Best Western Plus Stoneridge Inn & Conference Centre London Ontario

Hard to find the front door due to parking lot being re-done

This hotel was great. Clean, quiet, free parking, right off Hwy 401, 13 kms west of London. Booked on-line, seamless check-in, large, inviting lobby/lounge area, snacks for purchase. The room was clean, quiet, room safe, fridge, microwave, comfortable beds. Staff was great, breakfast included, which was a small but good buffet. Special mention to the friendly night clerk and 2 gentlemen who worked in the restaurant at breakfast - Olaksandr and Heberth. They were professional, projected a happy demeanor and were kind and helpful.

Parking lot needs to be repaved!

They have four electric vehicle car charging stations in the parking lot in front of the restaurant that is attached to the building. The restaurant has very good food and the charging stations work perfectly and are free to use with the app that you have to download onto your phone.

Parking lot under repair. Will be nice when done.

Great breakfast & the fitness room was nice., the room was clean but nothing special about it., they should have included the bottle of waters in each rooms. The rate is very high & I will not recommend it to anyone.

Free parking and helpful stuff!

Liked the rooms and comfy beds. Liked the Tesla chargers. Liked the fast internet. Didn't like the water pressure in the shower, slow drain in sink. Didn't like the $4 charge for an extra teabag at dinner. Overall, this is a great place to stay and I will come back. :)

Park lot construction made parking a little challenging. Other than that it was a great stay

Nice, clean hotel. Comfortable bed. In a secluded area. No pool. Not much to do near the hotel. Excellent price.

This was the most disgusting stay I have ever had. I have a huge rash on my back from bugs in the bed. I didn’t sleep. There was what looked like puke on the side of the mattress cover. There was hair everywhere and a nasty used soap bar in the shower with hair on it. I told the front desk and they didn’t seem concerned. I have no idea how this place had a decent rating. The check in front desk person was wonderful but that was the only good thing. The person this morning was terrible.

room was clean. The bed was comfortable. The bathroom was clean and warm. The shower was super. The decor i the halls was nice -- a wide collection of Group of 7 art. The lobby was comfortable. We sat there to do some work. The breakfast was superb.

The staff were friendly and helpful upon checking in the middle of the night. However the room had so many bugs - spiders, ants, etc. To top it off, woke up to find a tick in the bed. A significant health concern, especially with children. Captured the tick to take to front desk and initial offer was complimentary water to go. After speaking to manager I was informed they cannot compensate me but *maybe* they could send me a voucher but have to speak to owner. No resolution as of yet but regardless a very disappointing and disgusting experience.

The bathroom counter was dirty. Clearly not washed.

The thing I liked was the friendly staff in general and the staff clerks that wanted your stay to be perfect and reminded you they were on duty 24/7 and to just call the front desk if there was a need. This conversation was because when we returned at the end of the day our room was not cleaned or made up even though when we left in the morning we informed the young man that was cleaning the rooms on our wing that we were going out for the day and we were in rm. 210. He thanked us but didnot clean our room. The restaurant menu was completely lacking. We had pasta and that was all we got was a plate of Pasta,,,no garlic bread etc. and the alfredo cream sauce was like runny water no creaminess at all. Now the two points that were amiss with the facilities was the toilet that made you feel like you were sitting on the floor to go to the bathroom, ( for god sake buy modern height toilets)...and the distance to the restaurant from the lobby and than being told to walk even farther to the restaurant outside door all the way to the complete opposite end from where you entered the restaurant and than back again to your table and/or the restaurant bathrooms. Really it was like a Marathon!!! What is the use of a beautiful pond/water falls at the entrance circular driveway, if it isn't being used and on display.

Room was very clean, stuff was awesome excellent breakfast.

This is my 3rd or 4th time here and I have always enjoyed staying here. Clean and well maintained.

No shower caps... Musty smell but there was a dehumidifier Bugs ...in the room and bathroom..large ants

When we arrived, the parking lot was completely full due to what appeared to be a company Christmas party, so we had to wait for people to leave before we could park our vehicle. The room was also much smaller than anticipated based on photos. At about 9 in the morning after our stay, my partner left the room for a moment. Within seconds of him leaving, there was a knock at the door, so I presumed he had forgotten his key. I went to let him in, but before I could reach the door, a gentleman from housekeeping opened the door and started to enter the room. Thankfully, I was still fully clothed! After we ate breakfast, we came back to the room, which by that time had developed a musty smell to it - either made noticable after housekeeping had been working with cleaners in the hallway, or due to us having showers before leaving the room.

Personable staff courteous and professional Room and hotel extremely clean

Noise from the 401 was a little loud. Rooms dated but clean and friendly

Very nice hotel. Excellent breakfast. A lot of traffic noise at night.

Clean room. Spacious very quiet and comfortable

The hotel is clean and the service was fast and friendly. It’s a little dated and the shower was strangely short. The shower head sits about 5’5 ft. Which is weird. Good luck if you are 6ft tall rinsing your shampoo! The restaurant downstairs was great/ excellent service and friendly staff with great options. Overall a decent stay. But that shower was not good…

Great hotel with exceptional service. Loved the restaurant (Pastos Grill), good breakfast with wonderful service, comfy rooms and strong wifi. We were happy that there was a Tesla charger as well. We will be back! Thanks for a great experience!

The hotel was lovely. The lobby was well appointed. Breakfast was set up very nice in the restaurant. It was very inviting. The rooms were very nice. However, the beds were supposed to be queen but were only double. Wverything else was perfect!

Perfect sleep in a strange bed. Pillow top mattress, plush comfy pillows and crisp sheets and comfy duvet

The property is nice. Breakfast is nice and has variety. But the room is small and a little bit old, especially bathroom. The toilet and bath tube are small and dark.

The room was a good size, the bed was very comfortable. The TV was large and supported streaming services. The breakfast was a buffet with many choices. My husband enjoyed it. The staff were very friendly and helpful.

Liked the rooms and comfy beds. Liked the Tesla chargers. Liked the fast internet. Didn't like the water pressure in the shower, slow drain in sink. Didn't like the $4 charge for an extra teabag at dinner. Overall, this is a great place to stay and I will come back. :)

Room was good breakfast bar was fantastic. There was a wedding party booked next to the room and they partying till 230 in the morning when I had to go out and tell them to be quiet. There was attempts to contact front desk staff and all other numbers on the phone e and nobody answered to assist. Very disappointing as they woke up the kids and kept them up for a bit. I booked this hotel as it is a conference centre too which should be a more professional clientele. Was not happy, very disappointed no staff answered any call to help!!!!

We stayed at this property while attending our daughters convocation. We thoroughly Enjoyed our staff. From check in to check out we had no complaints. Alonzo was on front reception when we checked in and he was very pleasant, helpful, courteous and professional. The hotel , grounds and rooms were very clean with all the amenities you would need. We enjoyed the buffet complimentary restaurant every morning. It was very well prepared with variety. I would recommend this hotel and would definitely stay here again !

The front desk clerk upset me very much rude and very unprofessional. She set the tone to my visit and made me decided not to extend to another night.

awesome check in, very accomodating

From the moment we walked in, the concierge, the cleanliness of the lobby, breakfast area and room, all were exactly what we had hoped to have in our stay. Wonderful, friendly staff, great customer service 10/10 would stay again and would recommend to anyone!

Friendly staff, clean building. Breakfast is a hot and cold buffet. It’s really good for a hotel breakfast

The honesty of the housekeeping staff ( Especially Diane or Diana ) is commendable. For this reason alone, we'll be staying here when traveling though again.

The staff was wonderful & accommodating. We had to leave very early in the morning and the gentleman at the desk zipped around and figured out how to get us a coffee for the road. Hotel is very close to the 401 and there is nothing close by but Railway Brewery in St Thomas was a quick drive and perfect spot.

The room was a good size, the bed was very comfortable. The TV was large and supported streaming services. The breakfast was a buffet with many choices. My husband enjoyed it. The staff were very friendly and helpful.

Nice stay, but what stood out was the exceptional associate, Alfonso. He made us feel very special at check-in and was exceptionally kind. What is usually a mundane or non-memorable experience he turned into such a delight and went above and beyond. He even ran up the stairs to make sure he got to us before we got to our room to bring us the bottles of water we forgot (well didn’t know we had). I wasn’t aware of my member status with BW but Alfonso looked it up and saw that was one of my amenities and made sure I got it. Exceptional employee.

This hotel was great. Clean, quiet, free parking, right off Hwy 401, 13 kms west of London. Booked on-line, seamless check-in, large, inviting lobby/lounge area, snacks for purchase. The room was clean, quiet, room safe, fridge, microwave, comfortable beds. Staff was great, breakfast included, which was a small but good buffet. Special mention to the friendly night clerk and 2 gentlemen who worked in the restaurant at breakfast - Olaksandr and Heberth. They were professional, projected a happy demeanor and were kind and helpful.

The location of this property is secluded which is great for what it is, an event space just off the the highway. Staff was great. If you need a place to just stay, this would be great.

Really nice place near highway but very rural and quiet

I appreciated the property setting - felt rural and quiet but easy to get onto a major road. Proximity to Strathroy was key for myself. For the price, which included breakfast, it was a lovely, clean place to stay. A couple of minor points: the wifi password was not automatically provided- you have to ask, or call down when you get to your room and realize you don’t have it. Also, there is a large bottle of water in the room- but it is $4.00 if you open it. To be fair, they do tell you that at the desk and it has a tag if you read it carefully. But surely the water could be complimentary if coffee and tea are? All in all I was very happy with this hotel and stay.

It was great! No complaints. Further from downtown though if planning on going out.

Futher away from London than i expected, but great hotel

A little far from London, but good enough.

Though the hotel is right off the highway and doesn't offer close stores or shops, it’s very quiet and cosy for a quick stay and the staff and breakfast were really nice. I would definitely be interested to book again when I go to London. Also its about a 20 minute drive to port stanley beach.

Nice, clean hotel. Comfortable bed. In a secluded area. No pool. Not much to do near the hotel. Excellent price.

Clean, breakfast options are good, staff very friendly. Hotel is located close enough to the highway but in an isolated area (good) - no security issues.

Just stayed here for one night on business. Smooth check in. My room was clean but had a very musty, damp smell and had a portable de humidifier in it - so obviously dampness is an issue. Staff was great all over the property. Breakfast had a decent selection but most of the hot table food was cold.

Room was very clean and everything worked perfectly. Lobby and hallways were also very clean. Staff were very pleasant and proffessional. Breakfast was very good. Italian restaurant on premisses was excelent.

Amazing breakfast buffet included with our stay :) TV was big, room was clean, pillows were comfortable.

We were surprised by the lackluster breakfast. Considering this property has a restaurant and meeting halls. We have stayed in express hotels with less food resources that provided a better morning meal. Staff was clearing plates from in front of us without asking if we were done. A reach in front while dining is a HUGE no no. Don't hand back my utensils after picking them up and asking if I'm done.

Wow! This hotel not only met, but exceeded our expectations. Breakfast was phenomenal!

Friendly staff, clean building. Breakfast is a hot and cold buffet. It’s really good for a hotel breakfast

We were very happy with the room. It was clean and provided all the amenities we expected. The staff was pleasant and helpful. The dinner in the Italian restaurant was excellent and in the morning we enjoyed the buffet breakfast.

The restaurant served fantastic food, and the wait staff was incredible. I ate there on a Thursday night and their salmon salad was the best I've ever had. Ate breakfast the next morning, and that too was well appointed, and the food was excellent.

Everything about the Best Western in London, Ontario, is perfect. We were greeted warmly by the desk clerk upon arrival. Our room, our bed, all of it was welcoming and relaxing. Dinner in the restaurant in the hotel was fantastic. Our server, Lexi, is a total gem. The breakfast the next morning was delicious, plentiful, and far superior to any other chain hotel’s breakfast. The breakfast staff were so kind and efficient.

Did not receive the VIP $10 food & beverage credit from the hotel. Got ill from the shrimp I ate for dinner at the restaurant.