Name: The Newbury Boston
Address: 1 Newbury Street, Back Bay, Boston, Massachusetts, United States of America, Boston, Massachusetts, US
Price range: $591–$1,495 per night
Rating: 9.2

What guests think

The Newbury Boston earns strong praise for its central location by the Public Garden, spacious well appointed rooms, and generally friendly service, while reviews also note recurring check in delays, uneven dining value, and occasional room or HVAC issues.

Many highlight the lively Street Bar, the rooftop Contessa, and a guest lounge with morning coffee and pastries, plus views over the park and easy walking to shops and restaurants. Critiques cluster around concierge/front desk responsiveness, occasional billing mistakes, slow valet, and breakfast that can disappoint. Expect an upscale, centrally located stay with comforts and service that are usually excellent but not flawless.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On site venues are a highlight: the Street Bar, rooftop Contessa, and a guest lounge with morning coffee and pastries. Notes included a noticeable ambient fragrance and an odor in a fireplace suite.

Related guest reviews

10

Deborah

Mar 9, 2024

·

Stayed 2 nights

The hotel uses a fragrance that is distributed through the ventilation system. If you're someone who is sensitive to odors, it may be off-putting. The staff was extremely courteous and helpful. They surprised us with a petit birthday cake for my husband. Lovely stay.

10

James

May 26, 2025

·

Stayed 5 nights

Friendly professional staff. Beautiful room and “the Library”. Fabulous location across from the Public Gardens and on Newbury Street, maybe the prettiest shopping street in America.

10

Amanda

Dec 4, 2023

·

Stayed 4 nights

Wonderful hotel in the best location! We loved our stay so much. We loved our room and the view of the park (though the park was under construction which was a bummer). We especially loved the private lounge just for hotel guests. It was a great place to work, hang and have coffee or a drink.

2

karin

Mar 8, 2023

·

Stayed 5 nights

I stayed at the Newberry for six nights this month. I pre-paid on Expedia $3600 for one of my two rooms, However, despite numerous in person and telephone conversations with a Newbury, each time admitting that they made an accounting error and owe me money , they continue to charge my card as if I didn’t pre-pay for the room. Despite promising to reimburse me for charging me twice for the room, they still owe me approximately $3000 for failing to credit my room for my pre-payment. I’m tired of calling them and requesting that they fix their faulty the accounting. I spent at least 20 minutes at the front desk when I checked out letting them know that they had charged my credit card twice, and I’ve called them twice since then to request that they fix this. Each time they are extremely apologetic and promised that it will be fixed immediately. I checked out of the hotel 10 days ago and I still see the charges on my credit card. In addition, it takes over 30 minutes to get your car from valet. One day it took me exactly 1 hour and 15 minutes to wait for my car. Cute hotel and great location, but I spent $6000 at a hotel and received really bad service. I cannot recommend this hotel, others after my experience.

10

Ilde Manuel

Oct 10, 2024

·

Stayed 5 nights

Excellent service! Beautiful and charming hotel. The hotel was at the perfect location and walking distance to all the shops, parks and restaurants. The staff were so welcoming! We also loved the hotel/ bar downstairs. Food and drinks were excellent. We were so sad to have to leave early due to the hurricane and management was so helpful in helping us resolve this. Highly recommend and will definitely be back!

8

Patricia

Aug 25, 2025

·

Stayed 4 nights

Love the Street Bar!

10

Mark

Feb 24, 2025

·

Stayed 2 nights

Spent two nights at The Newbury this weekend due to its proximity to the theatre district (Nikki Glasser was outrageous) and had a most enjoyable stay! The service was excellent, our room and the entire building was clean, appealing and comfortable. Had drinks both Friday and Saturday nights at The Street Bar - ground level looking out at the Public Garden - quaint but lively and eclectic. The bar is the place to be for everyone. A lot of young, casually well-dressed guests mixed in with middle-aged couples like us. One morning we had breakfast at their signature rooftop restaurant - Contessa.If you want a wonderful view of Boston and dine in a classy setting, head up to the 17th floor and embrace the amazing meal and ambiance. We look forward to going again when it's a little less cold, but didn't stop us from walking to dinner in the Back Bay closer to Prudential Center, watch the snowboarders at the Red Bull Heavy Metal snowboarding contest at Government Center and having a snack at Quincy Market. Boston is a walkable city and The Newbury is in the square middle of it all.

10

Robert

Dec 10, 2024

·

Stayed 1 night

This place is never a disappointment. This is my go to hotel in Boston. The rooms are beautiful. Contessa is lovely. The Street Bar is impeccable old school fabulous Boston.

10

Vikram

Oct 27, 2024

·

Stayed 1 night

The fireplace suite was well appointed but a little bit of a stink. Perhaps related to the fireplace? Well appointed hotel in an excellent spot.

10

Marcy

Nov 11, 2024

·

Stayed 1 night

Beautiful room with nice amenities. Staff very friendly. We enjoyed the first floor bar for drinks and the rooftop restaurant for dinner.

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Cleanliness

Most reviews describe very clean rooms and common areas with attentive housekeeping. A few noted lapses such as fingerprints on TVs, a pet odor in one room, lipstick on a coffee cup, and slightly tired hallways.

Related guest reviews

10

Nina

Dec 31, 2024

·

Stayed 2 nights

We loved the neighborhood and the cleaning staff at the hotel were amazing. The front desk staff could be more friendly, we felt they weren’t as welcoming as they could be.

2

Joe

May 24, 2023

·

Stayed 1 night

I am very unhappy with this stay. The room smelled like unwashed kennel and was not as clean as it should have been for the caliber of room they advertise. I understand the importance of pet friendly but a luxury hotel should go above and beyond to make sure their property stays clean while accommodating the furry friends.

6

Bridget

Jul 12, 2024

·

Stayed 1 night

Fingerprints all over tvs cables hanging from Tv ……. Just not as good as it used to be.

8

Timothy

Nov 19, 2023

·

Stayed 3 nights

Room service coffee cup had lipstick on it.

8

Miriam

Jul 12, 2025

·

Stayed 2 nights

The service is impeccable.! The restaurant Contessa is excellent but very expensive. The rooms are very clean and comfortable. The air conditioning is wonderful, as are the sheets. It would have been nice to have fresh water to drink in the rooms. I will definitely return!

10

Susan

Aug 6, 2025

·

Stayed 4 nights

Fabulous location overlooking the Boston Common park and walkable to so much. The staff of this hotel was fabulous and the comfort of the bed was top notch. I would definitely return to this hotel and reccomend it to anyone staying in Boston.

10

Neeru

Jul 7, 2025

·

Stayed 2 nights

Very clean Great experience

10

Melanie

Mar 27, 2023

·

Stayed 1 night

Beautiful and clean

10

Fabio

Mar 30, 2025

·

Stayed 5 nights

Great location with lots of restaurants and attractions nearby. Great staff and room cleanliness.

10

Mark

Feb 24, 2025

·

Stayed 2 nights

Spent two nights at The Newbury this weekend due to its proximity to the theatre district (Nikki Glasser was outrageous) and had a most enjoyable stay! The service was excellent, our room and the entire building was clean, appealing and comfortable. Had drinks both Friday and Saturday nights at The Street Bar - ground level looking out at the Public Garden - quaint but lively and eclectic. The bar is the place to be for everyone. A lot of young, casually well-dressed guests mixed in with middle-aged couples like us. One morning we had breakfast at their signature rooftop restaurant - Contessa.If you want a wonderful view of Boston and dine in a classy setting, head up to the 17th floor and embrace the amazing meal and ambiance. We look forward to going again when it's a little less cold, but didn't stop us from walking to dinner in the Back Bay closer to Prudential Center, watch the snowboarders at the Red Bull Heavy Metal snowboarding contest at Government Center and having a snack at Quincy Market. Boston is a walkable city and The Newbury is in the square middle of it all.

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AI-generated summary based on recent guest reviews

Rooms

Many found rooms large, comfortable, and well appointed with pleasant park views; some suites lacked a work desk or table. Complaints included loud HVAC or heating problems and drafts in winter, weekend noise on lower floors, dated or bland decor, and poor TV controls.

Related guest reviews

10

Jennifer

Feb 8, 2024

·

Stayed 2 nights

Absolutely gorgeous hotel and facility. Room was beautiful and the staff was amazing.Great view of the park and awesome amenities. Only downside was the very loud heating/cooling system in the room. Wish that was quieter and less noticeable. Otherwise a wonderful stay!

10

Jennifer

Apr 16, 2024

·

Stayed 3 nights

Rooms were beautiful and large

8

David

Oct 14, 2025

·

Stayed 5 nights

Great location, very large room for a city hotel, not the most lavish or current decor but I would definitely stay here again. Liked this more than the Raffles.

8

Sigrid

Dec 31, 2022

·

Stayed 19,352 nights

It is a beautiful property. Our suite, `1608, was outstanding. But the heat was blowing cold air in the living room. It was impossible to get the Amazon Prime streaming service to work, after having tried for an hour. The hotel should just give visitors immediate access to the streaming service, then charge visitors for usage, just as with room service or the mini-bar.

10

Andrew

Mar 18, 2025

·

Stayed 2 nights

Property is very nice overall and the front desk and door staff are great. Room was nice. I was a bit surprised that there was no desk or table to work at in the classic suite room. We also had a strange incident where someone from the hotel staff tried to enter the room in the evening when we had the do not disturb tassel hanging outside the door.

8

carol

Dec 12, 2023

·

Stayed 7 nights

Don’t have a room on floors 1-4 on weekends. Band noise vibration up to rooms.

10

William

May 1, 2023

·

Stayed 2 nights

Rooms were spacious and clean and surprisingly modern for a historic hotel. Loved every bit of it! Restaurant was great, staff was amazing, and the location just can't be beat. Will definitely be back!

10

Paul

Aug 11, 2025

·

Stayed 3 nights

My only complaint is that the bed in room 823 is way too soft on the left side (if you are looking at the bed). The middle and right sides are not worn out.

6

margaret

Feb 23, 2023

·

Stayed 1 night

Great location but the heat was not working and it was below zero out. The air handler in the room sounds like a plane landing and there is no way to turn it off. We called for the engineer several times and we’re told he was busy trying to fix the heat so we were hopeful. He did finally show up and we were told that our heat was working and that this was the highest setting and that the cold air blowing out of the handler was normal. We paid for a park view but had to keep the drapes closed the entire time because the windows are so old the draft was as if they were open . We went down for breakfast the next morning and the few people there were in their coats again no heat and u could see ur breath we ate in a hurry as to just check out and get in our warm car. No apologies or comps so I’m assuming this is how it is in the winter so think twice before booking during a cold snap. Otherwise cosmetic hotel makeover is beautiful and food was good.

8

Michael

Sep 20, 2025

·

Stayed 2 nights

Great service! Very personable. They go out of their way to make conversation and offer assistance always. The room was nice. Good size. Great view. The halways were a bit tired.

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Service

Staff are frequently praised as friendly, attentive, and professional across bell, front desk, housekeeping, and bars. Common issues included late room readiness at check in and unresponsive or curt concierge/front desk; others reported billing errors, a missed housekeeping day, slow room service, and difficulty reaching guest services.

Related guest reviews

8

Lida Sirjai

Mar 11, 2025

·

Stayed 2 nights

Everything about the hotel was wonderful, especially the very friendly polit and cheerful house keeper The only problem was the concierge . We called twice and left a message to make a reservation for the restaurant on the 17th floor . They never returned our call

4

Zeynep

Jan 9, 2024

·

Stayed 1 night

I did not like nor appreciate the arrogant demeanor at check in or concierge. That is a poor approach to creating exclusivity.

6

James

Jan 8, 2025

·

Stayed 3 nights

I loved the hotel itself, but the service and management is seriously lacking. I flew into Boston late one night, but had a reservation for that night. Due to weather conditions, I could not make it into Boston that night so I called the hotel and asked them to push my entire reservation by one day to which they promptly replied no. They wouldn’t entertain any accommodations for me, which left a bad taste in my mouth. When I finally got to the hotel to check in, I voiced my displeasure with the hotels hospitality and cooperation with me, or lack thereof, and they quickly rerouted the conversation and did not want to hear my honest feedback. I called down and asked for multiple things to be brought up to me, things which I eventually had to go down and get myself because they were never delivered. At one point, I called down and asked the desk about their wine selection and talked about what we were looking for, but was met with dismissal. To be more specific, I asked “which wine do you have that is sweet, similar to a moscato? I don’t want a dry wine, like a Pinot Grigio for example” the desk lady responded and said “oh we have a great Pinot Grigio that I would recommend if you want sweet wine”. I felt like no employee at this hotel cared to listen to what I said at all, over the entirety of the trip. Ultimately, I feel like the customer service needs serious improvement and I won’t be staying here again until that change is made.

2

Ji Hyun

Nov 11, 2024

·

By far, this hotel was the worst hotel I have experienced in my entire life. Most of the staff are so unkind and arrogant, the concierge told me to go to the restaurant myself to confirm the reservation because he does not have a "phone" - honestly it is a problem if you don\'t have a phone while your job is a concierge and secondly, I don\'t care how you manage to confirm my booking - just do it because it is your job. The front desk also did not inform of their facilities when check-in so I had to discover they had a nice lounge for hotel guest with complimentary coffee and bakery on OUR LAST DAY thanks to the bell boy. Also they skipped housekeeping one day and did not apologize for it. So thanks Newbury hotel for the worst hospitality - I will never be coming back. You guys do not deserve five stars at best.

4

Anthony

Jul 29, 2023

·

Stayed 2 nights

Surprised at the lack of customer service and responsiveness. Was double charged and yet to be rectified. Room was not made by 6pm.. very strange for a hotel at this price range.

10

Lisa

Mar 2, 2025

·

Stayed 2 nights

Staff was excellent and always accommodating.

10

Renee

Sep 24, 2025

·

Stayed 3 nights

The Newbury is always amazing. The front desk and the bartenders at both bars are my favorites in all of Boston. They make every business trip a fun experience. Location can't be beat!

6

Christopher

Jun 8, 2024

·

Stayed 3 nights

Property is always stunning. It’s always been a favorite of mine. On this trip, the service at front desk was very poor, long lines and miscommunication with my reservation with a family member. Should never happen when we happy to pay big $ for this hotel. They embarrassed my sister for no reason. I’ll think twice next time I’m in Boston.

8

jessica

Jul 24, 2023

·

Stayed 1 night

The checkin process was the only place this hotel fell down; for this price we should have a room ready at 3 pm as promised, not 6 when delivered. The front desk was nice about it and I don't blame them, but it should never have happened. Excuse was they were busy with lots of checkouts and housekeeping couldn't keep up. That's not unexpected. At the least we should have all been comped something like breakfast or given a percentage off our rooms, etc.

10

David

Jun 11, 2025

·

Stayed 3 nights

Great stay here at this Boston property. Staff was on point from bell man / Front Desk / F&B / Room Service.

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Location

Directly by the Public Garden/Boston Common and on Newbury Street, the hotel is highly walkable to shopping, dining, and attractions. Guests consistently praised the central convenience and views.

Related guest reviews

10

Maggie

Nov 17, 2024

·

Stayed 2 nights

Nice hotel in great location

10

Evelyn

Aug 13, 2024

·

Stayed 8 nights

It's a beautiful location, clean rooms, comfortable beds. Amazing location on Newbury and near public gardens and T options. Very walkable from anywhere in Boston. Couldn't get room upgrade only because they only had rooms with one king bed and I needed two queens, so that's why we didn't get that VIP perk. They did discount our most expensive meal with VIP perk which is an incredible perk given one of the best restaurants in Boston is located in the hotel - Contessa. Books sooo far in advance so make sure you reserve. Would stay here again

10

Karen

Aug 21, 2025

·

Stayed 8 nights

Close to many things. Gardens across the street so beautiful!!

10

Brandon

Feb 25, 2025

·

Stayed 5 nights

Great location! It is close to premier shopping and phenomenal restaurants. The staff could have been friendlier, but it was still a great experience.

10

Silviya

Aug 31, 2024

·

Stayed 1 night

Stunning hotel! Absolutely incredible location at the foot of Boston Common 😍

10

Dorothy

Sep 13, 2024

·

Stayed 1 night

Love the Newbury! Beautiful hotel, excellent location and excellent service!

10

Mohammed

May 8, 2025

·

Stayed 3 nights

Really elegant and comfortable central located property

10

Susan

Aug 6, 2025

·

Stayed 4 nights

Fabulous location overlooking the Boston Common park and walkable to so much. The staff of this hotel was fabulous and the comfort of the bed was top notch. I would definitely return to this hotel and reccomend it to anyone staying in Boston.

10

Jeff and Rebecca

Apr 22, 2024

·

Stayed 2 nights

The location of this hotel cannot be beat. Love the views of the park and the shopping on Newbury Street. Service is excellent. The restaurant, Contessa, on the roof is also excellent.

10

Fabio

Mar 30, 2025

·

Stayed 5 nights

Great location with lots of restaurants and attractions nearby. Great staff and room cleanliness.

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Dining

Contessa and the Street Bar are popular for atmosphere, food, and drinks, though Contessa is expensive. Breakfast drew mixed feedback and some service was slow; room service can be pricey and delayed, and a few found the bar lunch menu average.

Related guest reviews

10

Bernardo

Apr 18, 2025

·

Stayed 1 night

The hotel and its amenities are excellent, with impeccable service and attention to detail. The restaurant and bar are not only beautiful but also offer a refined and inviting atmosphere.

8

Antonio

Jul 16, 2024

·

Stayed 5 nights

Staff was not the best trained, they were courteous but not friendly and it was difficult to get a smile from some of them. Location is the best, restaurants very good. Attention to detail maybe a little bit less than expected for this class of hotel. The lobby felt empty and almost every time I entered it was empty. It was difficult to find the concierge every time I need him/her. There was no one at the door on Newbury street most of the time. TV screen in the room probably the worst I've had in many years. It is hard to operate due to the remote control which is definitely the worst I have ever operated. some channels lacked the option of HD and looked terrible. It took me 4 tries to reach someone at guest services at 10:45 pm. Room service took 50 minutes to deliver a hamburger. Overall is a great location, a great building, well kept, but it needs work on the hospitality details.

10

elaine

Jun 10, 2024

·

Stayed 5 nights

we loved the updated lounge area and the Contessa rooftop restaurant is not to be missed

10

Ryan

Jan 23, 2023

·

Stayed 2 nights

Wonderful staff, beautiful hotel. Food in the downstairs bar was just okay.

8

Miriam

Jul 12, 2025

·

Stayed 2 nights

The service is impeccable.! The restaurant Contessa is excellent but very expensive. The rooms are very clean and comfortable. The air conditioning is wonderful, as are the sheets. It would have been nice to have fresh water to drink in the rooms. I will definitely return!

8

Suzannah

May 25, 2023

·

Stayed 1 night

Beautiful property, fabulous location, friendly staff. Check in is at 3, we arrived at 2 and our room was not ready. Killed some time, went back at 3:15- still not ready. Ready by 4pm. They were very apologetic, but offered nothing but that apology. No complimentary water in the room, but the most comfortable hotel bed ever! Breakfast in the restaurant. I ordered only a cappuccino, my husband ordered an egg plate. His came, mine didn't. I inquired and was told with an apology that it would be right out. Still not out. My husband is now done with his breakfast and I am waiting on a $9 cup of coffee! I cancelled it and asked for the check. They brought my coffee! I explained that I no longer wanted to sit and sip a cup of coffee since his breakfast is now a memory. They did offer it free and 'to go', which was very nice. Otherwise a lovely place to stay.

10

chris

Nov 7, 2025

·

Stayed 2 nights

Everything was perfect: room, service, experience. Breakfast is a little lackluster and unremarkable for a luxury hotel — disappointing. had we known that Contessa was such a scene for brunch, we would have made other plans… but we didn’t, and were stuck with the continental. A bit of a sad breakfast…

10

Mark

Feb 24, 2025

·

Stayed 2 nights

Spent two nights at The Newbury this weekend due to its proximity to the theatre district (Nikki Glasser was outrageous) and had a most enjoyable stay! The service was excellent, our room and the entire building was clean, appealing and comfortable. Had drinks both Friday and Saturday nights at The Street Bar - ground level looking out at the Public Garden - quaint but lively and eclectic. The bar is the place to be for everyone. A lot of young, casually well-dressed guests mixed in with middle-aged couples like us. One morning we had breakfast at their signature rooftop restaurant - Contessa.If you want a wonderful view of Boston and dine in a classy setting, head up to the 17th floor and embrace the amazing meal and ambiance. We look forward to going again when it's a little less cold, but didn't stop us from walking to dinner in the Back Bay closer to Prudential Center, watch the snowboarders at the Red Bull Heavy Metal snowboarding contest at Government Center and having a snack at Quincy Market. Boston is a walkable city and The Newbury is in the square middle of it all.

10

Marcy

Nov 11, 2024

·

Stayed 1 night

Beautiful room with nice amenities. Staff very friendly. We enjoyed the first floor bar for drinks and the rooftop restaurant for dinner.

10

Anna

Sep 14, 2024

·

Stayed 2 nights

Very clean. Great location. Friendly staff. Bar on the first floor could have a better menu, we weren’t impressed with food choices for lunch. Beautiful restaurant upstairs, however food was average… octopus served on the pillow of bell peppers and a ton of oil… not good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$316
February	$315
March	$352
April	$618
May	$756
June	$776
July	$677
August	$469
September	$602
October	$669
November	$429
December	$376

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $902	15 $1,210	16 $1,369	17 $874	18 $686	19 $1,013
20 $591	21 $636	22 $1,259	23 $1,364	24 $690	25 $1,440	26 $1,495
27 $690	28 $1,284	29 $1,213	30 $1,230

Su	Mo	Tu	We	Th	Fr	Sa
				1 $677	2 $1,107	3 $677
4 $677	5 $681	6 $1,396	7 $1,440	8 $1,237	9 $1,017	10 $1,027
11 $677	12 $677	13 $677	14 $807	15 $766	16 $1,074	17 $1,198
18 $862	19 $1,026	20 $677	21 $677	22 $677	23 $1,016	24 $1,123
25 $677	26 $677	27 $677	28 $677	29 $677	30 $659	31 $676

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Classic Suite (With Roll-In Shower)

Room, 1 King Bed, City View

Room, 1 King Bed (Newbury)

Presidential Suite, Corner (House)

Classic Suite, Fireplace (With Roll-In Shower)

Room, 2 Queen Beds, Park View

Room, 1 King Bed, Park View

Studio Suite

Classic Suite, 1 Bedroom

Classic Suite, Park View, Corner

Studio Suite (Roll-In Shower)

Classic Suite, Fireplace

Room, 2 Queen Beds, Accessible, Park View (Roll-In Shower)

Room, 2 Queen Beds (Newbury)

Room, 1 King Bed, Accessible (Roll-In Shower)

Grand Suite (Signature)

Classic Suite, 1 Bedroom, Park View

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Presidential Suite (Mansion)

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Newbury Boston

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Prices for upcoming dates