Is parking available at the hotel?

Yes, parking is available on-site. Self-parking is offered at a fee of PLN 60 per day. Please note that parking is limited, and reservations are recommended.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately PLN 50 for adults and PLN 25 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 5:30 AM the following day, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of PLN 110 per vehicle (one-way). Guests must arrange the transfer by contacting the property 48 hours prior to arrival.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additionally, elevators are available for easy access to different floors.

Where is the hotel located in relation to key attractions?

The hotel is centrally located in Kraków, within a 5-minute drive of Main Market Square and Oskar Schindler Factory. It is 1.6 km from Wawel Castle and 11.8 km from Wieliczka Salt Mine. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is operational from 8:00 AM to 10:00 PM. Please note that the pool will be closed seasonally from January 13 to January 26.

What are the hotel’s policies regarding children?

Children are welcome at the hotel. One child aged 6 years or younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

Galaxy Hotel in Kraków

Average nightly price at Galaxy Hotel by month, last 12 months (USD)
Month	Average price
January	$91
February	$96
March	$103
April	$112
May	$117
June	$126
July	$106
August	$126
September	$139
October	$119
November	$118
December	$135

What guests think

Guests of Galaxy Hotel describe a clean, comfortable riverside stay with a popular pool and spa and generally varied breakfasts, while noting the location is a 20-30 minute walk from Old Town, with trams and a mall nearby.

Many enjoyed the pool and sauna area, but recurring issues include out-of-service or cold jacuzzis, access limits or public bookings that reduce availability, occasional closures, and slow or faulty lifts. Rooms are typically comfortable, some with river views, though several note heat or weak AC, small layouts, and noise from trams or near elevators. Service feedback ranges from very helpful to occasionally rude or unresponsive at reception or the spa. Expect a well-equipped base slightly outside the center.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and spa are popular for relaxing after sightseeing. Recurring issues include out-of-service or cold jacuzzis, booking limits or public reservations that reduce access, occasional closures, and slow lifts.

Related guest reviews

8

Hanne

Sep 30, 2023

·

Stayed 4 nights

Bra renhold, fine rom, 30 min gange fra gamlebyen. Heisen var veldig treg, men stabil.

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8

carol

Jan 7, 2026

·

Stayed 6 nights

Everything was great, the spa, the food, the cleanliness, the staff. My only complaints are that the lifts were a bit slow and that a few people came to breakfast in their pyjamas. I don't think the management should have allowed this in a 4 star hotel. It's not acceptable in any hotel but certainly not a 4 star.

10

Lyndsay

Jul 15, 2024

·

Stayed 1 night

We were in the business suite (or one bedroom apartment - description varies by site) and it was superb, with a lovely river view. Clean, spacious, robes and slippers, full range of toiletries, value-for-money minibar, and excellent (if small) pool/sauna, etc. We didn't try the restaurant or spa facilites, but the breakfast buffet was very good and the bar was very reasonably priced. The old town was a 20 minute walk away (if happy to walk through back streets) or 40 minutes if walking along the Vistula - there's a tram stop nearby though. All-in-all, excellent value for money - I'd definitely stay here again.

10

Nicola

Sep 5, 2024

·

Stayed 3 nights

Staff were friendly and extremely helpful. Lovely clean room. Spa was lovely just disappointing that the hot yub was out of use during our stay.

8

Tor

Jan 27, 2026

·

Stayed 3 nights

Ryddig hotell med grei standard. Fine rom, men beliggenhet litt for langt unna bykjernen. Iskaldt jacuzzi ved bassenget, bare ok basseng. Ok frokost, men savnet bacon som fast innslag og mer pålegg. Ok bar/lobby, men stengte baren tidligere enn oppgitt.

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8

Ann Marie

Aug 25, 2025

·

Stayed 1 night

We enjoyed our third stay at Galaxy hotel in Krakow. We especially appreciated the pool and jacuzzi, and regret that on Friday morning the jacuzzi was not in service. It would have been better if the regular cleaning of the jacuzzi three times a week was done during the night or early in the morning. The room was clean. The breakfast was ok, although I remember even more impressive breakfasts from earlier stays.

8

Wegar Glad

Jul 17, 2024

·

Stayed 3 nights

SPA-avdelingen åpner sent og stenger tidlig.

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10

Adriana

Jul 3, 2024

·

Stayed 2 nights

Nice hotel. Near diwntown. Great spa. Good breakfast. On site restaurant, dishes were very tasty

8

Ursula

Aug 28, 2023

·

Stayed 4 nights

Eine Mitarbeiterin konnte nur sehr wenig Englich, war ok, hat mich aber verwundert. Pool war einige Zeit geschlossen und wahr ein Auswahlkriterium.

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8

Tamara

Sep 8, 2024

·

Stayed 3 nights

Excellent hotel! But I didn’t like that they outsourced their swimming pool so anyone from the street can book it leaving no options for hotel residents to book a swimming pool. I stayed several days and pool was booked for one week upfront! I specifically booked this hotel to use the pool after extremely long travel and get rid of tension in a lower back after 19 hours flight and airport time!

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Cleanliness

Most reviews praise clean rooms and well-kept facilities. A few note housekeeping misses plus occasional odors or a stray pest.

Related guest reviews

8

Idan

Jul 18, 2025

·

Stayed 2 nights

Reasonable hotel, a bit old and smelly. The one time I contacted the reception for a taxi to the airport they offer me a taxi for 300% higher than uber, well, I don’t like hotel can’t be trusted.

10

Lynsay

Feb 19, 2025

·

Stayed 3 nights

Hotel lovely and very clean. Spa facilities great for down time. Food in restaurant was very nice too. Breakfast plentiful and open from 6.30.

10

Angela

Jun 27, 2024

·

Stayed 5 nights

Enjoyed our stay at Galaxy Hotel, Krakow. The rooms were clean and spacious. Breakfast each morning had lots of choice. Would return ourselves and recommend to friends and family.

8

Maryann Kjøbli

Oct 5, 2023

·

Stayed 4 nights

Suiten var veldig innrøyket, som ikke ble opplyst om. Sølvkre på badet. Ellers bra.

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10

Richard

Jul 24, 2024

·

Stayed 3 nights

Tökéletes állapotú szoba, naponta takarította és feltöltötte a személyzet. Ásványvizet és kávét, teát is bekészítettek minden délelőtt.

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8

Tove

Jul 18, 2025

·

Stayed 4 nights

Hotel i gåavstand til sentrum. Fint rom, men sjokolade på gulvet (ikke som vi hadde med) etter renhold dag 2. Deilig AC på rommet og deilig spa-område. Personalet virket uinteressert og ga en monoton info på innøvde engelske gloser. Frokosten var sparsom men grei. Likevel et greit hotel å være på.

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6

Ronni Prinz

Jul 26, 2025

·

Stayed 3 nights

God service fra personalet. Ringe morgenmad, værelserne var ikke helt rene og en del af hotellet Lugtede meget af klor. Personalet havde lavet en morgenmads box til os da vi skulle afsted kl 05 til Auschwitz

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8

sara

Jun 27, 2024

·

Stayed 4 nights

The clesnliness of the hotel and swimming pool could not be faulted. Staff were helpful.

10

Antony

May 17, 2023

·

Stayed 4 nights

The hotel was just off of the central historic area, on the river, and on the corner of the Jewish Quarter - full of great restaurants. The location was good with plenty of sites to visit around it. The hotel was clean and quiet. The staff were friendly and the stay was enjoyable. The spa was relaxing and the breakfast was un-hurried with plenty of choice.

8

Louise

Oct 31, 2025

·

Stayed 3 nights

Very comfortable and clean room.

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Rooms

Rooms are generally comfortable, some spacious with river views and very good beds. Several mention heat or weak AC and occasional noise from trams or near elevators, plus a few hard extra beds and minor maintenance issues.

Related guest reviews

10

Charlotte Rantanen

Feb 14, 2026

·

Stayed 3 nights

Virkelig behagelig seng, god temperatur på værelset og flot udsigt. Eneste minus er at køleskabet ikke virker, når det blev sat til

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10

Frédéric

Apr 20, 2025

·

Stayed 3 nights

L hôtel est situé au bord de la Vistule. Chambre très agréable, literie de de bonne qualité, un bémol sur l insonorisation entre les chambres. Le plus: la piscine avec jacuzzi, restaurant qualitatif

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10

Stuart

Apr 11, 2024

·

Stayed 1 night

Bed was lumpy, otherwise Great!

8

Morten

Oct 26, 2022

·

Stayed 6 nights

Nice location by the river and next to shopping center. No traffic noise. Ok breakfast. However, the room was next to elevator that made a lot of noise, not recommend to accept a room here ! Bed was worn and I could feel the springs through the madress....

10

Lyndsay

Jul 15, 2024

·

Stayed 1 night

We were in the business suite (or one bedroom apartment - description varies by site) and it was superb, with a lovely river view. Clean, spacious, robes and slippers, full range of toiletries, value-for-money minibar, and excellent (if small) pool/sauna, etc. We didn't try the restaurant or spa facilites, but the breakfast buffet was very good and the bar was very reasonably priced. The old town was a 20 minute walk away (if happy to walk through back streets) or 40 minutes if walking along the Vistula - there's a tram stop nearby though. All-in-all, excellent value for money - I'd definitely stay here again.

8

ANNA

Apr 7, 2025

·

Stayed 3 nights

Too hot in room, no instruction how to adjust temperature. Hair shampoo and conditioner would be better separately. Overall hotel nice, clean, quiet with nice brekfast.

10

Luca

Dec 12, 2022

·

Stayed 1 night

Hotel molto pulito, stanza ampia e bagno spazioso. La posizione è abbastanza comoda per visitare la città, il centro è raggiungibile a piedi in circa 20 minuti.

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6

Karolina

Apr 18, 2025

·

Stayed 2 nights

Price to high for standard, room are very small, no air condition so very hot.

10

Elisabeth

Aug 8, 2025

·

Stayed 3 nights

Veldig fint opphold på galaxy hotel. Mind barn og jeg likte godt bassenget. Bra sikkerhet på hotell mtp ingen kan ta heis uten rom kort. Ok utvalg av mat. Synd de ikke har is på hotell, det savnet vi. Sovesofa var hard. Men vi klarte oss. Takk for oss Tok taxi rundt om kring med uber og bolt, veldig rimelig.

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6

Lars

Jul 25, 2024

·

Stayed 2 nights

Meget larm fra vejen og letbane. ekstra seng var meget dårlig at ligge på. Værelserne var også lidt indelukket. Morgenmaden var til gengæld rigtig god. Og poolen var godt med boblebad.

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Service

Many guests found the staff friendly and helpful. However, multiple reviews report rude or unhelpful reception or spa interactions, slow check-in/out, and overpriced taxi offers.

Related guest reviews

8

Idan

Jul 18, 2025

·

Stayed 2 nights

Reasonable hotel, a bit old and smelly. The one time I contacted the reception for a taxi to the airport they offer me a taxi for 300% higher than uber, well, I don’t like hotel can’t be trusted.

8

Joel

Jul 21, 2023

·

Stayed 4 nights

Nice and clean. Close (15min walk) to the Jewish area (very nice restaurants and bars) but a bit far from the city center. A mall is very close (3 min walk). However, the staff could use a smile and be a bit more polite. But this seems to be a cultural thing since not many Polish people smile and do small talk with tourist. The reception should still think about this as taking on many international tourists. The Pool & SPA is OK. But the lady in the reception of the spa was very rude, did not even give us towels, so had to go back and ask for it. She also asked us to pay to buy spa slippers and was overall anything but concerned about the guest comfortability and happiness.

10

Samuel

Dec 15, 2024

·

Stayed 1 night

Front desk were super kind and helpful, the hotel is convenient located which allow us to walk to all places we wanted to go

10

Rob

Aug 28, 2024

·

Stayed 3 nights

The staff were excellent, particularly in the breakfast room. Location near the river is pleasant; and it was close enough to easily walk to the Jewish Quarter and Old Town.

8

Shannon

Oct 10, 2024

·

Stayed 1 night

Good customer service

8

Cezary

Nov 14, 2022

·

Stayed 1 night

Kilka lat temu miałem wrażenie, że hotel jest świetny; aktualnie już nie jest, check-in /check-out w recepcji to droga przez mękę i strata 30 minut, miła obsługa jest marnym pocieszeniem. Nieczynne jaccuzi odgrodzone taśmą, wygląda jak na budowie, zero estetyki.

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10

Hege

Jul 19, 2024

·

Stayed 4 nights

Hotellet er veldig fint! Rolig område, med gåavstand til det meste. 3 min til shoppingsentre, 20 minutter til jødiske kvartal og ca 25. min til gamlebyen. Rett utenfor hotellet var det en koselig promenade langs elven. Vi bodde i toppetasjen med utsikt over elven. Hotellet var veldig fint. Eneste minuset var at vi ikke fikk hjelp på hotellet vedr. typiske «turist spørsmål» Skulle de gi et svar måtte vi booke alt via dem.

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10

Cefin

Oct 14, 2024

·

Stayed 3 nights

Excellent service and hotel

4

Natasja

Dec 2, 2024

·

Stayed 3 nights

30 min gåtur indtil byen, elevator virkede ikke under opholdet, ik stort udvalg af morgenmad, rengøringen har ved en fejl smidt nogle af vores ting ud og de vil ik gøre noget ved det, dette er virkelig over alt kritik.

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4

Dylan

Jun 18, 2023

·

Stayed 5 nights

The staff was very rude and uncouth at the reception desk. Especially the female staff. I tried to leave a list of sites for Schindlers list and the night staff wanted it and the next morning the woman at the front desk gave me soo much lip about it I could not believe it! First she said I may need it and I'm like, duhh I created it for you, then she says they didnt tell her about it and I'm like oh my god woman just give to to the people that are there at night so you all can explain to tourist where certain interesting Schindler's list sites are. The customer service in Poland is the worse! I could not believe how rude the females were at the front desk. All they wanted to do was say "no" or we "we don't know" or "we don't have". This hotel needs to seriously train the staff on how to communicate properly and provide customer service at the highest level!

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Location

Riverside next to a shopping mall and within walking distance of the Jewish Quarter; about 20-30 minutes on foot to Old Town, with trams and taxis nearby. Some consider it a bit far or note tram/road noise.

Related guest reviews

8

Christiana

Jul 28, 2024

·

Stayed 2 nights

It was very good to walk to the city ( about 30 minutes) and to have a pool to swim after the day

8

Morten

Oct 26, 2022

·

Stayed 6 nights

Nice location by the river and next to shopping center. No traffic noise. Ok breakfast. However, the room was next to elevator that made a lot of noise, not recommend to accept a room here ! Bed was worn and I could feel the springs through the madress....

10

Rob

Aug 28, 2024

·

Stayed 3 nights

The staff were excellent, particularly in the breakfast room. Location near the river is pleasant; and it was close enough to easily walk to the Jewish Quarter and Old Town.

8

Laila

Jan 16, 2026

·

Stayed 2 nights

Bra rum och säng. Mycket bra frukost. Nära ett köpcentrum. Skön promenad till centrum om man tycker om att promenera, vilket vi gärna gör.

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10

Rosa Maria

Dec 16, 2022

·

Stayed 19,337 nights

Hotel accogliente,pulito, elegante. Colazione ottima. Struttura con ogni confort. Leggermente fuori centro ma raggiungibile con una passeggiata o con mezzi.

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10

Charlotte

Jan 11, 2025

·

Stayed 4 nights

Great place to stay and quick taxi into square

8

Ghulam

Sep 18, 2024

·

Stayed 3 nights

Mooie ligging, dichtbij winkelcentrum, genoeg eetgelegenheden, het centrum makkelijk te bereiken met tram . Vriendelijke personeel en super ontbijt.

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10

Tsubono

Sep 27, 2025

·

Stayed 6 nights

隣にモールがあり、便利。

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10

Marine

May 2, 2024

·

Stayed 5 nights

Hôtel parfait . Si je pouvais je mettrais 6 étoiles sur 5. Très bon accueil. Les enfants sont très bien accueillis avec un sachet surprise. Il peuvent également profiter d'une aire de jeux et d'un mur d'escalade. La chambre est spacieuse. Vous avez des bouteilles d'eau offertes tous les jours. Dans la chambre vous avez également un petit frigo. L'hôtel est vraiment calme. Le petit déjeuner est parfait ! Il y en a pour tous les goûts. L'espace piscine chauffée , jacuzzi, sauna et hamman est très appréciable après une journée de visite. Nous avons également utilisé le parking de l'hôtel: 45€ pour 5 jours. Le quartier juif est à 15 minutes à pieds, un centre commercial est à 2 pas de l'hôtel, c'est agréable de marcher le long du fleuve pour aller jusqu'au château. Le centre est accessible en tramway (5/10 minutes à pied et 8 minutes de tramway 1) Nous avons passé un super séjour dans cet hôtel et nous ne pouvons que le recommander.

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10

Mark

Dec 25, 2024

·

Stayed 3 nights

Excellent venue for staying and only short walk to Jewish quarter

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Dining

Breakfast is widely described as varied and good, and the on-site restaurant is often praised. Downsides include sparse or unreplenished items at busy times, limited allergy options, and the bar closing earlier than stated.

Related guest reviews

10

Lyndsay

Jul 15, 2024

·

Stayed 1 night

We were in the business suite (or one bedroom apartment - description varies by site) and it was superb, with a lovely river view. Clean, spacious, robes and slippers, full range of toiletries, value-for-money minibar, and excellent (if small) pool/sauna, etc. We didn't try the restaurant or spa facilites, but the breakfast buffet was very good and the bar was very reasonably priced. The old town was a 20 minute walk away (if happy to walk through back streets) or 40 minutes if walking along the Vistula - there's a tram stop nearby though. All-in-all, excellent value for money - I'd definitely stay here again.

10

Alexa

Aug 2, 2025

·

Stayed 3 nights

Breakfast was very good lots of choice and something for everyone. Beds are super comfortable and a good size. The staff are very friendly and helpful. Will definitely be staying again.

10

Lynsay

Feb 19, 2025

·

Stayed 3 nights

Hotel lovely and very clean. Spa facilities great for down time. Food in restaurant was very nice too. Breakfast plentiful and open from 6.30.

6

Gavin

Aug 12, 2024

·

Stayed 2 nights

Easy commute by tram from the town centre. Nice pool, friendly staff. Very busy at breakfast times, some popular items don’t get replenished once gone, eg waffles and pancakes.

10

Andrew

Oct 22, 2022

·

Stayed 2 nights

Hotel beautiful, staff spoke good English and very helpful. You need to download Uber to get around. Spa suite awesome shame jacuzzi broken. Restaurant has limited choice for allergies which is awfully disappointing.

8

Tor

Jan 27, 2026

·

Stayed 3 nights

Ryddig hotell med grei standard. Fine rom, men beliggenhet litt for langt unna bykjernen. Iskaldt jacuzzi ved bassenget, bare ok basseng. Ok frokost, men savnet bacon som fast innslag og mer pålegg. Ok bar/lobby, men stengte baren tidligere enn oppgitt.

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10

Diego

Jan 10, 2023

·

Stayed 19,362 nights

Ottima struttura. Ottimo rapporto qualità prezzo. Ristorante delizioso e prima colazione varia e abbondante

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8

Ghulam

Sep 18, 2024

·

Stayed 3 nights

Mooie ligging, dichtbij winkelcentrum, genoeg eetgelegenheden, het centrum makkelijk te bereiken met tram . Vriendelijke personeel en super ontbijt.

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8

Tove

Jul 18, 2025

·

Stayed 4 nights

Hotel i gåavstand til sentrum. Fint rom, men sjokolade på gulvet (ikke som vi hadde med) etter renhold dag 2. Deilig AC på rommet og deilig spa-område. Personalet virket uinteressert og ga en monoton info på innøvde engelske gloser. Frokosten var sparsom men grei. Likevel et greit hotel å være på.

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6

Ronni Prinz

Jul 26, 2025

·

Stayed 3 nights

God service fra personalet. Ringe morgenmad, værelserne var ikke helt rene og en del af hotellet Lugtede meget af klor. Personalet havde lavet en morgenmads box til os da vi skulle afsted kl 05 til Auschwitz

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2	3
4 $122	5 $122	6	7	8 $152	9 $226	10 $198
11 $117	12 $124	13 $152	14 $158	15 $178	16 $198	17 $147
18 $124	19 $140	20 $146	21 $140	22 $158	23 $152	24 $146
25 $124	26	27	28 $140	29 $128	30 $132	31 $132

Galaxy Hotel

Prices for Galaxy Hotel

Monthly average prices

About this property

Location

Room options

Standard Double Room

Business Twin Room

Business Double Room

Suite

Standard Twin Room

Guest reviews of Galaxy Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Galaxy Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26 $163
27 $118	28 $132	29 $144	30 $143