Etna Royal View

Stay was ok. Hotel showed as pet friendly, nothing stated otherwise on the room we booked. I think there may have been something in the small print of the general hotel details we missed. On arrival we were told we were not allowed the 2 bed apartment we booked as we had the dog. No real explanation as to why, we were so tired from travel we just accepted as it was too late to find somewhere else. We were downgraded to a family room with no view or facility’s which was a little disappointing. Staff were amazing, owner was nice. Breakfast was great. Car charger on site was handy, but a little expensive and slow around 1euro per kw and only chargers at 1.7kw. Our room was a little noisy as it was next to the car park and we could hear people above moving furniture around. Location was good, we were told the views were amazing 😒, but didn’t see that ourself as we didn’t have a room with a view. It did have a nice court yard. It seemed safe and clean, bathroom was big. Room was big, wifi was terrible.

This property exceeded every expectation and was by far the best property we stayed at during our ten day road trip in Sicily. We enjoyed it so much that we ended up staying two days rather than one. Frederica greeted us as we arrived and continued to provide friendly and hospitable service to us during our stay. She made us feel at home. The property is gorgeous: clean, comfortable, and relaxing. As first time travelers to Sicily, we felt safe and relaxed here. We will definitely come again.

Spend 2 days here, no problems and staff always polite and helpful exactly what you need!

Noisy night firework in neighbourhood

While a bit off the beaten path, this met all our needs. The staff went so far beyond excellent service. We had a problem that needed police intervention. They sent a staff member to drive us to the police station, acted as interpreter, and then drove us to the train station.