Holiday Inn Express Hotel & Suites Dallas NE - Allen by IHG

Clean rooms! Pool was nice. Very affordable.

It just felt low budged. Staff was nice but facilities felt dated.

New, spacious close to shopping and starbucks Would come back

Overall, the staff & outside facility was good, but the working condition on the inside was all good. The room we stayed in the drainage in the bathtub was very slow. The tub was filling up fast while showering due to very poor drainage.

Price and property condition are great.

It could use some fixing and it would be better.

Place was a bit run down. Found a large roach in my room the last morning I was there.

The property itself is better.than average though closest dining is an Arby's. There used to be an on the border franchise but based on the note on the door the owners were evicted. Mostly fast food type places nearby. Traffic patterns nearby can be defined as chaotic. I stayed twice in a ten day period, once on the way to Galvaston and once back to home. A tuesday night stay was only 72 dollars and can recommend at that price. The Friday stay was double that for the same kind of room so wouldn't recommend at the higher cost point. Plus side room was clean, wrll stocked sundries shop, has a fitness center however pol is closed in the wintet. Friendly staff, just an inconvient location so wouldn't recommend for a vacation but for passing through is acceptable.

Just old & smelly. It is fine but overpriced.

The staffs are friendly and the facilities was clean.

Very clean

Its nice but they have a mold issue. If you're sensitive to mold dont stay here. I saw mold all over the bathroom.

Room needs paint on the door and bulbs in the ceiling fixture by the door. Room had a dirty towel on the floor and a black hair in the tub. No vent in the bathroom.

Place was a bit run down. Found a large roach in my room the last morning I was there.

Very clean

Nice and clean.

Overall no issues but room service only cleaned our room once during our 4 night stay.

Clean rooms

There was nothing to like. Room had some kind of moldy wet smell. I stayed there with my family and my daughter started sneezing and itching as soon as we entered the room. Bathroom door would not close. There was a mark on bed. Shower faucet was loose. Towels were not completely dry. It was below one start hotel. I asked them to change the room which they did but 2nd room was not much different that first one. Everytime I enter the room, there is this bad smell. This was the worst hotel I ever stayed. I have stayed at Holiday Inn before and really loved their breakfast but it was nothing like that here. Nothing. I am never coming back to this place and will let my circle know to watch out for this kind of places. They were very cheap in taking care of the property.

Shower rod bent/curtain doesn’t stay closed. Shower faucet dripping constantly. Ac jerry rigged into slot with exposed cables. 1 of the tv remotes wouldn’t put tv into input mode. Power outlet beside bed kept shutting off for no reason. Weird stains in sheets on pull out couch mattress. Weird clumpy gunk on sheets of one of the main beds. Found a roach in the lobby by the food vending refrigerators. Overall disappointed in the condition of the room. The service was fine, so there’s that.

The lighting in the room was insufficient. It was very dark.

Spacious room and Good Breakfast

Interior needs updating. Third floor hallway needs to be redone or fresh painted might help. The room 304 bed mattress is old and uneven.

Very comfy beds!

This was definitely a budget hotel. The room was adequately clean the bed not particularly comfortable for one night stay it was fine. Probably would not stay there again.

Room was very spacious and clean. Breakfast was repetative, but overall the stay was great.

The room was very clean and modern. My only negatives were the topper on the bed was too soft and the walls around the bathrooms need more insulation. It sounded like the rooms next to us were using our shower.

Loved the bunk beds and the bean bag in th room with the kids table. Family friendly

There was no one at the front when arriving and we waited on 2 occasions for help. The speakers in the tv didn't work properly and we changed rooms.

All of the staff was friendly and very helpful love the 2 room suite very spacious and jacuzzi tub was amazing. Best hotel bed ever

The staff were so sweet and helpful! Perfect check in experience

I had the worst experience. The hotel made an error on my booking and checked me out a day early. By checked out they went into my room and put all of my stuff in garbage bags including my suits and computer. I would offer grace is they had tried to contract me multiple times. This was not the case.

Very Rude Manager! Untrained; my 4-day stay was a terrible and inconvenient experience and will NEVER stay at a Holiday Inn at that location again!!! Tried to voiced my concerns and inconvenience to the manager on duty and she wouldn’t let me speak but threatened to call police because i complained of the bad experience. Made multiple complaints for help through out my stay and was never helped. One of the staff did come to my room to try and said he couldn't and that the manager will try to get maintenance the next day and couldn't relocate me because it was already late. Horrible experience and plan to follow up to the top owners at this hotel to address my bad experience. Very humiliating experience from this RUDE and insensitive lady claiming to be the manager. Even tri d to discourage me from call IHG corporate saying they are independent franchise. I plan to see this situation remedied or address. A customer complains and you threat call police! I need answers

I got a Queen size suite with this hotel and had some issues with the room. Our mini fridge was missing a leg so it wobble and was leaking brown from where the should have been. The fridge ended up freezing my water bottles that I put in there. I put them in the door of the unit. Tried to give my 9 month old, a warm bath and didn’t even have hot water to the tub. I had very little warm water coming from the tub. The Jacuzzi tub that we got with the suite didn’t even work. Front desk was no help saying that they don’t have maintenance on the weekends only on weekdays and my only option was to move rooms if I wanted a working tub with hot water. I have two kids under two and it was 7 o’clock at night. I was not moving them after a long day. The phone kept flashing red and we couldn’t get rid of the message on the phone. There was no guide for the tv. I had to flip through most of them to just commercials on every channel. Front desk told me that they would talk to their boss to give me points for my visit since it was not up to standard for them. She told that I will get an email the next business day. I wasn’t contacted in any way. Just disappointed in IHG.

Thought was getting adjoining rooms. As we were traveling with our daughter and two grandchildren (one of which was an infant) she needed our help. Asked them to adjust us to adjoining rooms. They refused any kind of helpful assistance because we used a “third party” booking service. So not only were the rooms not adjoining, they weren’t even on the same floor. Very rude front attendant. Then one of the rooms had a dirty toilet, (as in had fecal matter in it). Will never stay there again.

Nice staff Everything was as expected

No one at front desk when arrived to check in around 8 pm. Waited at least 10 minutes and by then 4 other couples had arrived and also waiting to check in. Eventually a staff member showed up and said he had been fixing a television.

The only issue I had was with the front desk person, she was a young woman, who checked me in. She wasn’t very pleasant and I asked her if I could be put on a high floor. She told me no as the hotel was full. I understood that but when I asked another person I was moved immediately. The night staff and the older lady in the morning were excellent. They were very friendly and accommodating. They are the reason I would stay at this hotel again:)

Even though we only stayed for one night, our experience was great! The hotel is clean, quiet, we enjoyed our room and our kids did as well. Breakfast was good and the staff treated us very well from the receptionist up to the staff in charge of the breakfast and area. Totally recommend this hotel and will definitely use again when back in the area!!!

Trued charging me $35 fee for an hour late check out. I will not stay here again. Then when I had paid for the room until 11AM - housekeeping was knocking on my door at 10:30 for me to leave the room.

Everything was Perfect !! This stay has been the best so far !! It was very easy to find what you’re looking for . Shopping and Dining!! 😊

Lovely hotel with convenient location and near to dining and shopping venues. Breakfast is superb.

I was traveling alone, and I felt very safe. Everything was very nice. I would definitely stay there again.

Service was nice…breakfast was pretty good. If you like the convenience of shopping and food..this is the place to book.

New, spacious close to shopping and starbucks Would come back

Last minute trip for baseball, upon arriving our room only had 2 towels available for a room that sleeps 4. When i asked the next morning they said they were out of towels and that i could bring my dirty ones for them to wash…I almost felt i needed to go buy my own towels just to have enough for the 4 days we were going to be there. I have never been at a hotel where they had NO MORE towels (morning or night) the bathroom door would not lock, all the metal fixtures had rust stains, bathroom had mildew or moldy stains. The water didn’t get very hot and if i did it wouldn’t last long. Our tv remote had tape to help keep the batteries in. Some of our plugs did not work for all of our phones ect. Parking is very limited, i had to park at the restaurants in front of the hotel.The upside was it was very quiet area, close to most things. Overall it was ok for a quick stay but I wouldn’t recommend for 2 or more days if dingy is something you dont like.

It was difficult to get from the expressway to the property. But the location of the property being close to the expressway was what I wanted/needed.

The property itself is better.than average though closest dining is an Arby's. There used to be an on the border franchise but based on the note on the door the owners were evicted. Mostly fast food type places nearby. Traffic patterns nearby can be defined as chaotic. I stayed twice in a ten day period, once on the way to Galvaston and once back to home. A tuesday night stay was only 72 dollars and can recommend at that price. The Friday stay was double that for the same kind of room so wouldn't recommend at the higher cost point. Plus side room was clean, wrll stocked sundries shop, has a fitness center however pol is closed in the wintet. Friendly staff, just an inconvient location so wouldn't recommend for a vacation but for passing through is acceptable.

My stay at this property was very accommodating. Great location.

The staff was friendly, the breakfast was really good and they are located next to a shopping center and a target right accords the streets. Lots of places to eat within walking distance.

The hotel itself was clean and the staff was friendly. The breakfast was ok. Most items were out when we went through at 7:30. I did see someone restocking as we were leaving. The one thing that was a deal breaker was the scalding hot water in the shower that you could not lower. The front desk was oh yea that’s a problem we are replacing the faucets. It will be better next time. There will be no next time for us!

Wonderfully comfortable bed. Hot breakfast better than the standard fare.

Spacious room and Good Breakfast

The breakfast was missing basic essentials no cinnamon rolls ! No oatmeal toppings. The stay was okay. I am kind of disappointed because we stayed to bring in New Years

Lovely hotel with convenient location and near to dining and shopping venues. Breakfast is superb.

Room was very spacious and clean. Breakfast was repetative, but overall the stay was great.

Overall a decent hotel. It had dirty windows, horrible orange juice, unexciting breakfast, so-so shower. Otherwise, the hotel was a typical Holiday Inn express. Bedding and furniture were decent. The TV's didn't have close caption.

The staff was friendly, the breakfast was really good and they are located next to a shopping center and a target right accords the streets. Lots of places to eat within walking distance.

Even though we only stayed for one night, our experience was great! The hotel is clean, quiet, we enjoyed our room and our kids did as well. Breakfast was good and the staff treated us very well from the receptionist up to the staff in charge of the breakfast and area. Totally recommend this hotel and will definitely use again when back in the area!!!

Bathroom vent fan did not work, causing it to be damp and dank. The juice was watered down.