Name: Orchid Hotel, Epsom Surrey, Sure Collection by Best Western
Address: 272 Kingston Road Epsom, Epsom and Ewell, England, United Kingdom, Epsom and Ewell, Surrey, United Kingdom
Rating: 7.93

Guest reviews

7.9

Good

Based on 996 verified reviews

Who stays here?

Business

18%

Couple

27%

Family

43%

Group

4%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Orchid Epsom; Sure Hotel Collection by Best Western, travellers repeatedly note friendly, welcoming staff, generally clean, comfortable, quiet rooms, and good value in a convenient location with on-site parking, though the building feels like an older, ex-Premier Inn.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Rosalind

4 Apr 2026

·

Stayed 1 night

Really easy to park and check in. Lovely room and helpful staff

6

Armelle

29 Mar 2026

·

Stayed 5 nights

Great location for what I needed doing. Adequate parking facilities. Shops for essential needs relatively close by and walkable distance to railway station for trains to London. Cleanliness was not as good as my previous overnight stay. Mirror missing in room and defective spot light. Bed a bit squeaky. The room was very spacious but I thought I could have been allocated a nicer one for a five night stay. The staff was polite and courteous enough. The breakfast on the go was slightly disappointing.

10

Kev

19 Jan 2026

·

Stayed 3 nights

Good staff, parking etc. value for money

6

Simon

5 Jan 2026

·

Stayed 3 nights

While comfortable, overall the place has a very institutional feel and is a little worn. Bath enamel peeling and mould in bathroom. Staff friendly and helpful. Good for a night and handy for the pi next door.

6

Gill

13 Dec 2025

·

Stayed 1 night

Adequate for purpose- a bed for the night. Evening reception staff was so quietly spoken it was difficult to understand her. Had to ask her to repeat information twice more clearly and loudly. The flooring in the bathroom was very ‘spongy’ indicating there may be deteriation of structure underneath the floor. There were some areas in the bedroom which were dusty/dirty, including teaspoons which obviously hadn’t been washed. A shower would have been preferable to a bath. There was no toilet paper in the bathroom, and when given a new roll at reception it was impossible to install it into the paper holder in the bathroom.

272 Kingston Road Epsom, Epsom and Ewell, England, United Kingdom

Location

Located in Epsom, Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western is within a 15-minute drive of Chessington World of Adventures and Thames River. This hotel is 7.4 mi (11.9 km) from Hampton Court Palace and 12.6 mi (20.3 km) from Kensington High Street.

Chessington World of Adventures(4.3 Miles)

Thames River(4.9 Miles)

Richmond Park(6.1 Miles)

Sandown Park(6.9 Miles)

Hampton Court(7 Miles)

Surrey Hills(7.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

To-go breakfasts are available for a fee, approximately GBP 7 for adults and GBP 4 for children. Weekday serving hours are from 6:30 AM to 9:00 AM, and weekend hours are from 8:00 AM to 10:00 AM.

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in may be available for a fee of GBP 10, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The hotel is located in Epsom, within a 15-minute drive of Chessington World of Adventures and the Thames River. It is approximately 7.4 miles from Hampton Court Palace and 12.6 miles from Kensington High Street.

Yes, children can stay for free when occupying the parent or guardian's room using existing bedding.

Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

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Orchid Hotel, Epsom Surrey, Sure Collection by Best Western.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Orchid Hotel, Epsom Surrey, Sure Collection by Best Western