Ocean Spa Hotel
221 $
/ Nacht
Ø-Preis Oktober
Preise für Ocean Spa Hotel
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
221 $
/ Nacht
Ø-Preis Oktober
Monatliche Durchschnittspreise
In Ocean Spa Hotel liegt der Preis pro Nacht im günstigsten Monat (September) durchschnittlich bei 197 $ und im teuersten Monat (Februar) bei 279 $, basierend auf den letzten 12 Monaten.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 250 $ |
| Februar | 279 $ |
| März | 245 $ |
| April | 232 $ |
| Mai | 202 $ |
| Juni | 209 $ |
| Juli | 218 $ |
| August | 233 $ |
| September | 197 $ |
| Oktober | 221 $ |
| November | 235 $ |
| Dezember | 233 $ |
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Okt · 221 $
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Am teuersten: Februar (ca. 279 $)
Am günstigsten: September (ca. 197 $)
Über diese Unterkunft
All-inclusive hotel with outdoor pool, spa services, and four dining options near Playa Tortugas in Cancun.
Lage
Mitten in der Gegend Zona Hotelera, einem Stadtteil von Cancún, befindet sich Ocean Spa Hotel – All Inclusive in Flughafennähe und an einem Privatstrand. Ultramar Fähre Puerto Juárez und Iberostar Cancun Golfplatz sind einen Ausflug wert, wenn du etwas Aufregendes erleben möchtest. Wenn aber eher beliebte Attraktionen auf deiner Wunschliste stehen, kommst du hier auf deine Kosten: El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (Nationalpark) und Xoximilco. Du bist mit Kindern unterwegs? Mit diesen Attraktionen kannst du den Kleinen bestimmt eine Freude machen: Casa de la Cultura de Cancún und El Sol de Cancun. Beim Tauchen und beim Windsurfen kannst du die umliegende Wasserwelt erkunden oder aber du stürzt dich auf den Wander-/Radwegen ganz in der Nähe in ein Abenteuer mit festem Boden unter den Füßen.
Restaurant
Pool
Aufzug
Zimmerservice
Portier
Chemische Reinigung
Lage
Blvd. Kukulcan km. 3.5 Hotel Zone, Avenida Kukulkan, Cancún, Benito Juárez, Bundesstaat Quintana Roo, Mexiko
Zimmeroptionen
1
Double Queen Size Bed
Zimmerdetails
Anzahl Schlafplätze 4
1
Suite Deluxe King Bed
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
4
Standard Doppelzimmer
Zimmerdetails
1 Französisches Doppelbett
Anzahl Schlafplätze 4
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Double Deluxe Ocean View
Zimmerdetails
Anzahl Schlafplätze 4
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Single Deluxe Sea View
Zimmerdetails
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Standard Vierbettzimmer
Zimmerdetails
2 Französische Doppelbetten
Anzahl Schlafplätze 4
KlimaanlageWLAN (kostenlos)Mikrowelle
2
Deluxe Doppelzimmer
Zimmerdetails
Anzahl Schlafplätze 4
269 ft²
BalkonKlimaanlageBadezimmerZustellbett(en) (auf Anfrage)
4
Suite Deluxe
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
7
Romantik Deluxe Zimmer
Zimmerdetails
Anzahl Schlafplätze 2
592 ft²
1
Double Or Twin Deluxe Ocean View
Zimmerdetails
Anzahl Schlafplätze 6
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Family Room Two Queen Beds
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Suite
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
5
Standard Einzelzimmer
Zimmerdetails
1 Einzelbett
KlimaanlageWLAN (kostenlos)Mikrowelle
7
Habitacion Standard
Zimmerdetails
Anzahl Schlafplätze 3
484 ft²
7
Familienzimmer
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Room Sea View
Zimmerdetails
1 Einzelbett
KlimaanlageWLAN (kostenlos)Mikrowelle
2
Double Or Twin Standard
Zimmerdetails
Anzahl Schlafplätze 6
205 ft²
KlimaanlageWLAN (kostenlos)Mikrowelle
3
Suite One Bedroom
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Twin Standard
Zimmerdetails
Anzahl Schlafplätze 4
2
Luxus Suite
Zimmerdetails
Anzahl Schlafplätze 8
495 ft²
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Double Deluxe King Bed
Zimmerdetails
Anzahl Schlafplätze 4
KlimaanlageWLAN (kostenlos)Mikrowelle
6
Junior Suite Deluxe
Zimmerdetails
Anzahl Schlafplätze 5
9
Familien Suite 2 Zimmer
Zimmerdetails
Anzahl Schlafplätze 7
700 ft²
9
Familien Suite
Zimmerdetails
Anzahl Schlafplätze 5
700 ft²
1
Quadruple Capacity 4
Zimmerdetails
Anzahl Schlafplätze 4
1
Deluxe Zimmer
Zimmerdetails
1 Großes Doppelbett
108 ft²
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Suite Superior
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Standard Dreibettzimmer
Zimmerdetails
2 Französische Doppelbetten
Anzahl Schlafplätze 3
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Room Deluxe Honeymoon
Zimmerdetails
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Suite One Bed
Zimmerdetails
Anzahl Schlafplätze 8
1
Single Garden View
Zimmerdetails
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Room Capacity 3
Zimmerdetails
1
Double Or Twin Capacity 2
Zimmerdetails
Anzahl Schlafplätze 6
1
Deluxe Zimmer - Meerblick
Zimmerdetails
452 ft²
WLAN (kostenlos)MikrowelleEigenes BadEigener Pool
1
Suite Two Queen Beds Superior
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Suite Two Bedrooms
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Suite Two Queen Beds
Zimmerdetails
Anzahl Schlafplätze 8
KlimaanlageWLAN (kostenlos)Mikrowelle
12
Zimmer
Zimmerdetails
205 ft²
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Quadruple Queen Size Bed
Zimmerdetails
Anzahl Schlafplätze 4
KlimaanlageWLAN (kostenlos)Mikrowelle
4
Double King Size Bed
Zimmerdetails
Anzahl Schlafplätze 4
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Room Run of House
Zimmerdetails
1 Einzelbett
Eigenes BadSafeTV
6
Standard-Suite Mit 1 Schlafzimmer
Zimmerdetails
Anzahl Schlafplätze 3
592 ft²
Suite Two Double Beds
Anzahl Schlafplätze 8
1
Suite Three Beds
Zimmerdetails
Anzahl Schlafplätze 8
1
Single Deluxe Honeymoon
Zimmerdetails
KlimaanlageWLAN (kostenlos)Mikrowelle
1
Room Garden View
Zimmerdetails
1
Room Capacity 2
Zimmerdetails
1
Single Deluxe
Zimmerdetails
KlimaanlageWLAN (kostenlos)Mikrowelle
Gästebewertungen zu Ocean Spa Hotel
4
Basierend auf 4 verifizierten Bewertungen
Wer übernachtet hier?
Gechäftsreisende
0%
Paare
38%
Familien
43%
Gruppen
14%
Alleinreisende
3%
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Im Ocean Spa Hotel beschreiben Reisende freundliches Personal und eine überschaubare Größe, jedoch auch veraltete Einrichtungen, eine gemischte Sauberkeit, wiederholende Speisen, einen oft ungeeigneten kleinen Strand, fehlende Aufzüge und wiederkehrende Wartungsprobleme wie lose Poolfliesen und unzuverlässiges Warmwasser.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
Im Ocean Spa Hotel beschreiben Reisende freundliches Personal und eine überschaubare Größe, jedoch auch veraltete Einrichtungen, eine gemischte Sauberkeit, wiederholende Speisen, einen oft ungeeigneten kleinen Strand, fehlende Aufzüge und wiederkehrende Wartungsprobleme wie lose Poolfliesen und unzuverlässiges Warmwasser.
Die Rückmeldungen zum Service sind unterschiedlich: Lob für das Restaurant- und Animationsteam steht im Kontrast zu Berichten über unhilfsbereite Rezeptionisten und langsame Reaktionszeiten. Die Lage in der Hotelzone ist günstig für öffentliche Verkehrsmittel und die Fähre nach Isla Mujeres, und mehrere Gäste haben den kostenlosen Shuttle zu einem Partnerstrand mit klarerem Wasser genutzt. Es eignet sich für Reisende, die ein bescheidenes, unaufdringliches All-inclusive-Angebot in der Hotelzone mit begrenztem Budget suchen.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Kleines Resort mit Pool und Spa; mehrere Gäste bemerken das Fehlen von Aufzügen und Poolwartungsprobleme wie zerbrochene Fliesen. Der Strand ist klein und oft nicht zum Schwimmen geeignet, und einige nutzen einen Shuttle zu einem Partnerhotel für bessere Strandbedingungen.
Ähnliche Gästebewertungen
6
Prashantkumar
26. Jan. 2025
·
Aufenthalt am 7 Nächte
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
6
Yiseth
22. Okt. 2024
·
Aufenthalt am 4 Nächte
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
6
Delta
20. Dez. 2025
·
Aufenthalt am 5 Nächte
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
8
amin
29. Nov. 2023
·
Aufenthalt am 5 Nächte
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
4
Raquino Batronel De
10. Aug. 2025
·
Aufenthalt am 4 Nächte
Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
4
Anthony
5. Juli 2023
·
Aufenthalt am 4 Nächte
First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.
First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.
4
Joaquin
27. März 2024
·
Aufenthalt am 2 Nächte
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
8
Brenda
20. März 2025
·
Aufenthalt am 7 Nächte
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
10
Aubry
15. Feb. 2025
·
Aufenthalt am 5 Nächte
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
4
Andrea Jo
2. Apr. 2025
·
Aufenthalt am 5 Nächte
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Sauberkeit
Die Rückmeldungen zur Sauberkeit sind widersprüchlich: Einige fanden die Zimmer und die Anlage sehr sauber, während viele schmutzige oder abgenutzte Bereiche, unangenehme Gerüche, Schädlinge und schlecht gewartete Pools beanstandeten. Probleme mit dem Warmwasser wurden wiederholt gemeldet.
Ähnliche Gästebewertungen
2
Lesley
15. Juli 2024
·
Aufenthalt am 4 Nächte
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
2
Tony Alfredo
21. Sept. 2025
·
Aufenthalt am 3 Nächte
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
8
amin
29. Nov. 2023
·
Aufenthalt am 5 Nächte
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
2
Dylan
13. März 2025
·
Aufenthalt am 5 Nächte
This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
10
Gail Susan
17. Feb. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
4
Ericka
24. Sept. 2024
·
Aufenthalt am 4 Nächte
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
8
Johanna
18. Feb. 2025
·
Aufenthalt am 2 Nächte
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
8
Brenda
20. März 2025
·
Aufenthalt am 7 Nächte
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
2
Estephany
18. Sept. 2024
·
Aufenthalt am 4 Nächte
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
4
Andrea Jo
2. Apr. 2025
·
Aufenthalt am 5 Nächte
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Zimmer werden häufig als sehr veraltet und renovierungsbedürftig beschrieben; einige Gäste fanden sie dennoch komfortabel mit effektiver Klimaanlage. Die Geräuschkulisse reicht von ruhigen Aufenthalten bis hin zu lauter Poolmusik und nahegelegenen Docks.
Ähnliche Gästebewertungen
2
Lesley
15. Juli 2024
·
Aufenthalt am 4 Nächte
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
6
Delta
20. Dez. 2025
·
Aufenthalt am 5 Nächte
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
4
Vicky Myrna
7. Jan. 2024
·
Aufenthalt am 7 Nächte
We stayed Sunday to Sunday. The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place. Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days. The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present. An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts. Music is always too loud by the pool. Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach. Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern. This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats
We stayed Sunday to Sunday. The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place. Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days. The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present. An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts. Music is always too loud by the pool. Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach. Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern. This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats
10
Gail Susan
17. Feb. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
4
Ericka
24. Sept. 2024
·
Aufenthalt am 4 Nächte
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
8
Johanna
18. Feb. 2025
·
Aufenthalt am 2 Nächte
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
6
Misty
2. März 2025
·
Aufenthalt am 3 Nächte
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
4
Raghuveer
4. Jan. 2023
·
Aufenthalt am 19.355 Nächte
In good location. The beds and bathroom are bad. Need a serious upgrade.
In good location. The beds and bathroom are bad. Need a serious upgrade.
10
Kristen
3. Jan. 2024
·
Aufenthalt am 2 Nächte
Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.
Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.
4
Andrea Jo
2. Apr. 2025
·
Aufenthalt am 5 Nächte
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Viele Gäste loben das freundliche Personal in Restaurant, Bar und Animation sowie das schnelle Ein- und Auschecken, aber mehrere berichten von unhilfsbereiten Rezeptionisten, langsamen Service und einer schlechten Problemlösung.
Ähnliche Gästebewertungen
10
D o r r i e jean
7. Apr. 2025
·
Aufenthalt am 7 Nächte
The three daily event coordinators were absolutely amazing
The three daily event coordinators were absolutely amazing
6
Delta
20. Dez. 2025
·
Aufenthalt am 5 Nächte
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
10
Rodger
3. Apr. 2024
·
Aufenthalt am 4 Nächte
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
10
Wil
17. Feb. 2025
·
Aufenthalt am 2 Nächte
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
2
Gloria
30. Juni 2025
·
Aufenthalt am 7 Nächte
Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
10
Douglass
4. Apr. 2025
·
Aufenthalt am 10 Nächte
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
10
Adriana
1. Juli 2025
·
Aufenthalt am 2 Nächte
Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
4
Nakia
14. Apr. 2025
·
Aufenthalt am 5 Nächte
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
4
Andrea Jo
2. Apr. 2025
·
Aufenthalt am 5 Nächte
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
4
Julio
30. Nov. 2024
·
Aufenthalt am 3 Nächte
No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Lage
Günstige Basis in der Hotelzone in der Nähe von öffentlichen Verkehrsmitteln und der Fähre nach Isla Mujeres; mehrere Gäste fühlten sich sicher, wenn sie in der Gegend unterwegs waren. Der Strandabschnitt hier ist klein, mit Seetang und begrenzten Schwimmöglichkeiten, daher gehen einige stattdessen an einen Partnerstrand.
Ähnliche Gästebewertungen
8
Emily
15. Feb. 2024
·
Aufenthalt am 7 Nächte
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
6
Prashantkumar
26. Jan. 2025
·
Aufenthalt am 7 Nächte
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
4
EDUARDO
8. Nov. 2025
·
Aufenthalt am 4 Nächte
The beach to small the staff ok
The beach to small the staff ok
8
cheryl a
30. Aug. 2023
·
Aufenthalt am 1 Nacht
Very friendly and clean. Beach was stinky and full of seaweed
Very friendly and clean. Beach was stinky and full of seaweed
10
Gail Susan
17. Feb. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
6
Misty
2. März 2025
·
Aufenthalt am 3 Nächte
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
4
Nakia
14. Apr. 2025
·
Aufenthalt am 5 Nächte
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
4
Joaquin
27. März 2024
·
Aufenthalt am 2 Nächte
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
8
Brenda
20. März 2025
·
Aufenthalt am 7 Nächte
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
10
Aubry
15. Feb. 2025
·
Aufenthalt am 5 Nächte
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Das Essen ist gemischt: Viele erwähnen fade, wiederholende oder begrenzte Optionen, kalte Gerichte und gelegentliche lange Wartezeiten, während andere das Buffet und die Spezialitätenrestaurants genossen; einige berichteten von Magenbeschwerden. Getränke und Säfte sind manchmal pulverförmig, und späte Essensangebote sind begrenzt.
Ähnliche Gästebewertungen
6
Yiseth
22. Okt. 2024
·
Aufenthalt am 4 Nächte
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
6
shoniece
17. Feb. 2023
·
The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers
The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers
4
Vereniel
28. Mai 2023
·
Aufenthalt am 6 Nächte
The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.
The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.
2
Tony Alfredo
21. Sept. 2025
·
Aufenthalt am 3 Nächte
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
10
Robert
17. Jan. 2024
·
Aufenthalt am 3 Nächte
This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!
This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!
6
Erica
14. März 2024
·
Aufenthalt am 3 Nächte
The food was nasty. Not enough options.
The food was nasty. Not enough options.
4
Nakia
14. Apr. 2025
·
Aufenthalt am 5 Nächte
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
2
Estephany
18. Sept. 2024
·
Aufenthalt am 4 Nächte
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
10
Aubry
15. Feb. 2025
·
Aufenthalt am 5 Nächte
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
4
Andrea Jo
2. Apr. 2025
·
Aufenthalt am 5 Nächte
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
10
Gregory Robin
27. Apr. 2026
·
Aufenthalt am 6 Nächte
Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport.
Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport.
4
Melissa Sue
12. Apr. 2026
·
Aufenthalt am 8 Nächte
Hotel was old and rundown. The beach was full of seaweed the buffet food served was terrible. The only positive thing was the staff. They were amazing.
Hotel was old and rundown. The beach was full of seaweed the buffet food served was terrible. The only positive thing was the staff. They were amazing.
10
Jonathan Ulises
10. Apr. 2026
·
Aufenthalt am 5 Nächte
Playa muy tranquila Y la atención del personal excelente
Playa muy tranquila Y la atención del personal excelente
8
Jamie
31. März 2026
·
Aufenthalt am 6 Nächte
It was a great place to stay for a week. The whole resort was very clean and the people were super nice. The food was delicious. The place was definitely family friendly.
It was a great place to stay for a week. The whole resort was very clean and the people were super nice. The food was delicious. The place was definitely family friendly.
6
Luz
25. März 2026
·
Aufenthalt am 3 Nächte
Este es un hotel pequeño, no vale la pena el all inclusive para nada, la comida no es buena. Solo el desayuno es muy bueno. Beatriz quien hace los omelets sabrosos fuera de eso nada más. Este hotel lo sostienen sus empleados ya que tienen exelente servicio al cliente y nada más por eso volvería. Mis más destacado fueron René en la barra de la playa, wow wowo !! Francisco en el restaurante. Ángel me preparaba el mejor café junto a Alejandra. En fin el hotel nesecita amor e invercion de infraestructura definitivamente. La piscina le URGE MANTENIMIENTO. La playa pues es solo para foto. Vuelvo y repito EXELENTE EMPLEADOS POR ELLOS VOLVERÍA MIL VECES MÁS !!!! Le quitas eso al hotel lo puede cerrar.
Este es un hotel pequeño, no vale la pena el all inclusive para nada, la comida no es buena. Solo el desayuno es muy bueno. Beatriz quien hace los omelets sabrosos fuera de eso nada más. Este hotel lo sostienen sus empleados ya que tienen exelente servicio al cliente y nada más por eso volvería. Mis más destacado fueron René en la barra de la playa, wow wowo !! Francisco en el restaurante. Ángel me preparaba el mejor café junto a Alejandra. En fin el hotel nesecita amor e invercion de infraestructura definitivamente. La piscina le URGE MANTENIMIENTO. La playa pues es solo para foto. Vuelvo y repito EXELENTE EMPLEADOS POR ELLOS VOLVERÍA MIL VECES MÁS !!!! Le quitas eso al hotel lo puede cerrar.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 00:00
Vor 12:00
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Preise für kommende Reisedaten
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-10: 140.2664968688965USD
- 2026-10-11: 133.63610928726197USD
- 2026-10-12: 140.97239390563965USD
- 2026-10-13: 140.97239390563965USD
- 2026-10-14: 140.97239390563965USD
- 2026-10-15: 140.97239390563965USD
- 2026-10-16: 140.97239390563965USD
- 2026-10-17: 141.07521685028078USD
- 2026-10-18: 139.07404131622314USD
- 2026-10-19: 141.1343977371216USD
- 2026-10-20: 141.1343977371216USD
- 2026-10-21: 141.1343977371216USD
- 2026-10-22: 141.1343977371216USD
- 2026-10-23: 141.1343977371216USD
- 2026-10-24: 141.1343977371216USD
- 2026-10-25: 141.1343977371216USD
- 2026-10-26: 141.1343977371216USD
- 2026-10-27: 141.1343977371216USD
- 2026-10-28: 141.1343977371216USD
- 2026-10-29: 141.1343977371216USD
- 2026-10-30: 141.1343977371216USD
- 2026-10-31: 141.1343977371216USD
- 2026-11-01: 141.1343977371216USD
- 2026-11-02: 141.1343977371216USD
- 2026-11-03: 141.1343977371216USD
- 2026-11-04: 141.1343977371216USD
- 2026-11-05: 141.1343977371216USD
- 2026-11-06: 141.1343977371216USD
- 2026-11-07: 141.1343977371216USD
- 2026-11-08: 141.1343977371216USD
- 2026-11-09: 141.1343977371216USD
- 2026-11-10: 141.1343977371216USD
- 2026-11-11: 141.1343977371216USD
- 2026-11-12: 141.1343977371216USD
- 2026-11-13: 141.1343977371216USD
- 2026-11-14: 141.1343977371216USD
- 2026-11-15: 141.1343977371216USD
- 2026-11-16: 141.1343977371216USD
- 2026-11-17: 141.1343977371216USD
- 2026-11-18: 141.1343977371216USD
- 2026-11-19: 141.1343977371216USD
- 2026-11-20: 141.1343977371216USD
- 2026-11-21: 141.1343977371216USD
- 2026-11-22: 141.1343977371216USD
- 2026-11-23: 141.1343977371216USD
- 2026-11-24: 141.1343977371216USD
- 2026-11-25: 141.1343977371216USD
- 2026-11-26: 141.1343977371216USD
- 2026-11-27: 141.1343977371216USD
- 2026-11-28: 141.1343977371216USD
- 2026-11-29: 141.1343977371216USD
- 2026-11-30: 141.1343977371216USD
- 2026-12-01: 141.1343977371216USD
- 2026-12-02: 141.1343977371216USD
- 2026-12-03: 141.1343977371216USD
- 2026-12-04: 141.1343977371216USD
- 2026-12-05: 141.1343977371216USD
- 2026-12-06: 141.1343977371216USD
- 2026-12-07: 141.1343977371216USD
- 2026-12-08: 141.1343977371216USD
- 2026-12-09: 141.1343977371216USD
- 2026-12-10: 141.1343977371216USD
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at11:00
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
Contactless check-in is available; Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room;
Dining
Satisfy your appetite with Asian cuisine at Fussion, one of the hotel's 4 restaurants. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 1000 per stay
- A tax is imposed by the city: MXN 85.40 per accommodation, per night
- Resort fee: MXN 360 per accommodation, per night
- Additional inclusions
- Bicycle storage
- Partner property access
- Partner property beach club access
- Partner property pool access
- Sporting facilities or equipment
Beliebte Annehmlichkeiten
Restaurant
Pool
Aufzug
Zimmerservice
Portier
Chemische Reinigung
Services
Portier
Aufzug
Chemische Reinigung
Reinigung
Safe
Wäschedienst
Ticketservice
Pförtner/in
Gepäckaufbewahrung
Andenken-/Geschenkeladen
24-Hour Front Desk
Aktivitäten
Pool
Tennisplätze
Privatstrand
Garten
Wassersport (nicht motorisiert)
Kanufahren
Pool (Indoor)
Pool (Outdoor)
Allgemein
Zimmerservice
Restaurant
Sauna
Fön
Salon
Dampfsauna
Massage
Dusche
Pool-Bar
Verkaufsautomaten
Smoke-Free Property
Parkmöglichkeiten
Kostenfreies Parken
Internet
Kostenloses W-LAN