WoodSpring Suites Seattle Tukwila

I paid in advance for a 2 queen bed Accessible unit as I was taking my 96 year old father to a funeral. I specified I had to have a handi-capped unit so he could utilize the shower. We arrived about 6PM. There was a line to check in. One very nice lady checking people in, but VERY SLOW. It was finally my turn. I had my confirmation with me. She said she was sorry they had no accessible rooms. I said I prepaid on my reservation for this placed based on they HAD ACCESSIBLE rooms available. She said Sorry, but they had no accessible rooms. She said she had a king non-smoking. I said, NO, we need separate beds, she said OK, I'll give you two queens, and because we don't have the accessible room, I won't upcharge you for two queens. I said, I PAID FOR TWO QUEENS already. Anyway, we were tired after driving 6 hours, so took the room. The place was flithy, and pretty sketchy. Then, to add to it, the next morning, they had coffee in the lobby. I went to get my dad a cup of coffee. NO CUPS! I asked the attendant, they said Sorry we don't provide cups. How are you supposed to drink coffee with no cups? The whole experience was terrible, and this was not the least expensive room in the area. I paid more for the accessible room which we did not get. I am disappointed in that hotel, and also, hotels.com for not insuring we received the room we paid for in advance.

Did need the amenities

This was my first time at this place and I will definitely be returning here. It was great! Comfortable beds! I would like to have more pillows personally. But other than that everything was great the staff was great! The water runs hot nicely and quickly. The fridge is great having a kitchen it's just a nice bonus. It's nice to go grab snacks from the store and have a place to put it in. Lots of cubby holes for your luggage and clothes. I really like this setup. Big flat screen TV was awesome! Nice and quiet and good people all around.

I didnt use them

Cleaner room and better bed would be nice. Better lit parking lot