Name: Best Western Frodsham Forest Hills Hotel
Address: Overton Dr, Frodsham, England, United Kingdom, Frodsham, Cheshire, United Kingdom
Rating: 7.6

Guest reviews

7.6

Good

Based on 1,642 verified reviews

Who stays here?

Business

19%

Couple

31%

Family

30%

Group

15%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Best Western Frodsham Forest Hills Hotel, guests frequently highlight welcoming staff, scenic, quiet surroundings with views over the Mersey, and useful leisure facilities, but also mention dated bedrooms and bathrooms and inconsistent upkeep that sometimes affects comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Colin

15 Apr 2026

·

Stayed 1 night

Great room. Food was very good too

2

Joe

4 Apr 2026

·

Stayed 1 night

Didnt even stay, checked in went to roo. Found mould, damp walls holes in carpet, broken TV dust everywhere. Went to reception, gave us option of room next door had a look holes in bed linen room smelled. Was asked to make a decision on what room as another family was coming soon and would have other room. Also had to pay extra to use swimming pool Ended up leaving and paying for another hotel

8

Maxine

9 Mar 2026

·

Stayed 2 nights

Not enough staff in the restaurant or hotel generally. Was often waiting around for service. Lovely staff however. I dont think we should have been charged for the spa. I booked initially because of the spa and the steam room was not working.

2

Colin

19 Feb 2026

·

Stayed 1 night

I paid £130.00. For a room which was very cold and not clean. It had two radiators in it when b were cold when I checked in at 4.00pm. Spoke to receptionist who was clueless and told me they were on a centrally controlled system that came on at 5.00pm. They still hadn’t come on when I checked out next morning. Never stay at this hotel.

4

Jody

8 Feb 2026

·

Stayed 2 nights

Tired rooms with layers of dust on surfaces, uncomfortable beds, stressed staff, no availability for dinner despite being told there was by reception ( I ate crisps for dinner) and when the fire alarm went off three times in the night (at 3am, 3.30am ) the staff were wholly unequipped to deal with it

Overton Dr, Frodsham, England, United Kingdom

Location

Located in Frodsham, Forest Hills Hotel is in a rural location and within the vicinity of Halton Castle and Delamere Forest

More location info

Property policies

Check-in

Check-out

Check-in from 14:30

Before 11:00

Good to know

Additional policies and info about this property.

FAQs

Free parking is available on-site, and there is also an electric car charging station.

The hotel is pet-friendly, allowing a maximum of two pets per room. Service animals are exempt from any fees.

Check-in is at 14:30 and check-out is at 11:00. The front desk is open 24/7, and early or late check-in/check-out can be requested at the front desk.

The hotel offers limited wheelchair accessibility, elevators, and assistive listening devices in meeting rooms.

The hotel is located in Frodsham, in a rural area near Halton Castle and Delamere Forest, providing a peaceful setting with beautiful views.

Yes, the hotel features an indoor swimming pool, providing a relaxing environment for guests.

Best Western Frodsham Forest Hills Hotel

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Amenities

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property policies

Good to know

FAQs

Have a question?

Similar properties

Best Western Frodsham Forest Hills Hotel