The Swan Taphouse

Black mould and water damage in family room. Very loud music played until around 10.30pm below family room with two children.

Our second stay and would come back but downside is no shower and the bathroom was dated and sink full of hairs which wasn’t pleasant. The lighting in our room was poor. An extra lamp maybe by the mirror so you can see what you’re doing would be helpful. The service and staff were excellent. Dining was really good too. Lovely restaurant space. Breakfast is at the neighbouring Malthouse. Whilst food was good service was very poor, the tea/coffee facilities were dreadful. Had to ask for clean cups ( no saucers),only used teaspoons, this whole area looked unclean and let the whole stay down. It really wouldn’t take much to rectify this. Our last stay breakfast was lovely, waitress service, clean and had no complaints.

They were happy to provide a gluten free breakfast. Comfortable stay in a l convenient location.

The carpet leading from the bar to the rooms was absolutely filthy. My colleague's room and mine both had baths only with a shower head on a hose. All the sealant around the bath was damaged or black mould stained. The beds weren't very comfy at all, I had a bad nights sleep. The whole place needs a massive update.

Poor state