Is parking available at the property?

Yes, free self-parking is available on-site.

Does the property allow pets?

Yes, pets are allowed with a fee of MXN 300.00 per pet, per day. A pet deposit of MXN 3000 per stay is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility and pool access features are not provided.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Zapopan, within a 5-minute drive of Plaza Galerias Guadalajara Shopping Center and Minerva Roundabout. It is approximately 2.9 miles from Plaza del Sol and 3.1 miles from Expo Guadalajara. The nearest major airport is Don Miguel Hidalgo y Costilla Intl. Airport, located 24.5 km away.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available. Pool access is from 8:00 AM to 10:00 AM, and the pool is seasonal.

What are the policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

Candlewood Suites - Guadalajara Galerias by IHG | Book like an insider

What guests think

Across recent reviews, Candlewood Suites - Guadalajara Galerias by IHG is praised for very clean, spacious suites with kitchenettes, friendly staff, and a convenient, safe location inside a small plaza with parking and nearby dining and shops.

Amenities like free lobby coffee, guest laundry, a rooftop pool, and pet friendly policies make it practical for longer stays. Several reviews note drawbacks such as food odors in corridors, occasional noise, limited pool seating or towels, and sporadic housekeeping or maintenance issues. Expect a comfortable, self-catering stay with easy access to daily needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities suit longer stays, with free lobby coffee, guest laundry, a rooftop pool, parking, and pet friendly policies. Several reviews mention limited pool seating or towels, and that the pool may be unheated or need better upkeep.

Related guest reviews

10

Claudia

Apr 27, 2024

·

Stayed 2 nights

Two days for a work trip and this was a great choice! Here are some reasons: Convenient and free parking, friendly staff, free coffee in the lobby (various options), big rooms with kitchen and the rooftop pool is awesome!

10

Jorge

Apr 1, 2024

·

Stayed 1 night

Excelente propiedad, muy buena ubicación, amplio estacionamiento, solamente el área de alberca tiene muy limitada la cantidad de camastros (solos 4) y tres sombrillas de las cuales solo dos funcionan Fuera de eso excelente opción sin duda volveremos

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10

Alison

Aug 11, 2024

·

Stayed 1 night

Having traveled to many hotels in Mexico, this one has the most extras, that really help. Hot water, free laundry, a recliner in the room, etc.

8

Marcela

Mar 17, 2025

·

Stayed 1 night

Falta que haya personal que ayude con las maletas y valet parking, fue la primera vez que veníamos y todo lo tuvimos que ir adivinando. La alberca no está climatizada y no hay quien apoye en ese lugar

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10

Norma

Apr 19, 2025

·

Stayed 2 nights

They allowed us to do check-in very early and the staff was very friendly. We will definitely be staying again. They have accesible washer and dryer and even gave you one detergent pod. All bathrooms were clean even near the pool. I just wish they had more chairs near the pool, some people put their towels on them to “reserve” them but in over an hour never even came to sit in them because they were at the grill area.

8

Carlos Omar

Apr 20, 2025

·

Stayed 4 nights

El servicio en la recepción de excelente , la alberca un poco descuidada y sucia . Gente que no parece que este hospedada usando las áreas comunes y limitan el uso para el resto de los huéspedes. El servicio de limpieza muy básico y hay que estar prendido toallas a la recepción ya que se les olvida dejarlas en la habitación.

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10

Darla

Jun 19, 2024

·

Stayed 1 night

Close to food and loved the pool

10

JORGE

Oct 22, 2023

·

Stayed 3 nights

Muy limpio, bien ubicado y atención muy buena. El café que quieras en el hotel

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10

Maria de la luz

Sep 29, 2025

·

Stayed 3 nights

Son suites limpias, amplias , equipadas con cocina, estufa y refrigerador Área de café gratuita 24 hrs Y muchos espacios para trabajar y estar Es más ejecutivo

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8

Jose

Jan 28, 2025

·

Stayed 1 night

everything was pretty good, only "issue" was I used the pool and there were no towels out there. Luckily I was on the same floor as the pool, so i shook off the water and went right back to my room.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise very clean rooms and common areas. A few report housekeeping lapses or maintenance issues like odors, stained linens, clogged showers, or minor mold, and occasional pool cleanliness concerns.

Related guest reviews

6

Malisa

Dec 22, 2024

·

Stayed 2 nights

Not the cleanest place. The room has a funny smell. No hot water in my room but beside that everything was okay

10

Hector

Oct 14, 2025

·

Stayed 6 nights

Everything was clean

10

Sandra

Jan 13, 2025

·

Stayed 1 night

Very clean

10

Ariana

Oct 5, 2024

·

Stayed 7 nights

Very clean and nice size rooms. Friendly staff, will definitely stay here again in the future.

6

Michelle

Feb 24, 2025

·

Stayed 2 nights

La ubicación es buena, la entrada y salida del establecimiento también es accesible y fácil. El staff amable. Los inconvenientes fueron: la regadera estaba tapada y no se iba el agua. El respirador del baño no servía y dado que no tenía ninguna ventana que se abriera, tenía que abrir la puerta de vez en cuando para ventilacion.

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10

Carlos

Feb 22, 2025

·

Stayed 2 nights

Room was very clean and comfortable, the employees at the hotel were very polite friendly and helpful, front desk person was amazing! Thank you!

10

Josue

Jun 27, 2024

·

Stayed 2 nights

Really clean hotel

8

Francisco

Oct 16, 2024

·

Stayed 6 nights

Pros: Nice building, nice staff, good service, located in a shopping center, nice area. Cons: Very hard beds, shower has little moldy, lack of shade at the pool.

10

Dina

Sep 5, 2024

·

Stayed 5 nights

We have stayed at this hotel many times. This time, we noticed that bed sheets are stained, towels are not bright white as before and they are also thin. Safety can be an issue because that have a door at the entrance fir which you need your key to access the elevators. That door was propped open many times times during our last stay. Management needs to find a way to make sure make sure the door serves its purpose for the safety of the guests and staff. We really like this hotel and wcontinue staying here. Area is, safe and offers lots of dining options. Galerías shopping center is near by and staff is very nice and helpful

8

fausto

Aug 5, 2025

·

Stayed 5 nights

Dirty

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious, quiet, and well equipped with kitchenettes; beds are generally comfortable and the setup works well for long stays. Some guests noted noise from outside or adjacent rooms, firm pillows or beds, or minor air conditioning and hot water issues.

Related guest reviews

10

Trinidad Jr

Oct 13, 2025

·

Stayed 1 night

Room was really clean and wide space for great accommodation.

10

Tom

Apr 12, 2023

·

Stayed 5 nights

The room was good sized and perfect for a six day stay.

10

Jorge

Apr 19, 2025

·

Stayed 1 night

Muy comodo, todo lo básico, y más. Buena limpieza y gran equipamiento. Esta estupendo para estancias largas.

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8

Aldo Rene

Sep 27, 2025

·

Stayed 1 night

Se escucha de cuarto a cuarto no hay mucha privacidad en ese sentido todo lo demás bien

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10

Heriberto Antonio Sosa

Sep 17, 2025

·

Stayed 3 nights

Suits are really nice , clean and comfortable.... has all the amenities. Bed was super comfortable

8

Hector

Oct 18, 2025

·

Stayed 1 night

Great place, but you can hear everything from outside

10

Arturo

Mar 6, 2025

·

Stayed 2 nights

Todo es excelente solo el aire acondicionado no enfría lo suficiente

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8

Francisco

Oct 16, 2024

·

Stayed 6 nights

Pros: Nice building, nice staff, good service, located in a shopping center, nice area. Cons: Very hard beds, shower has little moldy, lack of shade at the pool.

10

Ricardo

Mar 11, 2023

·

Stayed 3 nights

I like that the rooms looks like a mini hpuse with a fridge, stove and everything you need to do your own food

10

Maria de la luz

Sep 29, 2025

·

Stayed 3 nights

Son suites limpias, amplias , equipadas con cocina, estufa y refrigerador Área de café gratuita 24 hrs Y muchos espacios para trabajar y estar Es más ejecutivo

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check in and thoughtful touches. A small number reported poor service or billing or support issues.

Related guest reviews

2

Celestino

Jan 24, 2025

·

Stayed 2 nights

Muy mal servicio a huesped

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8

Enrique

Apr 7, 2025

·

Stayed 1 night

servicio muy pobre. y NO me pueden dar mi factura FISCAL

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10

Blanca Estela

May 15, 2024

·

Stayed 4 nights

Everyone here was super nice and recommended great transportation services

10

raul

Apr 6, 2024

·

Stayed 2 nights

Todo bien, buenas instalaciones y personal muy atento

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8

sonia

Nov 9, 2024

·

Stayed 6 nights

Friendly staff and very clean rooms

10

Carlos

Feb 22, 2025

·

Stayed 2 nights

Room was very clean and comfortable, the employees at the hotel were very polite friendly and helpful, front desk person was amazing! Thank you!

10

Frank

Sep 15, 2025

·

Stayed 3 nights

It is the best hotel i have stayed un Guadalajara, it is definitely the hotel i will book every time i go. The hotel team were great with the surprise they prepared for my wife's birthday.

10

Nicolas

Nov 10, 2024

·

Stayed 2 nights

Vale la pena llegar a este hotel su personal muy atento.

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10

Blanca

Jul 14, 2024

·

Stayed 3 nights

My 3rd time staying here, it’s safe, clean and staff very friendly!!

10

Liza

Jun 17, 2025

·

Stayed 4 nights

Great service. The room was really nice. The bed was comfortable. Highly recommended.

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AI-generated summary based on recent guest reviews

Location

Set within a small plaza, it feels safe and is close to shopping, restaurants, and main routes; many find it convenient and walkable. One review reported confusion about being inside Plaza Galerías itself.

Related guest reviews

10

Gustavo

Apr 22, 2025

·

Stayed 1 night

Walkable and shopping area very accessible.

10

Marco

Aug 5, 2024

·

Stayed 3 nights

Location

2

Miguel Angel

Dec 3, 2024

·

Stayed 1 night

Está publicado como si se encontrará en plaza Galerías pero no es así, se encuentra en una micro plaza que nada que ver a Plaza Galerías entramos a plaza Galerías porque le marqué a la recepción del hotel y les comenté que si entraba a la Plaza Galerías y me dijo el recepcionista que si, que dentro de la plaza estaba el hotel y nada que ver, después de 20 minutos dando vueltas y esperando al recepcionista al que le volví a marcar y me puso en espera y fue de absolutamente ninguna ayuda. Al llegar al lobby se ve mugroso, después al subir a recepción hay un fuerte aroma a drenaje, muy desagradable. Cuando vas hacia tú habitación no hay suficiente iluminación y te sientes como en una película de terror, se siente muy inseguro en los pasillos y las áreas comunes. El edredón estaba sucio, no lo lavaron, estaba impregnado a perfume de hombre pero me di cuenta a las 2 de la mañana que llegué de un concierto y ya mejor no me cobijé, fue realmente desagradable. El lavabo del baño estaba sucio, en general te sentías en una habitación que no había sido aseada en varios días. Únicamente se ve que limpia la mucama lo mínimo indispensable, no tenían pañuelos faciales y el papel es súper aromático, para las personas con rinitis o alergias es bastante incómodo. La relación calidad-precio es muy mala. En general no lo recomendaría ni regresaría a ese hotel.

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10

ROMELIA

Sep 13, 2024

·

Stayed 2 nights

Súper ubicación

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10

NEREIDA

Sep 8, 2025

·

Stayed 1 night

El fácil acceso y que todo queda relativamente cerca, cualquier lugar al que quería ir estaba entre 20 y 25 minutos y eso es genial en Zapopan

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10

Goce

Nov 19, 2024

·

Stayed 5 nights

Great location, convenient and close to everything we needed

10

Manuel Alejandro

Nov 19, 2025

·

Stayed 2 nights

Excelente lugar y ubicación!!!

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10

Marco

Aug 5, 2024

·

Stayed 3 nights

Location

10

Maritza

Apr 17, 2025

·

Stayed 1 night

Se siente seguro que este dentro de la plaza

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10

Lluvia Kenia

Sep 12, 2024

·

Stayed 1 night

Excelente ubicación, amplio estacionamiento, cómodo para dormir, sin ruido y además está junto a un restaurante donde puedes desayunar riquísimo.

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AI-generated summary based on recent guest reviews

Dining

On site dining is limited: there is lobby coffee and in room kitchens but no restaurant. Many mention plenty of nearby food options in the attached plaza.

Related guest reviews

10

Fabi

Aug 7, 2023

·

Stayed 5 nights

El Mejor lugar que me he quedado con mi familia , el hotel esta dentro de una pequeña plaza donde podrás encontrar desde comida hasta diversión para los niños. Personal agradable del hotel siempre ayudándote a lo que necesitas. Duramos 5 noches y nos sentimos muy cómodos.

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10

Claudia

Apr 27, 2024

·

Stayed 2 nights

Two days for a work trip and this was a great choice! Here are some reasons: Convenient and free parking, friendly staff, free coffee in the lobby (various options), big rooms with kitchen and the rooftop pool is awesome!

10

Andres Carlo

Aug 8, 2023

·

Stayed 6 nights

El hotel es muy comodo , el personal muy amable , las instalaciones son muy buenas y muy buena zona , esta en una plaza comercial con muchas opciones de comida y buen estacionamiento y ademas gratuito , lo recomiendo ampliamente.

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10

Dina

Nov 17, 2024

·

Stayed 4 nights

This is our favorite hotel in Guadalajara Close to family n friends, shopping, dinning etc The only thing that I noticed since is now owned by the Presidente company, is that the free coffee service is not the same. No cups, no lids, no brown sugar, no stirring sticks. I hope they pay attention and bring it back as it used to be.

10

Roberto

Aug 4, 2024

·

Stayed 7 nights

The service was excellent and the restaurants, mall and others stores are so close by

8

martin

Jan 22, 2023

·

Stayed 4 nights

i liked all facilities , they are new, location is little in the middle of nothing, i wish they have breakfast included

10

Darla

Jun 19, 2024

·

Stayed 1 night

Close to food and loved the pool

10

Maria de la luz

Sep 29, 2025

·

Stayed 3 nights

Son suites limpias, amplias , equipadas con cocina, estufa y refrigerador Área de café gratuita 24 hrs Y muchos espacios para trabajar y estar Es más ejecutivo

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10

Monica

Jun 3, 2023

·

Stayed 2 nights

Muy lindo, muy bien la habitación, lástima que no tiene Restaurant, aunque hay varios abajo en donde está ubicado. Lo único que no me gusto es que no hicieran limpieza completa, en todos los hoteles hacen limpieza completa aunque estes dos noches,,no cambiaron ni las toallas, las dejaron donde las dejé húmedas. Fuera de eso el hotel se ve nuevo y lindo. Un Restaurant estaría muy bien aunque fuera para desayuno.

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10

PAMELA ADRIAN

Jul 15, 2025

·

Stayed 6 nights

I was able to cook meals in my room and had all I needed to do so.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $106	15 $104	16	17 $78
18 $104	19 $87	20 $92	21 $86	22 $95	23 $95	24 $95
25 $78	26 $81	27 $86	28 $86	29 $107	30 $90	31 $116

Su	Mo	Tu	We	Th	Fr	Sa
1 $84	2 $81	3 $83	4 $104	5 $101	6 $104	7 $114
8 $90	9 $82	10	11	12 $107	13 $106	14 $111
15 $99	16 $88	17 $111	18 $110	19 $111	20 $116	21 $95
22 $90	23 $90	24 $94	25 $96	26 $112	27 $129	28 $103
29 $103	30 $99

Candlewood Suites - Guadalajara Galerias by IHG

About this property

Location

Room options

Suite, 1 Bedroom

Studio Suite, 1 King Bed

Studio Suite, 1 Queen Bed

Standard Room

Suite, 1 Bedroom (Mall View)

Studio Suite, 2 Queen Beds

Studio Suite, 1 King Bed, Accessible Bathtub, City View

Guest reviews of Candlewood Suites - Guadalajara Galerias by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites - Guadalajara Galerias by IHG

Prices for upcoming dates