Green Garden Residence

We booked two apartments at Green Garden Residence for our family trip to Kraków, including elderly guests. The experience was shockingly poor from start to finish. Misleading Information: The booking confirmation listed were a completely different building. This was never communicated beforehand and caused confusion and stress. The apartments were in separate buildings, despite being booked together, making it extremely difficult, especially for our elderly family members, since one building had no lift. Prepaid garage parking was not available despite confirmation, and no alternative was provided. Appalling Customer Service: When we reported these issues, the response from Green Garden Residence was rude and dismissive. There was no offer of assistance or even basic courtesy. We were left stranded, forced to urgently find alternative accommodation at our own expense. No compensation, apology, or adequate response was provided by the property or booking platform. This experience was disgraceful and unacceptable on every level. If you value safety, cleanliness, and customer service, avoid Green Garden Residence entirely.

Great quality

Lovely property in a great location. In great condition, clean and all the basics provided. The only downside was that the bed frame was really squeaky so ended up sleeping on a mattress on the floor. Also note there is no bedroom, it’s an open plan studio.

Apartment spacious but lack of mirrows and drawers. The bed was far too low and unsteady everytime i moved it made so much niose 5 nights of lack of sleep i slept on the settee.

The apartment it self is clean and very modern everything you need is there. The design of the ceiling is so bad because you will hit your head every single time you will sleep. The check in was little unclear from the mail and the address is wrong or not complete. The sleeping is good if you sleep early and wake up early. Because it is very busy street. You can find bus , grocery stores cafe around the building. I recommend this for three persons not 4 adults maybe if you have kids may enough for four people. Krakow becomes so expensive after inflation. I came before and prices is the double maybe more. the bed can make back pain alittle too tough but bearable the street is alittle noisy after 7:00 am so you have to wake early