Name: The Quay Hotel and Spa
Address: Deganwy Quay, Deganwy, Wales, United Kingdom, Deganwy, Clwyd, GB
Price range: $154–$362 per night
Rating: 8.92

What guests think

Travellers describe The Quay Hotel and Spa as a scenic, relaxing base with sweeping estuary and castle views, friendly staff, spacious rooms, a popular breakfast, and well-liked spa and pool, with convenient parking and pleasant terraces.

Common drawbacks include restricted and extra-fee daytime spa access, occasional slow restaurant/bar service, and rooms that can feel dated or too warm due to a lack of air conditioning. Some guests also note noise or maintenance niggles, breakfast time-slot booking, and the location being a 25–40 minute walk from Conwy’s centre. Overall, expect a pleasant stay with notable amenities, alongside a few practical quirks to plan around.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Popular facilities include the spa, pool, sauna/steam rooms, gym, bar and ample parking, with terraces overlooking the water. Daytime spa access often requires an extra fee and limited resident hours, which several guests disliked.

Related guest reviews

8

Gordon

Aug 4, 2025

·

Stayed 1 night

Overall very good, but spa should be available in the day for residents free of charge, as that is why we chose a spa hotel.

10

John

Oct 30, 2025

·

Stayed 1 night

Always a friendly welcome here, excellent service in the bar and restaurant, great food - specially the breakfast! Well laid out with easy parking. Staff in the wellness centre are very good and the pool/sauna area is well worth a visit.

6

David

Sep 12, 2025

·

Stayed 2 nights

£430 for 2 nights very over priced.. Staff are very friendly and helpful.. Hotel guests can only use the spar area at certain times unless they pay extra.. Steam room lacks steam, at least the 2 mornings I was there, maybe different at other times but that was my experience.. Showers in the changing rooms are temperature set and unchangeable, for me too hot but that’s me.. The rooms are ok but my bathroom hadn’t been cleaned particularly well.. No food after 8:30 although the staff did try helping us obtain food from outside, we ended up travelling the local McDonald’s Decent bar and cracking cocktails..

10

Stephen

Nov 13, 2024

·

Stayed 3 nights

Had a great 3 night stay in this lovely hotel. Food was very good, especially the breakfast and staff were very friendly. Enjoyed a Spa visit every day too.

10

Kieron

Apr 23, 2023

·

Stayed 2 nights

Great location with fab views of the marina. The spa facilities with swimming pool and sauna/steam rooms were great. Dinner in the restaurant on Saturday evening was excellent.

10

Ernst

Apr 18, 2025

·

Stayed 3 nights

The inly negative is the location. Just outside of all the towns ina residential area. Not necessarily bad thing but if you get back ti the hotel after a long day the hotel bar/restaurant is your only choice. The spa was a nice treat in the evenings. Clean and good choice of options. Steam room, different types of saunas, pool, etc. there is also a gym but i didnt utilize that. The view of the water and across to the Conwy Castle is great. Rooms comfortable, clean, quiet. Breakfast had the plenty of options to meet everyones needs.

10

Francis

Aug 7, 2025

·

Stayed 2 nights

Great place to stay in North Wales. Spa very good, but available times a bit restricted for guests. Vegetarians catered for but limited choice on main menus. Overlooking, a lovely place for a break.

10

Scott

Aug 5, 2025

·

Stayed 2 nights

Lovely hotel, nice big rooms and clean. Staff very friendly. Food in bar and breakfast was excellent. Only gripe was charging a extra £25 pp to use leisure facilities. This is only issue that lets hotel down. Guests shouldn’t be charged extra to use facilities. It was free before 9am or after 5.15pm but this just meant it was way too busy at these times and kinda spoilt experience.

10

Martin

Aug 5, 2025

·

Stayed 1 night

great views great facilities - gym, pool, sauna etc lovely restaurant

10

John

Sep 15, 2025

·

Stayed 2 nights

Great from beginning to end with the welcome from Katie, the room, the pool, the breakfast and the location, we will stay again.

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Cleanliness

Clean rooms and public areas are frequently praised. Occasional issues noted include stained curtains, mold in a bathroom, or a room not cleaned thoroughly.

Related guest reviews

6

Lucy

Nov 4, 2025

·

Stayed 1 night

Some of the decor in the room is looking a bit tired and could do with a refresh. There are stains on the curtains and marks on the walls and furniture. Other than that the room was pleasant and comfortable and liked the sea view. The breakfast was good too.

10

Tricia

Apr 29, 2025

·

Stayed 1 night

We enjoyed all aspects of this hotel from good car parking to the lunch and breakfast lovely clean room helpful very friendly staff - perfect!!

10

Angela

Apr 14, 2023

·

Stayed 2 nights

Great hotel in a scenic location. Staff were friendly and welcoming and room was spotlessly clean with a balcony into a beautiful courtyard. They also catered very well for gluten free diet.

6

Jonathan

Jan 3, 2025

·

Stayed 2 nights

There were some really good points, the location, the room, the views, there was one real star in the staff, that was Tracey, the rest listened your complaints, nodded and acknowledged, but then did nothing . The security doors to the room blocks were inoperative, the bathroom was covered in mold and mildew., the food a the restaurant was overpriced and average. Antonio was just plain rude and inept ! A joke to charge £25 to use the pool. Lots of marks on the doors and furniture. All in all not what you expect in a so called luxury hotel, I wouldn’t expect somethings in a £50 b and b ! Love Llandudno and Conway, will return to the area but not to the Quay !

10

Stefan

Jul 22, 2025

·

Stayed 3 nights

We had a lovely stay and really appreciate the very friendly staff and the top notch cleanliness, both for the room and for the common areas

10

Tahira

May 8, 2025

·

Stayed 1 night

The hotel is beautiful clean and comfortable The staff were wonderful We will visit again Thank you

10

Gary

Nov 19, 2023

·

Stayed 2 nights

I did speak to the receptionist when leaving about the heated towel rail in our room was not working and that there was a large stain on the main curtain in the room as though someone had spilt something on it. Other than that the stay was excellent.

10

Julia

Oct 17, 2025

·

Stayed 1 night

Breakfast great , room spotless

8

Claire

Jun 23, 2025

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Stayed 1 night

Great location, with fantastic views! The staff were super friendly , could not fault any of them . One of the best Spa facilities I have been to. Was impressed with cleanliness of hotel & rooms, very spacious.

8

Elizabeth

Dec 10, 2023

·

Stayed 1 night

Great hotel, very clean and well maintained. You can tell there has been recent refurbishments which look fab, only downside was they were refurbishing the spa when I was there so didn’t get to take full advantage, but once it’s done I’m sure it will look great. Free parking, wifi, balcony, robes etc lots of little extras that make a difference in your stay. Would return.

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Rooms

Rooms are generally spacious and comfortable, many with balconies or standout estuary/castle views. Some feel dated, lack air conditioning, have underwhelming showers or minor maintenance noise, and a few guests were allocated accessible rooms they didn’t require.

Related guest reviews

10

Lloyd

Sep 26, 2025

·

Stayed 3 nights

Amazing location, friendly staff, clean rooms, classy feel, comfy bed and great spa facilities. However the one let down of the room is the shower, it was outdated, loose and not great for someone over 6 foot

6

Andrew

Mar 23, 2024

·

Stayed 1 night

The room need up dating

4

Catherine

Jun 18, 2025

·

Stayed 3 nights

The property was lovely, the room was terrible, never in the photo gallery is a ground floor room looking out onto the car park shown, when I requested a change I was told that was the room Expedia gave me. Very expensive stay to be so disappointed.

6

Nicola

Jun 23, 2025

·

Stayed 1 night

Check in was excellent, they upgraded us due to a wedding being held and they put us in a suite, but it was still noisy, the sound insulation between rooms isn't good and whilst sitting in bed we could hear the people up above on the toilet!!!

10

David

Feb 15, 2023

·

Stayed 1 night

Room size and position excellent Decor needs revamp - furniture not coordinated

8

June

Aug 14, 2025

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Stayed 2 nights

The sink in bathroom was very high, I had to stand on top toes to wash. No mirror over dressing/work table, so no where to sit to style my hair. No aircon si very warm in bed.

8

Vincent

Aug 5, 2025

·

Stayed 2 nights

No aircon was the only downside

10

Richard

May 5, 2024

·

Stayed 1 night

Excellent staff, very friendly and accommodating. I still think the rooms could be updated. Plugs by the bedside etc.

10

Carolyn

Nov 24, 2025

·

Stayed 3 nights

Our large rooms were clean and tastefully decorated, with a lovely view across the river to Conwy Castle. We enjoyed seeing the tide coming and going at various times of day. The food and drink we consumed at the hotel was good quality, from breakfast to a bar meal to dinner in the restaurant. All of the hotel staff we met were friendly, helpful, and appeared to be enjoying their jobs. They really added to our enjoyment.

10

Rosemary

Mar 5, 2023

·

Stayed 1 night

We had a suite with lovely views looking over the water The suite was massive. Pity mini bar was not stoked, as bar closed at 12. And we would have liked a night cap

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Service

Staff are widely described as friendly, welcoming and helpful. Some guests experienced slow or disorganized restaurant/bar service, missed callbacks for spa bookings, or billing and communication hiccups.

Related guest reviews

10

Stephanie

Jul 30, 2025

·

Stayed 1 night

Modern, relaxed with super service, food and rooms. Bed mattress amazingly comfortable. Spa great and nice outdoor touches with seating with great views and water features. Nothing was too much trouble. Birthday card left in room and birthday plate after our meal, thank you. Clearly run with great management and leadership. We will return.

8

Harshad

Sep 25, 2025

·

Stayed 7 nights

Spa was a let down. We wanted to book spa treatment and left our details but no one called .

8

Robert

Sep 16, 2024

·

Stayed 2 nights

Really enjoyed our 2 night stay. Staff were warm and welcoming, the Executive room was ok, comfortable and it had a magnificent view and fantastic location. Breakfast really nice, the addition of a few more dishes such as Avocado on Toast would be good. We ate dinner in the hotel one night and that was nice. In general service at the restaurant was pleasant but a bit disorganised and pricing policy not particularly clear. Really enjoyed the pool pre breakfast, very clean and well organised. Shame it’s only pre 9am or post 5:15pm but there is decent clarity about this before we booked and on arrival. Overall I do think our deal was overpriced but would go again if on a special offer.

10

David Geoffrey

Dec 8, 2025

·

Stayed 1 night

Fantastic hotel, great staff and excellent food.

10

Vanessa

Apr 25, 2025

·

Stayed 2 nights

Another stay at the Quay hotel where the staff were as excellent as before - exemplary service.

8

Sharron

Aug 8, 2023

·

Stayed 1 night

Second time I've experienced issue with bill on checkout today; told i owed the cost of the room and only on showing the transaction on my bank account was issue resolved; a little embarrassing to be told i hadn't paid in fact i had! I also stayed end of May and had items on my bill that were not mine which took up to a week to get a refund. I love the hotel for its waterside location, cleanliness, friendly staff and dog friendly rooms. I use this hotel when visiting family so gave stayed a few times over last few years.

10

Nicola

Jan 18, 2025

·

Stayed 1 night

Lovely stay great hotel, they had a water shortage but dealt with it brilliantly. Highly recommended

10

James

Sep 27, 2024

·

Stayed 1 night

Fantastic hotel. All staff exceptionally friendly, all saying good morning and hello when wondering around which I appreciate. Evening meal very nice and great quality, breakfast has to be one of the best I've had in a hotel (and I stay in a lot of hotels). Freshly cooked, delicious ingredients and very friendly staff. If in this neck of the woods I would 100% stay here again. The bed was exceptionally comfortable and so were the pillows. Very good stay!

8

CHRISTINA

Nov 21, 2024

·

Stayed 1 night

Hotel in an excellent location. It was really busy when we stayed and it was obvious the staff were exceptionally busy. We booked a table and the initial wait was acceptable however we were unable to get anyone to take our dessert order or coffee so we gave up and left the restaurant. That was disapointing.

8

Carl

Oct 29, 2025

·

Stayed 3 nights

Staff were excellent and the vista.

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AI-generated summary based on recent guest reviews

Location

Scenic waterside setting with views of Conwy Castle, handy for exploring North Wales and near Deganwy station; parking is easy. It is not central, with a roughly 25–40 minute walk or short drive to Conwy.

Related guest reviews

10

Lisa

Dec 26, 2025

·

Stayed 2 nights

Lovely location, pleasant walk to Conwy. Food was really nice, nice atmosphere in the bar area. Overall enjoyable stay.

8

G

Apr 21, 2025

·

Stayed 2 nights

Good location, quiet, easy parking. Great location to get around the area

10

Diane

Sep 6, 2025

·

Stayed 2 nights

The location was brilliant and our room had a balcony view across the quay. Peaceful location with a short walk to the train station. Llandudno was just the next stop along. Will definitely come again!

10

Norman

Aug 15, 2023

·

Stayed 2 nights

Location is beautiful. Staff helpful, really lovely hotel. stayed for 3 nights overlooking the marina, fantastic stay!

8

Pik Yuk

Jun 16, 2025

·

Stayed 1 night

Staff is nice and location is quiet. No shops are nearby, so that nothing can do at night time.

10

Adam

Apr 3, 2023

·

Stayed 2 nights

Great stay! Amazing location near Conwy and Llandudno

10

Anthony

Jul 11, 2023

·

Stayed 2 nights

Always stay there and it never disappoints, the best location in North Wales

10

John

Aug 16, 2025

·

Stayed 2 nights

Position re Conwy castle With outstanding patio And great service

10

steven

Apr 17, 2025

·

Stayed 3 nights

Great location just 30 minutes walk along a the Quay into Conway. Relaxing atmosphere around the hotel. Excellent breakfast facilities with easy dining options. The outdoor eating and drinking area is quite and allows for stunning views at sunset.

10

Matthew

Aug 17, 2025

·

Stayed 1 night

Location was truly fantastic

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Dining

Breakfast is consistently praised for quality and choice. Dinner and bar options are generally enjoyed but can feel limited or pricey at times, with occasional slow service and mixed feedback on coffee or drinks selection.

Related guest reviews

8

Gaynor

Jul 14, 2025

·

Stayed 1 night

Great location and the terrace overlooking the estuary is perfect for a sun-downer. Service on the terrace wasn't particularly quick, but professional. Great breakfast with really good service.

10

Angela

Apr 14, 2023

·

Stayed 2 nights

Great hotel in a scenic location. Staff were friendly and welcoming and room was spotlessly clean with a balcony into a beautiful courtyard. They also catered very well for gluten free diet.

10

Stephen

Nov 13, 2024

·

Stayed 3 nights

Had a great 3 night stay in this lovely hotel. Food was very good, especially the breakfast and staff were very friendly. Enjoyed a Spa visit every day too.

10

Rhian

Jul 23, 2023

·

Stayed 1 night

Nice room and lovely view from the bar/restaurant. Very pleasant evening an dinner, with attentive staff. Breakfast was good although the black pudding was strange

10

David Geoffrey

Dec 8, 2025

·

Stayed 1 night

Fantastic hotel, great staff and excellent food.

8

David

Jul 8, 2023

·

Stayed 1 night

The food was excellent The drink options were vert poor. No real ale, the chemical beers upset my stomach. Only Fevertree was offered which spoils a G&T

8

Stan

Nov 28, 2024

·

Stayed 1 night

Very good -Hotel, Staff, Spa & breakfast Very poor - Dinner menu and food below average and expensive for what it is, would not have dinner there ever again but would make the effort and go to nearby Conwy

10

Helen

May 5, 2025

·

Stayed 1 night

A beautiful hotel with fabulous views. Friendly & polite staff, great food with several vegetarian options and excellent service.

8

Nicola

Jun 1, 2025

·

Stayed 1 night

We had an enjoyable stay but feel the correspondence regarding booking a table for a meal could have been better, there was never a mention of a bar menu, just a very limited restaurant menu. For the price, we were expecting wonderful but unfortunately it didn’t deliver, very grand looking on arrival but the room was quite bland & missing personality. The robes were threadbare & cheap looking, discovered bundled up in a plastic bag on a shelf, no slippers or vanity pack. The in room coffee etc was cheap & below expectations. Cooked breakfast was wonderful using local produce but the other choices were quite limited. All the staff were very welcoming & friendly, especially Ella who served us drinks & a beautiful cheese board in the small bar area and was very pleasant & attentive. The pool area was nice but the limited time you were allowed use was disappointing, having to pay a further £50 seems excessive. The hotel has all the ingredients for what could be a very luxurious stay but unfortunately some vital little touches were missing for us.

10

Carolyn

Nov 24, 2025

·

Stayed 3 nights

Our large rooms were clean and tastefully decorated, with a lovely view across the river to Conwy Castle. We enjoyed seeing the tide coming and going at various times of day. The food and drink we consumed at the hotel was good quality, from breakfast to a bar meal to dinner in the restaurant. All of the hotel staff we met were friendly, helpful, and appeared to be enjoying their jobs. They really added to our enjoyment.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$136
February	$149
March	$163
April	$184
May	$202
June	$199
July	$201
August	$212
September	$194
October	$174
November	$153
December	$171

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $362	8	9	10 $260	11 $238	12
13 $199	14 $175	15 $284	16 $201	17 $238	18	19
20 $207	21 $196	22 $186	23 $243	24 $248	25 $227	26 $269
27 $192	28 $192	29 $273	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2 $191	3 $201
4 $161	5 $181	6 $185	7 $185	8 $247	9 $205	10 $216
11 $164	12 $175	13 $175	14 $175	15 $174	16 $206	17 $216
18 $185	19 $185	20 $185	21 $185	22 $185	23 $205	24 $220
25 $185	26 $185	27 $185	28 $185	29 $185	30 $206	31 $216

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Monthly average prices

About this property

Location

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What guests think

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