CC's Hideaway Kata - SHA Plus

Eggcelent breakfast. High quality ingredients! The best from all the places we had stayed in Thailand. Excellent staff. Shuttle are very friendly and take you to more the one location.

Being a solo traveller I booked the cheapest room, I got room 8, and it was noisy! I didn't realise that being solo meant I wasn't allowed peace and quiet. The room shared a wall with the entrance and cafe - which meant being woken up from 5 am onwards from staff arriving, coffee being made, and furniture being moved. They did move me to a nicer room after I complained - but both rooms smelled of mold and facilities needed an update. Shower was out of hot water by the evenings. Then the live music on Weds nights, super loud, people singing Sweet Caroline at the top of their lung. Bizarre for a yoga place, and reminded me how much I hate pub cover bands. The location is tough too, up such as steep hill that its unwalkable. You must use their shuttle, so there goes carefree holiday vibes. Lastly, you pay, pay and pay. You pay for the room which isn't cheap, you pay for the the food, drinks, classes and tours - and it's all very expensive. Ouch. On the last evening I was there I got a text saying they had found stains on my towels and may charge me if they can't get them out. It was light coffee and basic make up, very washable. I'd never had this type of warning from a hotel before for such a minor thing. After that text I was wondering if I should shower or touch anything at the risk of getting extra charges. The staff, once I complained about things were lovely and professional, but why couldn't they see these issues BEFORE I had to complain about them.

It was nice.

CC"s Hideaway is one of the best properties/resorts that I have ever stayed at. The view, the staff, and the food are phenomenal. I also loved the pool, the hotel shuttle, and how great the hotel room was! I WILL go back because I loved it so much!

The location is far from ideal, you’re really dependent on the shuttle service that only runs once every hour. The weight of my rating is around service, where I wanted to take with me a piece of fruit I grabbed at breakfast and my free water in the room. They wanted to charge me for both items, saying I cannot take a glass bottle because they have to return it and that I cannot eat fruit outside of breakfast hours for free. This was a first for me, despite traveling to other hotels all throughout Thailand. It’s less about the cost of buying these items on my own and more about the lack of empathy from people in the service industry. For me to post a negative review means something since I’m not active with reviews :)