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Hotel Santiago

From

$37
/ night
Hotel Santiago - Image 1
Hotel Santiago - Room
Hotel Santiago - Room
Hotel Santiago - Reception
Hotel Santiago - Pool

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From

$37
/ night

About this property

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this Colonial hotel include complimentary wireless internet access, a television in a common area, a...
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  • Parking

  • Swimming pool

  • Non-Smoking Rooms

  • Tour Desk

  • Housekeeping

  • Garden

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Location

Calle 62 No 464 x 55 y 57, Santa Lucia, Mérida, Mérida Municipality, Yucatán, Mexico

Parque Santa Lucía (0.1 miles)

Universidad Autónoma de Yucatán (0.1 miles)

Jose Peon Contreras Theater (0.2 miles)

The Rectory Jesus Third Order (0.2 miles)

Hidalgo Park (0.2 miles)

Centro Cultural El Olimpo (0.2 miles)

More location info

Room options

7

Standard Room

Room details

1 King Bed

Sleeps 2

108 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

7

Double Room, 2 Double Beds

Room details

2 Full Beds

Sleeps 4

107 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

13

Triple Room

Room details

3× Full Beds

Sleeps 6

108 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Guest reviews of Hotel Santiago

What guests think

AI-generated summary based on recent guest reviews

Across recent stays at Hotel Santiago, travelers consistently praise the central historic location and friendly staff, while feedback is mixed on room comfort and upkeep, with recurring issues around plumbing, air conditioning, and the small, sometimes unclean pool.

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Facilities

Limited

Cleanliness

Mixed

Rooms

Mixed

Service

Inconsistent

Location

Central

Dining

Unknown

Was this helpful?

2

Nathaniel

EXP-logo

Mar 30, 2026

·

Stayed 2 nights

The staff were ok, but the overall state of the hotel was terrible. The showers had no water pressure, took many minutes to become warm. It seemed that much of the technology was ancient including the AC and television. The pool was very dirty, as well as the central fountain spilling water out onto the floor. Overall, the hotel should put more time and money into maintaining the property so that customers can enjoy their stay.
The staff were ok, but the overall state of the hotel was terrible. The showers had no water pressure, took many minutes to become warm. It seemed that much of the technology was ancient including the AC and television. The pool was very dirty, as well as the central fountain spilling water out onto the floor. Overall, the hotel should put more time and money into maintaining the property so that customers can enjoy their stay.
10

Erin

EXP-logo

Nov 26, 2025

·

Stayed 1 night

I have stayed in this beautiful colonial Kavia hotel before in the heart of the historic central district of Mérida. A light breakfast is available in the courtyard. The rooms are updated and quiet and the staff are thoughtful and friendly.
I have stayed in this beautiful colonial Kavia hotel before in the heart of the historic central district of Mérida. A light breakfast is available in the courtyard. The rooms are updated and quiet and the staff are thoughtful and friendly.
2

Alfonso

EXP-logo

Nov 7, 2025

·

Stayed 3 nights

Rooms were neglected, water pressure on one of the rooms was bad and when we bring that up the front desk person got upset. Let them know that the rooms don’t look nothing like what they are showing on the website. Sheets weren’t cleaned, curtains were just hanging from a nail, air conditioner was trowing debris. Water was coming out from the bottom front of the toilet. Location wise was very good because is very close to el Zocalo,
Rooms were neglected, water pressure on one of the rooms was bad and when we bring that up the front desk person got upset. Let them know that the rooms don’t look nothing like what they are showing on the website. Sheets weren’t cleaned, curtains were just hanging from a nail, air conditioner was trowing debris. Water was coming out from the bottom front of the toilet. Location wise was very good because is very close to el Zocalo,
4

David

EXP-logo

Mar 26, 2024

·

Stayed 2 nights

The room was very small, the heat pump leaked and I almost ended up on my back. The TV didn’t work. The Hotel itself was old and broken down and in need of repair. Wasn’t even worth the 40 dollars a night I paid for it.
The room was very small, the heat pump leaked and I almost ended up on my back. The TV didn’t work. The Hotel itself was old and broken down and in need of repair. Wasn’t even worth the 40 dollars a night I paid for it.
4

Mayra

IAN-logo

Feb 27, 2024

·

Stayed 1 night

There were too many mosquitos in the room.
There were too many mosquitos in the room.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Hotel Santiago

Is parking available at the property?

Self parking is available on-site for a fee of MXN 288 per day. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately MXN 180 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be arranged by contacting the property at least 48 hours before arrival.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Guests are encouraged to inquire about specific accessibility needs prior to arrival.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Mérida, within a 5-minute drive of Paseo de Montejo and Yucatan International Convention Center. It is approximately 7.4 km from Mérida International Airport and close to several attractions such as Parque Santa Lucía and the Municipal Palace of Merida.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is from 10:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 11 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

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Prices for upcoming dates

September 2026
October 2026

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Prices in USD for 2 guests, updated daily.

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