Is parking available at the hotel?

Parking is available on-site, but it is limited. There is an uncovered extended parking fee of USD 18.00 per day. Reservations are not required.

Are pets allowed at the hotel?

Pets are allowed at the hotel, with a maximum fee of USD 20 per accommodation, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 2:00 AM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Yes, a complimentary airport shuttle service is available 24 hours a day.

Where is the hotel located in relation to local attractions?

The hotel is located in the heart of Reno, within a 5-minute drive of the Reno-Sparks Convention Center and the National Automobile Museum. It is approximately 1.4 km (0.9 miles) from Reno Tahoe International Airport.

Does the hotel have a swimming pool?

Yes, there is a seasonal outdoor pool available for guests. The pool is open from May to September and can be accessed from 9:00 AM to 9:00 PM.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of USD 25.00 per stay, subject to availability. Advance request is required for confirmation.

SureStay Plus Hotel by Best Western Reno Airport

Average nightly price at SureStay Plus Hotel by Best Western Reno Airport by month, last 12 months (USD)
Month	Average price
January	$78
February	$78
March	$78
April	$134
May	$105
June	$95
July	$100
August	$120
September	$98
October	$95
November	$85
December	$80

What guests think

At SureStay Plus Hotel by Best Western Reno Airport, travellers consistently highlight the unbeatable airport proximity and handy shuttle for early flights, while feedback repeatedly notes dated facilities, intermittent maintenance issues, and mixed experiences with cleanliness and staff responsiveness.

Many guests find rooms quiet, spacious, and adequately comfortable for a short stay, though noise from the freeway or upstairs occurs in some areas. On-site dining, especially the Indian restaurant, receives frequent praise, but hours and offerings vary and there is no free breakfast. Expect a convenient, budget-friendly airport stopover with aging infrastructure and variable service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated, with recurring reports of a closed pool and occasional elevator outages; the compact gym draws criticism, while park-and-fly parking is available.

Related guest reviews

6

Tom

Aug 31, 2025

·

Stayed 1 night

Broken elavator

8

Natalie

Mar 8, 2025

·

Stayed 1 night

Clean and friendly staff. The bed was comfortable. Location was great!! 2 of the four elevators did not work. The treadmill in the gym did not work.

2

Diana

Jun 1, 2025

·

Stayed 2 nights

To begin with the pool was closed, which was the only reason I chose that particular hotel. When I was staying there at tile fell off of the sink onto my foot. I showed them at the front desk and even gave them a picture. I was never contacted, no apology nothing. I will never stay in one of those hotels again.

4

Parveen

Jun 2, 2025

·

Stayed 2 nights

The workout room was a tiny room and maybe two people could use it at one time. The pool was closed for repairs for over a month..

8

Richard

Sep 19, 2025

·

Stayed 1 night

The staff is nice. The rooms are clean. The fitness room is very inadequate and small. A lot of little things in the hotel are broken and in disrepair overall it’s a nice location in reference to the airport. I would stay here again.

6

Leslie

Jun 2, 2025

·

Stayed 1 night

The pool was out of service and the elevator wasn’t working.

6

David R.

Oct 16, 2025

·

Stayed 1 night

Property convenient to airport. Park & flying is a great asset. Unfortunately, shuttle was unavailable to pick us up on our return flight & we had to get a cab to get us back to our car.

4

Amy

May 27, 2025

·

Stayed 3 nights

Swimming Pool Is closed, that should have been communicated. My kids really wanted to swim, I would have booked elsewhere.Phone in the room did not work. We had a sign out our door not to be disturbed and they knocked anyways for room service at 9am.

6

Shawn

Oct 14, 2025

·

Stayed 3 nights

It was fine. I needed a place on short notice and the location was convenient enough. The hotel does look a little dated inside, but the room was nice enough. One of the elevators was out, which made it inconvenient for me given where my room was and one floor had some kind of roof issue that was blocking part of the hallway. Staff was nice though, but I wasn't able to take advantage of any ammenties on the property so can't comment on anything beyond my room and what I walked past.

6

Abigail

May 27, 2025

·

Stayed 2 nights

The building is old. The pool was closed and fiest floor smells of curry. The roof was peeling off has large water marks. Bedding is outdated and thin.

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AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping often keeps rooms clean, but many guests report musty or smoke odors, worn carpets, and occasional issues like mold or pests.

Related guest reviews

4

Nick

Oct 7, 2025

·

Stayed 1 night

We have stayed at this hotel in the past and in a "pet friendly" room due to our service dogs. This time however, our dogs were not comfortable in the room (#148) we were given due to the smells of the previous animals that have stayed in this room. The room did have a odor of having housed other animals. The photos showed a very modern lobby, and that was the only part that was updated. The room we had definitely was not updated, looked like it came out of the 70's with the old furnishings and carpet.

4

Stevie

Apr 27, 2024

·

Stayed 1 night

Staff was friendly, property was run down. Stains on comforters, rugs. Didn’t look clean.

8

BRENDA

Jan 13, 2026

·

Stayed 1 night

Staff was helpful and the room was very clean

2

gary

Oct 22, 2025

·

Stayed 1 night

Filthy hotel... furniture in room bought at a garage sale from the looks of it... shower moldy...

6

Emily

Aug 11, 2025

·

Stayed 2 nights

The whole entire place smells musky, the rooms,the hall ways and the elevators. The room was fairly clean for the most part except for when i dropped something under the bed and looked, it was dusty and had a bunch of trash and candy wrappers under there. The bathroom tub had mold in it. The parking availability was decent. Mostly quiet and not noisy. The place could definitely use a remodel, there were several spots in the ceilings where there were leak diversion tarps and water damage.

4

Alan

Sep 23, 2025

·

Stayed 1 night

checking staff could have smiled check out staff just grunted at us maintenance could not fix tv and offered a nother room but as we we're settled in for one night we declined. We had a room two week prior to this one and it was so dirty and staind sheets we laid ontop of the bed fully clothed

8

kathleen

Oct 12, 2025

·

Stayed 2 nights

We like to stay here due to convenience, easy parking, restaurant, close to shopping near airport and casinos... rooms are good size, Price is Fair. Property is "AGING"...could use a "REFRESHER". Our room (this Time)...reeked of Old cigarette smoke...Carpet probably Enhances that. I suggested "PAINT AND LINOLEUM FLOORING".

10

Angela

Jan 13, 2026

·

Stayed 1 night

The room was clean and staff was friendly. Access to the restaurant was easy. We did not use the bar or laundry, but getting ice was fine.

10

Edwin

Sep 20, 2025

·

Stayed 6 nights

Everything was good. I did however, one night, have a cockroach crawling on my arm. I couldn't sleep well after. No sigtings any other night.

4

Mary

Sep 20, 2025

·

Stayed 4 nights

Room smelled of stale smoke, mattress was OLD, no wifi connection, carpets were dirty

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and, despite the airport, many are quiet, but decor feels dated. Guests cite loud AC, some uncomfortable beds, unreliable Wi-Fi, and noise from the freeway or upstairs.

Related guest reviews

10

MATTHEW

Oct 1, 2025

·

Stayed 3 nights

I couldnt hear the airplanes even the hotel is across the street from the airport. Room was spacious.

6

Gail

Jun 2, 2025

·

Stayed 1 night

Great hotel but what was very inconvenient- there was no internet or television from check-in until I checked out.

6

Ronald

Sep 1, 2025

·

Stayed 2 nights

Price was right but the AC system in the room kept making weird noises all throughout the night. could barely sleep when the condenser operated. Hotel needs to evaluate the air conditioning unit ASAP. Also, upstairs visitor was very active walking around almost all evening.

6

Jeffrey

Jan 15, 2025

·

Stayed 1 night

We had 2 rooms. All four beds in the rooms were old, uncomfortable, especially on the sides next to the bedside table. Felt like sleeping in a shallow hole.

8

Elizabeth D B

Oct 8, 2025

·

Stayed 2 nights

No drain closure in wash basin. Floor above room creaked loudly when other guests walked on it.

4

Julie

Jul 22, 2025

·

Stayed 1 night

Highway noise

6

robert

Sep 13, 2025

·

Stayed 1 night

Great location. Rooms could use some TLC. Wallpaper edges peeling throughout the room.

8

Karen

Dec 20, 2024

·

Stayed 1 night

The Wi-Fi service was horrible. I could not get my iPhone to connect and my kindle connected with one bar then kept kicking off.

8

Sebastian

May 19, 2025

·

Stayed 1 night

Location was great for an early flight. Got unlucky with room placement and had quite a long walk from the nearest working elevator. Also supplied wifi password didn’t work.

6

Milissa

Jul 23, 2024

·

Stayed 1 night

The air conditioner was very noisy. It made a clanking sound most of the night.made it hard to sleep. The beds were very hard also.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: numerous guests praise friendly staff and helpful shuttle drivers, while others report rude or indifferent front-desk interactions, slow or understaffed check-in, and inconsistent follow-through on maintenance requests.

Related guest reviews

10

Damaris

Jan 14, 2026

·

Stayed 1 night

Great shuttle service. Nice front end staff. Hotel restaurant was good.

10

Barbara

May 2, 2025

·

Stayed 1 night

Great staff, friendly and helpful.

10

Joseph

May 9, 2025

·

Stayed 1 night

Staff were all great

6

Michelle

Aug 22, 2025

·

Stayed 2 nights

On my first night in the room the cable television didn’t work. I called the front desk and was told a maintenance man would come take a look at it. After 40 minutes of waiting I called back down to the desk and was told he had come to my room and knocked but no one answered. That wasn’t true. I had been waiting the entire time. The desk woman wasn’t helpful and didn’t offer any other means of help.

6

steve

Oct 22, 2025

·

Stayed 1 night

Front desk clerk was rude and hard to understand

2

Ariel

Mar 17, 2025

·

Stayed 2 nights

Three staff members totally ignored us for 20 minutes while they had a private conversation when we were trying to check in. We ran the shower for over an hour with no hit water. Maintenance had to be called twice to come fix it. When they showed up, he was totally rude and obnoxious. He tested the water and said that is as hot as it gets. I told him it was only room temperature and then he felt it again and acknowledged it was cold again. They gave us a new room, but the new room was listed for a cheaper rate, but they did not reimburse us the difference financially. When I asked for towels, I had to go to the front desk to pick them up myself. It was a very unpleasant experience.

4

Morgahn

Feb 1, 2025

·

Stayed 1 night

The manager at the hotel was just plain rude. There was a mix up with a last minute change I had made to the date of my stay that was my fault as I'd accidentally booked the wrong night. I lost my $ due to the last minute change and just paid for another night through the app. The change hadn't made it to the hotel system when I arrived shortly after making the change. The reps from Expedia were promptly trying to help. The manager at the front desk was very passive aggressive to them and then turned full on nasty. She called one of them the R word after hanging up with them. She also said she had that she had charged the higher because she felt like it. I would never stay there again

8

Monica

May 17, 2025

·

Stayed 1 night

As always staff is very friendly and rooms are very clean and well stocked. Special thank you to the shuttle driver who helped with my heavy bags after a long trip. My only comment is that staff needs to be consistent in telling people about the shuttle. I called before my arrival and was told to let them know when I landed and shuttle would come about 15 min later. When I did that, I was told by a different person to not call until I had my luggage in hand and I was already at the shuttle stop. It turned out fine, but please be consistent.

4

YUNG-JEN

Jan 20, 2025

·

Stayed 2 nights

Check in was slow due to long line. Room key didn't work. Asked the staff and was demanded to wait in the check in queue again to solve my room key problem. Completely unacceptable.

4

Todd

Oct 25, 2024

·

Stayed 2 nights

When I arrived after 8 hours of flying, the check in person couldn't be bothered so to speak. Never said hello, etc. Just give me your ID and credit card.... Never looked up, just did her thing, gave me 2 keys to the door.... I travel a great deal for my work and there are lots of hotel options....As your front door, she needs to be reminded of the basics..... A simple greet, enjoy your stay, if you need XYZ, etc. I am not being overly sensitive, her body language, attitude and handling was very poor.... I arrive about 7pm on Tuesday, 10/22, she was bout 5ft 5 inches tall, very thin and long brown hair if that helps to identify the person. Thank you.

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AI-generated summary based on recent guest reviews

Location

Directly across from RNO with an on-demand shuttle, ideal for early flights and easy terminal access. Some rooms face freeway noise and walkable dining is limited.

Related guest reviews

8

Jenn

Oct 6, 2025

·

Stayed 1 night

Solid value airport hotel, proximity to RTIA can’t be beat. Friendly staff, clean rooms, and reasonable parking fees if you plan to drop your car there.

8

MATTHEW

Sep 17, 2025

·

Stayed 1 night

It’s literally a less-than-10-minute walk to the airport. It’s a bit older but it’s decent for anyone who just needs a place to get some sleep before catching a flight.

10

Douglas

Dec 24, 2024

·

Stayed 1 night

Easy walk to Reno airport. Convenient place to stay and stash car for a 6 am flight

10

sydney

Aug 27, 2025

·

Stayed 1 night

The SureStay Plus Hotel is clean, quiet, and very handy to the airport. We were able to turn in our rental car a day early because of its proximity to the airport!

10

Aaron

Jun 30, 2024

·

Stayed 1 night

The property was walkable from the airport.

8

Lauri

May 7, 2025

·

Stayed 2 nights

I like thats it close to the airport.

10

Tracy

Aug 29, 2025

·

Stayed 1 night

Great location across the street from airport!

8

Shirley

Aug 3, 2024

·

Stayed 1 night

Very close to the airport (walking distance) which was very convenient. Overall very pleasant stay.

8

david

Sep 22, 2025

·

Stayed 1 night

We are in the back of the building and you can definitely hear the freeway noise, even with the a/c on. Not terrible, but definitely noticable.

8

ANDREW

Jul 14, 2025

·

Stayed 1 night

Literally across the street from RNO entrance D, shuttle service pickup and drop off prompt, nice lobby to relax in if you want to get out of your room. A convenience store is a 15 minute walk away. The rooms on the side of the interstate highway can get loud with motorcycles and cars with loud pipes, I was able to be accommodated away from that by front desk staff who were very helpful. Good value for the price especially considering the location across the street from RNO.

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AI-generated summary based on recent guest reviews

Dining

The on-site Indian restaurant earns frequent praise and breakfast is available for purchase, but hours and staffing vary; the bar menu can be limited, and a few guests disliked the food or curry smells.

Related guest reviews

10

Robert

May 2, 2025

·

Stayed 1 night

Great place with a great price. Restaurant for dinner or breakfast.

10

Tim J

Aug 15, 2025

·

Stayed 1 night

The food is amazing, best Indian cuisine I have ever had

6

Thomas

Jul 23, 2025

·

Stayed 1 night

I’m not a fan of Indian food on a large scale and yet we were forced to eat at an Indian restaurant because there’s no other decent dining options within walking distance. I was told that this was a change of the Restaurant format from the past.

6

GORDON

Jun 21, 2025

·

Stayed 1 night

The main restaurant was closed. The bar kitchen was open but poorly staffed. After waiting 20 minutes a staff person finally took my order. The menu only had two items, chicken wings and a hamburger. The table was filthy

2

Frank

Jan 9, 2026

·

Stayed 1 night

Bar food was awful. One of the bartenders tried it and agreed with me, but still charged me for it.

8

Vali

Dec 28, 2024

·

Stayed 1 night

Hotel restaurant was very good

8

Tammy

Sep 17, 2025

·

Stayed 1 night

They served American food. Not just Indian food.

8

Edward

Dec 13, 2024

·

Stayed 1 night

Front desk staff were very helpful. Room was clean and beds comfortable. Please note that the hotel restaurant (Lemon and Lime) now serves Indian food for dinner but still serves traditional American breakfast

6

Suzanne

Oct 4, 2025

·

Stayed 3 nights

My husband and I have stayed here several times before when in Reno, but I felt that the quality has gone down. Despite being a “non-smoking” hotel, our room smelled like cigarettes. Also, the restaurant off the lobby is now an Indian food restaurant, and we found the curry smell downstairs to be off-putting. They also seem to be sparsely staffed - when I tried to buy a cup of coffee downstairs in the morning, I could not find anyone in the vicinity of the restaurant for quite a while. Overall, it just seems like this hotel needs some upgrades to their property conditions, and to provide a better level of customer experience and service.

10

Amy

Sep 29, 2025

·

Stayed 1 night

This is a very nice hotel for the price and very close to the airport. Lobby area has lots of seating. Our room was spacious, well lit, bathroom was clean, and bed was comfortable. Check-in clerk was friendly. The Indian restaurant “Lemon Lime” in the hotel was fantastic. Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $83	3 $83	4 $81	5 $94	6 $98	7 $107
8 $83	9 $82	10 $83	11 $82	12 $90	13 $98	14 $98
15 $82	16 $82	17 $82	18 $82	19 $90	20 $98	21 $98
22 $82	23 $82	24 $90	25 $90	26 $116	27 $97	28 $98
29 $83	30 $82

SureStay Plus Hotel by Best Western Reno Airport

Prices for SureStay Plus Hotel by Best Western Reno Airport

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Jetted Tub (Four Poster Bed)

Standard Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly)

Suite, 1 King Bed, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Accessible

Suite, 1 King Bed, Fireplace

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Suite, 1 King Bed, Refrigerator & Microwave (Larger Room)

Guest reviews of SureStay Plus Hotel by Best Western Reno Airport

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Reno Airport

Considering this hotel for your Reno trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $97	31 $95