TownePlace Suites by Marriott New Hartford

I called the hotel to see if I can bring my children to go to the pool I was told that it was fine when I arrived I was told the pool was open and by the time I went to my room to change came back down I was told the pool was now closed due to an isssue I then waited till morning to talk to the manager Courtney and I asked her why did she tell me the pool was open when it wasn’t she proceed to say well my employee told me you had children with you who was not on the room… which was never stated that I couldn’t have children with me and she put $150 hold on bank card and told me it was only suppose to be $20 hold so I believe this was all discrimination and made it a horrible stay for me and my children

Exceptional staff. Very friendly and helpful. Very clean hotel. Loved the pool.

Pool closed. Fire pit not working. Outdoor area wasn't cleaned all weekend, dirty with empty cups scattered around. Bathroom fan not working. Many high school sports team staying here and it was loud until 2am. We were disappointed, especially for the cost.

We had an amazing stay. It was nice that our children had a chance to go swimming. The bed was super comfy.

Those at the front desk were friendly and welcoming. Also the one that was taking care of the continental breakfast was friendly and helpful and a good variety of food. My room was clean, comfortable and convenient. The pool area also clean and cute. Hotel overall is clean, excellent and a quiet area. I'm glad I chose to this one for my stay. Highly recommend!

Nice modern hotel with great breakfast buffet. Nice swimming pool and outside lounge area too

Convenient location for getting around the Utica area, easy access to restaurants, shopping, activities. Take advantage of the pool as well as the outdoor gathering areas! Cornhole, outdoor dining, grilling are all possibilities. Nice and cool in the heat of summer.

Room was dated but clean and comfortable. Breakfast was a little bit limited compared to others we’ve had. Staff was friendly. Pool area was dark but water clean and warm. We were in a suite that had a kitchen. Eating utensils were sparse. Each room had its own temperature control and the HVAC was very quiet. Overall, stay was good, comfortable and we wouldn’t hesitate to stay again

It was good enough. Our room had an issue but the team tried to do what they could to make amends. Also when the pool was closed, the manager on duty called a neighboring hotel 🏨 and got permission for us to is their facility.

Found this last minute gem and was pleasantly surprised. Nice reception and room. We enjoyed the perfect temperature indoor pool and comfortable furniture. Breakfast was different than what you usually see but good. Not right near the highway but worth the trip. Will stay again on one of our trips from Ohio to family in Maine.

Love the location and everything was really clean. The building looks like it’s brand new! Strongly suggest

Rooms and bathrooms were clean. The free breakfast was very poor quality with few options and the food service and eating areas were filthy. The staff was very curt with everyone I heard them speaking to. The linens and pillows were not comfortable but the mattress was fine. For what they charged it felt like we didn’t get enough of a value.

Easy check in. Breakfast ended at 9. A bit early for me to get around! Some freying of the carpet by the bathroom door. Easy fix by a carpet stretcher. Comfy bed.

Always a good place, clean and safe. We stay yearly

Clean and convenient would stay again.

Property was great. Room was very clean and spacious. Multiple restaurants ans shopping just minutes down the road.

This property was clean, comfortable and convenient.

We had a larger suite which had two bedrooms. Slept in one, luggage in the other. Bed was comfortable. Rugs were showing some age but clean. Furniture a bit dated but clean. Overall, the wall paint, curtains, kitchen appliances, etc were in good order and it was like having our own apartment.

Place was great except there was mold on the pillows.

You could hear all the doors slamming in the hall and people talking in the hall Our room was not cleaned and we had left early to go out for the day. We had to call down when we got in that evening and they didnt have staff they just gave us clean towels

Was definitely a suite with refrigerator and stove top and room was good size with enough closet and drawers for comfortable extended stay. Room was very clean and modern and tv selections including Netflix was a nice way to wind down the day. Will stay here again for sure! Thanks!

We stayed in 20 some hotels on our Colossus of Roads Trip and this was either the Best or in the top three. The room was perfect four our group of four — two bedrooms with great beds and pillows, a kitchen and sitting area, three TVs and so many plugins at bedside. Breakfast was great, there were plenty of choices (including Nutella) and if you didn’t get everything charged in your room, there were more plugins in the breakfast tables!

Loved the layout of the 2 bd suite. Comfortable and clean

Room was perfect. Newly renovated. Only criticism is we were on the first floor at the end of the hallway and heard the loud clicking of the door every time someone went in/out of the building. There was a lot of morning activity. More attention should be paid to noise created with doors opening/closing.

Room was quite small -night 2 -the fire alarm went off at 3am which necessitated the entire hotel to be vacated in 30 degree weather for a period of 40 min —super irritating but staff was nice —and I was pleased that when asked for a review was compensated $100 for the inconvenience

The good: beds were comfortable, the room was spacious, very conveniently had a microwave and apartment sized fridge, the pool was lovely, the breakfast was good. The bad: some of the rooms were hard to get into since you had to use a lot of force to push the handle down, and there was no fan/exhaust in the bathroom.

This hotel was perfect the rooms have anything you need from microwave to utensils & cups & extra towels

We had a larger suite which had two bedrooms. Slept in one, luggage in the other. Bed was comfortable. Rugs were showing some age but clean. Furniture a bit dated but clean. Overall, the wall paint, curtains, kitchen appliances, etc were in good order and it was like having our own apartment.

Worst matttess ive ever attempted to sleep on. The floor would have been more comfortable. Fridge was warm when I arrived and several of my items went bad before it got cold.

The rooms are so small that when sofa bed is open, there is not even an inch between the bed and the sofa. Very inconvenient when Marriott sells it as a room for 3 people (we were travelling with our 15 year old daughter). Also, the sofa bed was very poor quality to sleep on, even for the 15-year old. The air conditioner was making very loud noises all night kicking in and stopping intermittently.

My first stay here this month was great...the second one was not quite....the room was good,clean and spacious. Our problem was that our keys deactivated every day which was a huge hassle. One of the days the desk clerk said it was because our stay ended..not true (it was 2 days before checkout) other than that, it was fine.

Friendly welcome

Great, friendly staff.

When I couldn't find the place on my GPS, the person gave clear directions to where it was located. When I met the person I spoke at the front desk, he asked me what floor I would like and I said first floor and it was only a few doors down from the front desk which was very thoughtful of him. I wouldn't have to lug my bags a long distance from the parking lot. He told me the pool hours and when breakfast was served and was very amiable and friendly. The other staff members were equally kind and courteous.

The room was clean, quiet, and the location was convenient. The staff was friendly and quickly responded to my requests.

Overall Townplace Suites is fine, the mattress on one side of the pull out was not sanitary, not the side you’d sleep on, but I saw it and so I pushed it right back in to the couch position. When I arrived, they were doing parking lot maintenance during a high peak travel time and so is EXTREMELY inconvenient and not enough spaces for everyone staying and we’re so packed in that I just hope no one hits my car! Plus we have to have all our vehicles moved to the opposite side of the parking lot by 8 am I can only imagine what this is gonna like like at 730am!! If I had known this, I would have looked elsewhere! Lastly, the biggest issue was check in. I booked through Expedia and when I arrived they said they could not honor my booking as they are over booked and I was on some call list, but she didn’t have my number! Expedia didn’t share my number?? What! And how is this even possible?? If Expedia is booking for the hotels, they best have the most accurate information! Imagine if I didn’t check in til dark! Or late!!! I’d be sleeping in my car! At best, this hotel is nicer than sleeping in my car but it is off my list of places to stay at. I will end this review with the staff has been super incredible and pleasant and even though I was super annoyed at the check in issues, Tricia was amazing and kept her cool and was funny in an appreciated by me way. She was wonderful and tried other hotels for me and as I was leaving a cancellation happened,So I got a different room

This place charged my card extra. Stayed there for one night. A few days after my stay I get a charge for $30 to $40. Never broke or stained anything. Got in the hotel late, fell asleep, woke up and left. We didn’t even use the shower!! Rip off will never ever go back.

It was good enough. Our room had an issue but the team tried to do what they could to make amends. Also when the pool was closed, the manager on duty called a neighboring hotel 🏨 and got permission for us to is their facility.

I’ve stayed at this location several times. The rooms are clean, comfortable, and the staff is helpful and friendly. The location is very close to shops and restaurants in the area.

Best hotel bed in a long time. The bed was firm but soft enough and same for the pillows. Enjoyed my stay. Would rebook in a heartbeat. Pleasant staff too!

Love the location and everything was really clean. The building looks like it’s brand new! Strongly suggest

Its not far from anywhere i wanted to be

When I couldn't find the place on my GPS, the person gave clear directions to where it was located. When I met the person I spoke at the front desk, he asked me what floor I would like and I said first floor and it was only a few doors down from the front desk which was very thoughtful of him. I wouldn't have to lug my bags a long distance from the parking lot. He told me the pool hours and when breakfast was served and was very amiable and friendly. The other staff members were equally kind and courteous.

Quiet, convenient location. Our 2 bedroom suite was great.

Convenient location for getting around the Utica area, easy access to restaurants, shopping, activities. Take advantage of the pool as well as the outdoor gathering areas! Cornhole, outdoor dining, grilling are all possibilities. Nice and cool in the heat of summer.

This property was clean, comfortable and convenient.

we had a very pleasurable stay. Nice area and a great little store /gas station right in front of the Suites.

Found this last minute gem and was pleasantly surprised. Nice reception and room. We enjoyed the perfect temperature indoor pool and comfortable furniture. Breakfast was different than what you usually see but good. Not right near the highway but worth the trip. Will stay again on one of our trips from Ohio to family in Maine.

I’ve stayed at this location several times. The rooms are clean, comfortable, and the staff is helpful and friendly. The location is very close to shops and restaurants in the area.

Easily accessible to venues in the area.

We stayed in 20 some hotels on our Colossus of Roads Trip and this was either the Best or in the top three. The room was perfect four our group of four — two bedrooms with great beds and pillows, a kitchen and sitting area, three TVs and so many plugins at bedside. Breakfast was great, there were plenty of choices (including Nutella) and if you didn’t get everything charged in your room, there were more plugins in the breakfast tables!

Rooms and bathrooms were clean. The free breakfast was very poor quality with few options and the food service and eating areas were filthy. The staff was very curt with everyone I heard them speaking to. The linens and pillows were not comfortable but the mattress was fine. For what they charged it felt like we didn’t get enough of a value.

Easy check in. Breakfast ended at 9. A bit early for me to get around! Some freying of the carpet by the bathroom door. Easy fix by a carpet stretcher. Comfy bed.

Those at the front desk were friendly and welcoming. Also the one that was taking care of the continental breakfast was friendly and helpful and a good variety of food. My room was clean, comfortable and convenient. The pool area also clean and cute. Hotel overall is clean, excellent and a quiet area. I'm glad I chose to this one for my stay. Highly recommend!

Nice modern hotel with great breakfast buffet. Nice swimming pool and outside lounge area too

Room was dated but clean and comfortable. Breakfast was a little bit limited compared to others we’ve had. Staff was friendly. Pool area was dark but water clean and warm. We were in a suite that had a kitchen. Eating utensils were sparse. Each room had its own temperature control and the HVAC was very quiet. Overall, stay was good, comfortable and we wouldn’t hesitate to stay again

Found this last minute gem and was pleasantly surprised. Nice reception and room. We enjoyed the perfect temperature indoor pool and comfortable furniture. Breakfast was different than what you usually see but good. Not right near the highway but worth the trip. Will stay again on one of our trips from Ohio to family in Maine.

Nice comfortable suite style rooms with good breakfast options

Booked a suite with a very reasonable price. Two rooms and full kitchen. Very clean, comfortable. Breakfast included in booking which had a variety of items to choose from.I highly recommend this place.

I was in town apartment hunting and needed a place just to crash last minute. They are remodeling so the place was a little bit rough. The staff was very friendly and attentive. Breakfast I guess I was expecting something different but I have specific health needs and so my options were limited. For standard diets it’s adequate but nothing special.