Name: The Windsor Hotel by Hoco Hotels Collection
Address: 23 Albert Street, Stratford, Canada, Stratford, Ontario, CA
Price range: $89–$241 per night
Rating: 7.05

What guests think

The Windsor Hotel by Hoco Hotels Collection earns praise for its central location and friendly staff, but reviews also note ongoing renovations, limited on-site parking, and elevator outages, with room sizes and bathroom layouts varying widely across the historic building.

Many guests find spaces clean, but housekeeping and maintenance feedback varies, including musty odours, clogged drains, and occasional brown or rusty water. On-site dining is largely unavailable, though some stays include simple boxed breakfasts; nearby restaurants are plentiful. Expect thin walls or creaky floors in some areas and spotty Wi-Fi or streaming; amenities are basic with thoughtful touches like espresso makers and real glassware in certain rooms. Ideal for theatre-goers who prioritize walkability over full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited and parts of the hotel are under renovation. Reviews note elevator outages at times, very limited on-site parking that must be reserved, and unreliable Wi-Fi.

Related guest reviews

6

Marie Paule

Nov 2, 2025

·

Stayed 1 night

Clean room and comfy bed with central location. Elevator not working and no breakfast unfortunately

8

Robert

Jun 30, 2025

·

Stayed 2 nights

Hotel lobby is undergoing renovation but rooms have been updated. Nice rooms but small - just fine as a place to sleep and keep your stuff. Bathroom is small but functional, nice tiled shower enclosure. Location is great - a stone's throw from City Hall/Market Square and the Avon Theatre, one block from Ontario (main) Street shops. On-site parking is very limited and costs $20 per day. Tip: if mobility is not an issue (and the weather is good) there is a huge, free parking lot a five minute walk away.

8

Cindy

Oct 29, 2025

·

Stayed 1 night

Room was very clean and staff were friendly and helpful. The elevator was out of order and since we were on the top floor, they carried our luggage both to and from our rooms. The hotel is a grand old building with a beautiful curved staircase, crown moulding, and even an original wall painting in our mini suite. This is architecture that you don't get in chain hotels.

10

Peter

Oct 30, 2025

·

Stayed 2 nights

Quiet, clean, comfortable. Elevator was out of order and lounge/bar/restaurant under renovation…would stay there again

6

Lake

Jul 26, 2023

·

Stayed 1 night

Internet didn't work.

10

Mario

Jun 28, 2023

·

Stayed 1 night

Very clean room. Nice comfortable bed. A second small night table would have been a nice addition. The hotel interior and surroundings were very clean. Staff all very friendly and helpful. Location was perfect for dining,theaters etc, all within walking or short drive. Only drawback is the limited overnight parking. We were lucky to get the last of nine spots adjacent to the hotel. The nearest free overnight parking is at least 2 Km away. Online it says parking available but does not say there is a small fee. It should.

4

Bruce

Sep 24, 2025

·

Stayed 1 night

After we had booked the room, we were informed we had to book our parking separately. We immediately contacted the hotel and found no parking was available. The hotel offered that we could park at a place over a quarter mile away. The alternate parking proved to be an issue as the hotel does not have an area for unloading luggage from automobiles near the entrance and the long walk back from the alternate parking proved “unpleasant” on a hot and humid day.

8

Daniel

Oct 28, 2025

·

Stayed 1 night

Great stay, elevator was out of order. No biggie

6

Deborah

Dec 6, 2025

·

Stayed 2 nights

The location was great. Not a lot of staff around, but friendly when they were spotted. The room was pretty good, bed comfy and nice pillows but the elevator was not working and I was on the third floor. Additionally, the hydraulics in the doors - both into the hallway from the stairs and into the room, were too strong. My room door knocked me over when I tried to open the door then reach back for my bags - not a half second pause before the heavy door closed and smacked me. The hallway door from the stairwell smashed loudly every time someone came into the hall - very loud. There were nice touches in the room - lovely glasses (not plastic) and real china coffee mugs - bonus points there.

6

Sal

Jun 29, 2025

·

Stayed 1 night

It was a convenient location. Room was a decent size with a basic bathroom on suite. Airconditioning was good. Bare minimum in terms of essentials. No tissue paper. shampoo and shower gel dispensers were difficult to use.. to extract contents. door to room often stuck and was difficult to open. Internet was very poor and slow. TV didn't work because of slow internet.

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Cleanliness

Cleanliness feedback is mixed: many describe rooms as clean, while others report musty odours, stained or unclean linens, clogged tubs or sinks, and sporadic brown or rusty water.

Related guest reviews

2

Jennifer

Oct 18, 2025

·

Stayed 1 night

The hotel was under maintenance which we did not know, therefore elevators were not in use. Upon residing for the evening, we discovered the bed linens were dirty with hairs, dirt particles and a fly. My husband waited a half hr for staff to return to front desk in which we were given sheets to change ourselves and dirty pillows without covers. In the morning, I was startled to see the bath water coming out brown. The cleaning lady was next to our room, and she kept slamming the door repeatedly every couple seconds. I don’t not understand why she was doing this so often but it was extremely loud and rattled the windows in our room. We will never return to this hotel.

4

Sandra

Oct 5, 2025

·

Stayed 2 nights

No breakfast, ac very old and loud, hair on the washroom , very dirty underneath the bed.

6

Yukari

Jun 20, 2025

·

Stayed 2 nights

IIt's an old hotel that has been recently renovated. The décor is charming, and the staff is very friendly. However, we had rust in the water for quite some time, and the water was very soft and slightly slimy. I liked the wooden floors and the property's general "oldness," but the bathroom sink had two separate faucets for hot and cold. The hot water was boiling hot and had rust in it. There was no way to mix the hot and cold water to make it comfortable for washing your hands or face. I know it's just the style of the faucets, but it was strange.

6

Claire

Jun 15, 2025

·

Stayed 1 night

Perfect location for visiting Stratford. The bed is comfortable and the room is clean. The bathroom is extremely small. However, the hotel is charmless. The paint is chipped, no pictures on the walls. For a charming town like Stratford, I expected a more cozy, interesting environment.

2

Mary Jo

Jun 3, 2025

·

Stayed 2 nights

Red flags everywhere. Very poorly kept property, room had musty odour, multiple broken or damaged things, and mystery stains. The last straw was the pubic hair on the toilet. I checked out within minutes of entering and a week later I’m still chasing for a refund. I booked months in advance and it was not cheap. When I trying to find new accommodation I saw the price was half of what I paid and it was opening week for the festival so they should have been at capacity but with the state of the hotel I can see why it was deserted. Avoid this place at all costs.

8

Timothy

Aug 19, 2025

·

Stayed 5 nights

My room was very clean and comfortable. There aren’t any food options available at the hotel at present, though I believe renovations are ongoing. Luckily there are many restaurants within blocks of this centrally located hotel.The staff was very helpful and friendly.

10

Pauline

Sep 18, 2025

·

Stayed 1 night

Easy check in. Pleasant staff. Clean room and comfy bed. Excellent location close to amenities.

6

Steve

Sep 25, 2025

·

Stayed 2 nights

This hotel is in an excellent location. It is within walking distance of great dining and shopping as well as the theatres. It is clean and the decor is nice. The parking was very difficult to get into and out of. The wi-fi was sketchy at best, and non-existent the rest of the time. The bathroom had a sink with 2 separate taps that meant you had to fill the sink to wash your hands as the hot water was too hot to use without mixing with cold. There was absolutely no counterspace in the bathroom and it was very small. If you are a larger person, the toilet would be difficult to access.

2

AMANDA

Sep 2, 2025

·

Stayed 3 nights

Absolutely TERRIBLE - filthy rooms, toilet backed up with feces bubbling up into tub and sink, maids never cleaned from prior guests, staff was useless, no phone in the room, no clock in the room.

8

Wellington

Oct 5, 2025

·

Stayed 1 night

The bathtub was cloggeg

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Rooms

Room sizes vary widely, from very small rooms with tiny bathrooms to spacious suites; many praise comfortable beds and historic charm, while others note thin walls or creaky floors and dated or unfinished details. Wi-Fi and streaming can be unreliable, and TVs often require personal logins.

Related guest reviews

6

Catherine

Jun 25, 2025

·

Stayed 2 nights

Large room, tiny bathroom. Very clean and comfortable, air conditioner was extremely loud. There is no restaurant or bar in hotel like website shows. Parking is an issue

4

Loraine

Sep 20, 2025

·

Stayed 2 nights

Great location but definitely needs updating. Rooms are very small & uncomfortable, especially the bathroom. Musty & unpleasant smell in room & hallway. However, staff were pleasant & helpful.

4

David G

May 29, 2025

·

Stayed 1 night

Room is very small, almost claustrophobic. No desk to work on. Not good water pressure. A 250$ damage deposit is unreasonable for the room. No cable tv so cannot watch live tv or news/sports

8

Jane

Nov 5, 2025

·

Stayed 1 night

We stayed in the 3 bedroom apt and it was perfect. The space could use some updating but it was very spacious! The staff were super friendly and you couldn't ask for a better location!

6

Steve

Sep 25, 2025

·

Stayed 2 nights

This hotel is in an excellent location. It is within walking distance of great dining and shopping as well as the theatres. It is clean and the decor is nice. The parking was very difficult to get into and out of. The wi-fi was sketchy at best, and non-existent the rest of the time. The bathroom had a sink with 2 separate taps that meant you had to fill the sink to wash your hands as the hot water was too hot to use without mixing with cold. There was absolutely no counterspace in the bathroom and it was very small. If you are a larger person, the toilet would be difficult to access.

10

Rojhin

Sep 11, 2025

·

Stayed 3 nights

Had a terrific time staying here on my first trip to Stratford. The knowledgably, kind, and approachable staff were always open to help and chat about their lovely town. Really love the classic features of the building as well. Close to all the theaters by foot. Only thing was that the walls of the older units were pretty thin so if someone opened the conjoining doors between hallways it sounded like your door was being opened as well as hearing a lot of chatter. light sleepers-bring ear plugs. Thank you for the otherwise wonderful stay!

6

Philip

Aug 28, 2025

·

Stayed 2 nights

Front desk staff helpful. Room was OK. Great location - easy access to plays, downtown shops and restaurants. Came by train, so i do not know about parking. The room is clean, amenities ok. Bed comfortable. No room safe. Floor above is very creaky, so best hope that the people above have a soft walk

6

Amy

Oct 23, 2023

·

Stayed 1 night

Room 218 was very loud. Paper thin walls and it is right by the stairs so lots of ppl coming and going. The room was large but empty. 2 double beds, a large dresser. It could have used a loveseat & maybe a rug as the floors were hardwood. The window in the bathroom was quite drafty. $340 for 1 night and I feel like I got the bare minimum- beds & a bathroom.

6

Sal

Jun 29, 2025

·

Stayed 1 night

It was a convenient location. Room was a decent size with a basic bathroom on suite. Airconditioning was good. Bare minimum in terms of essentials. No tissue paper. shampoo and shower gel dispensers were difficult to use.. to extract contents. door to room often stuck and was difficult to open. Internet was very poor and slow. TV didn't work because of slow internet.

8

David

Oct 18, 2025

·

Stayed 1 night

This hotel was ok, the room was very small and dated , but it was clean and served the purpose for a one night stay

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Service

Staff are widely described as friendly, accommodating, and willing to help, though several reviews cite understaffing or inconsistent front-desk availability and occasional service lapses.

Related guest reviews

10

Thomas

Aug 11, 2023

·

Stayed 3 nights

The service from the staff was friendly and efficient. Rooms were clean and beds were very comfortable.

8

Cindy

Oct 29, 2025

·

Stayed 1 night

Room was very clean and staff were friendly and helpful. The elevator was out of order and since we were on the top floor, they carried our luggage both to and from our rooms. The hotel is a grand old building with a beautiful curved staircase, crown moulding, and even an original wall painting in our mini suite. This is architecture that you don't get in chain hotels.

4

Chris

Oct 16, 2025

·

Stayed 2 nights

On the plus side, the Windsor Hotel in Stratford is centrally located and is close to the Avon Theatre and numerous restaurants. On the negative side, there is no restaurant, the rooms are not great, our bathroom and shower was from the 1950's, the front desk staff disappeared from the front desk for long periods (more than the stated 30 minutes) and were not available when needed. The hotel also requires full payment one week before your arrival date, not a regular practise for most hotels. I will NOT be staying at the hotel again!

10

Hari

May 22, 2024

·

Stayed 3 nights

The Windsor Hotel in Stratford was a wonderful place to stay for our three day visit over the recent long weekend. The newly renovated hotel is lovely, and the historic rooms have been upgraded with great attention to detail. More than the hotel itself, the owner and staff are outstanding. Tushar, one of the co-owners, went above and beyond the call of duty to ensure that we were comfortable and well taken care of. Marou, Ankit and Kayla were excellent as well. More than anything else, we felt like honoured guests in their home and we felt that we were appreciated. This is very rare these days. It's apparent that Tushar and his team set high standards and try to exceed them each and every day. I would highly recommend anyone visiting Stratford and wanting to stay in the centre of town, with walking access to theatres, shopping and great dining experiences, to stay here.

10

Jean

Feb 15, 2026

·

Stayed 4 nights

Incredibly friendly and accommodating staff!

10

Sabrina

Jul 20, 2025

·

Stayed 2 nights

Convenient location, great staff

6

Deborah

Dec 6, 2025

·

Stayed 2 nights

The location was great. Not a lot of staff around, but friendly when they were spotted. The room was pretty good, bed comfy and nice pillows but the elevator was not working and I was on the third floor. Additionally, the hydraulics in the doors - both into the hallway from the stairs and into the room, were too strong. My room door knocked me over when I tried to open the door then reach back for my bags - not a half second pause before the heavy door closed and smacked me. The hallway door from the stairwell smashed loudly every time someone came into the hall - very loud. There were nice touches in the room - lovely glasses (not plastic) and real china coffee mugs - bonus points there.

8

Richard

Sep 10, 2025

·

Stayed 1 night

Wifi is very spotty and the lack of staffing is unusual.

10

Nora

Oct 25, 2024

·

Stayed 2 nights

Since I am currently having mobility issues from an injury, the staff quickly helped us get our luggage out of the car and up to our room and the same when we left, they helped us get the luggage packed in our car. We also received a beautiful treat in our room for our anniversary celebration. The room was clean and beautiful, not to mention the great proximity to the theater and downtown Stratford.

4

Linda

Jul 9, 2025

·

Stayed 1 night

The staff were great, the place was just terribly understaffed. Most of the time there was no one at the desk and no one available to answer the phone when we called a few times. They would call back, but maybe hours later. There were no washrooms available in the lobby but one was available in the cafeteria which was under construction and very smelly. Friends felt unsafe with no one physically watching the front door.

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Location

Consistently praised as central and walkable, close to the Avon Theatre, shops, and restaurants.

Related guest reviews

10

Joseph

May 28, 2023

·

Stayed 1 night

Great location for theatre. Close to shopping and many dining options. Very helpful staff. Newly renovated room. Fantastic stay.

10

Jane

Oct 8, 2025

·

Stayed 1 night

The room is lovely. Quiet. Like a British hotel. There is no breakfast provided but many restaurants nearby.

8

Karin

Aug 4, 2025

·

Stayed 2 nights

The property was very cute and super convenient to all theatres and downtown. Very walkable location.

8

Ruta

Aug 22, 2025

·

Stayed 1 night

The room was quite small and had a tiny shower. The location was GREAT ! We walked to dinner and breakfasf, as well as the Avon Theatre. The price was quite high, given the size of the room. The lobby area was not welcomimg next to a room full of haphazard chairs, altho these was a nice seating area for our friend to wait. Parking was good - for a fee (right next to the bldg), and the receptionist helped us with a luggage cart.

10

Sonia

Oct 12, 2025

·

Stayed 1 night

Very close to the Festival Theatre

10

warren

May 20, 2025

·

Stayed 1 night

Location is perfect, lovely vintage hotel.

8

Stephanie

Aug 4, 2025

·

Stayed 2 nights

The apartment room was large enough for our group. The location couldn't be better.

10

Wendy

Aug 11, 2023

·

Stayed 2 nights

A charming hotel conveniently located in the heart of Stratford. Easy walking to shops, restaurants and the theater. Staff were very friendly and helpful. Room was clean and quiet.

6

Deborah

Dec 6, 2025

·

Stayed 2 nights

The location was great. Not a lot of staff around, but friendly when they were spotted. The room was pretty good, bed comfy and nice pillows but the elevator was not working and I was on the third floor. Additionally, the hydraulics in the doors - both into the hallway from the stairs and into the room, were too strong. My room door knocked me over when I tried to open the door then reach back for my bags - not a half second pause before the heavy door closed and smacked me. The hallway door from the stairwell smashed loudly every time someone came into the hall - very loud. There were nice touches in the room - lovely glasses (not plastic) and real china coffee mugs - bonus points there.

8

Cody

Nov 9, 2025

·

Stayed 2 nights

Great location and solid room

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AI-generated summary based on recent guest reviews

Dining

There is no on-site restaurant and breakfast is usually not provided; some guests received simple boxed breakfasts instead. Dining options nearby are abundant.

Related guest reviews

6

Marie Paule

Nov 2, 2025

·

Stayed 1 night

Clean room and comfy bed with central location. Elevator not working and no breakfast unfortunately

10

Barbara

Oct 3, 2024

·

Stayed 3 nights

We enjoyed our stay at the Windsor Hotel. This legacy hotel has been renovated to be stylish and comfortable. While food service was limited to a breakfast box, it was high-quality. There are lots of places for a hot breakfast close by if desired. The location of the hotel can’t be beat, as it is just steps to downtown and many restaurants and to the theaters.

4

Chris

Oct 16, 2025

·

Stayed 2 nights

On the plus side, the Windsor Hotel in Stratford is centrally located and is close to the Avon Theatre and numerous restaurants. On the negative side, there is no restaurant, the rooms are not great, our bathroom and shower was from the 1950's, the front desk staff disappeared from the front desk for long periods (more than the stated 30 minutes) and were not available when needed. The hotel also requires full payment one week before your arrival date, not a regular practise for most hotels. I will NOT be staying at the hotel again!

10

Peter

Oct 30, 2025

·

Stayed 2 nights

Quiet, clean, comfortable. Elevator was out of order and lounge/bar/restaurant under renovation…would stay there again

8

Paula

Nov 16, 2025

·

Stayed 1 night

Unfortunately, the hotel didn’t offer breakfast this year. Last year we had a ‘box’ breakfast at our door and it was very good. The fan in the bathroom was loud, the room, although a great size, was missing finishing touches.

8

Diane

Jul 24, 2025

·

Stayed 1 night

Very nice Quaint hotel in the middle of the town. Able to take beautiful walks to everything In the write up it said a breakfast was included it is NOT..so not a pleasant surprise so that was the only disappointment

8

Alan

Oct 8, 2025

·

Stayed 1 night

Hotel was clean but had no parking available and no food options

8

Adrian

Oct 24, 2024

·

Stayed 1 night

Great location for our theatre trip. Wonderful staff. Breakfast to go box was a nice touch. Bathroom small enough to brush your teeth whilst on the toilet

10

Helen

Oct 25, 2024

·

Stayed 1 night

The hotel was perfect. The only down fall was the restaurant was closed, however the espresso machine in the room more than made up for it.

8

Joan

Jun 12, 2025

·

Stayed 1 night

Staff were friendly and helpful. Bed was comfortable and clean I had booked and payed for 2 king suites. When we arrived , we were checked into one king suite and one king room. This was disappointing! When I googled this property before booking, it was advertised as having a bar and a restaurant on the premises. We booked looking forward to using these amenities. Unfortunately, there was no restaurant or bar on site.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $195	3 $218
4 $106	5 $104	6 $157	7 $121	8 $121	9 $204	10 $241
11 $94	12 $94	13 $119	14	15	16 $186	17 $215
18 $95	19 $93	20 $135	21 $119	22 $119	23 $203	24 $201
25 $89	26 $93	27 $107	28 $103	29 $107	30 $121	31 $121

The Windsor Hotel by Hoco Hotels Collection

About this property

Location

Room options

Mini Suite

Classic Room, 1 King Bed, Private Bathroom

Family Suite, 2 Queen Beds

Classic Room, 1 Queen Bed, Private Bathroom

Signature Apartment

King Suite

Corner King Room, 1 King Bed, Private Bathroom, Stair Access Only

Guest reviews of The Windsor Hotel by Hoco Hotels Collection

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Windsor Hotel by Hoco Hotels Collection

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $123	21 $123	22	23	24 $181	25 $178	26
27 $106	28 $108	29 $106	30 $103