Cotswold House Hotel and Spa - "A Bespoke Hotel"

Nice hotel in amazing Central location in fabulous Chipping Campden. Staff just could not cope with the numbers at breakfast despite being asked to check in at a specific time

Beautiful location. Hotel felt past its prime, certainly for the price. I think you would get better deal booking direct with hotel as i had to pay extra to use the spa and breakfast, which not made clear until we were sat down for breakfast. Would be unlikely to retirn

We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay.

Food was excellent

Very cold bedroom and very tired building. Great location but needs an upgrade.