Go back to search

Hotel Plaza Palenque

From

$65

/ night

Hotel Plaza Palenque - Image 1

Hotel Plaza Palenque - Room

Hotel Plaza Palenque - Room

Hotel Plaza Palenque - Pool

Hotel Plaza Palenque - Restaurant

Select dates to see prices and availability

From

$65

/ night

About this property

Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a r...

Parking
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk

Location

KM 27 Carretera Catazaja-Palenque, Palenque, Chiapas, Mexico

El Panchán (0.8 miles)

Museo Del Textil (1.2 miles)

Palenque National Park (4.2 miles)

Palenque Archaeological Zone (5.3 miles)

Museo de Sitio Palenque (5.4 miles)

Cascadas de Roberto Barrios (19.6 miles)

More location info

Room options

4

Superior Double Room, 1 King Bed

Room details

1 King Bed

Sleeps 2

218 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

1

Comfort Room, Balcony

Room details

1 King Bed

Sleeps 3

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

4

Luxury Double Room, 2 Double Beds, Balcony

Room details

2 Full Beds

Sleeps 2

218 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

1

Luxury Room, 1 Double Bed, Balcony

Room details

1 Full Bed

Sleeps 2

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

1

Comfort Double Room, Balcony

Room details

2 Queen Beds

Sleeps 4

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

6

Standard Double Room, 2 Double Beds

Room details

2 Full Beds

Sleeps 2

215 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Guest reviews of Hotel Plaza Palenque

7.5

Good

Based on 267 verified reviews

Who stays here?

Business

3%

Couple

34%

Family

39%

Group

17%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Plaza Palenque, many guests highlight friendly service, generally clean spaces, and a convenient setting near the main avenue, Tren Maya, and shops, while several note dated rooms, firm or small beds, noise in some areas, and spotty Wi-Fi.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

At Hotel Plaza Palenque, many guests highlight friendly service, generally clean spaces, and a convenient setting near the main avenue, Tren Maya, and shops, while several note dated rooms, firm or small beds, noise in some areas, and spotty Wi-Fi.

The pool is frequently praised and there is on-site parking and good wheelchair access, though amenities feel basic to some and one review found the pool very shallow. Multiple reviews report hot-water or shower pressure problems and occasional maintenance lapses. Dining feedback is mixed: several enjoyed the restaurant food, while others disliked service or meals, and one guest reported getting sick. Best for short, no-frills stays rather than amenity-heavy getaways.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests often like the pool; one noted it is very shallow. Parking is available and accessibility for wheelchair users is strong, but amenities feel basic to some.

Related guest reviews

10

Manuel

Aug 13, 2023

·

Stayed 2 nights

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

10

Emmanuel

Sep 9, 2025

·

Stayed 2 nights

Las habitaciones muy frescas, limpias, la alberca muy buena

Las habitaciones muy frescas, limpias, la alberca muy buena

10

Christopher

Dec 28, 2021

·

Stayed 1 night

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center

10

Nadia

Jun 8, 2024

·

Stayed 3 nights

Fue muy agradable este hotel, nos trataron muy bien todos, siempre amables y con una gran sonrisa. Las instalaciones están bien y mi único pero es el olor del aire, aunque realmente no afectó en el viaje, sería deseable que tengan mantenimiento.

Fue muy agradable este hotel, nos trataron muy bien todos, siempre amables y con una gran sonrisa. Las instalaciones están bien y mi único pero es el olor del aire, aunque realmente no afectó en el viaje, sería deseable que tengan mantenimiento.

10

ANTONIO

Jul 29, 2023

·

Stayed 1 night

Buena opción a un precio accesible, la piscina muy linda.

Buena opción a un precio accesible, la piscina muy linda.

8

OTNIEL

Jul 24, 2024

·

Stayed 4 nights

Es un buen hotel con buenas instalaciones

Es un buen hotel con buenas instalaciones

8

Victor

Dec 23, 2024

·

Stayed 2 nights

Muy bonito lugar, agradable con todos los servicios, personal muy amable, la alberca muy limpia, está cerca del centro, a pocos metros está el Chedraui, bancos. Lo único es que los colchones si están un poco duros.

Muy bonito lugar, agradable con todos los servicios, personal muy amable, la alberca muy limpia, está cerca del centro, a pocos metros está el Chedraui, bancos. Lo único es que los colchones si están un poco duros.

4

marc

Apr 28, 2025

·

Stayed 3 nights

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.

6

Gisela Morales

Dec 11, 2023

·

Stayed 1 night

El hotel es bonito pero las habitaciones no son muy comodas. Son pequeñas y las camas son muy chicas e incomodas. La tarifa muy alta para la comodidad que ofrecen. La alberca esta bonita.

El hotel es bonito pero las habitaciones no son muy comodas. Son pequeñas y las camas son muy chicas e incomodas. La tarifa muy alta para la comodidad que ofrecen. La alberca esta bonita.

6

Klaus

Feb 26, 2024

·

Stayed 3 nights

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe the hotel as clean. However, several report maintenance or hygiene issues such as hot-water/shower problems, occasional pool upkeep lapses, and isolated concerns with linens or mosquitoes.

Related guest reviews

10

Adriana

Jul 7, 2025

·

Stayed 2 nights

UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL

UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL

10

Emmanuel

Sep 9, 2025

·

Stayed 2 nights

Las habitaciones muy frescas, limpias, la alberca muy buena

Las habitaciones muy frescas, limpias, la alberca muy buena

4

ERK

Dec 19, 2022

·

Stayed 1 night

Me Comentaron que no estaba pagada la habitación, en lo que aclararon te hacen esperar. El servicio del restaurante muy malo y con gente poco dispuesta a atenderte. Habitaciones con muchos moscos

Me Comentaron que no estaba pagada la habitación, en lo que aclararon te hacen esperar. El servicio del restaurante muy malo y con gente poco dispuesta a atenderte. Habitaciones con muchos moscos

4

CARLOS ENRIQUE FERRIÑO

Mar 21, 2025

·

Stayed 3 nights

Muy mala la funcion de regadera, la presion de agua terrible

Muy mala la funcion de regadera, la presion de agua terrible

8

Joan Manuel

Nov 20, 2024

·

Stayed 2 nights

Los puntos malos es que el wifi fallaba mucho; el agua caliente no se podía adecuar correctamente. Todo lo demás excelente.

Los puntos malos es que el wifi fallaba mucho; el agua caliente no se podía adecuar correctamente. Todo lo demás excelente.

8

Adan

Nov 20, 2025

·

Stayed 2 nights

Muy tranquilo y limpio.

Muy tranquilo y limpio.

8

Veronica

Mar 21, 2023

·

Stayed 1 night

Tiene que mejorar la limpieza de las colchas y en la regadera no salía agua caliente.

Tiene que mejorar la limpieza de las colchas y en la regadera no salía agua caliente.

10

Roxana Elena

Nov 23, 2025

·

Stayed 2 nights

Clean room and staff

Clean room and staff

6

Klaus

Feb 26, 2024

·

Stayed 3 nights

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

10

Jesus

May 9, 2025

·

Stayed 1 night

Clean and quiet

Clean and quiet

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms tend to feel dated, with firm or small beds and some noise reported; others found them comfortable or spacious. Wi-Fi reliability is frequently criticized.

Related guest reviews

10

Manuel

Aug 13, 2023

·

Stayed 2 nights

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

10

Emmanuel

Sep 9, 2025

·

Stayed 2 nights

Las habitaciones muy frescas, limpias, la alberca muy buena

Las habitaciones muy frescas, limpias, la alberca muy buena

8

Felipe Alvaro

Feb 25, 2024

·

Stayed 3 nights

El personal es muy amable, si requiere ser renovado en su mobiliario pues ya esta maltratado

El personal es muy amable, si requiere ser renovado en su mobiliario pues ya esta maltratado

8

Francisco

Aug 3, 2024

·

Stayed 1 night

Very old and need update . Bathroom and beds very old

Very old and need update . Bathroom and beds very old

4

Reinaldo

Sep 15, 2025

·

Stayed 1 night

Buena ubicación Mucho ruido.

Buena ubicación Mucho ruido.

4

marc

Apr 28, 2025

·

Stayed 3 nights

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.

6

Alfredo

Jan 3, 2024

·

Stayed 1 night

regular, cumple pero tod esta viejo, tiene poco personal... la tv fatal, pocas toayas...

regular, cumple pero tod esta viejo, tiene poco personal... la tv fatal, pocas toayas...

6

Gisela Morales

Dec 11, 2023

·

Stayed 1 night

El hotel es bonito pero las habitaciones no son muy comodas. Son pequeñas y las camas son muy chicas e incomodas. La tarifa muy alta para la comodidad que ofrecen. La alberca esta bonita.

El hotel es bonito pero las habitaciones no son muy comodas. Son pequeñas y las camas son muy chicas e incomodas. La tarifa muy alta para la comodidad que ofrecen. La alberca esta bonita.

6

Klaus

Feb 26, 2024

·

Stayed 3 nights

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

8

Martha Alejandra

Mar 21, 2023

·

Stayed 2 nights

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful. A few issues arose, including a check-in mix-up and occasional unresponsiveness.

Related guest reviews

10

Adriana

Jul 7, 2025

·

Stayed 2 nights

UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL

UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL

10

María José

Aug 15, 2025

·

Stayed 1 night

Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica

Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica

10

Ricardo

Aug 17, 2025

·

Stayed 1 night

Excelente servicio

Excelente servicio

10

Gilberto

Apr 16, 2025

·

Stayed 1 night

Muy buena atencion

Muy buena atencion

10

Erika

May 19, 2025

·

Stayed 2 nights

Nos encantó ,muy buen servicio, bien ubicado, el personal super atento.

Nos encantó ,muy buen servicio, bien ubicado, el personal super atento.

8

Carmencita

Apr 21, 2025

·

Stayed 2 nights

Nice place staff very helpful.

Nice place staff very helpful.

8

SERGIO

Mar 21, 2025

·

Stayed 1 night

Se reservaron 2 habitaciones, una de ellas el check in se realizó a las 22:00 hrs, esa habitación cuando se hizo el chech in, no había llave de la habitación, el resultado fué que se había entregada la habitación a otra reserva, hubo que esperar una hora para que habilitaran otra habitación, al cuestionar al recepcionista se mostró con cierta altanería.

Se reservaron 2 habitaciones, una de ellas el check in se realizó a las 22:00 hrs, esa habitación cuando se hizo el chech in, no había llave de la habitación, el resultado fué que se había entregada la habitación a otra reserva, hubo que esperar una hora para que habilitaran otra habitación, al cuestionar al recepcionista se mostró con cierta altanería.

10

Juan Antonio Vazquez

Aug 27, 2025

·

Stayed 1 night

Buen servicio y atención

Buen servicio y atención

10

Julio César

Jul 12, 2025

·

Stayed 3 nights

Muy buen servicio del personal

Muy buen servicio del personal

6

Klaus

Feb 26, 2024

·

Stayed 3 nights

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Generally convenient on or near the main avenue, with access to the Tren Maya, shops, and the center. Some guests felt it was a bit far from restaurants and the tourist zone.

Related guest reviews

10

Manuel

Aug 13, 2023

·

Stayed 2 nights

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

10

Christopher

Dec 28, 2021

·

Stayed 1 night

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center

10

Erika

May 19, 2025

·

Stayed 2 nights

Nos encantó ,muy buen servicio, bien ubicado, el personal super atento.

Nos encantó ,muy buen servicio, bien ubicado, el personal super atento.

8

EVERARDO

Nov 14, 2024

·

Stayed 3 nights

Buen lugar cerca del TREN MAYA

Buen lugar cerca del TREN MAYA

4

Reinaldo

Sep 15, 2025

·

Stayed 1 night

Buena ubicación Mucho ruido.

Buena ubicación Mucho ruido.

8

Victor

Dec 23, 2024

·

Stayed 2 nights

Muy bonito lugar, agradable con todos los servicios, personal muy amable, la alberca muy limpia, está cerca del centro, a pocos metros está el Chedraui, bancos. Lo único es que los colchones si están un poco duros.

Muy bonito lugar, agradable con todos los servicios, personal muy amable, la alberca muy limpia, está cerca del centro, a pocos metros está el Chedraui, bancos. Lo único es que los colchones si están un poco duros.

10

Gilberto

Jun 15, 2025

·

Stayed 1 night

Excelente hotel y cerca del tren maya

Excelente hotel y cerca del tren maya

8

Maria

Apr 1, 2025

·

Stayed 2 nights

Staff was nice Room was clean Easy walk to super market Maria 3-30-25

Staff was nice Room was clean Easy walk to super market Maria 3-30-25

10

Julio César

Jul 14, 2025

·

Stayed 1 night

Muy segura y tranquila

Muy segura y tranquila

6

Klaus

Feb 26, 2024

·

Stayed 3 nights

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Opinions are mixed: several enjoyed the on-site restaurant, while others disliked the food or service, and one guest reported getting sick. Some noted limited options or restrictions on outside food and drinks.

Related guest reviews

10

Manuel

Aug 13, 2023

·

Stayed 2 nights

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

El hotel tiene buena ubicación (avenida principal), lo que le permite llegar al centro, comercios y lugares turísticos. La red wifi en muy buena, la habitación fue muy cómoda y amplia; la limpieza muy buena y todo en ella estaba en buenas condiciones. Sugeriría que el hotel contara con variedad de servicios de snacks y bebidas para el uso de la alberca. La comida del restaurante no me convenció mucho. Cuenta con estacionamiento privado, lo cual da seguridad si se viaja en carro particular.

10

María José

Aug 15, 2025

·

Stayed 1 night

Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica

Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica

2

PEDRO

Oct 30, 2023

·

Stayed 5 nights

Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.

Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.

4

ERK

Dec 19, 2022

·

Stayed 1 night

Me Comentaron que no estaba pagada la habitación, en lo que aclararon te hacen esperar. El servicio del restaurante muy malo y con gente poco dispuesta a atenderte. Habitaciones con muchos moscos

Me Comentaron que no estaba pagada la habitación, en lo que aclararon te hacen esperar. El servicio del restaurante muy malo y con gente poco dispuesta a atenderte. Habitaciones con muchos moscos

2

Mario

Aug 21, 2025

·

Stayed 1 night

Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience

Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience

10

LUIS ELIEZER

May 3, 2025

·

Stayed 3 nights

La comida del restaurante en el hotel es bastante buena

La comida del restaurante en el hotel es bastante buena

Was this helpful?

AI-generated summary based on recent guest reviews

10

Roxana Elena

Nov 23, 2025

·

Stayed 2 nights

Clean room and staff

Clean room and staff

6

Yaneth

Nov 18, 2025

·

Stayed 2 nights

no lo use

no lo use

2

Mario

Aug 21, 2025

·

Stayed 1 night

Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience

Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience

10

Jesus

May 9, 2025

·

Stayed 1 night

Clean and quiet

Clean and quiet

4

marc

Apr 28, 2025

·

Stayed 3 nights

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Hotel Plaza Palenque

Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited.

Is breakfast offered at the property?

Yes, breakfast is available, and guests can enjoy breakfast in the room. Specific details about the type of breakfast and associated costs are not provided.

What are the check-in and check-out times?

Check-in is from 15:00 to 18:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is available for a surcharge of MXN 150 per room (one-way). The service is available 24 hours.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

Where is the hotel located in relation to key attractions?

The hotel is located in Palenque, within a 5-minute drive of El Panchán and Museo Del Textil. It is approximately 4.2 miles (6.7 km) from Palenque National Park and 5.4 miles (8.6 km) from Museo de Sitio Palenque.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is operational from 10:00 AM to 10:00 PM. The pool is seasonal.

Are children allowed at the hotel?

Yes, children are welcome at the property. Specific policies regarding the minimum age for children to stay for free are not provided.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $54	19 $54
20 $54	21 $54	22 $54	23 $54	24 $54	25 $54	26 $54
27 $54	28 $54	29 $54	30 $54

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.