Is parking available at the property?

Self parking is available on-site for a fee of EUR 26 per day. Parking is limited, and reservations are not mentioned as required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM for a fee of approximately EUR 22 for adults and EUR 11 for children.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 10 per pet, per day. Service animals are exempt from this fee.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 2:00 AM, and check-out is by 11:00 AM. Early check-in and late check-out may be available for an additional fee, and guests should contact the property in advance to request these options.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Annecy, within a 10-minute walk of Notre-Dame-de-Liesse Church and Lake Annecy. It is approximately 0.2 miles from Thiou and 0.4 miles from Centre Commercial Courier.

What are the policies for guests staying with children?

Children are allowed to stay at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Guests must contact the property in advance to reserve cribs or extra beds. Additional charges may apply, but specific details about costs and maximum numbers are not provided.

Best Western Plus Hotel Carlton Annecy in France

Average nightly price at Best Western Plus Hotel Carlton Annecy by month, last 12 months (USD)
Month	Average price
January	$109
February	$124
March	$124
April	$168
May	$186
June	$284
July	$201
August	$221
September	$199
October	$137
November	$111
December	$139

What guests think

Best Western Plus Hotel Carlton Annecy earns praise for its central, walkable location near the station and old town, consistently friendly and helpful staff, clean and updated rooms, and a well-regarded breakfast.

Many note compact rooms and some bathrooms with open showers that splash water; a few mention very firm pillows or beds, noisy or seasonally limited air conditioning, and occasional maintenance quirks. Cleanliness is generally strong, though isolated comments mention dust or a stained bathrobe. Parking is available and secure but very tight for larger vehicles and can be expensive. Expect a modern, central base with warm service, best for travelers comfortable with smaller rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available and secure, with options on site or nearby. Several reviews note very tight spaces and challenges for larger vehicles, plus higher costs.

Related guest reviews

10

Adrian

Aug 23, 2024

·

Stayed 1 night

Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight

10

Diane

Sep 12, 2024

·

Stayed 1 night

We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.

6

Bertrand

Dec 24, 2025

·

Stayed 1 night

Même si nous avons été surclassé, la télé ne fonctionnait pas, peignoir tâché, aucune solution n’est proposé pour les personnes ayant un véhicule encombrant et ne pouvant se stationner en parking souterrain dont le prix est exorbitant (25€ la nuitée). La literie est extrêmement ferme donc peu agréable. Les points forts l’espace dans la chambre, la propreté et un petit déjeuner copieux. Mais ce n’est pas pour autant que je retournerai dans ce genre d’établissement.

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10

Denise

Jul 2, 2025

·

Stayed 1 night

Hotel bem localizado, bom café da manhã. Com dois pontos negativos. O box do banheiro é aberto e molha todo o piso e o estacionamento é muito apertado.

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10

Marie-Josée

Aug 1, 2025

·

Stayed 2 nights

Personnel très accueillant. Très propre. À proximité de tout dans la ville. Stationnement disponible. Je n’hésite pas à recommander.

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10

Andrew

Nov 4, 2024

·

Stayed 1 night

Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.

10

Karin

Oct 9, 2023

·

Stayed 1 night

Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.

10

Tatiana

Oct 25, 2024

·

Stayed 1 night

Zentral , modern umgebaut. Albstadt zu Fuß in 5 Minuten erreichbar. Eigene Garage hinter drei Türen. Zimmer klein aber fine. Kaffeemaschine, Regendusche, Bademäntel, Schuhe, grosses Fernseher und bequeme Betten.

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6

Robert

Oct 14, 2024

·

Stayed 1 night

The hotel was nice but driving to it was a horrible experience. The room was kind of small. There was an oversize TV mounted on a wall so that it overhung the wall. My wife hit her head on it quite hard when she bent down to pick up something on the floor. Poor choice of set and location

10

mrs helen l

Jul 14, 2024

·

Stayed 2 nights

Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. A few guests noted minor issues like dust or a stained robe, and one mentioned housekeeping arriving too early.

Related guest reviews

10

Lilia nallely

Oct 19, 2024

·

Stayed 2 nights

Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast

8

Denier

Apr 9, 2025

·

Stayed 3 nights

Le personnel de ménage manque de discrétion et vient trop tôt dans la chambre vous réveiller....

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6

Bertrand

Dec 24, 2025

·

Stayed 1 night

Même si nous avons été surclassé, la télé ne fonctionnait pas, peignoir tâché, aucune solution n’est proposé pour les personnes ayant un véhicule encombrant et ne pouvant se stationner en parking souterrain dont le prix est exorbitant (25€ la nuitée). La literie est extrêmement ferme donc peu agréable. Les points forts l’espace dans la chambre, la propreté et un petit déjeuner copieux. Mais ce n’est pas pour autant que je retournerai dans ce genre d’établissement.

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10

frank

Sep 27, 2023

·

Stayed 1 night

Great service, convenient location, immaculate and updated. Great stay!

10

norio

Mar 24, 2025

·

Stayed 1 night

Excellent service and very clean

10

Thomas

Aug 19, 2023

·

Stayed 2 nights

Super clean and near the old town. From this location you can go anywhere

10

Caroline

Jul 12, 2024

·

Stayed 2 nights

Trevligt hotell nära station och centrum. Trevlig personal. Rent och tyst.

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10

Cedric

Dec 2, 2025

·

Stayed 1 night

Très propre et personnel très accueillant.

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10

STEPHANE

Mar 14, 2022

·

Stayed 1 night

La chambre était assez petite (702). De plus, il y avait pas mal de poussière sur la tête de lit et sur les deux tables de chevet. Enfin, c'est dommage que pour le petit-déjeuner nous ayons de minuscules serviettes en papier. Il existe de belles serviettes de grande taille en papier et l'hôtel devrait s'en équiper. Ce serait un plus pour le petit-déjeuner.

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8

Maria

Jul 26, 2023

·

Stayed 4 nights

Bekvämt hotell nära järnvägsstationen (vi åkte tåg) och gamla stan. Mycket bra frukost. Fint rum med balkong. Bra städat. Hjälpte oss superbra med information o bokningar av restauranger o taxi. Hade gärna sett mer hållbarhetsarbete vad gäller frukost, byte av handdukar eftersom man hade skyltar om sitt miljöarbete.

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Rooms

Rooms are modern and comfortable but often small, with some tiny bathrooms and open showers that can splash water; soundproofing is frequently praised. Feedback on A/C and temperature control is mixed, and a few note firm pillows or minor maintenance quirks.

Related guest reviews

8

Jody

Jun 1, 2024

·

Stayed 3 nights

Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.

6

Linda

May 24, 2024

·

Stayed 1 night

The room is very small considering it is 4 star hotel

10

Denise

Jul 2, 2025

·

Stayed 1 night

Hotel bem localizado, bom café da manhã. Com dois pontos negativos. O box do banheiro é aberto e molha todo o piso e o estacionamento é muito apertado.

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6

D T

Jul 5, 2025

·

Stayed 1 night

Hotel is ok for a short stay. Very small rooms but that was known. Good aircon and location. Shower has no door and water goes all over the bathroom (which is tiny). Also no conditioner or proper hair shampoo just a shampoo/shower gel combo.

10

Clara

Nov 8, 2024

·

Stayed 1 night

Séjour d’une nuit parfait ! Nous avions une vue magnifique sur les toits et les monuments d’Annecy, avec un petit balcon en enfilade. La chambre était extrêmement confortable, bien qu’un peu petite, avec un grand lit, un jolie salle de bain et un petit bureau. Insonorisation parfaite, nous avons dormis comme des bébés ! Nous reviendrons ici à coup sûr lors de notre prochain passage à Annecy et ne pouvons que recommander cet hôtel. Nous avons par ailleurs été très bien accueilli et avons reçu une liste de restaurants qui ne sont pas des attrapes touristiques, ce qui a été fort apprécié ! Au plaisir d’un nouveau séjour !

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8

Peer

Aug 26, 2025

·

Stayed 1 night

Flott rent hotell mitt i hjerte av Annecy. Hotellet hadde god AC og man sover godt på små hotellrom. Gangavstand til alt.

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8

Oded

Apr 15, 2025

·

Stayed 1 night

Air conditioner is not working in April

8

sujeni

Jul 8, 2024

·

Stayed 2 nights

Location is perfect, within steps from Old Town. Room interior is brand new but a bit small, especially the bathroom.

10

mrs helen l

Jul 14, 2024

·

Stayed 2 nights

Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.

8

Joseph

Jun 8, 2025

·

Stayed 1 night

Hot water temperature was barely sufficient.

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Service

Staff are widely praised as friendly, professional and helpful, with several guests highlighting standout service at reception and useful local advice. A few reviews cite impersonal reception or small service lapses.

Related guest reviews

10

Alexander

Aug 21, 2025

·

Stayed 1 night

Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.

2

Irina

May 30, 2024

·

Stayed 1 night

Terrible cold impersonal service - unhappy faces when you ask for information, like you bothering them. Huge disappointment- I was looking for “Best Western space and comfort “ . Room looks like super small and not comfortable. I expected brand quality, but hotel hardly qualifies for its stars. On top of that they shut the whole electricity supply exactly at 11 am when you check out. Wow!

10

David

Jun 27, 2023

·

Stayed 3 nights

Great location and staff is very friendly and helpful. Great location - close to the bus/train station, grocery store and lots of shopping.

10

Rola

Aug 11, 2024

·

Stayed 1 night

Staff are exceptional and welcoming

10

Raymond

Aug 19, 2025

·

Stayed 2 nights

Amazing experience from the start at the concierge desk with Jose. Great personality, professionalism, friendliness! Ask him for a map of suggested areas of interest and unsafe areas of the city, and ask him for "staff's pick" of restaurants. It is extremely helpful. All staff members were friendly and helpful, but Jose went above and beyond expectations! Hotel is conveniently close to train and bus station, and popular tourist attractions.

10

THOMAS

Sep 20, 2025

·

Stayed 1 night

Great staff. Very helpful.

8

Flemming

Dec 16, 2024

·

Stayed 2 nights

Everything fine, with one small exception. The coffee for the Nespresso machine in the room wasn't refilled from one day to the next.

10

elsa matilde

Jun 13, 2023

·

Stayed 1 night

Great hotel with an excelent Customer Service. From Dimitri by e.mail and front desk Gwen and Karen they go the extra mile to make you feel welcomed. Nicely decoreted rooms, comfy beds and ammenities. By the way,highly appreciate the upgrade and the balcony overlooking the square! Breakfast is deliciuos, up to a 5 star hotel with fresh bread and pastry, quality and regional products including champagne. Will be back for sure! Merci beaucoup.

8

Renaud

Jul 14, 2024

·

Stayed 1 night

Bon hôtel chambre exécutive de bon standing mais literie très moyenne. La réception n’est pas très accueillante. Le petit-déjeuner est très bien. Hôtel bien situé mais trop cher au regard de la proposition.

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10

James

May 17, 2025

·

Stayed 1 night

wonderful service at reception.] Juan is a TREASSURE...SUPERB GENTLEMAN!!!

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Location

Repeatedly praised for being steps from the train/bus stations and the old town, with restaurants, shopping and the lake within easy walking distance. Many find it quiet despite the central setting.

Related guest reviews

10

Shauna

May 4, 2022

·

Stayed 2 nights

very friendly staff. Great location

10

Alexander

Aug 21, 2025

·

Stayed 1 night

Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.

10

Diane

Sep 12, 2024

·

Stayed 1 night

We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.

10

Guillaume

Mar 23, 2025

·

Stayed 1 night

Trés bien placé au coeur de la ville. Accès direct à pied à la partie piétonne et touristique. Lac à proximité. Excellent.

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8

Joshua

Jul 8, 2023

·

Stayed 2 nights

Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.

10

Tracey

Jul 27, 2025

·

Stayed 2 nights

The hotel was in a perfect location as it was very close to the train station

10

Christopher

Sep 22, 2025

·

Stayed 3 nights

Wonderful place to stay when visiting Annecy. Well positioned and quiet.

8

Peer

Aug 26, 2025

·

Stayed 1 night

Flott rent hotell mitt i hjerte av Annecy. Hotellet hadde god AC og man sover godt på små hotellrom. Gangavstand til alt.

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10

Marco

May 24, 2025

·

Stayed 2 nights

Eine schöne Unterkunft Direkt in der Altstadt

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10

Theresa

Aug 9, 2024

·

Stayed 2 nights

Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!

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Dining

Breakfast draws strong praise for quality and variety, with several guests calling it excellent. Some mention the breakfast room feels small or that the buffet is pricey for the selection.

Related guest reviews

10

Lilia nallely

Oct 19, 2024

·

Stayed 2 nights

Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast

8

Jean-Louis

Aug 13, 2023

·

Stayed 2 nights

Hôtel bien situé près de la vieille ville, Dommage la sale pour le déjeuner un peu petite

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6

Florence

Mar 27, 2023

·

Stayed 1 night

Hotel propre et personnel agréable. Cependant le matelas est extrêmement mou et déformé, la porte des toilettes ne ferme pas à clé. Le petit-déjeuner buffet à 22€ est beaucoup trop cher pour le choix. Préférez un petit déjeuner dans un café aux alentours bien meilleur et moins cher

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10

Marie-Josée

Aug 1, 2025

·

Stayed 2 nights

Personnel très accueillant. Très propre. À proximité de tout dans la ville. Stationnement disponible. Je n’hésite pas à recommander.

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8

Rosane M

Aug 17, 2025

·

Stayed 1 night

O quarto é pequeno, banheiro grande porém o ar precisa de manutenção está super barulhento! O café da manhã é muito bom.

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10

Tracy

Aug 14, 2022

·

Stayed 1 night

Great room staff and location would strongly recommend breakfast excellent too

10

Anne

Sep 18, 2025

·

Stayed 1 night

Beautiful hotel, wonderful location, great service, loiovely breakfast

10

elsa matilde

Jun 13, 2023

·

Stayed 1 night

Great hotel with an excelent Customer Service. From Dimitri by e.mail and front desk Gwen and Karen they go the extra mile to make you feel welcomed. Nicely decoreted rooms, comfy beds and ammenities. By the way,highly appreciate the upgrade and the balcony overlooking the square! Breakfast is deliciuos, up to a 5 star hotel with fresh bread and pastry, quality and regional products including champagne. Will be back for sure! Merci beaucoup.

10

Marie José

Jan 6, 2026

·

Stayed 1 night

petit déjeuner excellent pour ce qui est de la vue pas top nous donnions sur une cour intérieur le personnel très pro et très agréable et à l'écoute

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8

Renaud

Jul 14, 2024

·

Stayed 1 night

Bon hôtel chambre exécutive de bon standing mais literie très moyenne. La réception n’est pas très accueillante. Le petit-déjeuner est très bien. Hôtel bien situé mais trop cher au regard de la proposition.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $124	2 $138	3 $137	4 $138	5 $137	6 $138	7 $138
8 $122	9 $122	10 $124	11 $124	12 $122	13 $154	14 $157
15 $122	16 $145	17 $139	18 $138	19 $137	20 $158	21 $157
22 $124	23 $138	24 $137	25 $137	26 $144	27 $251	28 $176
29 $122	30 $137

Best Western Plus Hotel Carlton Annecy

Prices for Best Western Plus Hotel Carlton Annecy

Monthly average prices

About this property

Location

Room options

Executive Room, 1 Queen Bed (Larger Room)

Exclusive Room, 1 Queen Bed

Executive Room, 1 Queen Bed, Balcony

Comfort Room, 1 Queen Bed, Balcony

Classic Room, 1 Double Bed (Small Room)

Comfort Room, 1 Queen Bed

Executive Room, 2 Twin Beds (Larger Room)

Guest reviews of Best Western Plus Hotel Carlton Annecy

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Hotel Carlton Annecy

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $126	26 $146	27 $148	28	29 $132	30 $148	31 $148