Moon Palace The Grand Cancun All Inclusive
From
671 $
/ Nacht
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From
671 $
/ Nacht
Über diese Unterkunft
Gönn dir Massagen, Körperbehandlungen und Gesichtsbehandlungen, die vor Ort angeboten werden. Halte dich mit einer Runde Golf fit oder genieße einen erholsamen Tag am Privatstrand.
Annehmlichkeiten
Gönn dir Massagen, Körperbehandlungen und Gesichtsbehandlungen, die vor Ort angeboten werden. Halte dich mit einer Runde Golf fit oder genieße einen erholsamen Tag am Privatstrand.
Services der Unterkunft
Zum Angebot gehören ein PC-Arbeitsplatz, ein Textilreinigungsservice und eine rund um die Uhr besetzte Rezeption. Der Flughafentransfer (rund um die Uhr) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parkservice (kostenlos).
Gastronomie
Moon Palace The Grand Cancun - All-inclusive bietet seinen Gästen beste Küche im Restaurant JC Steakhouse. Alternativ findest du auch eine Snackbar. Wenn du eine Erfrischung benötigst, kannst du die Strandbar oder eine der 9 Bars/Lounges oder 5 Bars im Pool aufsuchen. Ein inbegriffenes großes Frühstück wird täglich von 07:00 Uhr bis 11:00 Uhr angeboten.
Zimmer
Gönn dir einen Aufenthalt in einem der 1304 Zimmer, die über private Whirlpools im Inneren und einen Smart-TV verfügen. Die Zimmer haben eigene möblierte Balkone. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Zur Austattung gehören Safes in Laptop-Größe und Schreibtische sowie Telefone, mit denen du kostenlose Auslandsgespräche führen kannst.
Lage
Moon Palace The Grand Cancun - All-inclusive in Cancún lockt mit einem Aufenthalt nur 15 Gehminuten von Moon Palace Golf Club und El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (Nationalpark) entfernt.
In der Nähe
Moon Palace Golf Club(0.6 Meilen)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (Nationalpark)(0.6 Meilen)
Nationalpark Arrecife de Puerto Morelos(0.6 Meilen)
Grand Outlet Riviera Maya(2.2 Meilen)
Xoximilco(2.3 Meilen)
El Tinto Golf Course(3.3 Meilen)
Anáhuac-Universität Cancún(7.2 Meilen)
Playa Coral(7.8 Meilen)
Riviera Cancun Golf Resort(8.7 Meilen)
Parroquia de Cristo Resucitado(9.1 Meilen)
Bahía Petempich (Bucht)(9.4 Meilen)
Poliforum Benito Juárez(10.4 Meilen)
Playa Delfines(11.8 Meilen)
Puerto Morelos Strand(12 Meilen)
Pabellón Cumbres Einkaufszentrum(12.1 Meilen)
Der bevorzugte Flughafen für Moon Palace The Grand Cancun - All-inclusive ist Flughafen Cancún (CUN)(7.2 Meilen)
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Business-Center
Zimmerservice
Lage
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, Cancún, Benito Juárez, Bundesstaat Quintana Roo, Mexiko
Moon Palace Golf Club (0.6 Meilen)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (Nationalpark) (0.6 Meilen)
Nationalpark Arrecife de Puerto Morelos (0.6 Meilen)
Grand Outlet Riviera Maya (2.2 Meilen)
Xoximilco (2.3 Meilen)
El Tinto Golf Course (3.3 Meilen)
Zimmeroptionen
12
Grand Villa Pool Four Bedroom
Zimmerdetails
3× Extragroße Doppelbetten
und 2 Französische Doppelbetten
BalkonKlimaanlageWLAN (kostenlos)KaffeemaschinePrivater Whirlpool im InnenbereichEigener Whirlpool
10
Grand Swim Up Suite Garden View
Zimmerdetails
1 Extragroßes Doppelbett
2 Französische Doppelbetten
Für bis zu 4 Personen
850 ft²
BalkonKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Privater Whirlpool im InnenbereichEigener Whirlpool
9
Grand Family Suite Garden View
Zimmerdetails
1 Extragroßes Doppelbett
und 2 Französische Doppelbetten
Für bis zu 6 Personen
1658 ft²
BalkonKlimaanlageWLAN (kostenlos)Eigenes BadPrivater Whirlpool im InnenbereichEigener Whirlpool
7
Grand-Zimmer
Zimmerdetails
1 Extragroßes Doppelbett
2 Französische Doppelbetten
Für bis zu 4 Personen
828 ft²
BalkonKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Privater Whirlpool im InnenbereichEigener Whirlpool
8
Grand Governor Suite King Size Bed
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 4 Personen
1625 ft²
BalkonKlimaanlageWLAN (kostenlos)Kinderbett(en) (kostenlos)Privater Whirlpool im InnenbereichEigener Whirlpool
8
Grand Presidential Suite
Zimmerdetails
1 Extragroßes Doppelbett
und 2 Französische Doppelbetten
Für bis zu 6 Personen
2497 ft²
BalkonKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Privater Whirlpool im InnenbereichEigener Whirlpool
6
Grand Deluxe Garden View Book 4 Nights, Get 2 Free Nights At Punta Cana
Zimmerdetails
1 Extragroßes Doppelbett
2 Französische Doppelbetten
Für bis zu 4 Personen
828 ft²
BalkonKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Privater Whirlpool im InnenbereichEigener Whirlpool
6
Grand Villa Sunset View Three Bedroom
Zimmerdetails
2 Extragroße Doppelbetten
und 2 Französische Doppelbetten
Für bis zu 8 Personen
BalkonKlimaanlageWLAN (kostenlos)KaffeemaschinePrivater Whirlpool im InnenbereichEigener Whirlpool
5
Grand Villa Sunset View Four Bedroom
Zimmerdetails
3× Extragroße Doppelbetten
und 2 Französische Doppelbetten
BalkonKlimaanlageWLAN (kostenlos)KaffeemaschinePrivater Whirlpool im InnenbereichEigener Whirlpool
4
Grand Villa Four Bedroom
Zimmerdetails
3× Extragroße Doppelbetten
und 2 Französische Doppelbetten
BalkonKlimaanlageWLAN (kostenlos)KaffeemaschinePrivater Whirlpool im InnenbereichEigener Whirlpool
7
Grand Honeymoon Suite King Size Bed
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
829 ft²
BalkonKlimaanlageWLAN (kostenlos)Eigenes BadPrivater Whirlpool im InnenbereichEigener Whirlpool
16
Grand Villa Pool Three Bedroom
Zimmerdetails
2 Extragroße Doppelbetten
und 2 Französische Doppelbetten
Für bis zu 8 Personen
BalkonKlimaanlageWLAN (kostenlos)KaffeemaschinePrivater Whirlpool im InnenbereichEigener Whirlpool
5
Grand Villa Three Bedroom
Zimmerdetails
2 Extragroße Doppelbetten
und 2 Französische Doppelbetten
BalkonKlimaanlageWLAN (kostenlos)KaffeemaschinePrivater Whirlpool im InnenbereichEigener Whirlpool
Gästebewertungen zu Moon Palace The Grand Cancun All Inclusive
8
Gut
Basierend auf 2.176 verifizierten Bewertungen
Wer übernachtet hier?
Familien
100%
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Im Moon Palace The Grand Cancun All Inclusive beschreiben Reisende ein weitläufiges Familienresort mit umfangreichen Pools, einem Wasserpark, Einrichtungen für Kinder, freundlichem Service und abwechslungsreichen Speisemöglichkeiten. Es gibt jedoch auch Nachteile wie aufdringliche Mitgliedschaftsangebote, logistische Herausforderungen und einen eher unspektakulären Strand.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Im Moon Palace The Grand Cancun All Inclusive beschreiben Reisende ein weitläufiges Familienresort mit umfangreichen Pools, einem Wasserpark, Einrichtungen für Kinder, freundlichem Service und abwechslungsreichen Speisemöglichkeiten. Es gibt jedoch auch Nachteile wie aufdringliche Mitgliedschaftsangebote, logistische Herausforderungen und einen eher unspektakulären Strand.
Familien heben den Wasserpark, die Spielzimmer, die abendlichen Shows und die zahlreichen Pools als herausragende Einrichtungen hervor. Mehrere loben auch das Spa. Die Vielfalt an Speisen ist groß, aber die Qualität ist uneinheitlich: Es gibt ausgezeichnete Restaurants, aber Buffets oder Getränke können durchschnittlich sein. Reservierungen und Wartezeiten für das Abendessen sind üblich. Die Zimmer sind im Allgemeinen geräumig, obwohl es in einigen Gebäuden Berichte über Wartungsprobleme oder gelegentliche Gerüche oder Schädlinge gibt. Erwarten Sie einen abwechslungsreichen Aufenthalt, der ideal für Familien ist, die Wert auf Unterhaltung vor Ort legen und nicht unbedingt Strandzeit priorisieren.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Riesiges Resort mit vielen Pools, einem großen Wasserpark, Kinderclubs/Spielzimmern, Shows und einem gut bewerteten Spa; der interne Golfwagen-Transport hilft, kann aber Wartezeiten mit sich bringen. Die App erleichtert Buchungen, obwohl einige die Größe als anstrengend empfinden.
Ähnliche Gästebewertungen
10
Roksana
13. Aug. 2025
·
Aufenthalt für 5 Nächte
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
10
John
10. Okt. 2025
·
Aufenthalt für 5 Nächte
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
10
Andrew
9. Nov. 2025
·
Aufenthalt für 8 Nächte
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
10
Maria
17. Mai 2025
·
Aufenthalt für 4 Nächte
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
10
Chen
24. Feb. 2025
·
Aufenthalt für 5 Nächte
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
8
Steven
28. Mai 2025
·
Aufenthalt für 5 Nächte
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
10
Jeremy
27. Nov. 2025
·
Aufenthalt für 7 Nächte
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
10
Jillian Leigh
22. Nov. 2025
·
Aufenthalt für 10 Nächte
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
10
Zalika
1. Juli 2025
·
Aufenthalt für 7 Nächte
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
10
Vikram
22. Feb. 2025
·
Aufenthalt für 5 Nächte
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Viele Gäste finden die Zimmer und das Gelände sauber. Es gibt jedoch immer wieder Berichte über Schädlinge (Kakerlaken oder Ameisen), Feuchtigkeit oder Gerüche und gelegentlich schmutzige Pools oder unregelmäßige Auffüllung.
Ähnliche Gästebewertungen
10
Shilpi
2. Nov. 2025
·
Aufenthalt für 3 Nächte
Clean room , staff amenities everything is so good
Clean room , staff amenities everything is so good
4
Ning
19. Nov. 2025
·
Aufenthalt für 7 Nächte
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
2
Danhong
27. Juni 2025
·
Aufenthalt für 4 Nächte
Dirty and ants in the room anywhere
Dirty and ants in the room anywhere
10
OREN
5. Sept. 2025
·
Aufenthalt für 7 Nächte
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
10
thomas
6. Sept. 2025
·
Aufenthalt für 6 Nächte
Mis à part la propriété de certaines piscines, l'endroit est parfait
Mis à part la propriété de certaines piscines, l'endroit est parfait
2
Qingsong
27. Dez. 2025
·
Aufenthalt für 5 Nächte
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
4
Whitney
31. Mai 2025
·
Aufenthalt für 5 Nächte
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
10
Jeffrey Clarence
31. Okt. 2025
·
Aufenthalt für 4 Nächte
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
6
SHAISHAV
26. Aug. 2025
·
Aufenthalt für 4 Nächte
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
6
Blanca
12. Okt. 2025
·
Aufenthalt für 3 Nächte
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer sind für viele geräumig und komfortabel, aber einige empfinden sie als veraltet und berichten von Problemen wie lauter oder schwacher Klimaanlage, Gerüchen im Wasser oder auf dem Balkon, defekten Whirlpool-Düsen und kaputten Aufzügen.
Ähnliche Gästebewertungen
10
Mayka
10. Mai 2025
·
Aufenthalt für eine Nacht
The space in the room, very comfortable.
The space in the room, very comfortable.
10
Mirian
6. Nov. 2025
·
Aufenthalt für 3 Nächte
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
6
Kentrell
25. Nov. 2025
·
Aufenthalt für 4 Nächte
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
10
Matthew
20. Sept. 2025
·
Aufenthalt für 5 Nächte
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
4
Ning
19. Nov. 2025
·
Aufenthalt für 7 Nächte
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
6
Connie
5. Sept. 2025
·
Aufenthalt für 4 Nächte
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
10
margaret
23. Feb. 2026
·
Aufenthalt für 2 Nächte
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
Christopher
12. Aug. 2025
·
Aufenthalt für 2 Nächte
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
4
suping
22. Nov. 2025
·
Aufenthalt für 5 Nächte
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
10
Quynh Thi Ngoc
15. Nov. 2025
·
Aufenthalt für 3 Nächte
Very nice room
Very nice room
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Service
Das Personal wird durchweg als freundlich und zuvorkommend gelobt, mit hilfsbereiter Unterstützung durch den Concierge. Wiederkehrende Beschwerden beziehen sich auf aggressive Verkaufsgespräche für Timeshares oder Mitgliedschaften sowie zeitweise langsamen Restaurantbetrieb oder umständliche Check-in-/Check-out-Prozesse.
Ähnliche Gästebewertungen
10
Herlinda
30. Nov. 2025
·
Aufenthalt für 6 Nächte
Staff was the best customer service
Staff was the best customer service
10
Calvin
25. Nov. 2025
·
Aufenthalt für 6 Nächte
Staff was incredible. They went above and beyond to make our trip great.
Staff was incredible. They went above and beyond to make our trip great.
10
David
20. Apr. 2025
·
Aufenthalt für 4 Nächte
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
10
Matthew
20. Sept. 2025
·
Aufenthalt für 5 Nächte
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
2
Yong Fu
25. Aug. 2025
·
Aufenthalt für 7 Nächte
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
8
Hugo
8. Sept. 2025
·
Aufenthalt für 5 Nächte
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
8
Kristi
9. Dez. 2024
·
Aufenthalt für 3 Nächte
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
10
Hira
21. Apr. 2025
·
Aufenthalt für 4 Nächte
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
8
Daniel
22. Feb. 2025
·
Aufenthalt für 4 Nächte
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
10
Alisha
10. März 2025
·
Aufenthalt für 4 Nächte
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Lage
Günstig gelegen zum Flughafen, aber relativ abgelegen von der Hotelzone. Die Strandbedingungen sind oft schlecht (Seetang und trübes Wasser), sodass einige Gäste andere Hotels der Kette besuchen, um bessere Strände zu genießen.
Ähnliche Gästebewertungen
8
Amrita
4. März 2025
·
Aufenthalt für 2 Nächte
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
8
Thang
14. Okt. 2025
·
Aufenthalt für 4 Nächte
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
10
Alma
10. Nov. 2025
·
Aufenthalt für 5 Nächte
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
10
Elizabeth Margarita Lazo De
14. Sept. 2025
·
Aufenthalt für 7 Nächte
Excellent amenities. Great staff. Good location
Excellent amenities. Great staff. Good location
8
Iliana
17. Sept. 2025
·
Aufenthalt für 4 Nächte
The beach is not good
The beach is not good
10
Erick
20. Juni 2025
·
Aufenthalt für 9 Nächte
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
8
Melody
21. Juni 2025
·
Aufenthalt für 5 Nächte
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
10
Asim
20. Okt. 2025
·
Aufenthalt für 3 Nächte
The beach water was not clear
The beach water was not clear
8
Jayasimha
30. Nov. 2025
·
Aufenthalt für 5 Nächte
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
8
Zaid
1. März 2025
·
Aufenthalt für 4 Nächte
Nice property but had to shuttle to other properties to get near beach
Nice property but had to shuttle to other properties to get near beach
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KI-Zusammenfassung aktueller Gästebewertungen
Gastronomie
Viele Speisemöglichkeiten mit einigen herausragenden Angeboten; die Vielfalt ist eine Stärke. Die Qualität ist jedoch unbeständig (lauwarme Buffets und verwässerte oder begrenzte Getränke), und Reservierungen und Wartezeiten für das Abendessen können schwierig sein.
Ähnliche Gästebewertungen
6
Angel
3. Nov. 2025
·
Aufenthalt für 3 Nächte
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
8
Victor
18. Juli 2025
·
Aufenthalt für 3 Nächte
People was great! Great service. Food experience was not the best.
People was great! Great service. Food experience was not the best.
8
Ramin
3. Apr. 2025
·
Aufenthalt für 5 Nächte
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
8
PHUC
1. Juni 2025
·
Aufenthalt für 4 Nächte
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
10
margaret
23. Feb. 2026
·
Aufenthalt für 2 Nächte
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
ashley marie
30. März 2025
·
Aufenthalt für 7 Nächte
Food was 50/50
Food was 50/50
8
Siwei
26. Juli 2025
·
Aufenthalt für 4 Nächte
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
8
Alex Lombardo
17. Aug. 2025
·
Aufenthalt für 6 Nächte
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
8
Nam
18. Okt. 2025
·
Aufenthalt für 5 Nächte
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
10
Jeffrey Clarence
31. Okt. 2025
·
Aufenthalt für 4 Nächte
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
10
Varun
16. Juli 2024
·
Aufenthalt für 5 Nächte
👍
👍
10
Horacio armando
vor 4 Wochen
·
Aufenthalt für 4 Nächte
Todo excelente, el mejor hotel para familias que conozco
Todo excelente, el mejor hotel para familias que conozco
8
David
3. Okt. 2026
·
Aufenthalt für 3 Nächte
Overall the hotel was great, but I think they could do a better job of keeping the pools clean. I saw what looked to be vomit, in addition to plenty of bugs and other debris.
Overall the hotel was great, but I think they could do a better job of keeping the pools clean. I saw what looked to be vomit, in addition to plenty of bugs and other debris.
10
Luis
27. Sept. 2026
·
Aufenthalt für 2 Nächte
Increíble, los mejores restaurantes, la mejor calidad.
Increíble, los mejores restaurantes, la mejor calidad.
8
Freddy
17. Sept. 2026
·
Aufenthalt für 3 Nächte
Muy buen hotel, comida muy buena, opciones para divertirse en las albercas y en el resort, la playa sin sargazo pero el agua chocolatosa, estan trabajando todo el dia en contener el sargazo, pero no se disfruta del mar..el hotel ya necesita un mantenimiento mayor, ya se ve viejito y con detalles.
Muy buen hotel, comida muy buena, opciones para divertirse en las albercas y en el resort, la playa sin sargazo pero el agua chocolatosa, estan trabajando todo el dia en contener el sargazo, pero no se disfruta del mar..el hotel ya necesita un mantenimiento mayor, ya se ve viejito y con detalles.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 00:00
Bis 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Preise für kommende Reisedaten
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Dezember 2026
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Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-11-02: 832.8207470178223USD
- 2026-11-03: 737.3990694116212USD
- 2026-11-04: 731.8051694116211USD
- 2026-11-05: 731.8051694116211USD
- 2026-11-06: 728.0688921606446USD
- 2026-11-07: 737.770471048584USD
- 2026-11-08: 736.8917125146485USD
- 2026-11-09: 682.1756952905274USD
- 2026-11-10: 737.770471048584USD
- 2026-11-11: 739.3440285632325USD
- 2026-11-12: 762.2392084594727USD
- 2026-11-13: 760.8487227941895USD
- 2026-11-14: 760.9029410144044USD
- 2026-11-15: 732.2285358666993USD
- 2026-11-16: 638.2309401025391USD
- 2026-11-17: 633.5855858166505USD
- 2026-11-18: 638.2309401025391USD
- 2026-11-19: 675.5093124609376USD
- 2026-11-20: 690.6916432495118USD
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: 1052.033342105713USD
- 2026-11-24: 1054.1533154870606USD
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: 1011.1538283374024USD
- 2026-11-28: 874.9642827941896USD
- 2026-11-29: 414.5108579663086USD
- 2026-11-30: 612.0509827941895USD
- 2026-12-01: 707.1472827941896USD
- 2026-12-02: 707.1472827941896USD
- 2026-12-03: 774.2740827941896USD
- 2026-12-04: 743.6368278479005USD
- 2026-12-05: 756.3736027941895USD
- 2026-12-06: 597.170676171875USD
- 2026-12-07: 707.1472827941896USD
- 2026-12-08: 707.86304524292USD
- 2026-12-09: 707.86304524292USD
- 2026-12-10: 730.6416627941895USD
- 2026-12-11: 1380.6527745092774USD
- 2026-12-12: 1380.6527745092774USD
- 2026-12-13: 737.9130499450685USD
- 2026-12-14: 713.3915965820313USD
- 2026-12-15: 694.8407027941895USD
- 2026-12-16: 725.1527849890138USD
- 2026-12-17: 740.7106827941896USD
- 2026-12-18: 971.5969250317384USD
- 2026-12-19: 921.9530427941895USD
- 2026-12-20: 921.0748305395508USD
- 2026-12-21: 921.0748305395508USD
- 2026-12-22: 974.5357027941895USD
- 2026-12-23: 801.0306379003907USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 1260.9433145092776USD
- 2027-01-02: 1097.8319643725588USD
Es wird ein Transferservice vom Flughafen angeboten (eventuell gegen Gebühr). Bitte teile der Unterkunft dazu vor der Anreise deine Ankunftszeit mit. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Der Name auf der Kreditkarte, die an der Rezeption für die Abrechnung der Zusatzkosten benutzt werden soll, muss mit dem Namen übereinstimmen, auf den das Zimmer reserviert wurde
- Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Kohlenmonoxidmelder, einem Rauchmelder, einem Sicherheitssystem und Fenstergittern ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
- Wegen Bauarbeiten am benachbarten Gebäude kann es zu Beeinträchtigungen durch Baulärm kommen.
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
Unternehmensdetails
Registrierungsnummer der Unterkunft 005-007-001007/2025
- Gebühr für den Flughafentransfer: 26 USD pro Person (Hin- und Rückfahrkarte)
- Gebühr für den Flughafentransfer (Preis pro Kind): USD 26 für eine Hin- und Rückfahrkarte, (Kinder bis 17 Jahre)
- Später Check-out gegen Gebühr möglich (je nach Verfügbarkeit)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Business-Center
Zimmerservice
Services
Business-Center
Informationsschalter für Ausflüge
Chemische Reinigung
Babysitting/Kinderbetreuung
Reinigung
Bankett-Ausstattung
Geldwechsel
Safe
Geldautomat
Fahrradvermietung
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Schnelles Ein- und Auschecken
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Lockers Available
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Whirlpool/Jacuzzi
Dampfsauna
Massage
Spa & Wellness Center
Friseur/Schönheitssalon
Körperanwendungen
Gesichtsanwendungen
Kinder-Club
Pool-Bar
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Pool eingezäunt
Snack Bar/Deli
Aktivitäten
Pool
Tennisplätze
Privatstrand
Garten
Golfplatz (in der Nähe)
Strand (in der Nähe)
Radfahren
Billard
Angeln
Minigolf
Reiten
Spielplatz
Pool im Freien
Beheiztes Freibad
Live-Musik
Bicycle Tour Information
Evening Entertainment
Gartenmöbel
Pool (Rooftop)
Pool (Seasonal Outdoor)
Tischtennis
Terrasse
Fitness Center (nearby)
Water Park
Parkmöglichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Parkservice
Kostenfreies Parken
Parking (Limited)
Parking Onsite
Internet
Kostenloses W-LAN