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Kay Hotel

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Kay Hotel - Image 1

Kay Hotel - Chambre

Kay Hotel - Chambre

Kay Hotel - Réception

Kay Hotel - Salle de bain

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From

59 $US

/nuit

À propos de cet établissement

Profitez des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit, un service d'assistance pour les visites touristiques ou l'achat de billets et des informations sur les promenades à ...

Chambres non-fumeurs
Organisation d'excursions
Ménage
Coffre-fort
Plage (à proximité)
Consigne à bagage

Emplacement

Calle 2 Norte, entre 5a Avenida y ZFM, Centre-ville de Playa del Carmen, Playa del Carmen, Quintana Roo, Mexique

Plage principale de Playa del Carmen (0.1 miles)

Rue commerçante Quinta Avenida (0.1 miles)

Parc des Fondateurs (0.1 miles)

Portail Maya (0.1 miles)

Terminal maritime Playa del Carmen (0.2 miles)

Plage de Playacar (0.2 miles)

Plus d'informations sur l'emplacement

Options de chambre

4

Chambre, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Wi-Fi (gratuit)

Salle de bain privée

Sécurité

5

Chambre, 2 lits doubles

Détails de la chambre

2 Lits Doubles

Couchages 4

Wi-Fi (gratuit)

Salle de bain privée

Sécurité

5

Chambre Junior

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Wi-Fi (gratuit)

Salle de bain privée

Sécurité

Avis des voyageurs sur Kay Hotel

8

Bien

Basé sur 252 avis vérifiés

Qui séjourne ici ?

Couples

55%

Groupes

27%

Solo

17%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

L'hôtel Kay suscite des réactions mitigées : les voyageurs apprécient son emplacement central, à proximité de la plage et de Quinta Avenida, ainsi que du terminal ADO, mais beaucoup décrivent des installations vieillottes et mal entretenues, avec des fermetures, des équipements limités et des nuisances sonores persistantes provenant des bars à proximité jusqu'au bout de la nuit.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

L'hôtel Kay suscite des réactions mitigées : les voyageurs apprécient son emplacement central, à proximité de la plage et de Quinta Avenida, ainsi que du terminal ADO, mais beaucoup décrivent des installations vieillottes et mal entretenues, avec des fermetures, des équipements limités et des nuisances sonores persistantes provenant des bars à proximité jusqu'au bout de la nuit.

La propreté est une préoccupation récurrente, avec des signalements de linge taché, de mauvaises odeurs, de moisissures, d'insectes et de salles de bains usées, bien que quelques clients aient trouvé leurs chambres acceptables. Les commentaires sur le service sont incohérents : certains louent l'amabilité de la réception, tandis que d'autres ont été confrontés à un personnel absent ou insensible, à des litiges concernant des frais supplémentaires, à des failles de sécurité et même à l'impossibilité de quitter l'établissement tôt le matin. Dans l'ensemble, il convient aux voyageurs soucieux de leur budget et habitués à l'essentiel dans un cadre animé.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations sont très limitées et usées : il n'y a pas d'ascenseur, les espaces du toit et de la piscine sont fermés, et l'accès est parfois proposé dans un club de plage de l'autre côté de la rue que plusieurs clients ont trouvé sale.

Avis de voyageur à ce sujet

4

Francisco

8 juil. 2024

·

A séjourné 2 nuits

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

6

Jeffrey

18 mars 2025

·

A séjourné 1 nuit

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

4

Beatriz

23 sept. 2025

·

A séjourné 1 nuit

buena ubicacion cerca de trasporte y de tiendas y zona turistica no me gusto tienes qué subir tus maletas por escalera no ay elevador sistema de baño muy antiguo te cobran ahi un impuesto extra para ir por divercion y solo ir a dormir si

buena ubicacion cerca de trasporte y de tiendas y zona turistica no me gusto tienes qué subir tus maletas por escalera no ay elevador sistema de baño muy antiguo te cobran ahi un impuesto extra para ir por divercion y solo ir a dormir si

2

Adrian

25 sept. 2025

·

A séjourné 2 nuits

Las instalaciones no le dan mantenimiento, tienen óxido y huele a humedad.

Las instalaciones no le dan mantenimiento, tienen óxido y huele a humedad.

8

JOSE LUIS

2 sept. 2024

·

A séjourné 2 nuits

No tiene elevador y me tocó hasta el tercer piso y en la página por internet no mencionan eso.....la alberca no está en el hotel sino en el de enfrente y demasiado sucia el agua. Ya se que ahí no me vuelvo a hospedar.

No tiene elevador y me tocó hasta el tercer piso y en la página por internet no mencionan eso.....la alberca no está en el hotel sino en el de enfrente y demasiado sucia el agua. Ya se que ahí no me vuelvo a hospedar.

6

Todd

15 févr. 2024

·

A séjourné 7 nuits

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

4

DONATO

17 juin 2025

·

A séjourné 8 nuits

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

6

Jeremy

17 janv. 2024

·

A séjourné 1 nuit

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Jose

5 juin 2025

·

A séjourné 5 nuits

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

2

Shawn David

9 avr. 2025

·

A séjourné 7 nuits

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est une plainte fréquente, notamment du linge taché, de mauvaises odeurs, de la moisissure, des insectes et des salles de bains fatiguées ; quelques clients ont déclaré que leurs chambres étaient acceptables.

Avis de voyageur à ce sujet

4

Tim

2 janv. 2025

·

A séjourné 2 nuits

water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo

water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo

4

Carlos Iván Arriaga

2 janv. 2025

·

A séjourné 3 nuits

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

2

Humberto

21 mai 2025

·

A séjourné 2 nuits

Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable

Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable

2

Jarmila

11 févr. 2026

·

A séjourné 2 nuits

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

8

Ricardo

20 mars 2024

·

A séjourné 1 nuit

Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.

Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.

6

Jeremy

17 janv. 2024

·

A séjourné 1 nuit

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Jake

20 août 2025

·

A séjourné 4 nuits

Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.

Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.

6

Wieslaw

9 févr. 2025

·

A séjourné 4 nuits

The seals around the shower tub are all but gone and in desperate need of upgrade/restoration

The seals around the shower tub are all but gone and in desperate need of upgrade/restoration

2

Bhranti

28 févr. 2025

·

A séjourné 3 nuits

Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.

Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.

2

Shawn David

9 avr. 2025

·

A séjourné 7 nuits

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont basiques et vieillottes, avec vue sur la mer dans certaines ; plusieurs clients ont signalé de fortes nuisances sonores provenant de la rue la nuit et des problèmes tels que de l'eau chaude irrégulière ou des accessoires défectueux.

Avis de voyageur à ce sujet

8

CYNTHIA

19 févr. 2026

·

A séjourné 4 nuits

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

6

Paola

26 mai 2025

·

A séjourné 3 nuits

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

6

Jeffrey

18 mars 2025

·

A séjourné 1 nuit

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

8

Shea

31 juil. 2025

·

A séjourné 7 nuits

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

6

Todd

15 févr. 2024

·

A séjourné 7 nuits

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

2

Jarmila

11 févr. 2026

·

A séjourné 2 nuits

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

6

Jeffrey

30 avr. 2025

·

A séjourné 3 nuits

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

6

Bruce

24 nov. 2024

·

A séjourné 2 nuits

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

4

DONATO

17 juin 2025

·

A séjourné 8 nuits

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

8

Jodi-Anne

21 oct. 2024

·

A séjourné 1 nuit

Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.

Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est inconstant : certains clients ont trouvé le personnel amical, mais d'autres ont signalé une absence de réception ou de réponses, des litiges concernant des frais supplémentaires, des failles de sécurité et même un enfermement à l'intérieur tôt le matin.

Avis de voyageur à ce sujet

6

Paola

26 mai 2025

·

A séjourné 3 nuits

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

8

Shannon

5 juil. 2024

·

A séjourné 3 nuits

The staff is excellent..

The staff is excellent..

4

Carlos Iván Arriaga

2 janv. 2025

·

A séjourné 3 nuits

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

10

Edin

2 nov. 2024

·

A séjourné 2 nuits

the place was nice and clean and all staf was very frendly.

the place was nice and clean and all staf was very frendly.

2

Jarmila

11 févr. 2026

·

A séjourné 2 nuits

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

4

DONATO

17 juin 2025

·

A séjourné 8 nuits

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

6

Jeremy

17 janv. 2024

·

A séjourné 1 nuit

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Justine

25 juin 2025

·

A séjourné 3 nuits

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.

2

Jose

5 juin 2025

·

A séjourné 5 nuits

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

2

Shawn David

9 avr. 2025

·

A séjourné 7 nuits

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Très central et à quelques pas de la plage, de Quinta Avenida et du terminal de bus ADO, ce qui permet de se déplacer facilement à pied. Plusieurs commentaires mentionnent une vie nocturne animée à proximité et certains ont trouvé le quartier immédiat peu sûr.

Avis de voyageur à ce sujet

8

CYNTHIA

19 févr. 2026

·

A séjourné 4 nuits

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

6

Paola

26 mai 2025

·

A séjourné 3 nuits

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

4

Francisco

8 juil. 2024

·

A séjourné 2 nuits

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

6

Jeffrey

18 mars 2025

·

A séjourné 1 nuit

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

8

Monica

5 mars 2025

·

A séjourné 1 nuit

Excellent location. Just know therenis no elevator nor help to carry your bags.

Excellent location. Just know therenis no elevator nor help to carry your bags.

8

Shea

31 juil. 2025

·

A séjourné 7 nuits

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

6

Jeffrey

30 avr. 2025

·

A séjourné 3 nuits

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

6

Bruce

24 nov. 2024

·

A séjourné 2 nuits

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

6

Ricardo

19 mai 2025

·

A séjourné 5 nuits

Bad area, old property, front dirty ocean

Bad area, old property, front dirty ocean

8

Salvador

3 sept. 2024

·

A séjourné 2 nuits

Excelente ubicación, a media cuadra de la playa y cerca de la terminal de ADO...le falta limpieza en baños y regaderas, los muebles requieren pintura...

Excelente ubicación, a media cuadra de la playa y cerca de la terminal de ADO...le falta limpieza en baños y regaderas, los muebles requieren pintura...

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Pas assez d'informations dans les commentaires.

Avis de voyageur à ce sujet

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

2

Justine

25 juin 2025

·

A séjourné 3 nuits

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.

10

Roger

6 avr. 2025

·

A séjourné 8 nuits

Bien satisfait de mon choix, je vais y revenir.....fin mars 2025

Bien satisfait de mon choix, je vais y revenir.....fin mars 2025

10

Alfredo

28 août 2026

·

A séjourné 2 nuits

Me gustó la frescura, la habitación limpia, cero humedad. La cercanía con la playa y la ubicación.

Me gustó la frescura, la habitación limpia, cero humedad. La cercanía con la playa y la ubicación.

10

Juan Carlos

29 juin 2026

·

A séjourné 3 nuits

Exelente Servicio, precio, ubicacion y trato del personal.

Exelente Servicio, precio, ubicacion y trato del personal.

10

Douglas Charles

1 juin 2026

·

A séjourné 5 nuits

I had a great stay! Thank you

I had a great stay! Thank you

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