Name: Orchid Hotel, Epsom Surrey, Sure Collection by Best Western
Address: 272 Kingston Road Epsom, Epsom and Ewell, England, United Kingdom, Epsom and Ewell, Surrey, GB
Price range: $58–$139 per night
Rating: 7.78

What guests think

At Orchid Epsom; Sure Hotel Collection by Best Western, travellers repeatedly note friendly, welcoming staff, generally clean, comfortable, quiet rooms, and good value in a convenient location with on-site parking, though the building feels like an older, ex-Premier Inn.

Rooms are generally spacious, but decor and bathrooms are dated, with some maintenance quirks reported. Cleanliness is usually fine yet inconsistent, with reports of stained furnishings, dust behind furniture, hair in drains, or lingering smoke odour in a few rooms. Breakfast is typically a simple bagged option with mixed feedback, while the pub next door provides a convenient alternative for meals. Overall, expect a budget, no-frills stay with warm service and solid value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-site parking is available and generally ample, though spaces can be tight at busier times. A pub/restaurant next door offers food and drinks.

Related guest reviews

10

Stuart

Jan 15, 2025

·

Stayed 1 night

Stopped here a lot for business, staff always helpful and cheerful. Rooms a little worn but clean. Next to a pub for drink and food, but watch it doesn’t close the kitchen early, the pub wouldn’t take a order for simple meal at 8.02 pm as it had shut the kitchen at 8! Food decent. Always tight on parking when the pubs open but always managed to find a spot.

8

john

May 26, 2025

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Stayed 3 nights

Friendly helpful staff, comfortable beds,very clean excellent shower. Good parking on site. Easy location will use again.

8

Keith

May 17, 2025

·

Stayed 1 night

Ok for work but i believe it’s an old premier inn that hasn’t had any renovations free parking was definitely a bonus

8

Damian

Jun 6, 2024

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Stayed 2 nights

Hotel was as expected for the price point and comfortable - parking is a bit meh with small spaces, not nice if you have a nice car and contractor vans squeezed an inch each side - this seems typical over my 3 day stay.

10

mark

Mar 6, 2025

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Stayed 1 night

The property was surprisingly quiet , beingbon a main thoroughfair, due to the Queen Adelade pub being betweennit and the A240. Yhe staff were v frienly and helpfil. The only downside was that the garden areas around the ample parking were neglected and left with a pole of broken pallts . But the accomodation was very good.

10

Stuart

Mar 16, 2025

·

Stayed 1 night

Great staff and manager, always a nice welcome and will do anything to help make the stay great. Decent price, good rooms but a bit dated. Handy to have the pub/ restaurant next door.

10

Stuart

Mar 4, 2025

·

Stayed 1 night

Always try to stay here if working in the area, good prices and brilliant reception lady. Usually decent amount of parking. Pub next door serving food but you need to check last food order times, if not there’s a garage adjacent with some food available.

6

Ian

Jan 15, 2025

·

Stayed 1 night

This was a 1-night stay for work. Believe this might be an old Premier Inn. Free car parking available. I was in room 18 which was okay, just looked a bit tired (decor wise). The ensuite had new shower and tiling. The only heater was a wall heater controlled by a theromstat on the other side of the room, so until this was turned up the heat did not come on. No instructions in the room to help with this. TV was okay as was the Wifi. Bed was okay. The kitchen in the pub next to the hotel closed at 8pm (this was a Tuesday night) so check in case you can't go and get something else to eat.

10

Stuart

Mar 10, 2025

·

Stayed 1 night

Always good, decent price, plenty of parking. Staff brilliant

10

Stuart

Dec 30, 2024

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Stayed 1 night

Staff very good, friendly and helpful. Rooms ok, bathrooms could do with updating but good enough. Handy to have the pub/ restaurant next door. Parking tight when pubs open

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Cleanliness

Many guests find rooms clean and freshly presented, but reports of stained furnishings, dusty spots, hair in drains, minor mould, and occasional odours show inconsistent standards.

Related guest reviews

10

Daniel

Sep 22, 2025

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Stayed 1 night

The receptionist was amazing absolutely lovely lady no hassle check in greated with a big smile hotel was clean smelt fresh no issues at all 10/10 would recommend staying here.

8

Helen

Nov 15, 2025

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Stayed 1 night

Nice clean room and a VERY comfy bed

6

Mark

Oct 5, 2024

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Stayed 2 nights

This hotel is essentially a arrive, sleep and go. General condition was fine. Bed linen clean, but milk capsules out of date, torn bed base material, extremely old and marked bath tub. Our son had a separate room where the bath was better but the bed fabric was in a dire state and chair was very heavily stained. Despite low nightly rate, this was pretty awful and we will not be staying here again

6

Kate

Apr 15, 2022

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Stayed 1 night

Spotless linen and room as clean as it could be given the run down state of the property. Reasonable pillows but uncomfortable saggy bed. Noise transfer from other rooms. Overpriced. Bathroom in a shocking state - clean but desperate for refurbishment.

8

Louise

Aug 29, 2024

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Stayed 1 night

The staff on arrival were helpful and friendly. The room was a lovely airy size and clean. The room smelt of smoke so the previous guest must have smoked. I was a bit concerned that my clothes would take in the smell (we are attending a wedding) but we arrived v late so didn’t bother asking to change rooms. Some things need renewing. ie the bath is very worn.It would be handy to have sockets near the bed. Air con would be a good addition too. We had a pleasant stay.

6

James

Sep 26, 2025

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Stayed 3 nights

Exactly what you would expect from a budget hotel. Comfortable enough, not dirty but not immaculate, not uncomfortable but not luxury. If you’re looking for a place to get your head down for a couple of nights, it’s fine. Don’t bring your wife here for a special occasion. The pub next door is decent, with reasonably priced food and drink.

8

Kendall

Sep 8, 2024

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Stayed 1 night

A good hotel, great location and staff are super friendly. Shower was clean but there was a little evidence of mould which could have managed, it was clean but that little extra would have earnt a 5 star, still great value for money

10

James

Nov 5, 2025

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Stayed 1 night

Clean room. Nice and quiet. Very helpful and friendly reception staff. The property is an ex-Premier Inn by looks of it. A little dated and the repair work in room 12 on the bathroom tiles are a bit messy/shabby. But overall a comfortable and pleasant stay. Would recommend and stay again.

4

Thomas

Jul 2, 2025

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Stayed 3 nights

good location for Wimbledon BUT room cleaning 👎👎, hotel carpet - dirty and awkward, breakfast - simple consumed in room, coffee 🙈🙈

4

Victoria

Jul 11, 2024

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Stayed 2 nights

Near a pub and was handy for Wimbledon. photos absolutely catfish this hotel! had to ask for the cleaner to come in as the plug holes were full of hair however this couldn’t be done until the morning so had to shower with it there! DISGUSTING

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AI-generated summary based on recent guest reviews

Rooms

Rooms are typically spacious with comfortable beds and are quiet for the location, but the decor feels dated across the property.

Related guest reviews

8

Rasmus

Oct 7, 2024

·

Stayed 2 nights

Decently comfortable little hotel with very friendly staff. I stayed here as I was attending a wedding at a nearby venue. Located only a short walk from the closest station with trains to central London, but the train ride is a little longer so not really recommended if you’re only interested in activities in the city. The room was quite big with a comfortable bed, with an average decor. Bathroom was also average but was ok for my short trip. The staff was very friendly and helpful, and seemed very eager to assist me when I had question. They were definitely the high point of this location.

8

Helen

Nov 15, 2025

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Stayed 1 night

Nice clean room and a VERY comfy bed

8

Kathryn

Sep 22, 2024

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Stayed 1 night

Friendly check in. Quiet despite pub & busy road nearby. Just one night but very happy with experience.

8

Ros

Jul 6, 2025

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Stayed 4 nights

The staff were warm, friendly and accommodating. The room was clean and very comfortable. The bath could do with re-lining but the shower was perfectly fine.

8

Matthew

Aug 1, 2025

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Stayed 1 night

Quick check in Comfy bed Bathroom dated, TV small

10

Donna

Oct 6, 2024

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Stayed 5 nights

Great stay close to Stoneleigh station to get the train. Room was spacious and clean. Good value. Would definitely stay here again.

6

James

Sep 26, 2025

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Stayed 3 nights

Exactly what you would expect from a budget hotel. Comfortable enough, not dirty but not immaculate, not uncomfortable but not luxury. If you’re looking for a place to get your head down for a couple of nights, it’s fine. Don’t bring your wife here for a special occasion. The pub next door is decent, with reasonably priced food and drink.

8

Clare

Nov 24, 2025

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Stayed 3 nights

Nice big room, friendly staff breakfast disappointing bap in a bag.

8

Rhodri

Jul 2, 2025

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Stayed 2 nights

Good option for Wimbledon (Tolworth station parking £4.60ish for the day and only around 17mins to Wimbledon Station and the shuttle buses). Also only about 12 mins drive to Epsom which is a nice market town. Quiet despite being close to main road. Lovely staff.

10

James

Nov 5, 2025

·

Stayed 1 night

Clean room. Nice and quiet. Very helpful and friendly reception staff. The property is an ex-Premier Inn by looks of it. A little dated and the repair work in room 12 on the bathroom tiles are a bit messy/shabby. But overall a comfortable and pleasant stay. Would recommend and stay again.

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Service

Service is widely described as friendly, welcoming and helpful, with smooth check-ins. A minority mention payment or invoice issues and occasional busy periods.

Related guest reviews

10

Stuart

Feb 10, 2025

·

Stayed 1 night

Staff very good, room clean with everything needed. One issue is we never seem to get our paid invoice when checking out always seems they have a problem with login in. The guy on reception said he would email the invoice but haven’t had it yet and expect I will have to chase them, not good as we need the invoice for our VAT accounts

10

Daniel

Sep 22, 2025

·

Stayed 1 night

The receptionist was amazing absolutely lovely lady no hassle check in greated with a big smile hotel was clean smelt fresh no issues at all 10/10 would recommend staying here.

8

Cherie

Apr 12, 2025

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Stayed 1 night

Accessibility: two blue badge parking spaces both occupied by people without blue badges despite my arrival by 3.15 and still there at 10pm. Reception staff do not take car reg numbers - why not? I am never sure why a normal bath with a hand rail is considered accessible to meet with booking requirements. Reception staff agreed they do have walk-in showers which were not offered. So I couldn’t use the bath. (I had sent direct messages to hotel prior to booking but these were not answered). Payment: I was asked to pay when I arrived before being allowed to check in as my “credit card had not gone through”. Fortunately I had my payment receipt in my phone and easily available. Not a good first impression! Cleaning: great job by cleaner - but chairs and furnishings very stained. Otherwise friendly and reasonable standard.

8

Ros

Jul 6, 2025

·

Stayed 4 nights

The staff were warm, friendly and accommodating. The room was clean and very comfortable. The bath could do with re-lining but the shower was perfectly fine.

10

Stuart

Mar 16, 2025

·

Stayed 1 night

Great staff and manager, always a nice welcome and will do anything to help make the stay great. Decent price, good rooms but a bit dated. Handy to have the pub/ restaurant next door.

10

Stuart

Mar 4, 2025

·

Stayed 1 night

Always try to stay here if working in the area, good prices and brilliant reception lady. Usually decent amount of parking. Pub next door serving food but you need to check last food order times, if not there’s a garage adjacent with some food available.

10

Alan

Mar 18, 2025

·

Stayed 1 night

Ideal position for work appointment. Very friendly and welcoming staff. Issue with the coffee machine in the morning, meaning breakfast was late - not an issue for me as I had plenty of time but it might have been for others. Will certainly stay again.

10

Stuart

Mar 10, 2025

·

Stayed 1 night

Always good, decent price, plenty of parking. Staff brilliant

10

Grygorii

Nov 2, 2025

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Stayed 1 night

Lovely stay overall — the staff were incredibly welcoming and helpful. The hotel itself shows its age a bit, but the warm atmosphere more than made up for it

4

Paul

Jul 6, 2024

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Stayed 1 night

The hotel is palatable for a 1 night stay only, there was carnage ot check in, a coach load of Japanese tourists staying amd all queuing out of the door to check in. The very least of my problem's! Be very carefull and check your bank statement, as I was double charged for the room and have spent the last 7 days proving and trying to get a refund from the hotel. Absolutely dire customer service dealing with their back office to prove and get my refund. AVOIUD AT ALL COSTS and save a lot of pain getting a refund that should have been made within an hour of notification.

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AI-generated summary based on recent guest reviews

Location

Convenient for Wimbledon, Epsom and nearby stations like Stoneleigh, with easy access to local attractions. Despite being on a main road, many found it quiet.

Related guest reviews

8

Nigel

Oct 2, 2024

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Stayed 2 nights

Bedroom was comfortable and clean with plenty of space. Bathroom was clean with over bath shower. Didn't use the Dining area as we ate at the adjacent Pub. Ideal for a short stay with easy access to all the surrounding attractions

10

Linda

Oct 9, 2024

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Stayed 2 nights

Just the job for visiting our friends. Easy to find in such a built up area. Nice big rooms. Breakfast easy to order and on time. Needs Bread, butter and Jam on the menu.

8

Samantha

Nov 2, 2024

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Stayed 1 night

Staff were really friendly. Good stay for visiting Chessington World of Adventure.

10

Matthew

Aug 14, 2024

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Stayed 2 nights

Spent a few days here for a trip to sandown races and Hampton court palace was very convenient for a lot of attractions around that area , the room was a gd size and was clean and tidy

8

Rasmus

Oct 7, 2024

·

Stayed 2 nights

Decently comfortable little hotel with very friendly staff. I stayed here as I was attending a wedding at a nearby venue. Located only a short walk from the closest station with trains to central London, but the train ride is a little longer so not really recommended if you’re only interested in activities in the city. The room was quite big with a comfortable bed, with an average decor. Bathroom was also average but was ok for my short trip. The staff was very friendly and helpful, and seemed very eager to assist me when I had question. They were definitely the high point of this location.

6

stephen

Feb 22, 2025

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Stayed 1 night

Our stay way good as in a good location to visit our daughter and family . Parking was good at hotel and being adjacent to a pub is good although we didn’t visit on this occasion. If I could suggest some improvement then that would be better pillows as these were foam flat ones . The quilt was heavy and a high tog where like a lighter low tog . Will book again if we get the right price however very comparable to that of a premier inn

8

Kathryn

Sep 22, 2024

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Stayed 1 night

Friendly check in. Quiet despite pub & busy road nearby. Just one night but very happy with experience.

10

Donna

Oct 6, 2024

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Stayed 5 nights

Great stay close to Stoneleigh station to get the train. Room was spacious and clean. Good value. Would definitely stay here again.

8

Rhodri

Jul 2, 2025

·

Stayed 2 nights

Good option for Wimbledon (Tolworth station parking £4.60ish for the day and only around 17mins to Wimbledon Station and the shuttle buses). Also only about 12 mins drive to Epsom which is a nice market town. Quiet despite being close to main road. Lovely staff.

8

Richard

Jun 5, 2025

·

Stayed 1 night

Perfectly for the location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is usually a simple grab-and-go bag, often viewed as limited, with cooked options generally unavailable. The adjacent pub serves meals, though kitchen hours can be early and there have been occasional delays.

Related guest reviews

10

Stuart

Jan 15, 2025

·

Stayed 1 night

Stopped here a lot for business, staff always helpful and cheerful. Rooms a little worn but clean. Next to a pub for drink and food, but watch it doesn’t close the kitchen early, the pub wouldn’t take a order for simple meal at 8.02 pm as it had shut the kitchen at 8! Food decent. Always tight on parking when the pubs open but always managed to find a spot.

8

Neil

Jun 21, 2025

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Stayed 1 night

The venue is located on a main thoroughfare and adjacent to a restaurant. The room was clean and the bathroom appeared to recently updated. There was plenty of room for up to four occupants, including a couch. The included breakfast was reasonable. Staff were quite accommodating.

8

Graham

Jul 28, 2024

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Stayed 1 night

10.00 am checkout is rediculous. Breakfast in a bag very odd

2

Helen

Jun 7, 2025

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Stayed 1 night

It was awful. Plug in the sink wouldn’t work and therefore had to leave the water in there.paid for breakfast and it was just a bag to go! No gluten free when messaged them to say gluten free please. Rooms were extremely basic!!!! Very little in way of room amenities like tea and coffee just again your basics.

8

Clare

Nov 24, 2025

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Stayed 3 nights

Nice big room, friendly staff breakfast disappointing bap in a bag.

10

Alan

Mar 18, 2025

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Stayed 1 night

Ideal position for work appointment. Very friendly and welcoming staff. Issue with the coffee machine in the morning, meaning breakfast was late - not an issue for me as I had plenty of time but it might have been for others. Will certainly stay again.

10

Ian

Aug 8, 2024

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Stayed 1 night

Good for one night. Just a noisy fan in a hot room though as there was no a/c. Friendly people but breakfast in a paper bag to your room was not great.

8

Mehjabin-Havva

Sep 6, 2024

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Stayed 1 night

Overall very nice. Only thing is breakfast is bagged to go but Nowhere to eat it. No fresh milk only UHT. Not a big problem though.

6

Ian

Jan 15, 2025

·

Stayed 1 night

This was a 1-night stay for work. Believe this might be an old Premier Inn. Free car parking available. I was in room 18 which was okay, just looked a bit tired (decor wise). The ensuite had new shower and tiling. The only heater was a wall heater controlled by a theromstat on the other side of the room, so until this was turned up the heat did not come on. No instructions in the room to help with this. TV was okay as was the Wifi. Bed was okay. The kitchen in the pub next to the hotel closed at 8pm (this was a Tuesday night) so check in case you can't go and get something else to eat.

8

Barbara

Jul 7, 2025

·

Stayed 1 night

Great hotel would have loved a cooked breakfast before we set off on our journey home

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Month	Average price
January	$75
February	$78
March	$83
April	$80
May	$86
June	$106
July	$115
August	$85
September	$81
October	$76
November	$76
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $100	5 $139
6 $80	7 $92	8 $97	9 $92	10 $92	11 $94	12 $104
13 $70	14 $92	15 $92	16 $97	17 $87	18 $98	19 $106
20 $73	21 $97	22 $99	23 $85	24 $82	25 $98	26 $99
27 $73	28 $84	29 $90	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2 $92	3 $103
4 $58	5 $82	6 $94	7 $95	8 $91	9 $92	10 $108
11 $61	12 $82	13 $90	14 $101	15 $83	16 $92	17 $108
18 $61	19 $90	20 $92	21 $83	22 $84	23 $92	24 $108
25 $61	26 $87	27 $101	28 $90	29 $86	30 $89	31 $108

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About this property

Location

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