Name: TownePlace Suites Jacksonville Butler Boulevard
Address: 4801 Lenoir Avenue, Southpoint, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: $90–$159 per night
Rating: 7.8

What guests think

Reviews of TownePlace Suites Jacksonville Butler Boulevard describe friendly staff and spacious suites in a convenient location, but also note aging rooms, frequent pool and hot tub closures, and periodic maintenance problems like hot-water issues and dated fixtures.

Cleanliness feedback is mixed, with many finding rooms clean while others cite stained furnishings, odors, or poor upkeep. Breakfast quality varies widely, from excellent to basic or depleted early, and housekeeping is typically by request. Overall, expect a basic, functional stay rather than a polished, full-service experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw frequent complaints: the pool is often closed or dirty and the hot tub frequently inoperable; recurring hot-water outages are also reported. Renovations and general maintenance needs are noted.

Related guest reviews

4

Shantell

May 25, 2025

·

Stayed 1 night

My room was extremely dirty. The dishwasher had sewage water in it, and it stunk really bad. There was leftover throw up from a previous guest on the sink. I feel like it was false advertising. I was excited to use the pool and Jacuzzi, but the pool was dirty and the Jacuzzi didn’t work.

8

Norma

Dec 8, 2023

·

Stayed 1 night

Overall good stay. Property could use a face lift. Carpet rips in it, making it trip hazard. Curtains are torn as well. We had no hot water arrival date. Staff was very polite.

6

Michelle

Jun 13, 2025

·

Stayed 5 nights

The rooms were nice and clean, the pool area isn’t great and the pool is dirty. The breakfast election is not that great..

4

Antoine

May 11, 2025

·

Stayed 2 nights

Furniture was aged, carpet could be replaced cause it’s make the room look and feel dirty. Other then that the bathroom made up for the look and feel of the room in general. The pool and spa look as if there’s no maintenance up keep and the spa was not working the temperature was cold as the pool. I wouldn’t recommend staying here it’s over price for your comfort.

2

Gregory

Apr 9, 2025

·

Stayed 1 night

The bathroom sink was plugged and water standing after use. Went to take a shower at 10pm and there was No Hot Water. Called front desk and they said All the rooms are without hot water but working to fix the issue. Then the music that plays in the hallways is too loud. In the still of the night I could hear it from inside my room while I was trying to go back to sleep. They are getting ready to remodel the rooms and have giant shipping containers in the parking lot taking up 50% of the parking spots.

6

Anissa

Jun 2, 2024

·

Stayed 9 nights

I stayed at this hotel while getting radiation and chemo treatment at the Mayo Clinic. The staff were amazing. The room was very outdated and had a terrible smell. I had to go buy plugins to deter the smell. In addition, the pool was out of order the entire stay. Marriott needs to be ashamed!

4

Tammy

Jun 2, 2025

·

Stayed 2 nights

This pictures are very misleading. The pictures look like there is a separate sitting room. The pull out couch is right in front of the bed and barely extends all the way out without hitting the bed. Leaving no room in between. It was a tiny room, dirty and very dated. Breakfast was ok. Pool was full of leaves and the hot tub wasn’t working. Pillows were a joke. We wont stay here again. They shouldn’t call these suites. This is not a Marriott worthy property.

8

Jennifer

Jul 28, 2024

·

Stayed 3 nights

The property was overall good. For having the Marriott name the property needs work. The AC was leaking in the lobby and the pool was down due to maintenance. The property needed updating as they bathroom light fixtures were rusting and the room doors had chunks missing. Our room had to be switched after the first night because the hot water stopped working in the shower. The staff was great but the property needs updated.

4

Elizabeth

Jul 12, 2024

·

Stayed 5 nights

The pool was out of order our entire stay. They said they couldn’t get the chemicals right but I think it was more than that. They were very evasive about it.

2

Alicia

Jun 23, 2025

·

Stayed 2 nights

From the moment we arrived to the hotel the service was bad Debbie at the first desk was all but pleasant our room didn’t have ac or internet then the pool was dirty and the breakfast was gone by 8am we weren’t giving any towels or was our room serviced while we were there. I would not recommend this place to anymore until renovations are complete.

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AI-generated summary based on recent guest reviews

Cleanliness

Hygiene is inconsistent: many guests found rooms clean, but others reported stained or worn furnishings, unpleasant odors, or bathroom cleanliness issues.

Related guest reviews

8

Shequita

Nov 5, 2024

·

Stayed 2 nights

There was blood on the toilet, curtains, and shower curtain.

8

TeNeah

Mar 24, 2023

·

Stayed 1 night

Very clean and everything you need in a room. I will definitely stay again!!

4

Shantell

May 25, 2025

·

Stayed 1 night

My room was extremely dirty. The dishwasher had sewage water in it, and it stunk really bad. There was leftover throw up from a previous guest on the sink. I feel like it was false advertising. I was excited to use the pool and Jacuzzi, but the pool was dirty and the Jacuzzi didn’t work.

6

Michelle

Jun 13, 2025

·

Stayed 5 nights

The rooms were nice and clean, the pool area isn’t great and the pool is dirty. The breakfast election is not that great..

10

Dr. Shontell

Jan 26, 2024

·

Stayed 9 nights

Very clean and quiet. Staff was courteous and professional.

4

charles

Aug 26, 2023

·

Stayed 4 nights

Most employees I interacted with were not friendly. The room was fair, yet the bathroom was not clean. I’m

4

Leothan

Feb 9, 2025

·

Stayed 2 nights

The TV channel was very limited, no hot water in the kitchen and not very clean

4

Kevin

Aug 14, 2024

·

Stayed 1 night

Stains on couch, cabinets old and nasty, carpet gross. Needs major overhaul. The bed was ok but hot- likely memory foam and bedding very nice. Bathroom good- lots of amenities. Breakfast ugh- everything was microwaved , lousy selection. Omelets those microwaved kind- fruit old and over ripe - just go to Cracker Barrel and skip this “free breakfast “. I would not stay here again.

10

Rebecca

Jan 30, 2024

·

Stayed 1 night

The kitchen was great. The hotel was very clean

10

Roshandra

Jul 16, 2025

·

Stayed 6 nights

They cut off the water on the last day and the garbage disposal didn’t work, but the hotel room was nicely remodeled and it was very clean. The lady at the front desk was professional and proficient. We will definitely use the hotel again.

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Rooms

Suites provide ample space and comfortable beds, but many reviews describe dated decor and worn fixtures, plus limited TV channel selection. Some guests also noted aging hardware like loose outlets and occasional A/C or shower issues.

Related guest reviews

6

Fernando

Jan 13, 2023

·

Stayed 19,365 nights

The location is great with restaurants and shopping walking distance. Unfortunately the rooms need updating, you can see rusted fixtures, dirty paint, broken molding and the room had a distinct smell, not a bad one but it smelled old or something. Next time I would probably stay at any of the other hotels on same road.

2

Gregory

Apr 9, 2025

·

Stayed 1 night

The bathroom sink was plugged and water standing after use. Went to take a shower at 10pm and there was No Hot Water. Called front desk and they said All the rooms are without hot water but working to fix the issue. Then the music that plays in the hallways is too loud. In the still of the night I could hear it from inside my room while I was trying to go back to sleep. They are getting ready to remodel the rooms and have giant shipping containers in the parking lot taking up 50% of the parking spots.

2

Srikanth

Jan 28, 2023

·

Stayed 5 nights

Very old hotel. Shower heads doesn’t work properly. Room service need to be informed 24 hrs before for room cleaning. Front desk staff is hostile, does not cooperate for anything you ask. I was charged extra than what was booked. They doesn’t seem to listen to me and no patience to listen to their customers. This is my experience as valued Bonvoy member.

10

Erin

Mar 30, 2024

·

Stayed 1 night

We are a family of six and have always tried to fit in a standard hotel room with 2 queen beds. The last could trips we realized that no longer worked for us but we didn’t want to pay the high cost of 2 rooms. The 2 bedroom suite, complete with separate living room, full kitchen and full bathroom! We were all so comfortable. The staff was nice, just no one was around when we were trying to get snacks. The continental breakfast had many many options and my 4 hungry boys left full. The price was so great too! Cheaper than 2 hotel rooms and better! Will definitely look for these suites in the future!

8

Elias G

Jan 3, 2025

·

Stayed 13 nights

We had stayed at this same location about 7 or 8 yrs ago it was better then. Now it was ok, but definitely needs updating. T V channels were pretty weak, I couldn’t even watch FOX network. As well not having any steaming channels. What to me was bad, was that the wall sockets were in need of replacement. When any of us would try to plug in our phone to charge, socket holes so loose it barely held the plug. Only good one was on the kitchen counter or the one by the kitchen table. Not an expensive fit. Thanks for asking because I was intending to write a review anyway.

4

Leothan

Feb 9, 2025

·

Stayed 2 nights

The TV channel was very limited, no hot water in the kitchen and not very clean

10

joesph

Jun 25, 2024

·

Stayed 1 night

Big room

8

David

Jun 13, 2025

·

Stayed 2 nights

We enjoyed staying at Towneplace due to location and suite option, and price.

4

Tammy

Jun 2, 2025

·

Stayed 2 nights

This pictures are very misleading. The pictures look like there is a separate sitting room. The pull out couch is right in front of the bed and barely extends all the way out without hitting the bed. Leaving no room in between. It was a tiny room, dirty and very dated. Breakfast was ok. Pool was full of leaves and the hot tub wasn’t working. Pillows were a joke. We wont stay here again. They shouldn’t call these suites. This is not a Marriott worthy property.

10

Jacqueline

Jul 7, 2023

·

Stayed 2 nights

Easy parking for work vehicles in a nice safe place. Rooms were big and roomy. Easy for family and friends to stay in the suites without multiple rooms. Staff was nice.. no complaints.

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Service

Service feedback is mixed: many praise friendly, accommodating staff, while others cite rude or unhelpful interactions and billing or reservation disputes. Housekeeping is typically by request rather than automatic.

Related guest reviews

10

Christy

Oct 13, 2024

·

Stayed 1 night

The manager couldn’t have been any more accommodating. It is an older property but clean and tidy. We were caught without a place due to hurricane evacuation. We had 1 night’s reservation and thought we were going to be out on the street. The manager assured us he would find something. He did and it was perfect. It made our time so much less stressful. We are so grateful to him. His assistants were, as well, the best! They eased the stress - I would never stay anywhere else when in Jacksonville.

2

John

Oct 7, 2023

·

Stayed 7 nights

Was offered “complimentary “ mini bottles of water in a mini fridge on check in which I accepted only to find was later charged for them (or something else, don’t know what). Separate from “pay items market area” Day staff refused to credit charges and was told to call back later (no answer) so I cancelled rest of stay went to Holiday Inn. Not up to Marriott standards, holes in walls, damaged baseboards, dirty, stained couch. Hot tub outside with large body of standing water nearby, not ideal. Glad I could cancel rest of weekly stay.Bye bye Marriott!

10

Adele

Aug 1, 2023

·

Stayed 6 nights

The staff was amazing and very friendly on our PCSing stay for a week.

2

Larry

Oct 12, 2024

·

Stayed 1 night

We booked a king 1 bedroom With private bathroom, because there were 3 of us, was told we booked a queen studio even though I had a picture of my itinerary of what was booked, which was a 1 bedroom king suite with a private bathroom. That is a bedroom with a door and a separate area with a pull out couch. Man at desk would not help us and put us in what was reserved. We also had support dogs and was charged for them which is wrong. It’s pretty discouraging the clerk at front was unwilling to put us in the room we actually booked and paid for. So my question is, are you false advertising what you have available? What happened to top customer service? Very disappointed in this hotel and customer service we received.

10

Jennifer

Jun 20, 2024

·

Stayed 5 nights

Super grateful for Debbie, she made sure our stay was wonderful.

2

Srikanth

Jan 28, 2023

·

Stayed 5 nights

Very old hotel. Shower heads doesn’t work properly. Room service need to be informed 24 hrs before for room cleaning. Front desk staff is hostile, does not cooperate for anything you ask. I was charged extra than what was booked. They doesn’t seem to listen to me and no patience to listen to their customers. This is my experience as valued Bonvoy member.

10

Michaela

May 17, 2025

·

Stayed 1 night

Aldo and rachel were amazing. So helpful and so nice. Ill definitely be staying at this hotel every time i go to Jacksonville.

10

Roshandra

Jul 16, 2025

·

Stayed 6 nights

They cut off the water on the last day and the garbage disposal didn’t work, but the hotel room was nicely remodeled and it was very clean. The lady at the front desk was professional and proficient. We will definitely use the hotel again.

8

Dona

Dec 18, 2022

·

Stayed 19,343 nights

Great staff. Front desk person, Carrie, was friendly and welcoming.

2

Alicia

Jun 23, 2025

·

Stayed 2 nights

From the moment we arrived to the hotel the service was bad Debbie at the first desk was all but pleasant our room didn’t have ac or internet then the pool was dirty and the breakfast was gone by 8am we weren’t giving any towels or was our room serviced while we were there. I would not recommend this place to anymore until renovations are complete.

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Location

Convenient area near restaurants and shopping, with easy access and generally safe surroundings.

Related guest reviews

6

Fernando

Jan 13, 2023

·

Stayed 19,365 nights

The location is great with restaurants and shopping walking distance. Unfortunately the rooms need updating, you can see rusted fixtures, dirty paint, broken molding and the room had a distinct smell, not a bad one but it smelled old or something. Next time I would probably stay at any of the other hotels on same road.

8

Laura Martha

Jan 8, 2023

·

Stayed 19,360 nights

The room was great , very clean. I had to bring my towels down every day to exchange. As well as trash & trash bags I had to get on my own. They don't come clean your room unless you ask. DO NOT USE THE LAUNDRY! To this day I am being charged from the laundry room SCAM! I tried to do laundry, it said insert card, I than got a notification that a scam was trying to go through on my card from my bank . Lucky for me I have the extra insurance for my bank account or I would have been stranded with no way to pay and locked out of my account. The front desk lady deb didn't even care. Since being home they have tried to charge my account 4x! I called the property they don't care. DO NOT USE THE LAUNDRY service there. It's a scam! ( scanned the qr code on property and it was a scam. ) Very clean property other wise. Easy access from main roads.

10

Holley

Dec 7, 2022

·

Stayed 5 nights

NICE LOCATION, VERY COMFORTABLE BEDS

8

David

Jun 13, 2025

·

Stayed 2 nights

We enjoyed staying at Towneplace due to location and suite option, and price.

10

Jeffery

Nov 13, 2024

·

Stayed 7 nights

Was very nice staff and good area price was good bed too

10

Christopher

Mar 6, 2024

·

Stayed 2 nights

I checked in very late, the staff was very friendly and accommodating. The room was better than advertised. A lot of amenities in an amazing room. The location was great, with a lot of great restaurants near by. Overall, a great experience.

10

Jacqueline

Jul 7, 2023

·

Stayed 2 nights

Easy parking for work vehicles in a nice safe place. Rooms were big and roomy. Easy for family and friends to stay in the suites without multiple rooms. Staff was nice.. no complaints.

8

Frances

Mar 19, 2023

·

Stayed 5 nights

My husband and I loved the location.the hotel is a little wirn in places but we were completely satisfied with our room, the hotel including our breakfast.

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Dining

Breakfast reviews are inconsistent, ranging from excellent with good variety to basic or microwaved items, and several reports say it runs out early.

Related guest reviews

10

Jean

Feb 20, 2025

·

Stayed 8 nights

We really appreciated the helpful, friendly staff. The free breakfast is about the best we have experienced. Great coffee and a variety of good food. We used the grill and made our reservation to stay there again in a few weeks. Thanks to everyone there who helped us and made us feel at home!

2

Cynthia

Jan 17, 2023

·

Stayed 1 night

Awful! Can’t believe Marriott puts their name on this hotel. From awful rooms/beds to running out of breakfast before 9:00 and didn’t care in fact they laughed. Also saw a child not getting breakfast and crying and nobody cared!!

6

Michelle

Jun 13, 2025

·

Stayed 5 nights

The rooms were nice and clean, the pool area isn’t great and the pool is dirty. The breakfast election is not that great..

4

Kevin

Aug 14, 2024

·

Stayed 1 night

Stains on couch, cabinets old and nasty, carpet gross. Needs major overhaul. The bed was ok but hot- likely memory foam and bedding very nice. Bathroom good- lots of amenities. Breakfast ugh- everything was microwaved , lousy selection. Omelets those microwaved kind- fruit old and over ripe - just go to Cracker Barrel and skip this “free breakfast “. I would not stay here again.

8

Michael

Jun 11, 2023

·

Stayed 4 nights

Hotel was fine. Breakfast was okay. 3/4 fridge and the the stovetop was a plus. I'd stay again.

10

Paige

Jun 28, 2023

·

Stayed 2 nights

It was an okay stay. The rates are a bit high for the upkeep of the room. Breakfast is very simple and not a hot one.

10

Tammy

Jul 6, 2023

·

Stayed 5 nights

The hotel staff was nice.The rooms were very comfortable. There were some things that needed attention but no big deal.The breakfast was awesome.My family loved our 5 night stay,a little pricey but was worth it.Loved the fact that coffee,tea was available all the time.I didnt want to leave.Thank you staff and thank you Richard nice people,nice stay,very nice hotel.The only thing I say some stuff needs to be fixed or upgraded but overall very nice.

8

Rhonda

May 23, 2023

·

Stayed 1 night

This is an amazing place to stay. Love it! The beds are sooo comfy and the breakfast was amazing! The only reason I rated it lower is because the pool was not in working order and they didnt mention it on their website at all. We had some unhappy kids. Luckily the hotel next to us let us use their's.

2

Alicia

Jun 23, 2025

·

Stayed 2 nights

From the moment we arrived to the hotel the service was bad Debbie at the first desk was all but pleasant our room didn’t have ac or internet then the pool was dirty and the breakfast was gone by 8am we weren’t giving any towels or was our room serviced while we were there. I would not recommend this place to anymore until renovations are complete.

8

Frances

Mar 19, 2023

·

Stayed 5 nights

My husband and I loved the location.the hotel is a little wirn in places but we were completely satisfied with our room, the hotel including our breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$131
February	$145
March	$167
April	$137
May	$132
June	$125
July	$128
August	$125
September	$145
October	$141
November	$133
December	$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $90	19 $90
20 $90	21 $90	22 $90	23 $90	24 $90	25 $90	26 $114
27 $97	28 $97	29 $97	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2 $114	3 $134
4 $123	5 $145	6 $148	7 $123	8 $123	9 $134	10 $123
11 $123	12 $157	13 $145	14 $134	15 $145	16 $134	17 $138
18 $144	19 $134	20 $134	21 $157	22 $159	23 $134	24
25 $134	26 $134	27 $133	28 $133	29 $140	30 $158	31 $157

TownePlace Suites Jacksonville Butler Boulevard

Prices for TownePlace Suites Jacksonville Butler Boulevard

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Guest reviews of TownePlace Suites Jacksonville Butler Boulevard

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites Jacksonville Butler Boulevard

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