Hilton Grand Vacations Club Maui Bay Villas

We stayed at the Hilton for three nights after initially staying in Kaanapali. We chose to stay here for the proximity to sites like the Road to Hana and the volcano. The property is currently undergoing construction to expand. We were initially placed in a room that overlooked the construction site, not what we were expecting on our relaxing vacation. We were able to switch rooms the next day and the staff there were wonderful to help facilitate that. The staff were all extremely kind, helpful and welcoming. The first room was very clean, but the shower in our second room had hair in the drain and on the shower handle. We did like the room itself and it was nice to have a kitchen but we felt the room was noisy and didn’t offer much privacy to our neighbors. The rest of the property was nicely maintained. Our two children loved the pool and the waterslide. However, the view of the ocean is lacking and you have to walk across the street for beach access. We did like the proximity to Kihei and Wailea. Overall, we left feeling a little underwhelmed with our stay.

No issues at all, was a beautiful spot! Beach was a bit rough but that appears to be from the storm and certainly not the fault of the property! Pool was amazing! Had a great time. Loved being stalked by free roaming chickens!

Our recent experience at Hilton was extremely unpleasant and I'l preface it with that we were there during a Kona Low storm. There were high winds/flooding/power outages. It’s reasonable that the resort wouldn't be operating at peak performance. However, the lack of hospitality offered by the staff was comically bad. Given the power outage, the building’s stairwell, hallways, elevators, and rooms were obviously all dark. We asked the front desk if they had any flashlights, and were told they ran out. Our room had electronic blinds, which we put down to sleep the prior evening, and couldn’t open up given the lack of power, so our room was totally dark for the duration of our stay. The lobby had a backup generator, but it only provided overhead lights and the checkin computer, not any outlets or elevators. It was a scary time for the guests and the staff didn't offer any comforts (flashlights, coffee, snacks, etc.). Another annoying thing was that we continually got automated text messages asking us how we were enjoying the amenities. The pool, gym, activity center, etc. were all closed. When we would ask questions about when the power would get restored, the staff provided no help. On the day we were leaving to go to another resort, we asked for a late checkout. They said no, and instead offered us the option to extend our key cards to use the amenities, which were all closed. No offer from Hilton to refund the daily resort fee. No one to help bring bags down 4 flights.

This hotel is a great new resort to enjoy on the beautiful island of Maui. The rooms are quiet and the beds are comfortable. The pool is very relaxing and the bartenders are great! The Beach Club across the street is a great place to eat after a full day in the sun.

Great.