Holiday Inn Express and Suites Calgary University by IHG

On the whole property was good. One of the elevators was problematic and wouldn’t go to our floor which meant we would have to send it up for the other elevator to come down.

Room was clean and comfortable. Breakfast is good here. The only downside is parking can be a challenge when the hotel is full at capacity. The staff is really friendly and helpful.

Very clean room, loved the secure underground parking.

Quiet clean room, nice pool and gym. Be nice to have free weights

The shower head was terrible and the hot tub jets didn’t work

Good breakfast, nice room, friendly staff. The pool was down the first night, but it was fixed in time for a morning swim for my kiddos! Good hotel, very impressed with breakfast!

Great breakfast! Great parking!

Great price! Pool was abit small and the gym lacked amenities but everything else was top shelf!

Best part of the hotel was the water slide on the pool. Kids loved it!

Decent hotel. Right next to train stop which is convenient. Our room freshened everyday which was nice (we stayed a week). My only problem is the pool being too small to swim in and breakfast finishing too early at 9.30. Other than that, we had a lovely stay.

Clean

Overall a nice hotel. My only issue was it wasn’t as clean as I’d expect. My sheets were stained which was really gross. There was also lots of dust in various areas of the room. I expect a bit more in terms of cleanliness when I’m staying in a hotel.

Great breakfast, room and location. Bathroom was not cleaned properly, saw some hairs on the floor and tub.

Lovely spacious, clean room with super comfy beds & pillows. A warm cozy port in a storm!!!

Clean room, great staff.

Did not like my stay here. Found bed bugs.

Clean room and facilities, pleasant staff and great breakfast included.

Was very clean.

Another great great stay!! This is one of the cleanest hotels we've stayed in. The staff are incredibly patient with negative visitors. AND Absolutely wonderful and kind to all. Great Job to the wonderful housekeeping, front desk and all those behind the scenes helping the pool stay crystal clear and the food plentiful. THANK YOU ! We felt safe and comfortable.

The property was clean & well maintained

Lovely hotel, spacious room, comfy bed, clean and quiet.

The property was noisy. The housekeeping wasn't very good, we had 4 people in our room and they regularly didn't supply enough towels. One of the lifts was out of service.

The room temperature was high, and I couldn't cool down even though I dialed in at 65F. They seemed to keep the temperature for 70 or up, but the blanket was so warm. That said, I felt very hot if I have the blanket on or feeling cold when slept without it. Adjusting the temperature on the thermostat seems not helping. It only allow to bring temperature higher but not lower. I was feeling not right after the first night. Then I got soar throat and headache after the first night and the third night was getting worse. By the way, something weird happened. At midnight the TV was turned on without screen but playing sound only. I have to turn it off manually in the midnight. It happened again on the second night and ruined my sleeping. On the third and fourth night, I have to unplug the power cord to avoid it happened again. 😆

Staff offered no solutions, shower would squeal if you used hot water, fire alarms went off in the morning.

Great size room best pillows best bed really enjoyed our stay

Check-in staff very nice. Found out I don't get loyalty points if booked thru a 3rd party. Vending machine took coins only. The part that would make me not want to stay there again is the noise. We could hear people in the hallway and a child running in the room above us, also the overhead music while waiting for the elevator annoying, we prefer quiet.

The rooms are comfortable and spacious. The staff are friendly and incredibly helpful.

The air conditioning unit was very noisy throughout the night. Can’t sleep.

I didn’t like that the blinds don’t close all the way.

It was nice and clean, beds comfy but shower pressure low.

The staff were very accommodating and certainly went above and beyond...

no one at desk when arrived & had to wait a long time for anyone to show up. But when showed up was very pleasant.

Liked that underground parking was available. Did not have to go outside into a cold snow covered car. All staff were friendly, courteous and helpful, some went out of their way to open doors and have offered to carry packages. Cleaning staff were very friendly, and appreciated the fact that they were very helpful in supply issues. I would rate a 5 star on this visit.

The rooms are comfortable and spacious. The staff are friendly and incredibly helpful.

Exceded expectations. As a very avid travel with both work and family I visit a lot of hotels. I also have been to calgary 30+ times for work. This hotel staff was so friendly and helpful, they would see me passing for the pool and run to give me a towel before I asked. The breakfast was always fresh and being topped up. Excellent quality. The POOL, if you have kids, its perfect. Lastly LOCATION. EXCELLENT, excellent, excellent. Banff trail stop is in the same parking lot as the hotel. I never need a taxi to the city, easy for families if someone wants to go back to the room. There's "Big T BBQ" is in the same parkinglot. Next to that is DQ for dessert. Liquor store also right next to that. Boxes were all checked. Perfect for a family or business stay. I will book every time I return.

This is a nice property but we requested a crib for the room and confirmed it while we were checking in and they confirmed they would bring one up and about an hour later they said they didn’t have one for us and offered no compensation.

Express check in and staff is friendly and professional. The downside is left over foods not cleaned out from previous guests and appearantly the cleaning staff missed it. Also, the room is not sound proof. The kids were running on the hall way and randomly knocked on the door until 10pm. Finally thought you could have a good sleep and loud machine noise feom the street and last almost an hour. Other than that, hotel is in good condition.

The management at this hotel is terrible. My family had a horrible stay at this hotel where we realized on our 5th night there that all along, our hotel door had only been making a clicking sound as it it auto-locks when we leave the room meanwhile it never locks! The hotel management was unable to resolve this matter on time and the technician sent to fix the lock ended up locking us outside the room making me, my wife and my kids stay outside for over 40 minutes in our wet swimsuits which eventually dried out on our bodies and my children developed a cold. This also made me miss an important business meeting as my laptop was locked up in the room and I couldn’t access the needed docs. On getting back to the room, we found several houseflies (pictures attached) in the room. When we brought this issue up with the general manager of the hotel, she played it down and said houseflies ain’t a big deal and could be found anywhere, even after I had clearly outlined the potential health hazards of houseflies and the diseases they could transmit. She belittled the horrid experience we had at this hotel. I hope no ther family has to go through what we went through in the hands of this hotel and this lady and I hope the relevant authorities properly look into the insecurity issues and health hazards at this hotel.

The manager of this hotel is unethical. I was unable to use the room because of a cancelled flight. He refused to refund the cost of the room or issue a credit. Avoid this place at all costs.

The front desk was very welcoming and attentive. I rated it for limited parking as we have GMC 3500 dually and were not confident we could park underground due to height and tight corners. I suggest that the property encourage anyone who registers with a car to park underground so that larger vehicles have a spot to park.

Very nice location and nice staff

Great access to university, transit

Clean room, comfortable bed, great shower, good breakfast, friendly and knowledgeable front desk staff who helped plan my evening downtown. Also right beside tram station, so you can leave the car behind.

amazing location

Location is great. Steakhouse just down the road. Train station right across the road. Underground parking available.

Great location for going to a football game and restaurants close by very quiet

I feel as though I went to Calgary to explore and the area and location of this place was perfect. I made it to the mall. I made it to Calloway. I explored the C train. All in all good place, good location. But the drunks, strolling down the back alley and the sketchy C train users, approaching people for cigarettes is something that can’t be ignored.

Really close to the train station!

Hotel itself was clean. Staff were very friendly. Jacuzzi was clean. Parking is quite limited and we had to park in the alley one evening. Transportation via the C-Train is very close. Would not recommend if you are planning on walking only (no car or C-Train) based on experiences with a member of the transient population outside of the hotel.

Great location. Nice staff. Clean room. Good quality bathroom soaps.

The staff were very friendly and helpful. The rooms were large. Great location with C Train station across the street. Good breakfast. The negatives are: no safe in the room, we asked for a room with a bathtub and we were denied. The toilet paper is very hard and abrasive. No bars of soap, just liquid.

We always use Holiday Inn Express as a home base whenever we travel around to other countries. Great breakfast and other amenities.

Best holiday inn breakfast I’ve had

Great location! Very clean and good breakfast selection!

Great location for the CRT, some good food options, quiet, clean and nice staff. Be early for breakfast, they stop topping food up 45 minutes before closing so everything is out by 8:45.

Clean room and facilities, pleasant staff and great breakfast included.

Breakfast was good just need a little more variety

Clean room good breakfast

Food reheated not tasty.

The room was clean, the bed was comfortable, and for the most part the hotel was quiet: all very important to me. The breakfast was a disappointment because other than an apple and gluey oatmeal, there were no healthy options. Nothing vegan and gluten free. Sugar, bread and meat eaters would have been happy with the breakfast options.