Name: The Casa Hotel, Sure Hotel Collection by Best Western
Address: Handford Lane, Yateley, England, United Kingdom, Yateley, Hampshire, GB
Price range: $70–$124 per night
Rating: 7.82

What guests think

Across recent reviews of The Casa Hotel, Sure Hotel Collection by Best Western, travellers praise friendly, welcoming staff, a quiet, convenient location, and generally good food, while noting dated areas and a rambling layout with many stairs that hinders accessibility.

Rooms range from spacious and comfortable to quite basic, with recurring reports of temperature control issues and weak or problematic showers. Cleanliness is often praised, though maintenance lapses like worn carpets, broken fittings, and occasional odours or poor hygiene are mentioned. Food and breakfast are generally well liked, but some guests noted basic choices, slow service, or unexpected service charges. Expect a characterful, good-value stay with strong service but a variable room experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking and an on-site bar/restaurant are appreciated, but the property is dated, with public areas and the car park needing attention. There is no lift and many rooms require long walks up and down stairs, making access difficult for some guests.

Related guest reviews

8

Martin

Sep 10, 2023

·

Stayed 2 nights

Thank you to the staff who were helpful and happily chatted with us. Bedroom clean, good shower. Nice cooked breakfast, plenty of tea, coffee, juice. Small bar but nice, restaurant we thought a little pricey. We had a two night break which was nice. We will see you again. Thanks

6

Yohannes

Jun 27, 2025

·

Stayed 1 night

No Elevator

10

Ben

Jun 8, 2023

·

Stayed 1 night

Easy check in process with welcoming receptionist. Plenty of parking when we stayed but imagine it would get full if there was an event on. Room was clean and had the usual facilities all in good working order. Bed was comfortable and shower was decent. We didn't have breakfast so can't comment on that. Thanks again.

8

Gary

May 3, 2024

·

Stayed 2 nights

Clean room and a great breakfast. Didn’t like that a cheap rate meant you had to drag your bag a long distance up and down stairs. No elevator. Otherwise happy.

10

Kellie

Nov 5, 2024

·

Stayed 1 night

Had a fantastic overnight stay at this hotel in Yateley. Adjacent to the hotel is a superb Italian restaurant, serving 5* food. We received a warm welcome from all of the staff and they made our stay special and very memorable.

6

Ian

Oct 16, 2025

·

Stayed 1 night

This was a 1-night stay for work. Car park was free, nice friendly staff at reception. I was in room 36 which was okay in size for 1 night. TV and WiFi were good. Ensuite was okay but no heating in ensuite. Bed was comfortable, but too short for me and I am not over 6 feet tall. Radiator in room did not work but there was an electric heater in room. I also ate in restaurant attached to hotel, food was lovely, service was not fast.

6

Alex

Dec 13, 2025

·

Stayed 1 night

Several issues. Carpet not fitted so a hazard at night. TV not tuned ether. Car park several pot holes.

10

Ben

Oct 25, 2023

·

Stayed 1 night

Great hotel, staff friendly, excellent pints of Stella. Beds very comfy. Plenty of free parking. Good price. Would stay again.

6

Nigel

Sep 14, 2023

·

Stayed 1 night

Very warm and friendly staff at reception, and very helpful. The general public areas of the hotel were quite tired and in need of updating. The corridors were like a warren to find my room, and in need of serious re-furnishing as the carpets looked like they were laid when the hotel was originally built. My room was very clean and comfortable, but again, could do with some updating. Breakfast was fine and again the staff were very helpful. Outside and grounds were a bit like a building site but having said that, for the price, I would stay there again.

6

John

Apr 15, 2023

·

Stayed 1 night

No good for disabled people, it’s really hard work. If you’re disabled it’s up and downstairs and there’s a lot of stairs would’ve stayed there again no because of the stairs

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Cleanliness

Many guests find bedrooms and bathrooms clean, but upkeep is inconsistent. Reports include worn carpets and fittings and, in a few cases, unpleasant odours or poor hygiene.

Related guest reviews

2

James

Aug 2, 2023

·

Stayed 1 night

I booked a standard double room. The first one I was booked into smelled of mould. So did the second. I had to upgrade to a ‘superior’ double room, but the only difference appeared to be that it didn’t stink. £10 extra to have a room that wasn’t mouldy. The bath came complete with a male ‘excretion’ stuck to the side of the bath which only became obvious when it started to float on running the bath. The toilet roll holder exploded when touched as the spindle was only held in place by loose anchors. The toilet had a streak of something brown and streaky (on the outside of the bowl - see photos). Window was filthy. Overall a tired and dirty room. Nothing short of a disgrace for this one-time well reputed hotel and restaurant. Nobody was available on reception to complain to, so I left with only this review available as a means of feeding back.

10

Kwok Lun

Nov 24, 2025

·

Stayed 2 nights

It is a nice hotel, with location suitable in a quiet and yet close to the Motorway. Room is clean and the staff is very friendly and helpful.

10

Ben

Jun 8, 2023

·

Stayed 1 night

Easy check in process with welcoming receptionist. Plenty of parking when we stayed but imagine it would get full if there was an event on. Room was clean and had the usual facilities all in good working order. Bed was comfortable and shower was decent. We didn't have breakfast so can't comment on that. Thanks again.

10

Jo

Nov 30, 2025

·

Stayed 1 night

Staff, cleanliness, character of building, free WiFi

10

richard

Apr 19, 2024

·

Stayed 1 night

I stayed at the Casa hotel for one night due to moving house the following day. The gentleman who checked me in was very polite and welcoming. I was allocated room 23 as I made my way to my room I did get a little lost due to stairways and corridors but this was not a problem. I arrived at my room and was pleasantly surprised, the room was bright and extremely clean I couldn’t fault it at all. The bathroom was spotless and the amenities were perfect offering tea and coffee, television and items such as iron hair dryer and shower products. All in all a great stay and a great night sleep (bed was super comfy)

6

Alex

Dec 13, 2025

·

Stayed 1 night

Several issues. Carpet not fitted so a hazard at night. TV not tuned ether. Car park several pot holes.

8

raymond

Dec 1, 2023

·

Stayed 1 night

The room was comfortable , however the layout of rooms with signage for no 22 was confusing , took a while to find it. Breakfast room was cold . Sink had chip in it, and shower drain was blocked

6

Nigel

Sep 14, 2023

·

Stayed 1 night

Very warm and friendly staff at reception, and very helpful. The general public areas of the hotel were quite tired and in need of updating. The corridors were like a warren to find my room, and in need of serious re-furnishing as the carpets looked like they were laid when the hotel was originally built. My room was very clean and comfortable, but again, could do with some updating. Breakfast was fine and again the staff were very helpful. Outside and grounds were a bit like a building site but having said that, for the price, I would stay there again.

8

Kyle

Jul 28, 2024

·

Stayed 1 night

Rooms clean and tidy but what whole property could do with a refurbish

10

Oliver

Nov 1, 2024

·

Stayed 1 night

Very comfortable room, very clean, great breakfast!

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary from spacious and comfortable to quite basic. Recurring issues include hard-to-control temperatures (very hot or cold), occasional event or mechanical noise, and WiFi that is generally strong but can be weak in some rooms.

Related guest reviews

6

Ranjana

Jul 24, 2024

·

Stayed 3 nights

It had a traditional feeling about it. No lift to our part of the hotel (2nd floor) which was very inconvenient. Bathroom shower was very weak as was the toilet flush. Basin waste plug got stuck and we had to call the proprietor to release it. No AC but fan was provided which was a great relief. No safe in the room - you can leave stuff in the office safe.

10

Toni

Dec 23, 2024

·

Stayed 1 night

This is the second time I’ve stayed here and it never disappoints. I attended an event this time and everything was perfect. From the atmosphere to the food all amazing. Staff were lovely, shout out the Rebekah who organised the event, she was amazing. The hotel room is spacious and has everything you need. The bed is so comfortable and makes it hard to leave. Will definitely stay again.

10

Stephen

Nov 30, 2024

·

Stayed 2 nights

I now use this hotel every week for work and cannot fault it, the staff are great and on the occasion things haven’t been right sorted within minutes. The bedroom are a good size. I find it very quiet and the Wi-Fi has great strength unlike other hotels I have stayed in.

6

Gary

Mar 7, 2025

·

Stayed 1 night

Heating was turned off. I was freezing cold all night!! It did not come on until 6.00am

8

Catherine

Nov 25, 2024

·

Stayed 2 nights

It’s a unique hotel, my room was spacious The bed was comfortable. We didn’t use the facilities as we were visiting family and had all our meals there. The staff were friendly and helpful.

10

richard

Apr 19, 2024

·

Stayed 1 night

I stayed at the Casa hotel for one night due to moving house the following day. The gentleman who checked me in was very polite and welcoming. I was allocated room 23 as I made my way to my room I did get a little lost due to stairways and corridors but this was not a problem. I arrived at my room and was pleasantly surprised, the room was bright and extremely clean I couldn’t fault it at all. The bathroom was spotless and the amenities were perfect offering tea and coffee, television and items such as iron hair dryer and shower products. All in all a great stay and a great night sleep (bed was super comfy)

4

Donal

May 23, 2023

·

So we had room 49, which is rather in need of a complete overhaul as it is looking a little dated, with some water damage to the ceiling in the bathroom. With no aircon, it did get a bit hot. The bed, thankfully, was very comfortable. I did see a newer room that our friend was staying in and this was better. The biggest problem was that for two nights in a row there was a wedding at the hotel and the room literally vibrated with the noise. As we had come in from abroad, and were really exhausted, this was unpleasant for our sleep. It would have been good if the hotel had at least told us that this was going to happen. We did alert the property but they must tell their guests in advance

8

David

Dec 10, 2023

·

Stayed 1 night

All good but wifi reception poor in the room o was assigned.

10

TONI

Mar 30, 2024

·

Stayed 1 night

Check in was smooth, room was lovely. Bed was comfy. Nice little hotel.

8

Carl

May 9, 2023

·

Stayed 1 night

The room was extremely hot during the night with no way to control the temperature and the Sky light was difficult to open. Room decent enough for a short stay. Staff polite and helpful.

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Service

Service is frequently praised as friendly and helpful, with staff resolving issues for regular guests. A few reviewers reported slow restaurant service or unhelpful responses to complaints.

Related guest reviews

10

Kwok Lun

Nov 24, 2025

·

Stayed 2 nights

It is a nice hotel, with location suitable in a quiet and yet close to the Motorway. Room is clean and the staff is very friendly and helpful.

2

Nicola

May 5, 2023

·

Stayed 2 nights

Absolutely shocking! I gave this place a second chance to redeem itself from the week before however this was abysmal in the state of the room and the service given. We stayed for two nights, on the first morning on taking a shower, the shower tray completely flooded and then flooded the entire bathroom to the extent that this went out to the carpetting in the bedroom. My partners clothes for work that day were ruined. We told reception about this and was met with "we will tell housekeeping". Based on that the week previous there had been a similar however less dramatic event in the bathroom (shower tray flooded only, not the bathroom too) there was clearly an overall issue with the drainage within the hotel as this was less than a week apart, different rooms etc. However, we did explain this and got less than impressed faces and bare minimum responses with "if it's not fixed then we will move your room" On returning back to the hotel that evening we asked reception straight away if it had been solved. Different receptionist and looked like we'd disturbed her watching tv to be honest. "yeah it's sorted". when we queried if it actually had and then raised the issue of if there was any compensation for the inconvenience and ruined clothes she just repeated herself saying it was fixed. The FoH Manager then started arguing with us saying it was fixed so what did we want. Acknowledgement of the hassle, an apology, a discount, just something to make us feel valued not a row

10

Adam

Aug 2, 2024

·

Stayed 1 night

Lovely room, lovely hotel. Arrived late on business so sat at the bar for a couple of hours. Soma was incredibly hospitable. Would 100% stay again

10

Stephen

Nov 30, 2024

·

Stayed 2 nights

I now use this hotel every week for work and cannot fault it, the staff are great and on the occasion things haven’t been right sorted within minutes. The bedroom are a good size. I find it very quiet and the Wi-Fi has great strength unlike other hotels I have stayed in.

10

Abdul

Jul 28, 2025

·

Stayed 3 nights

Situated in a nice setting. Friendly helpful staff. I think facilities were adequate. We enjoyed our stay and likely to book again.

10

Kellie

Nov 5, 2024

·

Stayed 1 night

Had a fantastic overnight stay at this hotel in Yateley. Adjacent to the hotel is a superb Italian restaurant, serving 5* food. We received a warm welcome from all of the staff and they made our stay special and very memorable.

10

C

Dec 1, 2025

·

Stayed 5 nights

Made very welcome by staff.

4

Nicola

May 5, 2023

·

Stayed 2 nights

Very dated decor, rooms are so far away from reception. On arrival being given our key we then discovered we were at the furthest and lowest part of the hotel (down in the basement practically) to then find our key didnt work which meant traipsing back up to reception with our luggage. Receptionists were helpful however two members on the desk at any one time, no smiles or the usual cheerful welcome you would expect with a customer facing role, instead two ladies chatting slouched back on chairs having general chit chat. Our room was clean however, the TV didn't work (probably due to being down in the depths of the basement), there was a massive crack in the window which let in a draught, the heating didn't work - this was partially resolved by having a very dated portable heater in situ however the date on the PAT test was from 2021 so not sure how much I wanted to use this! On using the shower, the shower doors were loose and let water out, also there must have been a drainage issue as my feet had a lovely bath with the water filling up in the shower tray! Room 25..... I'd try the hotel again but not this room.

8

Maria Cecilia

Jun 20, 2024

·

Stayed 1 night

Bobby the receptionist is super nice

6

SEAN

Sep 14, 2023

·

Stayed 1 night

Hotel was ok, nothing special inside. Nice location outside. Disappointed to be charged 20% VAT on top of the menu prices ( should be included) and also a service charge was automatically added to my lunch and dinner bill. Surely this is at the discretion of the person paying for the meal. I questioned both charges but was told that it’s written on the very bottom of the menu. I would challenge anyone to try and read these terms and conditions on the menu. Writing was tiny. Even the waiter could not read it when challenged. Not good. Asked for the manager to make contact to explain but never got a call in 12 hours. 😡

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Location

Quiet, leafy setting that is convenient for the motorway and local business visits. Some find it a little out of the way.

Related guest reviews

10

Kwok Lun

Nov 24, 2025

·

Stayed 2 nights

It is a nice hotel, with location suitable in a quiet and yet close to the Motorway. Room is clean and the staff is very friendly and helpful.

6

Sam

Jan 14, 2025

·

Stayed 1 night

A nice hotel situated a little out of the way and ideal for a quick trip away. Room was fine. Breakfast was particuarly nice

10

Aden

Oct 25, 2025

·

Stayed 1 night

Lovely hotel and well placed for.my business trip.

10

Aden

Sep 7, 2024

·

Stayed 1 night

Stayed at the Casa a few times now due to customer visits in the vicinity. Has never failed to be a great place to stay and excellent value for money. The location is relaxing but at the same time accessible to road network.

10

Abdul

Jul 28, 2025

·

Stayed 3 nights

Situated in a nice setting. Friendly helpful staff. I think facilities were adequate. We enjoyed our stay and likely to book again.

10

Ali

Feb 28, 2023

·

Stayed 2 nights

We had a lovely stay at The Casa Hotel. The staff was very friendly and welcoming. It's a lovely hotel and was an ideal location for an event we had in Camberley. Highly recommended and will definitely stay there again when we are in the area. Next time, when we have more time, we will take walking boots and enjoy the local nature reserve which is on the doorstep.

10

David

May 30, 2025

·

Stayed 1 night

Quiet location , friendly staff, excellent food , lovely room

10

Gary

Dec 4, 2024

·

Stayed 1 night

Great facilities for the price, very quiet location.

8

kate

May 27, 2025

·

Stayed 1 night

Good, but tired property, dated and in need of TLC... Staff friendly and quirky. Lovely food, with good choice. Good location and very good value. Remember you get what you pay for, this was very reasonable so you should see past the cracks and allow the staff to engage in the good service they offer and ignore thise cracks that the staff do very well to paper over...

10

Kwok Lun

Nov 24, 2025

·

Stayed 3 nights

nice location and friendly staff!!

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AI-generated summary based on recent guest reviews

Dining

Food is widely praised, with several guests highlighting excellent meals and a popular Italian restaurant; breakfast is often good. There are occasional complaints about basic options, slow service, or added charges.

Related guest reviews

4

Ruth

Jun 21, 2024

·

Stayed 2 nights

The property has been neglected, breakfast was awful. Room was ok but needed updated. Overall, would be a lovely hotel if it was cleaned up.

8

Martin

Sep 10, 2023

·

Stayed 2 nights

Thank you to the staff who were helpful and happily chatted with us. Bedroom clean, good shower. Nice cooked breakfast, plenty of tea, coffee, juice. Small bar but nice, restaurant we thought a little pricey. We had a two night break which was nice. We will see you again. Thanks

10

Adrian

May 9, 2025

·

Stayed 2 nights

Stopped here before very good lovely food

8

Antonio

Aug 28, 2023

·

Stayed 2 nights

It’s ok to stay one night or two no more then that . I would like to have had a hot bath but unfortunate the water was warmish not hot enough . The sink the water was very hot and the pressure on the bath was very low . The breakfast was ok but nothing special.

8

Niamh

Sep 18, 2023

·

Stayed 3 nights

Hotel is a little dated and could do with some modernisation but the staff are lovely and the food was superb.

10

David

May 30, 2025

·

Stayed 1 night

Quiet location , friendly staff, excellent food , lovely room

8

Adrian

Jul 29, 2025

·

Stayed 1 night

Food first class Room 22 motor going all night next to room

6

SEAN

Sep 14, 2023

·

Stayed 1 night

Hotel was ok, nothing special inside. Nice location outside. Disappointed to be charged 20% VAT on top of the menu prices ( should be included) and also a service charge was automatically added to my lunch and dinner bill. Surely this is at the discretion of the person paying for the meal. I questioned both charges but was told that it’s written on the very bottom of the menu. I would challenge anyone to try and read these terms and conditions on the menu. Writing was tiny. Even the waiter could not read it when challenged. Not good. Asked for the manager to make contact to explain but never got a call in 12 hours. 😡

6

Laura

Apr 8, 2025

·

Stayed 1 night

A beautiful 17th century building. Hotel and restaurant spaces feel very quaint. I would definitely recommend the restaurant - the food and vibe felt genuine oldy worldly Italian and the service was really friendly. Delicious too. The staff were so nice and friendly. The only let down was the actual room. We were in what felt like the back of the hotel in a basement area and the room was very bland and not so charming... There was no art on the walls, no armchair, the lamp and telephone weren't working and they only gave us one towel. The bed and pillows weren't super comfy. The room was very basic but it does the job if you're just travelling for work. We were there for a romantic stay so it didn't really fit our brief to be honest, although the hotel itself and restaurants we really loved.

10

Oliver

Nov 1, 2024

·

Stayed 1 night

Very comfortable room, very clean, great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$59
February	$78
March	$75
April	$90
May	$96
June	$99
July	$121
August	$80
September	$85
October	$77
November	$71
December	$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $91	7 $74	8 $124	9 $84	10 $78	11 $97	12 $102
13 $89	14 $74	15 $85	16 $89	17 $80	18 $104	19 $99
20 $76	21 $80	22 $90	23 $90	24 $75	25 $99	26 $99
27 $90	28 $70	29 $75	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $75	2 $99	3 $124
4 $84	5 $75	6 $85	7 $79	8 $80	9 $104	10 $104
11 $99	12 $81	13 $87	14 $85	15 $77	16 $99	17 $98
18 $84	19 $75	20 $99	21 $99	22 $74	23 $99	24 $99
25 $89	26 $114	27 $90	28 $109	29 $91	30 $101	31 $101

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Monthly average prices

About this property

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What guests think

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