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Guest reviews
8.4
Very good
Based on 185 verified reviews
Facilities
8.6
Cleanliness
9.1
Rooms
9
Service
9.2
Location
9.1
Dining
9
Who stays here?
Business
10%
Couple
62%
Family
17%
Group
6%
Solo
3%
10
ROBERT
12 Dec 2025
·
Stayed 2 nights
Modern artsy hotel, along with a complementary upgrade for being a Marriott member
Modern artsy hotel, along with a complementary upgrade for being a Marriott member
4
Venkat
5 Jul 2025
·
Stayed 2 nights
The A/C wasn’t working, and it was very uncomfortable to sleep at night. We went to Pfistern for dinner, but they said they didn’t have any reservation for us, even though the hotel had assured us they called. Anyway, overall it was just an okay experience. The staff was friendly, though.
The A/C wasn’t working, and it was very uncomfortable to sleep at night. We went to Pfistern for dinner, but they said they didn’t have any reservation for us, even though the hotel had assured us they called. Anyway, overall it was just an okay experience. The staff was friendly, though.
10
VIVIAN
31 Dec 2024
·
Stayed 3 nights
Excellent!
Excellent!
10
linda
9 Nov 2024
·
Stayed 2 nights
This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.
This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.
6
Tracy
25 May 2024
·
Stayed 3 nights
Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.
Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.
Sempacherstrasse 14, Lucerne, Switzerland
Location
With a stay at The Hotel Luzern, Autograph Collection, you'll be centrally located in Lucerne, within a 10-minute walk of KKL Lucerne and Chapel Bridge. This luxury hotel is 1.2 mi (1.9 km) from Lucerne Town Hall and 1.2 mi (1.9 km) from Lion Monument.
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