Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately AUD 27.5 per person.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 11:00 AM. Late check-out is available for a fee of AUD 40.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional features may be available upon request.

What is the location of the property in relation to key landmarks?

The hotel is located in Upper Mount Gravatt, just a 1-minute drive from Westfield Garden City Shopping Mall and 5 minutes from Griffith University Nathan Campus. It is approximately 28.2 km from Brisbane Airport.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AUD 50.00 per stay, subject to availability. Advance request is required for confirmation.

Mercure Brisbane Garden City Hotel

Average nightly price at Mercure Brisbane Garden City by month, last 12 months (USD)
Month	Average price
January	US$107
February	US$124
March	US$119
April	US$134
May	US$151
June	US$128
July	US$153
August	US$146
September	US$133
October	US$126
November	US$128
December	US$135

What guests think

Mercure Brisbane Garden City earns praise for its convenient location near Westfield and public transport, friendly staff, easy parking, and generally comfortable, clean rooms, though several reviews note dated areas and inconsistent upkeep across stays.

Common issues include dated bathrooms, maintenance problems such as faulty or noisy air conditioning and elevators, occasional odours, and housekeeping oversights like missing toiletries or towels. Facilities feel limited for some guests, with no pool or gym and older or partly inoperative laundry equipment noted. Breakfast feedback is mixed, ranging from tidy and varied to average or poor quality with slow replenishment, while dinner is limited to basic room service with delays reported. Expect a practical stay that emphasizes location over full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy, with ample spaces and some mentions of free parking. Amenities feel limited, with no pool or gym and laundry machines described as old or partly inoperative.

Related guest reviews

8

UAI

16 Dec 2025

·

Stayed 2 nights

Room was great. Bed felt so comfortable. Staff were very friendly. Parking was easy to find; no need to look for one; plenty parking spaces.

10

Katie

5 May 2023

·

Stayed 1 night

Excellent staff, clean & quiet though a bit dated. Checkin/out was quick and easy with parking at the front door.

10

KANA

27 Feb 2026

·

Stayed 1 night

ブリスベン空港からのアクセスがよく、駐車場は無料、朝食のバラエティーも多く(Fried Riceがあったのは嬉しかった)、クリーンでよかった。常宿にさせていただきます！

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8

Don

18 Jul 2025

·

Stayed 2 nights

Great location. Walk to garden city. Easy parking. Large clean rooms and comfy bed.

2

Bradley

12 Mar 2025

·

Stayed 1 night

Expedia posted photos of a swimming pool. So i booked. There is no swimming pool. No gym. No BBQ AREA. No facilities at all

2

Seham

7 Feb 2023

·

Stayed 6 nights

The best thing in hotel it’s close to shopping centre but the facilities is very very bad especially laundry it hasn’t good washing machines it was very old

10

PATRICIA

3 Jul 2024

·

Stayed 1 night

The small garden is a delight and the property is well cared for. Staff always very welcoming and helpful.

4

Patricia

11 Aug 2024

·

Stayed 1 night

Mecure have definitely updated the entrance and dining area, as well as room service, however they have limited the room amenity updates that really need looking at. Microwave, tv and ironing board all need replacing. Cleanliness and daily room clean needs to be better as well. Location wise - perfect - although walk to Westfield feels a little unsafe un the dark. Some signage wouldn't go astray either.

6

Kara

23 Apr 2023

·

Stayed 5 nights

Chose to stay at the Mercure as it was close to an event I was attending for the week. When I went to use the laundry facilities not all machines were operational. The room was nice, however there was a smell coming from the bathroom that was unpleasant. Staff were friendly and welcoming to guests.

8

Anne-Marie

30 May 2025

·

Stayed 1 night

Close to Garden city shops, ample parking.

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Cleanliness

Feedback is mixed: many describe clean rooms, but others report mold in bathrooms, musty odours, dusty areas, stained linens, and housekeeping oversights or missed restocks.

Related guest reviews

4

Ilana

16 May 2025

·

Stayed 1 night

It was disappointing that the towels were all dirty on arrival and all of the soap, shampoo and conditioner pumps were empty. It's hard when you go away so seldomly. 😪 The staff were lovely but the cleaning staff kept hanging on the door trying to get us to church out early and we just wanted to enjoy the short time we had left

4

Deon

30 May 2025

·

Stayed 4 nights

on arrival I ordered room service at 710pm it arrived at 930pm after I had to chase it up at reception. the showers were dirty mold between the tiles and the soap jars fell off the wall during the night. the rooms were just made up but dirty dishes and old coffee/tea cups were just left like that. overall very poor!

10

Ricka

20 Nov 2024

·

Stayed 3 nights

Our room was good, cozy and comfy bed, but the sheet from inside was a bit stained.

8

Katrina

22 Jan 2023

·

Stayed 1 night

Overall stay was excellent we had a leak on our floor which in turn we were put into another room, staff were excellent, breakfast was great, the only down fall was the cleanliness, each room had dirty floors the jugs weren’t clean and hair in the bathroom.. Need to tighten up on the cleaning and it would have been an excellent stay all round.

8

stephen Gay

15 Aug 2025

·

Stayed 5 nights

Breakfast was pretty average for the price. Could not get fried or poached eggs only scrambled and I have my thoughts it was made from powered eggs. Bed was comfortable and we slept well. House cleaning was hit and miss, we were there for five days and every day house keeping forgot to leave either coffee, milk, toilet paper or fresh towels. But all staff we had encountered were very helpful and friendly. But after having my rant I would stay again.

8

Kay

23 Feb 2026

·

Stayed 1 night

Helpful staff, clean room

6

Sharon

23 Jul 2025

·

Stayed 2 nights

I've stayed at this hotel many times over the last 5 years and it is disappointing to see the declined over that period. The standard of cleanliness in the rooms has decreased, it appeared that the carpet had not been vaccumed. The bathrooms are dated, so not sure if some of the stains can be removed anymore! I wouldn't recommend the buffet breakfast either, waited 45 minutes for the eggs to be replenished, despite reception asking the kitchen staff on my behalf. Then there were no folks or spoons (only knives) available and when I asked the kitchen staff, I was told they were in the dishwasher and I would have to wait (cold eggs now & 30 mins later than I wanted to depart). I stay here due to it's proximity to where my car is serviced, Westfields shopping and walkable dinning options. I'll be looking elsewhere next time!

10

Kelly

23 Nov 2025

·

Stayed 2 nights

Clean. Comfortable bed!!

4

Sheree

12 Jun 2025

·

Stayed 1 night

I booked a Queen room on the website but was given a room for people with disabilities, the room had a very musty smell and the room was quite dusty and the bathroom floor was dirty. I tried to swap rooms but the hotel was fully booked so was unable. My room (120) was near the elevator and every time the elevator door opened or closed it made a loud squeaking sound - I could not sleep well because of this. Unfortunately my stay at the Mercure was not a pleasant one.

8

Julie

30 Sept 2025

·

Stayed 2 nights

I think the bathrooms could with a thorough scrub , and maintenance as around the hand railing near toilet the cover over the screws was sliding around, shower curtain replaced, mould in the grouting, other than that it was comfortable and mainly clean

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Rooms

Beds are frequently described as comfortable, but rooms and especially bathrooms feel dated, with recurring issues such as faulty or noisy air conditioning and occasional noise from lifts or neighbouring rooms. Room size varies from small to spacious and quiet.

Related guest reviews

8

UAI

16 Dec 2025

·

Stayed 2 nights

Room was great. Bed felt so comfortable. Staff were very friendly. Parking was easy to find; no need to look for one; plenty parking spaces.

8

Marie

21 Jul 2025

·

Stayed 2 nights

Motel was close to shopping centre. Room was quiet and spacious. Staff friendly and helpful

4

Jason

7 Oct 2023

·

Stayed 2 nights

Staff friendly but the rooms feel old and need some maintenance attention.

6

Nola

13 Feb 2023

·

Stayed 1 night

Noisy air conditioner

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6

Jai

7 Jul 2023

·

Stayed 4 nights

The heater did not work. The bed was too soft. The pillow was uncomfortable. Maybe next time it will be better. Cheers

8

Kate

17 Apr 2025

·

Stayed 1 night

Great location and easy to park. Rooms are small but fine for a night. Bathrooms need updating but otherwise a great stay.

8

DAVID

8 Oct 2023

·

Stayed 2 nights

I arrived with a migraine and got to the room and went to bed. I didn't realise the air cond didn't work until later so had to open the window as it was to warm. This let the road noise in. I put up with it the first night due to the migraine but the staff happily change dour room the next day. Rooms are a little old and a bit off for Mercure. Beds were fantastic though.

10

Kelly

23 Nov 2025

·

Stayed 2 nights

Clean. Comfortable bed!!

4

Sheree

12 Jun 2025

·

Stayed 1 night

I booked a Queen room on the website but was given a room for people with disabilities, the room had a very musty smell and the room was quite dusty and the bathroom floor was dirty. I tried to swap rooms but the hotel was fully booked so was unable. My room (120) was near the elevator and every time the elevator door opened or closed it made a loud squeaking sound - I could not sleep well because of this. Unfortunately my stay at the Mercure was not a pleasant one.

10

Irene

7 Dec 2025

·

Stayed 2 nights

Incredibly helpful reception staff. Thank you. An added surprise was the new comfortable couch that arrived in our room during our stay! Fabulous. We also really liked having a couple of different pillows to choose from. Another bonus. Thank you.

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Service

Staff are often praised as friendly, helpful, and efficient, though experiences vary, with reports of impersonal self check in, slow or unresponsive service, and long room service delays.

Related guest reviews

6

Trevor

19 May 2025

·

Stayed 1 night

Hopeless check-in if you are not computer savvy. Order for dining the same no help from staff. Some of the meal came and about 3/4 hr later asked about the rest and the received it a takeaway container. There were dirty serviettes left on our table. Very disappointed with staff

8

UAI

16 Dec 2025

·

Stayed 2 nights

Room was great. Bed felt so comfortable. Staff were very friendly. Parking was easy to find; no need to look for one; plenty parking spaces.

10

Natalie

13 Aug 2023

·

Stayed 2 nights

Staff were helpful and friendly. Very convenient location and met all our needs.

6

Adriana

28 Dec 2024

·

Stayed 6 nights

The location was great walking distance to the shopping centre and very accessible to the high way. However i didn't feel the customer service was any good during the check in and out process.

10

Frances

25 Apr 2024

·

Stayed 1 night

Excellent arrival service. Check in was the best Ive ever experienced. I would definitely recommend this hotel to everyone. Im definitely coming back to stay again. Room menu service was fast. Very nice gentlemen who checked me in. $1 holding fee is perfect. Not $200 or $500 like the Gold Coast hotels.

10

Irene

3 Dec 2025

·

Stayed 1 night

Receptionist was extremely helpful. We very much appreciated the time taken to assist us with our request. A very big thank you.

4

Deon

30 May 2025

·

Stayed 4 nights

on arrival I ordered room service at 710pm it arrived at 930pm after I had to chase it up at reception. the showers were dirty mold between the tiles and the soap jars fell off the wall during the night. the rooms were just made up but dirty dishes and old coffee/tea cups were just left like that. overall very poor!

8

Kay

23 Feb 2026

·

Stayed 1 night

Helpful staff, clean room

10

Irene

7 Dec 2025

·

Stayed 2 nights

Incredibly helpful reception staff. Thank you. An added surprise was the new comfortable couch that arrived in our room during our stay! Fabulous. We also really liked having a couple of different pillows to choose from. Another bonus. Thank you.

10

Laurie

19 Feb 2024

·

Stayed 4 nights

Great location and despite the building being older style you can see a fortune is being spent upgrading everything. Definitely be going back, great location, excellent friendly staff and all round great experience.

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Location

Highly convenient: walking distance to Westfield Garden City and buses, handy for events or work, and straightforward access from roads; some also found it practical for reaching the airport.

Related guest reviews

10

KANA

27 Feb 2026

·

Stayed 1 night

ブリスベン空港からのアクセスがよく、駐車場は無料、朝食のバラエティーも多く(Fried Riceがあったのは嬉しかった)、クリーンでよかった。常宿にさせていただきます！

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10

Sky-Lily

23 Nov 2024

·

Stayed 3 nights

Location is very convenient! Just 3 minute walk to Garden City shopping centre

8

Emily

7 Aug 2025

·

Stayed 1 night

Great position Close to netball and shops!

10

STEPHEN

8 May 2025

·

Stayed 7 nights

Convenient location

6

Duane

4 Feb 2024

·

Stayed 2 nights

The property was within walking distance to Garden City Shopping Centre and my work which was very convenient.

8

Don

18 Jul 2025

·

Stayed 2 nights

Great location. Walk to garden city. Easy parking. Large clean rooms and comfy bed.

10

Guy

19 Mar 2025

·

Stayed 1 night

Worked very well for walking to a bus at the Garden City Shopping centre for transport to and from A Day on the Green Concert at Sirromet Winery, Mt Cotton. Breakfast was great and the bed was very comfy.

8

Wai Kong

19 Aug 2025

·

Stayed 5 nights

The location is very good. Close to Westfield Garden City Shopping Centre where we can spend a whole day there, shopping and dining.

10

Dennis

9 Dec 2024

·

Stayed 1 night

Good staff, good location, close to shopping centre and close to my relatives living in Bne.

8

Anne-Marie

30 May 2025

·

Stayed 1 night

Close to Garden city shops, ample parking.

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Dining

Breakfast reviews are inconsistent, from enjoyable or varied to average or poor with cold or undercooked items and slow replenishment. Dinner is limited to simple room service (often pizza), and delays are reported.

Related guest reviews

6

Trevor

19 May 2025

·

Stayed 1 night

Hopeless check-in if you are not computer savvy. Order for dining the same no help from staff. Some of the meal came and about 3/4 hr later asked about the rest and the received it a takeaway container. There were dirty serviettes left on our table. Very disappointed with staff

4

Jennifer

12 Jun 2023

·

Stayed 2 nights

Handy to places. Friendly staff. Very disappointed in breakfast buffet. Food barely warm & bacon tasted old & hardly cooked. When sausages were replenished they were not cooked through & 2 choices of cut up fruit. Watermelon & tin peaches. Very disappointing for price charged

10

KANA

27 Feb 2026

·

Stayed 1 night

ブリスベン空港からのアクセスがよく、駐車場は無料、朝食のバラエティーも多く(Fried Riceがあったのは嬉しかった)、クリーンでよかった。常宿にさせていただきます！

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6

Saravanan

22 Nov 2024

·

Stayed 2 nights

Located near a huge shopping mall with plenty of food options. Hotel breakfast was simple and boring.

4

Deon

30 May 2025

·

Stayed 4 nights

on arrival I ordered room service at 710pm it arrived at 930pm after I had to chase it up at reception. the showers were dirty mold between the tiles and the soap jars fell off the wall during the night. the rooms were just made up but dirty dishes and old coffee/tea cups were just left like that. overall very poor!

8

mathew

25 Nov 2024

·

Stayed 1 night

It is Mercure Hotel so it is better than most hotel. The Restaurant I would give a miss for dinner. They are only heating up frozen food and my pizza for was not heated up all over..

8

stephen Gay

15 Aug 2025

·

Stayed 5 nights

Breakfast was pretty average for the price. Could not get fried or poached eggs only scrambled and I have my thoughts it was made from powered eggs. Bed was comfortable and we slept well. House cleaning was hit and miss, we were there for five days and every day house keeping forgot to leave either coffee, milk, toilet paper or fresh towels. But all staff we had encountered were very helpful and friendly. But after having my rant I would stay again.

6

Sharon

23 Jul 2025

·

Stayed 2 nights

I've stayed at this hotel many times over the last 5 years and it is disappointing to see the declined over that period. The standard of cleanliness in the rooms has decreased, it appeared that the carpet had not been vaccumed. The bathrooms are dated, so not sure if some of the stains can be removed anymore! I wouldn't recommend the buffet breakfast either, waited 45 minutes for the eggs to be replenished, despite reception asking the kitchen staff on my behalf. Then there were no folks or spoons (only knives) available and when I asked the kitchen staff, I was told they were in the dishwasher and I would have to wait (cold eggs now & 30 mins later than I wanted to depart). I stay here due to it's proximity to where my car is serviced, Westfields shopping and walkable dinning options. I'll be looking elsewhere next time!

10

Louise

28 Aug 2025

·

Stayed 2 nights

Clean, quiet and safe. Temp controlled, and quite a tidy buffet breakfast. All you need. :-)

6

Peter

30 Apr 2023

·

Stayed 1 night

Does not have a resturant for dinner , offers a $20 pizza & beer deal. For the price I paid $300 for a night, was not value for money

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $136	3 $153
4 $119	5 $118	6 $137	7 $143	8 $201	9 $154	10 $181
11 $230	12 $230	13 $230	14 $231	15 $227	16 $218	17 $148
18 $129	19 $146	20 $158	21 $191	22 $138	23 $129	24 $140
25 $145	26 $140	27 $206	28 $187	29 $179	30 $148	31 $151

Mercure Brisbane Garden City

Prices for Mercure Brisbane Garden City

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Standard Triple Room, 3 Twin Beds

Standard Room, 1 Queen Bed (Accessible Room)

Superior Room, 1 King Bed

Standard Room, 2 Twin Beds

Guest reviews of Mercure Brisbane Garden City

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Brisbane Garden City

Prices for upcoming dates