Is parking available at the property?

Parking is available on-site, with both self-parking and valet parking options. Self-parking incurs a fee of CAD 34 per night, while valet parking costs CAD 39 per night. Reservations are not required, but parking is limited.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of CAD 737.36 per vehicle (one-way, maximum occupancy 5). Guests must arrange the transfer by contacting the property 72 hours prior to arrival.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details on room accessibility and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Whistler, just steps from Whistler Village Gondola and within a 10-minute walk of Whistler Marketplace. It is approximately 0.7 miles from Whistler Mountain Bike Park and 1.1 miles from Whistler Blackcomb Ski Resort.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

Up to three children aged 17 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The Crystal Lodge - Whistler's Premier Stay

Average nightly price at The Crystal Lodge by month, last 12 months (USD)
Month	Average price
January	$408
February	$582
March	$395
April	$184
May	$164
June	$187
July	$228
August	$250
September	$211
October	$129
November	$123
December	$358

What guests think

Across many reviews, The Crystal Lodge stands out for its unbeatable Whistler Village location near the gondolas, consistently friendly staff, and clean, well-kept rooms, making it a convenient base for ski, bike, and sightseeing trips.

Rooms vary in size—some compact—and several mention street noise or AC noise, while others highlight comfortable beds and updated suites with balconies or kitchenettes. Guests appreciate the heated pool, hot tub, sauna, ski and bike valet, and pet friendly policy; common drawbacks are limited or pricey parking, a small gym, and occasionally patchy Wi‑Fi or slow elevators. Dining is mostly via adjacent venues with coffee and restaurants on site or next door, and there is no dedicated hotel breakfast. Expect a convenient base with modern comforts and the energy—sometimes noise—of the village right outside.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Heated outdoor pool, hot tub and a sauna are popular, and ski/bike valet plus pet friendly touches add convenience. Drawbacks include limited or pricey parking, a small gym, and occasional hot tub or pool issues, patchy Wi‑Fi, or slow elevators.

Related guest reviews

10

YUKI

Nov 10, 2025

·

Stayed 2 nights

Room is clean, all staff are friendly. They solved my requests quickly. Only complaints were no microwave at standard room, and sauna and pool/hot tub way too far. But the hotel robes were so comfy, slippers in the closet. There was everything what I needed. Also the location was perfect. Easy to access everything!!

10

Cindy

Sep 4, 2025

·

Stayed 2 nights

We really like the location. The pool was a little small and not very deep, which was a bit of a negative because we love to swim.. but the location & parking were very good. I will book again for next year.

8

Harper

Oct 6, 2025

·

Stayed 2 nights

this hotel is in an ideal location in the central Whistler village, and has all the basics you need. The floor I was staying on was under construction and the HVAC smelled pretty musty while I was there. Gym is small, but has what most people need and the mountain is a better gym anyway!

10

Andrea

Oct 8, 2025

·

Stayed 2 nights

We had a great two night stay. The rooms were standard and clean. The location was very central in the village with shops, restaurants and cafes very close by. Lots of excellent trails within walking distance. The pool was nice and warm and the hot tub was nice even in the rain. Staff was very friendly. We would definitely stay here again

10

Audrey

Sep 13, 2025

·

Stayed 10 nights

Perfect place for Mtn biker. Lifts close by, laundry facilities, bike concierge. Enjoyed my stay there.

8

Laura

Dec 11, 2025

·

Stayed 2 nights

Great location, nice touches with ski valet and apres complimentary drink. Good customer service and the pool was a very nice temperature

10

Michelle

Oct 20, 2025

·

Stayed 2 nights

Pool and hottub were a great addition

8

Mr R

May 27, 2025

·

Stayed 5 nights

Very comfortable bed! Room temp controls tricky to navigate. Real coffee on tap in room, generous supply of amenities. If wheeling cases, look for the entrance by the Aveda Spa where there are no steps to navigate. Pool and jacuzzi were warm to go in despite cold weather. Sauna was randomly located on another floor. Gym has treadmills and bikes and a few free weights. Great central location near bus drop off and a good functional hotel all in all.

10

Joel

Mar 17, 2025

·

Stayed 2 nights

Great location and easy access to ski lifts, shops, and restaurants. The ski valet is very helpful, the rooms are nice, and there is plenty of parking. I especially like that EV's can charge for free if you bring your own plug.

10

PATRICIA

Nov 26, 2025

·

Stayed 7 nights

I was there to relax, write, exercise and walk - and the hotel fit all those needs. The proximity to restaurants and trails, and the availability of the gym, made my stay a pleasant one.

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Cleanliness

Cleanliness is a strong point, with many guests describing rooms and housekeeping as spotless. A few report lapses or maintenance issues such as dirty bathrooms or drainage problems.

Related guest reviews

4

Janice

Sep 18, 2025

·

Stayed 1 night

Leider war unser Bad sehr dreckig. Die Badewanne, als auch die Mülltonne im Bad und die Kloschüssel waren sehr dreckig. In der Badewanne war Erde drin sodass wir uns nicht wohl gefühkt hatten zu duschen. Sehr traurig bei einem Hotel, dieser Preisklasse. Am nächsten Tag fragten wir, ob wir einige Minuten später auschecken dürfen, da wir verschlafen haben und erst vor ca. 6 std eingecheckt haben. Leider wurde das aber abgelehnt sodass wir in der Lobby zuende packen mussten und als Entschädigung für das dreckige Bad gab es leider nichts, trotz Beweis Bilder, bis auf eine Entschuldigung. I would definitely not recommend this hotel.

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10

Laurie

Dec 19, 2025

·

Stayed 1 night

Yes the room was spotless, location was perfect. The room was tiny but it was in the centre of the Village. The staff were all lovely and helpful.

10

Tania

Nov 15, 2025

·

Stayed 2 nights

Housekeeping staff was amazing 👏 Great location

10

johnny

Dec 22, 2025

·

Stayed 1 night

Very clean room.

8

Karen

Oct 6, 2025

·

Stayed 1 night

Location is excellent. We had 2 rooms and they were both super clean. The beds were comfy and the bathrooms modern. Everything in room worked as it should. The bathrobes were soft and perfect for going to the pool. We had a great stay and would do so again.

10

Marco

Feb 4, 2026

·

Stayed 8 nights

Spotless room, great staff, great location

4

Mandip

Sep 28, 2025

·

Stayed 1 night

The room was very small and dark. The bathroom sink didn't drain and just filled up the sink with water and gunk. Coffee maker did not work. Bed was un comfortable we could feel the springs in the bed. Not happy with our stay, disappointed 😕

8

Brandon

Jul 27, 2025

·

Stayed 2 nights

Rooms could have been a little cleaner.

10

Jason

Sep 18, 2025

·

Stayed 2 nights

Clean and well maintained property with very friendly staff

10

Hunter

Oct 7, 2025

·

Stayed 3 nights

The house keeping was impeccable!

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Rooms

Rooms are generally comfortable and well equipped, but sizes vary widely and some are compact. Several mention outside or AC noise, soft or aging mattresses, limited streaming/TV options, and occasional balcony or view limitations.

Related guest reviews

8

Emre

Nov 1, 2025

·

Stayed 2 nights

Room was clean and tidy. It’s spacious which is the best bit. Mattresses are too soft for those who prefer firmer beds. Parking is problem. Our only option was valet parking which costed us $45/day. Wi-Fi is not the greatest. Staff is friendly.

10

Trevor

Mar 26, 2025

·

Stayed 6 nights

The property location can't be beat. It is perfectly centrally located and about 150 yards from the lifts and surrounded by all the shops and restaurants. The hotel itself is nice and very well thought out. The room we were in was small but comfortable and in pretty good condition. The only slight issue we had was the AC/heater was kind of noisy. The staff was outstanding at this hotel. I will definitely return.

8

Rosa

Jul 7, 2025

·

Stayed 2 nights

The property is located in an amazing location but it is facing buffalo bills. Very, very loud!!! Ask to be facing the village as it is probably better. Also keep in mind that most rooms do NOT have balconies. Not clearly stated in expedia. We were in cornern of building so we faced our neighbors. NO PRIVACY! Overall room was clean and updated. Staff was extremely friendly and attentive.

8

Robert

Oct 12, 2025

·

Stayed 1 night

Everthing other than the overall size of the room was great. Room was fine but a little small for two adults.

10

Luiz Fernando

Aug 6, 2025

·

Stayed 1 night

I had a great stay. Mattress was surprisingly good, firm - pillows not so much, though. The room was a bit small, but well equipped and cozy. AC is a bit noisy, I woke up once it started running, but it did only once during the night (was not so hot). Great location, and friendly staff. I would definitely stay again in the future.

10

Laurie

Dec 19, 2025

·

Stayed 1 night

Yes the room was spotless, location was perfect. The room was tiny but it was in the centre of the Village. The staff were all lovely and helpful.

10

Amin

Sep 2, 2025

·

Stayed 1 night

Everything was great except for the sofa bed, which was noisy and uncomfortable. Unfortunately, I didn’t sleep well, and the noise also disturbed my other family members during the night

10

Tiago

Jan 8, 2026

·

Stayed 5 nights

Excellent location in the heart of Whistler Village, just steps from the gondolas to Whistler Mountain and surrounded by cafés, shops, bars, and restaurants. You won’t be in a better place for a ski trip, and the hotel even offers a very convenient ski valet service. Everything was just as expected, and the staff were friendly, consistently kind, and helpful. Rooms are not particularly spacious but perfectly adequate. The only improvement would be stronger water pressure in the shower, but overall it was an excellent stay.

10

Cynthia

Oct 20, 2025

·

Stayed 2 nights

The Lodge was great. Lots of restaurants within only a few minutes of walking. Room was perfect except the noise outdoors. Lots of late night partying making the street below very loud when trying to sleep at 11pm. Shenanigans still going on at 2am. No wonder they put ear plugs in night stand. Otherwise, great hotel.

6

Joveena

Nov 24, 2025

·

Stayed 2 nights

I usually stay at Ava hotel and the room is much bigger for the price I paid at crystal lodge. Also i wasn’t a fan of the tv as it was portrayed as a smart tv but did not even have Netflix or chrome cast. Good location and friendly staff is all I would give it .

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Service

Service is widely praised as friendly, helpful and accommodating, with quick responses and occasional upgrades. Isolated negatives cite slow or inflexible check in/checkout and a few rude interactions.

Related guest reviews

10

Christine

Nov 12, 2025

·

Stayed 1 night

Amazing staff. Very friendly, helpful and welcoming.

10

Salima

Sep 2, 2025

·

Stayed 2 nights

The location is unbeatable—right in the heart of Whistler Village, making it super convenient to get to work and enjoy everything the area has to offer. The rooms are clean, comfortable, and well-equipped with everything you need. What really stands out is how supportive and responsive the management team is. Any concerns I had were followed up quickly and professionally. We wanted a nicer room and the team made sure everything was handled smoothly and promptly - followed up with a bottle of champagne for our troubles. we will be staying here again in the future.

10

breshna

Oct 6, 2025

·

Stayed 3 nights

Amrit was wonderful at the front desk, really made our stay

10

Tiago

Jan 8, 2026

·

Stayed 5 nights

Excellent location in the heart of Whistler Village, just steps from the gondolas to Whistler Mountain and surrounded by cafés, shops, bars, and restaurants. You won’t be in a better place for a ski trip, and the hotel even offers a very convenient ski valet service. Everything was just as expected, and the staff were friendly, consistently kind, and helpful. Rooms are not particularly spacious but perfectly adequate. The only improvement would be stronger water pressure in the shower, but overall it was an excellent stay.

6

Danielle

May 21, 2025

·

Stayed 4 nights

I was given confirmation by text and speaking with the hotel a day prior to checking in that I could pay for my stay by debit upon arrival (I do not carry a credit card for the amount of my stay). I did have a valid credit card for damage deposit. Upon arrival the girl at the desk told me I could not pay by debit and that I would need to pay in full by cash before getting my key. I couldn’t even go to the bank in the morning. I had to go to 3 can withdrawal machines around the village to get cash to check in! It cost me over $20 in extra bank fees! Then by the time I did all this they ran out of parking stalls and I had to pay extra each night for valley parking. The girl was unapologetic about the situation. Then, I waited 30 min for a luggage trolley that I had to finally go find myself.

10

Masoud

Nov 22, 2025

·

Stayed 1 night

We stayed one night at Crystal Lodge and really enjoyed it. The staff were very kind and welcoming, the room was clean and comfortable, and the location couldn’t be better. We brought our dog with us, and they were honestly so nice about it. Overall, it was a really good experience and we would definitely stay again.

8

Yasuko

Oct 30, 2025

·

Stayed 1 night

Checkout front desk Clark was not flexible as we had a charge on room that we were unaware of. But the Clark did not do anything to make it right . Disappointed

10

Emily

Sep 7, 2025

·

Stayed 1 night

Marcella at the front desk was wonderful !!

10

Ankit

Feb 28, 2026

·

Stayed 2 nights

Great staff and location. very convenient ski valet. Very nice check in and check out experience

10

Bogdan

Oct 10, 2025

·

Stayed 2 nights

Top notch customer service! Andy immediately made us feel like royalty, took great care of us and answered all our questions! Our vacation took a great start once we got to the check in desk and spoke with Andy! Hotel is cozy and clean, loved being so close to so many restaurants!

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Location

Outstanding, central location in Whistler Village just minutes from the gondolas, shops and restaurants. Ideal for car free stays.

Related guest reviews

10

audrey

Oct 29, 2025

·

Stayed 1 night

Superbe hotel avec acces direct aux commerces et restaurants. Piscine et jacuzzi exterieur a bonne temperature.

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10

Christian

Sep 19, 2025

·

Stayed 1 night

Conveniently located near the shops and Whistler Gondola.

10

Tiago

Jan 8, 2026

·

Stayed 5 nights

Excellent location in the heart of Whistler Village, just steps from the gondolas to Whistler Mountain and surrounded by cafés, shops, bars, and restaurants. You won’t be in a better place for a ski trip, and the hotel even offers a very convenient ski valet service. Everything was just as expected, and the staff were friendly, consistently kind, and helpful. Rooms are not particularly spacious but perfectly adequate. The only improvement would be stronger water pressure in the shower, but overall it was an excellent stay.

10

Daewon

Aug 8, 2025

·

Stayed 2 nights

Great location in the center of Whistler Village. Well-maintained, nice, and clean hotel. Definitely come back again when I visit this beautiful place!

10

David

Sep 13, 2025

·

Stayed 3 nights

The Crystal Lodge is in a very convenient location, right in the centre of Whistler Village, which is great for visiting the numerous restaurants, which are, literally, seconds away from the hotel. Self-parking was under the hotel, and cost us $34 per night. The hotel is very clean and modern, with lovely staff, who always greet you with a friendly hello. The receptionist who checked us in was great, and gave us a lot of useful information about the hotel, and numerous ideas for spending our time in Whistler. We were a little concerned about noise, being right in the centre of the village, but we were never disturbed, and the hotel itself is very quiet. The only downside is the fan on the air conditioning unit in the room can be very noisy. However, the hotel do supply earplugs! If we were staying in Whistler again, we would definitely opt for the Crystal Lodge!

10

Karyn

Nov 20, 2025

·

Stayed 2 nights

Great hotel, clean, great amenities and the location cannot be beat. Walking distance to everything!

10

Hanna

Oct 18, 2025

·

Stayed 3 nights

Perfect location, central to everything.

10

Rosario

Mar 13, 2025

·

Stayed 3 nights

The Crystal Lodge is a convenient location to both mountains. Situated in the village, you can walk to shops and restaurants. No need for a car. The price is fantastic. The rooms are clean and the hotel is very nice. The staff are very helpful and I would definitely return for a stay here.

10

PATRICIA

Nov 26, 2025

·

Stayed 7 nights

I was there to relax, write, exercise and walk - and the hotel fit all those needs. The proximity to restaurants and trails, and the availability of the gym, made my stay a pleasant one.

10

Arun

Mar 30, 2025

·

Stayed 7 nights

Location is just unbeatable

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Dining

Restaurants and coffee options are attached or steps away, making meals easy. Several guests note there is no dedicated hotel breakfast or bar.

Related guest reviews

10

Bo

Aug 7, 2025

·

Stayed 1 night

It had a spaghetti factory inside the hotel, which was nice hot tub and pool were nice, about wine tasting at check-in was a nice little perk

10

Pernilla

Mar 23, 2025

·

Stayed 6 nights

Vi var i Whistler för att åka skidor. Läget på hotellet är perfekt och centralt. Vi uppskattade Nespresso, minibar, morgonrockar och tofflor på rummet. Vi uppskattade den fina utsikten. Det var fantastiskt smidigt med tvättmaskin och torktumlare på våningsplanet och likaså torkrum för pjäxor och vantar. Skidförvaringen fungerade bra även om vi önskat att vi kunde lämnat in dem på samma plats som vi hämtade ut dem och att vi hade kunnat lämna in även stavarna. Vi har saknat en frukostrestaurang och bar på hotellet.

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10

Stacy

Jul 21, 2025

·

Stayed 1 night

This hotel is part of a complex of stores and restaurants. It puts your right in the heart of the action. The room was very pleasant, and the bed was comfortable.

10

Kathleen

Sep 9, 2025

·

Stayed 2 nights

Awesome hotel, love the loft. Perfect location, amenities are great definitely a great time. OH and Starbucks is in there AND old spaghetti factory. Soooo good

10

Elisa

May 16, 2025

·

Stayed 1 night

I loved this place. You couldn’t pick a better spot. Within a half minute walk you hit the best restaurants in Whistler. The staff was beyond helpful and kind and we had a Mountain View! The shower was also amazing!

10

David

Sep 13, 2025

·

Stayed 3 nights

The Crystal Lodge is in a very convenient location, right in the centre of Whistler Village, which is great for visiting the numerous restaurants, which are, literally, seconds away from the hotel. Self-parking was under the hotel, and cost us $34 per night. The hotel is very clean and modern, with lovely staff, who always greet you with a friendly hello. The receptionist who checked us in was great, and gave us a lot of useful information about the hotel, and numerous ideas for spending our time in Whistler. We were a little concerned about noise, being right in the centre of the village, but we were never disturbed, and the hotel itself is very quiet. The only downside is the fan on the air conditioning unit in the room can be very noisy. However, the hotel do supply earplugs! If we were staying in Whistler again, we would definitely opt for the Crystal Lodge!

8

Dianne

Sep 27, 2025

·

Stayed 1 night

Beautiful landscape and village area. Lost of dining options and souvenir shopping outside your door. Hotel was nice and rooms were clean .

8

Dieter

Jul 14, 2025

·

Stayed 4 nights

Die Crystal Lodge liegt mitten im Herzen der quirligen und freundlichen Stadt Whistler. Alle Wege sind kurz und es befinden sich viele Restaurants im direkten Umfeld. Leider bietet das Hotel kein richtiges Frühstück an, so dass man morgens in die umliegenden Restaurants gehen muss. Unser gebuchtes Zimmre war nicht sehr groß aber sauber und modern allerdings gab es sehr wenig Stauraum. Aber es gibt ja auch andere Kategorien die natürlich teurer sind. Da muss man schauen, was es einem wert ist.

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8

Karen

Aug 20, 2025

·

Stayed 2 nights

Best location for being close to dining and shopping.

10

Ashleigh

Nov 9, 2025

·

Stayed 2 nights

We found a great deal on Expedia and booked 2 nights here for less than what a single night would be in Vancouver. I can’t say it is the nicest hotel or room I have stayed in but it’s perfect for what we needed. It has access right to the village so the location is unreal. Bed was comfy and staff were friendly. Hot tub was hot and there is a restaurant and a pub that right in the hotel. A Starbucks run for Breakie and back to the room is about 7min, so convenient. Have stayed here before and will most def again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $96	3 $101	4 $101	5 $101	6 $152	7 $154
8 $121	9 $114	10 $115	11 $100	12 $102	13 $125	14 $142
15 $112	16 $111	17 $101	18 $101	19 $99	20 $133	21 $128
22 $109	23 $108	24 $115	25 $115	26 $172	27 $198	28 $274
29 $117	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
		1 $106	2 $130	3 $129	4	5
6 $140	7 $112	8 $118	9 $117	10 $117	11	12
13 $151	14 $152	15 $173	16 $144	17 $201	18 $293	19 $598
20 $402	21 $509	22 $517	23 $497	24 $749	25 $870	26 $991
27 $1,053	28 $1,341	29 $1,406	30 $1,125	31 $1,084

The Crystal Lodge

Prices for The Crystal Lodge

Monthly average prices

About this property

Location

Room options

Suite, 3 Bedrooms

Deluxe Studio, 2 Queen Beds with Sofa Bed

1 Bedroom with Loft Suite

Loft Suite Sleeps 4

Crystal King Room

Suite, 2 Bedrooms

Loft Suite Sleeps 6

Deluxe Studio, 1 King Bed with Sofa Bed

Crystal Single Room

Suite, 1 Bedroom, Queen

Suite, 1 Bedroom, King

Crystal Double Room

Room Selected At Check-In

Junior Studio Suite

Guest reviews of The Crystal Lodge

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Crystal Lodge

Considering this hotel for your Whistler trip?

Prices for upcoming dates

Business details