modern concept, frustrating execution Madrid sets the bar high for accommodation, and while Ayz Ulises has the bones of an interesting modern property, the experience left a lot to be desired in ways that really mattered. The apartment itself is fairly modern and clean — on that front, no complaints. The concept of a digital, self-check-in property is understandable in today’s travel landscape, and can work well when executed properly. Unfortunately, that’s where things started to unravel. The check-in information and access details were sent to the wrong email address — not the one used for the booking, but a secondary address. For any traveler arriving in an unfamiliar city, tired after a journey and simply wanting to get into their accommodation, this kind of administrative failure is genuinely stressful. With no staff on site to resolve the issue in person, what should have been a minor hiccup became a real problem. And getting help? That proved to be its own ordeal. Customer service was difficult to reach, slow to respond, and ultimately more frustrating than reassuring. When a property operates entirely remotely, responsive and reliable customer support isn’t a nice-to-have — it’s the entire safety net. Here, that net had some serious holes. Without the human infrastructure to back it up, the experience falls short of what Madrid’s vibrant hospitality scene has to offer. Proceed with caution

There was a process to follow before coming in, otherwise you would not be able to do check in. They have no one to help. It was a waste of money and time. I was not able to get in or have someone to help me.

Nightmare the online checkin just sends u round in circles. Hours filling in same form. Stressing wont be able to check-in. Phone number just sends u a msg to complete a form but form came in Spanish. Eventually manage to get to online chat !!. 40 mins stood outside building trying to get in. Another guest also stood outside with same issues. No instructions on how to find room. It was outside main building and basically the converted shed cold and felt damp. Set up as disabled room with huge bathroom but how u would get a wheel chair in the room to get to bathroom no idea Bathroom light on a sensor bathroom door swollen with the moisture so unble to block light when using loo in the night. Light stays on for ages!!!! As unable to make forms work added stress of not being able to check out properly and risk late checkout charge. Price low but even so !!!

Plus: Basic but clean room in quiet neighbourhood close to metro, a few good restaurants and cafés, and some shops nearby. Minus: Paper-thin walls so you hear everything and some guests were very loud around 1-3 am. Make sure to complete the registration beforehand.

The place is just for sleep, was clean and easy access.