Quality Inn Roseville-Detroit North

Not use pool Room clean Staff great parking is good Breakfast not that good, need improve.

Never again took my money receptionist was the rudest person ever... I called to tell them about car trouble and was stuck on the highway but no answer then took my 73 dollars and I slept in my car

No heat in hall ways, none in breakfast room, they say they are working on it, but after speaking with others have been there for over a month, it’s same old thing, they are working on it. I stayed several days, you have to wear a coat and long John’s to survive. Water in a dish for a little dog froze solid. Really bad management. I’ve machine 1st floor inoperable, have up on second floor to get it. All time I was there, I never saw any maintenance being performed. I will find a different motel when I return.

POOR CUSTOMER SERVICE. I had made a mistake and booked the wrong days for my 2 night stay. I contacted and spoke with the manager to ask for a possible change of dates or some help with booking mistake. Sometimes the hotel will contact you after not checking in on the first day which they didn't. The manager was rude and usually hotels want repeat customers. I travel alot and WILL NEVER STAY HERE.

I booked for 2 nights for Jan 16th to 18th and realized on the 21st when looking for my booking for Jan 23rd that I made a mistake in booking the wrong dates. I contacted the property and spoke with a manager asking for any kind of help such as honouring all or some of my stay for the 23rd. I travel alot and usually hotels will try to use customer service as they want repeat customers but he was rude and nothing they would do. Also when you don't show up for the first night check-in they usually contact you which they didn't. POOR CUSTOMER SERVICE. WILL NEVER STAY HERE IN THE FUTURE.