WoodSpring Suites Louisville Southeast

Good price. Better than other hotels in this price range ..only spell of pot in hallways and elevator was only issue I had

The property over all is clean and with some guest doing a more longer stay than others maybe a better system of being top of cleaning elevators besides just one time in the mornings and just some all around better dryers that your clothes are completely not as wet when you put them in.

This property is in terrible condition, there’s mold, cockroaches, and filth and trash in the parking lots. Non running vehicles and worse. The smell of cigarette smoke is unbearable in the hallways and even our rooms that were non smoking. Overall the condition of this hotel is a 1 on the scale of 10. We would have checked out if we had the option with our group.

Room purchased month's in advance not available. Car's with flat tires parked in the spaces. Lobby and elevators smelled off urine. Room was very dirty. Floors were sticky

Within seconds of opening the door there were roaches found in the room. All of the hallways, stairwells, elevator and even our smoke free room smelled of cigarettes and pot. Even past ask that I wanted to see what the weekly rate would of been but they price gouged the hotel room from $60 a night to almost $300 a night.

Staff was excellent. I hope as time goes along they can invest in upgrading the room quality. They do have a lot of people with semis or truck/trailer combos. I’d also suggest walking the front and picking up any nails bc those type of machines leave debris that can cause your tire to go flat in the streets there

Came to Louisville for the Kentucky derby. The entire hotel smells like cigarette smoke. The elevator made me throw up one day I was there because the stench was so bad. The room was filthy upon arrival with the table being sticky and still had someone’s food on it. Probably the worst hotel experience I’ve ever had. There were also full trash bags just laying in the hallways that would be there for multiple days.

“The elevator being out of service, a big inconvenience!”

Clean room. Friendly staff. Parking was good. Amenities in the room were great.

Room was clean and staff were all friendly. A few things they could improve on but nothing that is a deal breaker as to whether to stay again. 1) They don’t have an ice machine but that’s bc they have a full size refrigerator. Well, if you don’t have an ice machine then you need to make sure to put water in the ice trays prior to a guest arrival. Super frustrating when I wanted a cold drink and couldn’t make myself one bc the ice trays had no ice and there was no ice machine. I had to put water in the trays myself and wait for them to freeze. 2.) They were super stingy with the towels. They literally gave me two wash rags and two towels, that’s it — no hand towels. Also, no complimentary anything. I only say that bc I accidentally brought with me two conditioners so I had no shampoo. I figured there would be a complimentary one in the bathroom, as most places have that and they did not. They gave me one small bar of soap. 3.) No trash can for the bathroom — that is also a little aggravating. As I said above, these are just things they could improve on but it’s not a reason for me not to stay again.

The room wasn’t what it displayed on photo. Covers had cigarette burns in them as well as ashes on the floor. Bed was hard and when trying to use stove it smoked bad. I checked out in hours due to unsatisfactory. Would love a refund

This property is in terrible condition, there’s mold, cockroaches, and filth and trash in the parking lots. Non running vehicles and worse. The smell of cigarette smoke is unbearable in the hallways and even our rooms that were non smoking. Overall the condition of this hotel is a 1 on the scale of 10. We would have checked out if we had the option with our group.

I never actually stayed at the hotel. As soon as I opened the door to my room and saw the conditions, I had to leave immediately. The smell of cigarette smoke was overwhelming, and the presence of cockroaches made it impossible for me to stay. It was extremely disappointing, and I would not recommend this hotel to anyone!

Very clean and away from the city but easy to get to. Will stay again.

Within seconds of opening the door there were roaches found in the room. All of the hallways, stairwells, elevator and even our smoke free room smelled of cigarettes and pot. Even past ask that I wanted to see what the weekly rate would of been but they price gouged the hotel room from $60 a night to almost $300 a night.

Bed bugs we had to leave

Room was clean, quiet neighborhood, but the hallways smelled.

When I arrived at the property my toilet in my room was dirty & I had to clean it with one of the washcloths. Also the fridge was stained in my room & the floor was filthy. Also after hours on 12/07 had an attitude & told me she wasn’t going to bring me towels so I can wash my ass last night & I was going to have to wait till morning to get towels. Turns out nobody in the morning brought me towels & I’m pretty sure the little girl working after hours on 12/07 didn’t bother letting morning shift know cause she was too busy on her phone not doing her job. Also felt like I was in the Hotel projects cause people were really loud & I can hear people’s little demonic kids cussing & banging on my wall.

Came to Louisville for the Kentucky derby. The entire hotel smells like cigarette smoke. The elevator made me throw up one day I was there because the stench was so bad. The room was filthy upon arrival with the table being sticky and still had someone’s food on it. Probably the worst hotel experience I’ve ever had. There were also full trash bags just laying in the hallways that would be there for multiple days.

Clean room. Friendly staff. Parking was good. Amenities in the room were great.

Bed wasn’t very comfortable but great price for a quick stay.

Got to room no heat, had to change rooms and then shower didn’t have any pressure in new room. Toilet kept running. I overcame fix it women.

Not fancy at all. The woman who was my sole contact was wonderful and got me checked in. However, my room at the very end of the hallway was immediately next to the exit. Very noisy and I wish I had thought to bring ear plugs.

The bed was very uncomfortable, my back is in bad shape could not get comfortable at all. Besides that though I love that it's the only hotel in Louisville where you can smoke and you don't have to have a deposit to stay here. Definitely the best hotel to stay at for the low price

Stayed here for Bourbon and Beyond 2023. The price was great, rooms were very basic (beds are a little uncomfortable but again at the price point was okay), but very clean - about what I expected for the price, however the hotel *WILL NOT REMOVE NOISY TENANTS* if you have a noise complaint, so keep this in mind. Apparently some work crews stay at this hotel and we had multiple issues with other patrons from that work crew blaring music in the parking lot hanging out drinking outside our window as late as past 11pm - so loud that we could not sleep. We notified the front desk, who told them they needed to turn it down (as I also asked them myself). Continued to have the problem, and it seemed nothing was being done. I would have expected the hotel to kick them out as multiple people were complaining. However, we wound up having to call non-emergency ourselves (the security lady told us we could call, not sure why she didn't call herself and have them removed) to get anything done to resolve our problem, who came out and escorted them. A little upset that the hotel did not kick these individuals out and that we had to keep dealing with this. I would not stay here again based on the noise level alone. Regardless of price point - a hotel should remove noisy tenants. Unfortunate, because the hotel was decent for what we paid otherwise. If you have children, I do not recommend you stay at this hotel either due to the noise and people hanging out in the parking lot at all hours.

The water was barely warm and the pressure kept changing by itself

When they say this is a no-frills hotel, they mean it. The kitchenette came with no dishes (you can buy these at the desk, though). My room did not have any pillowcases or towels. There was zero decor. My bed came with two small sheet like blankets (and the bed was one of the most uncomfortable that ive slept on). There is one bar of hand soap in the bathroom. HOWEVER, it is honestly perfect for a 1-3 night stay. I felt very safe as a solo woman as there is a door that requires a key card to enter. The hotel itself was very quiet. I heard a door open occasionally, and that was the most noise I heard. The front desk staff were extremely friendly. The hotel is CLEAN!!! One of the cleanest I've stayed in. I really enjoyed my stay. Other than the room just lacking, it was perfect for a nights sleep.

Was hoping for a quick rest on a long trip and this was a fairly inexpensive option just off the highway. Well you get what you pay for. At best this could be described as a dorm room with a private bathroom. Noise traveled easily and other “patrons” were extremely discourteous with their volume at 2 in the morning. The building smelled off putting. The only reason I am giving it 2 stars is for the price and relative convenience. But I would gladly drive further and pay more next time. Unfortunately hindsight is 20/20. I got about 3 hours of “rest” because I didn’t actually fall asleep due to the noise. Better than sleeping in my vehicle, sure, but not by much

You can hear everything and everybody.

Very convenient, in a good location. Only downfall is beds were hard as a table and did see a few bugs. But for what we paid couldn't ask for much.

Checkout was at 11am, i was in the shower at 10:30 when i hear the cleaning guy in my room. After getting him out of my room he stood out side the door he didn't speak English but he understood i was pissed. I then go down to the front desk and he's down the there i asked to see a manager he acted like he didn't know what i was talking about so i left .I called the hotel and Dave answered the phone after going back and forth with Dave, Dave then tells me he doesn't understand English and that they use Google translate and could only say "he didn't understand you" Dave was terrible!! And he hung up the phone. In all my 45 years this was by far the worst service i have every received. I was telling Dave i told the cleaning guy"uo momento por favor" so i know he understood me the hotel smelled like a nursing home and corporate needs to come down. I never leave comments but this was unacceptable.

I didn't like the stains, and cigarette burns on the bed comforter. There is no frame for the bed just up on metal poles, no shampoo, no conditioner, no lotion, no coffee, no cups, no ice, no water, no extra pillows, no extra blankets, no curtains, only had blinds which, I could see into our room when I went to my car at night which I had parked in front of my window and I could see into my room. You can hear everything especially people yelling and scream fighting across the hall. Just me you get what you pay for, but even then, it still was overpriced. Also, no security, no one at the front desk at night or any time after 7pm. Good luck to you patrons!!!!!

Adequate room, what amenities...sheets,towels and soap? Desk hours close too early and when asked about resturants, didn't know about much in the area. No listing of area places to eat. This is a bed and bath only.

Absolutely wonderful staff & stay! The front desk lady was super helpful and friendly! I will definitely go back :)

Friendly staff. Clean rooms. Easy check in.

One of the nights at 3 am people where blasting music and staff did not help quiet the other guests.

When I arrived at the property my toilet in my room was dirty & I had to clean it with one of the washcloths. Also the fridge was stained in my room & the floor was filthy. Also after hours on 12/07 had an attitude & told me she wasn’t going to bring me towels so I can wash my ass last night & I was going to have to wait till morning to get towels. Turns out nobody in the morning brought me towels & I’m pretty sure the little girl working after hours on 12/07 didn’t bother letting morning shift know cause she was too busy on her phone not doing her job. Also felt like I was in the Hotel projects cause people were really loud & I can hear people’s little demonic kids cussing & banging on my wall.

It was a nice and clean room the only thing i did not like is after 8pm you have to call the front desk and no one answer the phone someone had to go back there and get the front desk clerk. She said the phone did not ring they need to get that fixed we was standing out there waiting for at least 30 minutes. Thats the only complaint i have other than that the hotel it self was great

Wonderful as always! Iva and Amy already had my key ready when i walked in the door. Thank you!

Staff very accommodating and friendly.

Great price convenient location

Good location, friendly & helpful staff, and the price per night is very fair!!

It was in a very quiet area. Walmart, nail salon, Applebee's just across the street. Property very clean. Accessible parking. Very secure property

I felt it was a safe neighbohood, close to dining and shopping. Staff was very friendly. Condition is aging. Not much for amenities except a small kitchenet.

Really nice front desk staff. Not too close to the main street which is a good thing. Safe area. I didn't experience any freeway noise. Rate was good.

Convenient to dining shops. Transportation interstate.

Every quit no one bothers you. Close to gas station grocery stores restaurants.

Nice place to stay for Derby Week. Definitely booking my stay again here next year!

Fast night stay it’s ok a little farther from Airport for my purposes. Didn’t like that they had a few homeless around hotel. Not a good place for family

The staff is extremely nice. It's close to restaurants and stores.