Name: Sleep Inn & Suites West-Near Medical Center
Address: 2109 Commerce Drive NW Building A, Rochester, Minnesota, United States of America, Rochester, Minnesota, US
Price range: $79–$103 per night
Rating: 8.7

What guests think

Many guests praise friendly, accommodating staff and the convenient free shuttle to Mayo Clinic, noting clean, comfortable rooms and good value, making Sleep Inn & Suites West-Near Medical Center a handy base for medical visits.

The location is convenient for dining and shopping, with Costco, Aldi, and restaurants nearby. Recurring complaints mention a pool frequently out of service, occasional maintenance problems with in-room appliances or HVAC, and intermittent housekeeping lapses. Some guests also noted pet or other odors and some noise from thin walls or nearby elevators. Overall, expect a practical, budget-friendly stay with some variability in amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free shuttle to Mayo Clinic is widely appreciated. Multiple guests reported the pool being out of service at times.

Related guest reviews

10

Doug

Oct 30, 2024

·

Stayed 1 night

Nice clean comfortable place to stay. Have been there several times and always pleased. Reasonably priced very good value! A little ways from Mayo but not a bad drive or take convenient shuttle.

10

Karen

Jan 17, 2025

·

Stayed 1 night

Nice-sized clean room…Very friendly professional staff… Shuttle service to the Mayo is really appreciated… Very friendly and personable driver… Highly recommended…

10

Jennifer

Mar 27, 2025

·

Stayed 3 nights

Extremely friendly lady at front desk who works late nights. Also extremely friendly manager, Mike. Very polite and helpful people. Clean. Variety at breakfast including hot items like eggs and meat. Clean pool area. Quiet hotel. Convenient to stores and to Mayo Clinic- short drive.

10

Karen

Aug 19, 2025

·

Stayed 1 night

Loved the hotel—clean and modern, friendly service. Free shuttle service (offer a tip, please) to/from the Mayo Clinic is a GREAT amenity… Hot breakfast is always appreciated… Comfortable bed with lots of pillows… Free water and cookies upon arrival…

10

Robert

May 13, 2024

·

Stayed 2 nights

Have a free shuttle service to Mayo Clinic. Close to Costco, Aldi, Cub Foods. Walking distances to many restaurants.

10

Jan

Aug 8, 2025

·

Stayed 1 night

Sleep Inn staff were very helpful to me when I lost my keys and needed to get to my Mayo appointment. They, the shuttle driver and a few guests were so helpful to me to be able to just make my appointment. The quiet, cleanliness, overall room accommodations were wonderful! My new ‘go to’ place for upcoming Mayo appointments!

6

debra

Feb 6, 2025

·

Stayed 1 night

Shuttle changed. Times are long to and from. Breakfast ok.

10

jeanette

Feb 26, 2024

·

Stayed 8 nights

Very good shuttle service to hospital and clinic.

2

Lindsay

May 14, 2024

·

Stayed 8 nights

The pool has not worked the entire time we were here. This is why we booked this hotel, for use of the pool for medical reasons. We were sent across the road, to another hotel with pool, this pool also wasn’t working! The staff at that hotel said the pool hasn’t worked in months. We were the sent to a third hotel to use the pool (same hotel chain) and were told we could use this pool only once. Our fridge did not work in our room, damaging $200 worth of newly purchased groceries, many of which had to be thrown out. There was numerous notes stuck on doors of appliances not working in a number of guests rooms - complaints of microwaves and fridges not working, dishwashers in the suites not working. Yesterday, I was at the desk and another guest came to say her microwave was still not working or addressed. We were moved to a room with a working fridge, but having to move rooms three times was a huge pain especially as we have been here so long. The shuttle drivers were amazing, the breakfast is very good. We would have left after our second night if the shuttle drivers weren’t so great. Beds are very comfortable.

6

Lori

Aug 30, 2024

·

Stayed 1 night

The hotel was clean, but the pool was not in service, which is one of the reasons we chose this hotel. Of course, we didn't know about it until we checked in. The hair dryer in the room was not working, and by the time I knew it, I did not have time to go to the front desk to get a replacement. I heard people walking in the room above late into the evening/night. For the great reviews, I was disappointed. The best part was the fresh baked cookies when we arrived. Staff was friendly.

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Cleanliness

Many reviews describe clean rooms and common areas, but recurring issues include odors (often pet-related), sticky floors or residue, and occasional missed or inadequate bathroom cleaning.

Related guest reviews

6

Marissa

Apr 11, 2024

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Stayed 1 night

They need to spend more time cleaning the rooms. The shower had mold growing and the vent in the bathroom was covered in dirt

6

Danielle

Sep 26, 2024

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Stayed 1 night

This hotel was fine. Cleanliness was good, breakfast was nice and areas in good service area were clean. Staff was friendly. However, hotel is pet friendly and had a strong pet Oder within the rooms. In the hallways they tried to mask the small with a strong “cherry” scent which honestly just made it worse and gave me a headache. If you are sensitive to smells, stay clear. If that doesn’t bother you, this is a decent place to spend a few days.

8

Robin

Sep 1, 2025

·

Stayed 3 nights

Employees were really nice. Parking was adequate. Noise level was not bad. Loved the bedding! Had a couple of housekeeping issues - the “kitchen” garbage hasn’t been taken out and was full and included food and a dirty diaper. Also the shampoo dispenser in the shower had been removed but not replaced. This didn’t affect us though since we bring our own toiletries.

10

kari

Oct 12, 2025

·

Stayed 1 night

Room clean and comfortable. Friendly staff.

4

Betsy

Apr 28, 2024

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Stayed 2 nights

Floors in the bathroom and kitchen were sticky, shower wasn't clean, hair in the shower and on the bathroom floor. There was trash next to the nightstand and in the cushions on the couch.

6

Ove

Mar 6, 2024

·

Stayed 2 nights

The level of cleanliness was sub-part. I don't think the toilet was not cleaned, as there was brown crap in the bottom of the bowl.

2

Rosa

Dec 2, 2024

·

Stayed 1 night

Room smell was terrible

10

syed

Oct 2, 2025

·

Stayed 3 nights

Room was clean and very comfy and loved the amenities

6

Julia

Aug 6, 2024

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Stayed 1 night

The bathroom floor was very slick with something. I almost fell. We had to wipe up the entire floor before we could use it!!!

10

Terry

Sep 11, 2025

·

Stayed 2 nights

The manager and desk clerk friendly and accommodating. I asked for a late check out and was quickly granted one. The room was clean.

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Rooms

Rooms are generally comfortable and often spacious, with useful kitchenettes. However, guests report intermittent maintenance and comfort issues such as malfunctioning appliances, HVAC or shower controls, overly soft or sagging mattresses, humidity, and some noise from thin walls or elevators.

Related guest reviews

6

Becky

Oct 25, 2023

·

Stayed 1 night

They have a shuttle to Mayo but it isn’t well publicized and it doesn’t necessarily run every half hour. You need to sign up with the front desk and hope they coordinate with the shuttle. Once you get on it, it was so nice to be dropped off and picked up at the front door of the clinic. Our room had a door that had A LOT of resistance despite being a handicapped room😳! The mattress needs to be replaced, as it has low spots in the middle. The room didn’t smell fresh, kind of stale.

10

MIKE

Aug 15, 2025

·

Stayed 3 nights

Room was spacious and clean, fit our needs perfectly. Was a great location with access to food and services, yet a reasonable drive to downtown facilities. We were in town to fish the Zumbro River, and the location was perfect, plus the room provided a great base. The only negative is that our room did not receive routine service. We were checked in for three nights and had to request towel exchange and refill of the couch free pods in the room. The breakfast area and breakfast offerings were the best I have had in a long time, and there was a full time attendant to help you if something ran out, or you had a special need. And the price was very reasonable!

10

Kelly

Aug 10, 2025

·

Stayed 1 night

Stayed while relative was admitted to St. Mary's Hospital/Mayo. Very clean & comfy. Loved the walk in shower, firm & comfy bed & pillows. Microwave & fridge were bonuses. It was quiet. It was also pretty full, parking lot was full at night.

10

Dennis

Oct 8, 2024

·

Stayed 1 night

It was clean and comfortable. Amazing for the price really. The only thing is, we couldn't get the shower knob to turn. Ours was a short stay so no worries. Great continental breakfast and staff was courteous and friendly.

8

debra

Jan 29, 2024

·

Stayed 1 night

Hotel was nice; breakfast was good. No coffee in breakfast area. Nice front desk except room near elevator, and definitely can hear the elevator in the room.

6

Karen

Apr 30, 2025

·

Stayed 1 night

The property was clean, staff polite, unfortunately our mattress was not comfortable it sunk in on the one side of our king bed to the point I was unable to sleep. When I shared the information with staff they listened but seemed unconcerned. I am sure that all mattresses are not like that.

6

Eric

Mar 5, 2025

·

Stayed 1 night

Thin walls. I could hear a neighbor’s tv all night.

8

Jeffrey

Aug 30, 2024

·

Stayed 2 nights

Room was vety humid

4

Theresa

Nov 25, 2025

·

Stayed 1 night

I booked a king suite with full size fridge. We were going to be shopping and I needed a place to store the food I bought. When I checked and got to my room I got 2 doubles with a mini fridge. I called down to desk and desk attendant told me the room I booked was taken the person did not check out and the manager gave me this room. If I wanted I could talk to Michael the next morning. There was no one downstairs when I checked out. The room was unbearable hot had to open the window and listen to traffic all night. Never could get the heat down. Had the heat set at 62 and still hot. In the bathroom there was 4 marks where the wall had been patched but never painted. Showhead was a plastic handheld. Really a shoddy looking room. I don’t know what the point of picking a room when they give you whatever crap room they feel like. Would not stay here again

10

Janet

Oct 18, 2025

·

Stayed 3 nights

Didn’t use the pool or gym but the room was adequate for our 3 day stay. Loved the free bottled water and breakfast was good for the value. Don’t let the inexpensive price deter your decision- definitely exceeded our expectations. The only negative was the couch in the room was very uncomfortable.

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Service

Staff are frequently praised as friendly, accommodating, and helpful, with several mentions of issues being resolved and late check-outs granted. A few guests experienced slow or unhelpful responses, misleading information, or check-in delays.

Related guest reviews

2

CARL

May 25, 2024

·

Stayed 8 nights

The lying check- in male clerk. He made up so may lies regarding why my TV in the room did not carry any sound to a majority of conservative TV stations (all fox channels, cnn and a number of others. Blamed it all on the cable comany...Yet when I had breakfast in the mornings, I was able to take my remote and get Fox News loud and clear. And yes he and myself got into a shouting match about this and he still continued to blame it on your outside cable co. AND to top everything else on the day I checked out, a portion of the hall ceiling came crashing down due to leaks in the roof. I believe the owner refused to spend any money fixing these problems. I go to the Mayo Clinic about two times a year and this was the first time I stayed in this motel. First time ever I spent some time in the Sleep Inn in Gainsville, FL and it was absolutly wonderful and that's why I decided to come to this motel.

10

ARJANG

Jun 29, 2025

·

Stayed 3 nights

Better quality of service compared to other lodgings in the area.

10

Michelle

Dec 18, 2025

·

Stayed 1 night

The girl who checked us in was so nice. She was very friendly & helpful

10

Jennifer

Mar 27, 2025

·

Stayed 3 nights

Extremely friendly lady at front desk who works late nights. Also extremely friendly manager, Mike. Very polite and helpful people. Clean. Variety at breakfast including hot items like eggs and meat. Clean pool area. Quiet hotel. Convenient to stores and to Mayo Clinic- short drive.

10

Karmen

Feb 10, 2025

·

Stayed 2 nights

The front desk personnel were very extremely nice, helpful accommodating. I had an issue with my first room with the shower head being broken that could not be properly fixed that day. Isayth did not hesitate to place me in another room that I actually liked better. The night front desk personnel (Walker) was definitely helpful with giving directions, social, and made sure the next shift knew that I could possibly need a later check out time.

10

Marti

Jan 13, 2023

·

Stayed 19,365 nights

The gal who checked us in was great!

10

Jan

Aug 8, 2025

·

Stayed 1 night

Sleep Inn staff were very helpful to me when I lost my keys and needed to get to my Mayo appointment. They, the shuttle driver and a few guests were so helpful to me to be able to just make my appointment. The quiet, cleanliness, overall room accommodations were wonderful! My new ‘go to’ place for upcoming Mayo appointments!

10

Rocky

Sep 23, 2023

·

Stayed 1 night

Wonderful hotel. Check in was seamless. Clerk went out of his way to explain the general area and gave us a number of placed to eat.

10

Terry

Sep 11, 2025

·

Stayed 2 nights

The manager and desk clerk friendly and accommodating. I asked for a late check out and was quickly granted one. The room was clean.

10

Karmen

Mar 4, 2025

·

Stayed 4 nights

This was my second time staying at Sleep Inn and again it did not disappoint! Any request I made, the front desk was accommodating and on top of it! Ann, Mike, Muhammad, and Isayath are simply the BEST!!! Rooms and property inside and out were always clean and quiet. And, I love the fact that there are restaurants and grocery stores surrounding the hotel.

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Location

Convenient for Mayo Clinic visits and close to restaurants, grocery stores, and Costco; many found it easy to access by car. Generally quiet yet near services.

Related guest reviews

10

Daniel

Jun 2, 2024

·

Stayed 1 night

Near Grocery and Convenient Store.

10

Cami

Jun 8, 2024

·

Stayed 2 nights

Friendly staff, clean and quiet. Bed had great pillows and was comfortable. There were many food options nearby, also right next to Costco.

8

Bob

Mar 16, 2025

·

Stayed 2 nights

It's in between some great restaurants and near a gas station. The place is quiet and clean

10

MIKE

Aug 15, 2025

·

Stayed 3 nights

Room was spacious and clean, fit our needs perfectly. Was a great location with access to food and services, yet a reasonable drive to downtown facilities. We were in town to fish the Zumbro River, and the location was perfect, plus the room provided a great base. The only negative is that our room did not receive routine service. We were checked in for three nights and had to request towel exchange and refill of the couch free pods in the room. The breakfast area and breakfast offerings were the best I have had in a long time, and there was a full time attendant to help you if something ran out, or you had a special need. And the price was very reasonable!

10

Ken

Oct 10, 2023

·

Stayed 2 nights

Clean and convenient location.

10

robert

Aug 20, 2023

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Stayed 1 night

Nice property, outside of the city.

10

Steve

Mar 17, 2024

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Stayed 1 night

Great hotel, staff team, and location (close to almost everything!)

10

Robert

May 13, 2024

·

Stayed 2 nights

Have a free shuttle service to Mayo Clinic. Close to Costco, Aldi, Cub Foods. Walking distances to many restaurants.

10

Julie

Oct 28, 2024

·

Stayed 2 nights

Convenient and well maintained property with easy access to restaurants and shopping.

10

Dave

Nov 23, 2024

·

Stayed 1 night

Great location. Many restaurants close by as well as stores.

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Dining

Breakfast is commonly rated good to excellent with hot items and variety. There are recurring complaints about coffee outages or reduced hot offerings on some days.

Related guest reviews

10

Fred

Jun 24, 2025

·

Stayed 4 nights

Best breakfast I ever had at a motel.

10

Kathryn

Aug 4, 2025

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Stayed 4 nights

I give this Hotel high marks in all areas. Very clean and very friendly and helpful staff. The breakfast was one of the best I've ever had at a hotel, with different featured items each of the four days we were there. It also appears that they opened the breakfast earlier than usual on the weekend days because of the large number of people staying there who had to be out and about early due to a sports event. Wonderful!

10

Andy

Nov 14, 2024

·

Stayed 1 night

Super clean, super quiet, nice rooms, and a really good breakfast. There was a couple waffle makers, scrambled eggs, bacon, and oven browned potatoes, as well as several other normal continental breakfast options. I would definitely stay here again.

6

debbie

Apr 1, 2024

·

Stayed 1 night

We were on the third floor and there was a very loud noise throughout the entire stay. The floors were ditry and never cleaned that led to the elevator. We stayed at this hotel because it offered a hot breakfast. There was signage in the morning that there would be no hot breakfast. Then later there were signs that the hotel did not offer hot breakfast Thurs-Sunday. This should have been updated on their site. Last time I stayed at this same hotel, the coffee/tea service was broken and unavailable. It is disappointing that they "temporarily" discontinue services often. I won't be staying here again, as there are many other hotels in the area in the same price range with better accommodations and quiet rooms.

8

debra

Jan 29, 2024

·

Stayed 1 night

Hotel was nice; breakfast was good. No coffee in breakfast area. Nice front desk except room near elevator, and definitely can hear the elevator in the room.

10

Andy

Nov 20, 2024

·

Stayed 3 nights

Very nice, clean, and well maintained property, especially for the cost. They had very good breakfast options, eggs, biscuits and gravy, sausage, and a couple waffle makers. Very nice pool and workout area as well. Definitely my go-to spot in Rochester.

10

christopher

Apr 24, 2025

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Stayed 1 night

The breakfast was good

8

Angela

Mar 18, 2024

·

Stayed 2 nights

The hotel was clean and quiet. The breakfast was not in full service both days. There were still some options to eat.

10

Alison

Aug 4, 2025

·

Stayed 4 nights

We really enjoyed our stay at Sleep Inn. The hotel was clean, breakfast was well stocked, the kitchenette was perfect, and the staff was lovely. Highly recommend.

8

Angelica

Aug 10, 2024

·

Stayed 1 night

Has all the basic amenities needed and friendly staff. Only downside was that there was no regular coffee at breakfast due to their maker breaking down, but I was still able to make coffee in the room.

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Month	Average price
January	$85
February	$87
March	$92
April	$94
May	$96
June	$94
July	$98
August	$95
September	$91
October	$87
November	$77
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $95	19 $79
20 $90	21 $103	22 $103	23 $103	24 $99	25 $99	26 $83
27 $82	28 $99	29 $99	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $103	3 $87
4 $80	5 $89	6 $92	7 $93	8 $87	9 $92	10 $99
11 $79	12 $92	13 $93	14 $95	15 $88	16 $90	17 $90
18 $86	19 $95	20 $95	21 $95	22 $88	23 $100	24 $90
25 $86	26 $95	27 $95	28 $95	29 $88	30 $90	31 $90

Sleep Inn & Suites West-Near Medical Center

Prices for Sleep Inn & Suites West-Near Medical Center

Monthly average prices

About this property

Location

Room options

Standard Two Queen Disabled Accessible

Efficiency King Suite with Sofa Bed

Standard King Hearing Accessible

Standard Two Queen Hearing Access

Standard King Fully Handicap

Efficiency Two Queen Suite with Sofa Bed

1-Bedroom Suite with Sofa Bed Disabled Access

Efficiency Two Queen Suite with Sofa Bed Disabled Access

Standard King with Sofa Bed

Standard King

Standard Two Queen

Efficiency King Suite with Sofa Bed Fully Handicap

Guest reviews of Sleep Inn & Suites West-Near Medical Center

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sleep Inn & Suites West-Near Medical Center

Prices for upcoming dates