Home2 Suites by Hilton San Antonio North-Stone Oak, TX

Have stayed at this location several times though this trip was disappointing. Pool was not available for use the majority of my stay while weather was in the 90's. 1 available elevator the entire time added to the frustration along with an unusual alarm buzzing through one of the evenings.

It is supposed to have a cleaning service every other day and did not make it. Elevator was out of service several times.

The pool was a little cloudy and stains.

Love it but i wished the pool was more cleaner

The front desk staff were all great, so helpful! The gym is amazing here: Peloton bike, weights, a rack of weight balls, cardio machines. The breakfast was ok, happy to see real plates - sustainable for once - but the oatmeal kept running out. Besides oatmeal there weren’t that many healthy choices. Still, was a good hotel.

The elevator going up from the Lobby wasn’t working during all our stay, someone from the hotel had to call the elevator down, but sometimes we had to use the stairs.

Went to check in and there were 5 or 6 parking spots with evidence of vehicle break-ins. Entire windows worth of broken glass. I attempted to cancel with the hotel but it was past the check-in time. That whole area is like that. I drove to the Drury and there was vehicle window glass in that parking lot too.

Super spacious room. Amazing breakfast. Clean pool. Great staff

This day was less than pleasant. The elevators were consistently out of working order, we had a parent who had to walk down the stairs after just having knee surgery because the elevators were stuck. I myself got stuck in an elevator. In the last side of our STAY, the elevators were stuck as well, so the same parent had to take the stairs once again. Honestly, I was pissed. Not to mention the four dollar drinks that we bought that were flat. They were consistently out of food items during breakfast. And need I say more, truthfully I’ll never stay here again. Oh, and I can’t forget the breakers that kept turning off in our room every couple hours. We kept having to turn the breakers back on ourselves to have lights.

Our stay was so chill ! Check-in was great we arrived 20 minutes before 3pm check in time and they let us do so. Our room was spacious( kind bed, with shower) it had a living room area, and kitchen area just no stove, and restroom has shampoo, conditioner and shower gel that smells really nice incase you forget yours. Tv was good just not a smart TV so recommend bring a Xbox or PlayStation stuff so you can connect it to the YV and watch YouTube or Netflix. Bed was good, no bed bugs or roches. Our window view was good was able to park in an area where we can see our vehicle through the window. The pool was so nice, plus they cleaned the pool before we went in so a major plus! Coffee and tea all day. Lastly, breakfast was probably the best have had compared to other hotels, you can build your own breakfast sandwich and obviously waffles. The service was so good, and if you’re shy to ask questions or for towels/ necessities you can just text them and they bring it to your room. Plus there is a Starbucks right next to the hotel, a HEB right across from it (10min walk) and a Buffalo Wild Wings next to the hotel! Overall great stay! Will be staying here in the future !

Great Amenities however they did not have the room available that we reserved online. we booked a suite, and the only room available was two queen room. We paid for a suite, i don’t even think they credited me the difference. our room still had take out food in the microwave from the guests before, so it makes me wonder how much they actually clean in between stays. the drain of our shower still had hair in it. the laundry machine is still coin operated, however the front desk was accommodating and could exchange bills for quarters. just make sure you bring cash if you plan on doing any laundry. we requested late checkout, and spoke to the front desk. i still had a gentleman come and knock on the door with his clipboard telling me i needed to let the front desk know i was checking out later or i would be charged. overall it wasn’t a terrible stay, however they seem a bit disorganized, and not sure about the cleaning standards.

The the room was nit cleaned properly, when I checked in I see some pieces of muffin on the sofa. They didn’t cleaned room properly and the floor and carpet were sticky. I am not happy and I informed the front desk. I would not recommend.

they are not clean the bed! I found broken nail and some dry skins inside blanket. This is so disgusting!!!!!!

I reserved 2 rooms for 12-23/12-28. In these days that I stayed here I had no housekeeping for these 2 rooms. The fridge didn't work, and the beds were hard and full of hair. The shower threw little drops of water so I could not wash my hair. I wish I would 've looked into more reviews. Would not recommend.

Hotel was super clean, staff was great, professional, and friendly, breakfast was hot and fresh, area is quiet. Love how spacious the rooms are.

We stayed 3 nights and they didn't refresh the room after the 2nd night. Not a big deal for us but might be for others. The microwave didn't work and they didn't fix after we reported it. Also the spare blanket for the sofa bed was dirty and again, not addressed after we requested a new one. It was the holidays so they were probably short-staffed. However, the breakfast was excellent!

Great hotel! Super clean!

Mold in frezzer, refrigerator off when we arrived, privacy curtain missing, holes in the roof, over all cleaning lacking alot. No complete bedding for sofa bed.

Our room wasn't very clean!!! Splatters on a couple of walls - mold in the bathroom - a wet spot on the couch - blood stain on the cover of one ofcthe beds!

Had bugs in microwave and around the bathroom

The restroom slide door does not lock

The hotel was nice but my stay was horrible I was on third floor and whomever was on top of us didn’t go to bed they kids must have jumped, hopped, leaped, wrestled all evening up til like 2 in morning. I contacted front desk just to be told well we have kids and the manager wasn’t in. Because I was there to see friends I pushed through but it was like staying in New York and construction behind done outside. No sleep for us at all I literally recorded the noice smh

Room was clean, bed was super comfortable, slept great, also the people working the desk were friendly and understanding, will book here again if I’m back in the area

The rooms are very spacious and very clean. I had a very nice day with my family.

Besides the fact that you could hear the surrounding noise from other rooms it was good. Staff was friendly and room was spacious and clean. Also, pet friendly so if you don't want to hear dogs ɓarking late at night or early morning would not advise.

The room was huge. It had a fridge, freezer and microwave. There’s a rolling dinner table.

The service was great, our room was pretty nice, our fur baby was very comfortable and the location was perfect. Our only cons were that the bed was uncomfortable and the pillows offered no support.

Noise cancellation was terrible. Pillows are not even decent. We had 4 pillows with 4 different thickness to it, and none was decent looking. I've always enjoyed staying in this chain, but this one surprisingly pissed me off.

The rooms are very nice with refrigerator, dishwasher and microwave.

Found half ate cookie in the dresser. No lock on the bathroom door and it would often roll open. Breakfast offered but very limited in options. Bed not super comfy.

Terrible experience, I travel for work all over the country, I have stayed here before, so I rebooked... 30 minutes prior to me arriving, I get a call from the front desk, saying they are cancelling my reservation, there is a flood in the room they put me in, and are full and have no rooms available to put me in. No help with a credit, no help with getting me booked elswhere and no assistance with a resolution.....Sorry, too bad was the sense I got...I have great status with this hotel chain, I am loyal and professional...I had to rebook elsewhere and fortunately the other local places had availability...I never post bad reviews, but wanted to make others aware of how the situation was handeled.

Gave a key to my husband with no questions asked or ID checked. Yikes!

I liked this property the minute I walked through the door and was greeted by James. Everything just felt right. The room was perfect: everything was in excellent condition. I couldn't have asked for anything more. It was truly a great stay.

Staff was extremely nice and helpful! Coffee was excellent:) location was close to restaurants, grocery, shopping. No complaints at all!

I was overcharged without my consent I was told my pet fee was $75.00 and they charged me $152.00 then ended up running my card again for $88.50 it was a mess!! Especially with my bank!! Then when trying to address the issue that customer service rep is very unprofessional no customer service skills at all!! Our blinds were broken in the front room bathtub didn’t have a stopper for the water pieces of tile were broken just horrible experience at this location! Never will rent here again

Front desk staff was awesome and the room was very clean and comfortable.

Front desk staff was extremely helpful

Arrived at 12 to check in after purchased online reservation, after driving 6 hrs 5 of us room not ready so they take my number told me they would call me when room was ready never got a call drove around until 7pm before returning to check in again ,so i have to recheck in wow thought i did that this morning/during reservations 3 days go overall wont make this mistake again Hilton 😀 lol my mistake thought this was a real Hilton 😀

Really nice property... really clean and staff was amazing

Staff was very attentive and courteous. I loved the warmth of the customer service attentiveness and positivity of the staff! They were wonderful! The rooms very comfortable and the breakfast was a nice variety. I enjoyed the stay very much and will probably be back to this location as it was easy access to everywhere we wanted to visit.

Nice area, walkable restaurants close by.

Very spacious rooms and great location.

Have officially become a Hilton fan. Hotel was very clean. Room was spacious and great price! Breakfast was delicious. I am afraid of showing up to dirty hotels with my children and this was one was perfect. I loved it

Room was really big restaurants where walking distance

Staff was extremely nice and helpful! Coffee was excellent:) location was close to restaurants, grocery, shopping. No complaints at all!

So close to Sea world

Liked the area, all the amenities and service they provide here. Price wise is decent and definitely worth the accommodation.

The hotel was okay but the front desk staff could’ve been more accommodating to my early arrival. Also, the room that was issued to me had a broken bathroom door. There are restaurants nearby and it’s a rather short drive to the airport but I’m not a fan of 1604 and it’s traffic / congestions.

Our stay was so chill ! Check-in was great we arrived 20 minutes before 3pm check in time and they let us do so. Our room was spacious( kind bed, with shower) it had a living room area, and kitchen area just no stove, and restroom has shampoo, conditioner and shower gel that smells really nice incase you forget yours. Tv was good just not a smart TV so recommend bring a Xbox or PlayStation stuff so you can connect it to the YV and watch YouTube or Netflix. Bed was good, no bed bugs or roches. Our window view was good was able to park in an area where we can see our vehicle through the window. The pool was so nice, plus they cleaned the pool before we went in so a major plus! Coffee and tea all day. Lastly, breakfast was probably the best have had compared to other hotels, you can build your own breakfast sandwich and obviously waffles. The service was so good, and if you’re shy to ask questions or for towels/ necessities you can just text them and they bring it to your room. Plus there is a Starbucks right next to the hotel, a HEB right across from it (10min walk) and a Buffalo Wild Wings next to the hotel! Overall great stay! Will be staying here in the future !

North of downtown close to airport

The staff were friendly and helpful, and the hotel rooms are spacious and comfortable. We were disappointed with the hot breakfast options overall though some parts were good, like the waffles. The egg bowls and sandwiches seemed reheated from frozen and just not great. We ate at Chick-fil-A, LaMadeleine, and Krispy Kreme nearby instead. Overall, though the hotel was convenient and clean and I would stay there again!

The breakfast here is good. The cleanliness of the hotel was really good . Access to the elevators was easy access to swimming pool was easy bedroom nice clean AC works perfect. The bed was very comfortable. Internet access was very easy to get to enjoyed our weekend trip staying in home to suites by Hilton San Antonio North Stone Oak, Texas always enjoy staying at home to suites. Their kitchen at area is very well stocked everything easy to get to.

The front desk staff were all great, so helpful! The gym is amazing here: Peloton bike, weights, a rack of weight balls, cardio machines. The breakfast was ok, happy to see real plates - sustainable for once - but the oatmeal kept running out. Besides oatmeal there weren’t that many healthy choices. Still, was a good hotel.

Hotel was super clean, staff was great, professional, and friendly, breakfast was hot and fresh, area is quiet. Love how spacious the rooms are.

The breakfast was so poor

This is now our favorite hotel chain to stay at. The rooms were spacious and clean and the breakfast was very good- lots of options.

Super spacious room. Amazing breakfast. Clean pool. Great staff

Great stay, just wish there was more variety for breakfast.

This day was less than pleasant. The elevators were consistently out of working order, we had a parent who had to walk down the stairs after just having knee surgery because the elevators were stuck. I myself got stuck in an elevator. In the last side of our STAY, the elevators were stuck as well, so the same parent had to take the stairs once again. Honestly, I was pissed. Not to mention the four dollar drinks that we bought that were flat. They were consistently out of food items during breakfast. And need I say more, truthfully I’ll never stay here again. Oh, and I can’t forget the breakers that kept turning off in our room every couple hours. We kept having to turn the breakers back on ourselves to have lights.

Our stay was so chill ! Check-in was great we arrived 20 minutes before 3pm check in time and they let us do so. Our room was spacious( kind bed, with shower) it had a living room area, and kitchen area just no stove, and restroom has shampoo, conditioner and shower gel that smells really nice incase you forget yours. Tv was good just not a smart TV so recommend bring a Xbox or PlayStation stuff so you can connect it to the YV and watch YouTube or Netflix. Bed was good, no bed bugs or roches. Our window view was good was able to park in an area where we can see our vehicle through the window. The pool was so nice, plus they cleaned the pool before we went in so a major plus! Coffee and tea all day. Lastly, breakfast was probably the best have had compared to other hotels, you can build your own breakfast sandwich and obviously waffles. The service was so good, and if you’re shy to ask questions or for towels/ necessities you can just text them and they bring it to your room. Plus there is a Starbucks right next to the hotel, a HEB right across from it (10min walk) and a Buffalo Wild Wings next to the hotel! Overall great stay! Will be staying here in the future !