Name: The Lodge at Turning Stone Resort Casino
Address: 5218 Patrick Road, Turning Stone, Verona, New York, United States of America, Verona, Oneida County, US
Price range: $187–$633 per night
Rating: 8.7

What guests think

Across reviews, The Brook at Turning Stone Resort Casino stands out for friendly, accommodating staff, generally clean rooms, and a wide range of on‑site dining and entertainment, while recurring downsides include confusing wayfinding, long walks, and ongoing construction impacts.

Rooms range from modern and spacious to dated, with repeated complaints about missing refrigerators/microwaves, small TVs, occasional hallway noise, and mixed views. Service is often helpful, yet reviews also cite occasional unfriendly front‑desk interactions, missed requests, and rooms not ready at published check‑in time; several travelers found prices high for the room quality. Best for travelers who want everything in one place and don’t mind a large, busy property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the broad resort amenities—spa, pool, gym, casino, and complimentary valet—with praise for the spa and variety. Drawbacks include an early 8pm pool closure, occasional crowding/cloudy water, and some dated fitness equipment.

Related guest reviews

10

Kathleen

Aug 5, 2025

·

Stayed 1 night

This hotel is beautiful. The dining options are many and the pool and gym are excellent. When we checked in the front desk gave us ear plugs because of construction going on. Luckily it didn’t bother our sleep at all! Every employee we interacted with was lovely!

10

Barbara

Dec 29, 2024

·

Stayed 3 nights

Everything is well thought out and planned There are people to anticipate and assist with needs in a very friendly and pleasant manner. The complimentary valet service was a pleasant surprise. The spa with steam room and heated pool was marvelous.

6

Kathleen

Apr 19, 2025

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Stayed 1 night

The pool closes at 8pm. Finished dinner and were going to take the kids to the pool and it was closed. No game room or arcade for the kids. Very disappointing.

10

Chad

Dec 6, 2025

·

Stayed 1 night

Great setup. Indoor golf facility is fun.

10

Nigel

Oct 21, 2024

·

Stayed 1 night

Very nice place to stay, large casino, lots of food options, comfortable bed. We stayed in the Brook hotel, but we could also access the nicer pool and hot tub in the Tower where there is a beautiful window view from the hot tub.

10

Sarah

Feb 21, 2025

·

Stayed 2 nights

The hotel was great but the fitness facilities are very old and dated. The restaurants are top notch. Definitely go to the Italian restaurant when you stay. Be prepared to spend some money as everything is costly.

10

Renae

Feb 23, 2024

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Stayed 1 night

There were way too many people in the pool and hot tub. My daughter and I were not able to enjoy these amenities. It was disappointing.

10

Carol

Apr 28, 2025

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Stayed 1 night

Parking was free and right next to the hotel Tower and performance venue. Very convenient. The hotel was well kept and very comfortable.

8

Randy

Jul 30, 2025

·

Stayed 1 night

Very nice room. Recently updated. Tower pool and hot tub water was cloudy and not useable. Too bad because it is a wonderful amenity that was not properly maintained.

10

Diana

Apr 20, 2025

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Stayed 2 nights

Our 1st time here & we were so happy we chose this place to stay while we were in town for a concert!! Great service all around, nice clean rooms & so many options to eat from a buffet if thats your thing to high end dining. The gym was nice & clean & well equipped!! The gaming was alot of fun too ! Cant wait to go back.

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Cleanliness

Cleanliness is frequently praised across rooms and public areas. However, repeated reports mention smoke odors, dust or mold in some areas, a missed room clean, and cloudy pool water.

Related guest reviews

6

Rita

Aug 21, 2023

·

Stayed 1 night

Our room smelled of smoke It was dated. We did not have a refrigerator and had leftovers go bad Sad. Curtains and rugs seemed very dated Bed was soft and nice. It was clean, but did not smell very good.

10

Liss

Nov 8, 2025

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Stayed 1 night

Clean room & the staff was friendly & very helpful!

4

Melanie

Dec 21, 2025

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Stayed 1 night

We did not get a free breakfast for $350 a night ! The refrigerator in room did not work we had to get ice to keep a few things we had cold. There was No hot water in the morning when we took showers but there was hot water the night before. The lightbulbs in the room need to be changed half of them are dimming. They truly need house keeping to come clean and dust they have more dust on the lamp shades it’s disgusting I have pictures. I most definitely had a better stay at the holiday inn and had a very nice breakfast that was included.

8

James

Dec 16, 2025

·

Stayed 1 night

Clean room staff was very polite

10

Tammy

Apr 22, 2025

·

Stayed 1 night

I liked the different dining choices, and the casino and our hotel room were very clean

10

Donna

Jul 21, 2025

·

Stayed 1 night

Clean. Nice rooms.

8

Randy

Jul 30, 2025

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Stayed 1 night

Very nice room. Recently updated. Tower pool and hot tub water was cloudy and not useable. Too bad because it is a wonderful amenity that was not properly maintained.

6

Denis

Oct 5, 2023

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Stayed 3 nights

The place is super dirty, when you come down on the elevator all you see is black mold and water marks on the walls and in my room the tiles in bathroom were cracked and the wallpaper was coming off the wall. My room was non smoking but stink like cigarettes. If you have to go there stay at the lodge, it’s way nicer

8

Janice and Donald

Mar 28, 2025

·

Stayed 2 nights

Room was not cleaned - had to request clean towels.

10

Becky

Sep 16, 2025

·

Stayed 1 night

Clean

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Rooms

Room quality varies: some updated and spacious (especially Tower rooms) while others feel dated, with small TVs and limited soundproofing. Many note no in‑room refrigerator/microwave by default, and mixed views.

Related guest reviews

4

Felicity

Jul 19, 2025

·

Stayed 1 night

Tv was too small and their was no refergator.

6

Paul

Nov 24, 2025

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Stayed 1 night

The room did not match the rooms on the picture and for the price it wasn’t worth it. Cost was far too high for the room. It was your average king bedroom and one rented we rented a deluxe there was nothing deluxe about the room.

4

Dan

Jul 11, 2025

·

Stayed 1 night

The room was stuffy and smelled. The room was dark, it needs an update

10

Amy

Feb 24, 2025

·

Stayed 2 nights

Rooms in the tower were great!

10

Elizabeth

Nov 13, 2024

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Stayed 1 night

The room was absolutely lovely with a beautiful view of the countryside. Also enjoyed dinner at TS Steakhouse very much and had excellent service from Thom.

10

John

Jul 17, 2024

·

Stayed 3 nights

Nice big room, good a/c, free valet parking

2

Rob

Dec 11, 2024

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Stayed 1 night

Stayed at this hotel for a night. Was not informed of any construction until I was woken up at 5:30am to steel being slammed and hammered outside my window. The room was outdated and had a funky smell, and the coffee creamer was spoiled. When trying to resolve the issue I was hung up on and then told they can not do anything for me. “ there is no manager on today “ -5/10

6

Douglas

May 13, 2024

·

Stayed 2 nights

It's a clean hotel, and kind of nice. But the prices they charge are not worth the Tower rooms. Thankfully I got a deal on them. Room is clean, but it is a tiny room. The TV was extremely small by todays standards, and the rooms are not noise proofed. I could hear people in the hallway talking and laughing at all hours of the day/night. All in all, not terrible, but for someone who has traveled a bit, not a good deal for what they charge. And the room service food was OK, but not impressive at all. For what we spent on room service, it should have been a lot tastier.

6

Marla

Jul 2, 2025

·

Stayed 1 night

It was good but many very loud people shouting in the halls at 2:00 am! The room was very clean and nice.

6

Timothy

Nov 16, 2025

·

Stayed 1 night

The room was average and therefore I fell it was overpriced. It didn't even have a refrigerator for us to store our left over food after eating at your restaurants.

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Service

Staff are widely described as friendly and accommodating, with smooth check‑in for many and helpful valet. Still, some guests reported unfriendly front‑desk interactions, missed requests, and rooms not ready at the stated check‑in time.

Related guest reviews

10

Cory

Apr 12, 2025

·

Stayed 1 night

Customer service was outstanding

8

Lisa

Apr 5, 2025

·

Stayed 1 night

Nice, clean rooms. Fun atmosphere. I was able to check in on a kiosk and avoid the line. Shoot out to Ryan in valet. He was patient as I found my key and gathered my things to exit the car. Nice to have free valet as well

10

STEVEN

Feb 21, 2025

·

Stayed 1 night

Very friendly staff and lots of them. Check in was a breeze.

10

William

Dec 22, 2025

·

Stayed 1 night

All of the Staff from the Valet Service to the Front Desk went out of their way to help and answer any questions we had during the check-in process

6

Keith

Aug 25, 2025

·

Stayed 1 night

Out dated. Called for xtra pillows and they never brought it up. Old rooms, kinda dingy. NO refrigerator!!!! Pretty disappointed

6

Leslie

Apr 5, 2025

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Stayed 1 night

We arrived at 330 pm and check-in was 3 pm. Our room was not available. We waited 15 minutes with no one offering us anything not even a we are sorry. Not impressed

10

deanna

Mar 5, 2025

·

Stayed 1 night

The staff at the Turning Stone are wonderful. It is very easy to get turned around because of it being such a large place but multiple times staff asked if we needed help. They were very friendly and helpful. The room was very clean and comfortable.

6

Joseph J.

Dec 27, 2024

·

Stayed 1 night

Don’t ask the front desk for anything. Not friendly and not helpful at all.

6

Jennifer

Aug 22, 2023

·

Stayed 1 night

Our check in process with Keshia was less than enjoyable. There was a sense that us being there and her having to assist the desk was inconvenient, this I didn't expect for a front desk service person at a hotel. The way she spoke to us had the entire group caught off guard. As the first and potentially only staff interaction for your hotel, I would hope for better representation. We did interact with Amy over the phone when calling for a n air purifier because one room was musky and my daughter has severe asthma...she was great and every employee we encountered in the hall was very pleasant!

4

Toohey

Jul 3, 2024

·

Stayed 2 nights

Staff were aweful

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Location

Handy for concerts and on‑site activities, with convenient free valet and nearby parking. Downsides include confusing signage, long walks across the large complex, and occasional elevator outages making access difficult.

Related guest reviews

8

Susan

Mar 2, 2025

·

Stayed 1 night

Very nice property. The weekend rates are absolutely insane and i would never say $400 worth the money. Room was clean and comfortable, service was very good. Signage to navigate through the hotel and casino was horrible, when you are a first time visitor it was a guessing game. Same with parking garage, needs more directional signs, the one ways were not label well and seemed chaotic.

8

Russell

Oct 3, 2025

·

Stayed 3 nights

Clean room, nicely updated. Be prepared to walk a long ways from the parking garage, to the reception desk, to the elevators, and then to your room ... it's a bit much if carrying a lot of luggage. Elevators at the casino do not have any directional arrows to point you where to go.

8

Bruce

Jun 23, 2025

·

Stayed 3 nights

They are doing construction signage would have been nice regarding where to register for our hotel the brook, otherwise all was good with our stay.

10

Heather

Sep 22, 2025

·

Stayed 1 night

Close to venue

6

Mark

May 28, 2024

·

Stayed 1 night

Rooms are worn out and tires no looking in the “hotel” part of the property. In addition, the walk to the elevator was ridiculously far. The closer elevators were out of order. Signage throughout property was also inadequate given the.already confusing/difficultnlayout.

8

Craig

Jul 25, 2025

·

Stayed 1 night

Hotel is very nice but it was very difficult to find it- no signs to direct the route to the specific hotel on the grounds- went around in circles trying to find the entrance. Room is clean & really luxurious. Couldn’t figure out the thermostat & so couldn’t warm up the room above 68 degrees- I was able to turn off the fan though so that helped. Staff very friendly!

6

Amy

Jun 12, 2024

·

Stayed 1 night

Place is nice. Only thing I really disliked. Was when you park in the garage. You check in to get your key. Then you have to cart your luggage through a few hallways. Got lost twice. Had to ask for help. Need more signs.

6

Aaron

Aug 6, 2024

·

Stayed 1 night

We were in room 395. Only one elevator in service and our room was at the furthest point from it. We are near 80 and the walk back and forth was very, very long. Also, bathroom shower/tub has no bar to hold onto. Only hotel we have ever stayed in without this safety feature😒

10

Carol

Apr 28, 2025

·

Stayed 1 night

Parking was free and right next to the hotel Tower and performance venue. Very convenient. The hotel was well kept and very comfortable.

10

timothy

Mar 12, 2025

·

Stayed 1 night

Needs bettter signage out side to know where to go ...

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Dining

There are many on‑site restaurants, with frequent praise for TS Steakhouse and Pino Bianco; overall food quality is well regarded. Some guests found room service mediocre or expensive and noted limited hours on weekdays (e.g., buffet open weekends).

Related guest reviews

10

Margaret A

May 13, 2024

·

Stayed 1 night

We had dinner at Pino. The staff were friendly and food was delicious.

10

Kathleen

Aug 5, 2025

·

Stayed 1 night

This hotel is beautiful. The dining options are many and the pool and gym are excellent. When we checked in the front desk gave us ear plugs because of construction going on. Luckily it didn’t bother our sleep at all! Every employee we interacted with was lovely!

10

Joseph

Mar 23, 2024

·

Stayed 1 night

The steakhouse was phenomenal

8

Joseph

Nov 10, 2024

·

Stayed 3 nights

I had a wonderful experience at turning stone for the weekend. The only complaint i had was that we ordered chicken tenders and fries for room service one night. The fries were cold and the tenders werent great, and it cost us $140 for it. Besides that, i had an amazong experience and will be back when i can get away again!

10

Tammy

Apr 22, 2025

·

Stayed 1 night

I liked the different dining choices, and the casino and our hotel room were very clean

10

Amber

Nov 19, 2024

·

Stayed 2 nights

So many great restaurants. Good food. Good shopping. Fun slots. Good entertainment. All in one building so a nice place to stay out of the cold

10

Sarah

Feb 21, 2025

·

Stayed 2 nights

The hotel was great but the fitness facilities are very old and dated. The restaurants are top notch. Definitely go to the Italian restaurant when you stay. Be prepared to spend some money as everything is costly.

10

Valerie

Jan 11, 2024

·

Stayed 4 nights

The property was spacious and very clean - the dining options are limited during the week - I hope to revisit over the weekend to experience those amenities

8

John

Jan 21, 2023

·

Stayed 3 nights

The Buffet and Lodge restaurant are only open weekends We had a 3 day conference there during the middle of the week and missed these items badly

10

Nicole

Apr 27, 2025

·

Stayed 1 night

Celebrated a birthday here. Room was large n clean. After dinner went to exit 33 for some entertainment. Room service for breakfast was perfect option.

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Month	Average price
January	$210
February	$191
March	$152
April	$160
May	$244
June	$243
July	$235
August	$246
September	$268
October	$246
November	$192
December	$172

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $535	18 $577	19 $602
20 $266	21 $187	22 $242	23 $309	24 $371	25 $633	26
27 $270	28 $242	29 $244	30 $244

Su	Mo	Tu	We	Th	Fr	Sa
				1 $250	2 $366	3 $426
4 $258	5 $417	6 $250	7 $421	8 $296	9 $359	10
11 $250	12 $250	13 $404	14 $267	15	16	17 $457
18 $419	19 $403	20 $415	21 $250	22 $415	23	24
25 $415	26 $411	27 $410	28 $411	29 $411	30 $500	31 $571

The Lodge at Turning Stone Resort Casino

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