Name: Holiday Inn Express Hotel & Suites Brockville by IHG
Address: 7815 Kent Boulevard, Brockville, Canada, Brockville, Ontario, CA
Price range: US$78–US$307 per night
Rating: 8.33

What guests think

At Holiday Inn Express Hotel & Suites Brockville by IHG, travelers frequently praise the friendly, accommodating staff and generally comfortable, spacious rooms, while noting renovations that can close the pool or gym and occasional noise from nearby Highway 401.

Breakfast earns consistent compliments for variety and the upbeat attendants, though space and flow struggle when the hotel is busy. Cleanliness is generally fine but can be inconsistent, with worn carpets, maintenance issues, or dust noted in some rooms. Overall, expect a convenient stop just off the 401 with warm service, solid value basics, and possible highway noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations have repeatedly closed the pool and fitness room or left gym equipment broken; when available, the small pool is generally clean and warm. Parking is straightforward with plenty of spaces.

Related guest reviews

6

Danielle

1 Sept 2025

·

Stayed 1 night

Pool was warm for a hotel. Much appreciated! Frustrated by long wait to check in. No one was at the front desk for at least 10 minutes. I think they might have been short-staffed? Otherwise great breakfast, clean facilities and nice room set up.

10

susan

22 Jun 2025

·

Stayed 3 nights

My room was huge and the bed very comfortable. The check-in went smoothly, and the staff were great. The pool area was clean, the hotel was well lit, plenty of parking, and I would book this hotel again.

4

Philip

16 May 2025

·

Stayed 2 nights

Booked it because of indoor pool. No pool, no fitness room either. Front desk said they’d try to refund me $50 a night. Reduced price $20 for only one night. Would have booked somewhere else if I knew

10

Brian

20 Oct 2025

·

Stayed 1 night

Excellent stay, lots of parking, good breakfast

6

Michael

21 Jun 2025

·

Stayed 1 night

Doing renovations and hotel was only half open. Pool was closed.

8

Margaret

3 Nov 2023

·

Stayed 1 night

Nice hotel but it took about 45 mins to check in. Went to uss the gym and some machines were broken and no weights. Room was perfecr though.

10

Kathy

26 Apr 2025

·

Stayed 1 night

It wasnt the hotel's fault but Hotels.com should let the customers know when there are renovations happening and inform people that the pool and gym are closed. We booked this hotel because of the pool ammenity and we were very disappointed to find it was closed.

6

Brian

23 May 2025

·

Stayed 1 night

The "system" was down when we got there but managed to give us a key. The pool/gym is closed. The internet wouldn't work from the hotel wifi. The breakfast was really good.

10

Alexandra

2 Nov 2025

·

Stayed 2 nights

There was easy directions to hotel. Once there the staff were friendly and the rooms were very clean and organized. We were surprised about the variety of breakfast items and quantity. Tasty food. Some of the gym equipment was out of order. So was the pool sadly. But it was a nice place.

10

Justin

18 Feb 2025

·

Stayed 1 night

Nice hotel, complimentary snack at check in was thoughtful. Room was nicely renovated, spacious and bed was comfy. Breakfast was included and had lots of options; eggs, pancakes, sausage, fruit, cereal, yogurt and toast. Pool was nice too, small but we'll kept

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Cleanliness

Many guests found rooms clean, but cleanliness is inconsistent. Recurrent issues include stained or worn carpets, dust or mold (often around AC), occasional bugs, and public areas needing attention.

Related guest reviews

2

Shane

13 Oct 2024

·

Stayed 1 night

The moment we walked in we knew it was bad . Carpets were dirty and an awful smell in the lobby . Our room was worse . Stains, worn out furniture and mattresses . We were missing towels and the blow dryer from our room also . They had 2 elevators , one broken , so the working elevator was extremely busy so we took the stairs the majority of the time except to take luggage up and down to the 4th floor . The best part of the hotel was the breakfast lady , super friendly. With all the negative issues we definitely won’t be back and wouldn’t recommend this hotel to anyone

4

Kim

2 Jul 2024

·

Stayed 1 night

The lobby smelled musty. The pool water was dirty. The elevator had electrical tape covering buttons, screws missing, one wall panel was loose and moved, and the elevator made loud noise when stopping, which was creepy. Room key didnt work properly. This place is in disrepair. Thankfully, the room was clean.

6

Dean

27 Aug 2025

·

Stayed 4 nights

We arrived at our room and found places in room dusty and mold on the air contioner. Had to borrow cleaning supplies from the housekeeper to clean the mold. She did not even offer to clean it. Had a suite that had 2 tvs. the one did not work as it was not attached to any type of satalette or cable etc. Breakfast OK , pool was well kept. Hallways and elevators needed vacumning. Talked with a manager (Faith) who said she would have the TV looked at as we stayed there 4 nights. Nothing done. Room was not made up at all during stay. Got new tolls off of housekeeping cart. Faith also promised IHG points to be added for our stay. (did not receive this either, we understand that we booked through Hotels.com and did not expect points but she should not have promised) We did get a gift card for filling out a survey that were being giving to lots of guests at the breakfast. Holiday Inn Express & Suites is our favorate chain. This one in Brockville needs some improvement.

8

Kevin

24 Jul 2024

·

Stayed 1 night

The overall stay was good. Check in/out were quick and efficient. The room was surface clean but the carpeting had numerous stains throughout the room. As well there was a drink cup from a previous guest still in the fridge.

6

jacqueline

12 Jul 2025

·

Stayed 2 nights

Linen was stained, I had a bath towel that was soiled with feces.

8

mariam

28 Jul 2024

·

Stayed 1 night

Very friendly staff but cleanliness could be better

10

Julie

13 Nov 2025

·

Stayed 1 night

My room was super clean,new, spacious and had everything I needed. The staff was very helpful and friendly when I needed something printed. I really enjoyed my stay.

6

Tina

12 Jan 2025

·

Stayed 1 night

The rooms all need to be redone. The first suite we were given on the 3rd floor was clean but the facet in the bathtub leaked constantly so we asked to switch rooms. That tub was worn and marked. The carpets are worn, the bathtubs are marked and the shower head needed to be cleaned and de-calcified (why hotels don’t have hand held showers heads is beyond me makes cleaning them easier for staff) and the pillows were way to soft. The elevators were filthy and not just the floor. I know it’s winter but the walls of the elevator looked like it had been wiped down in the 12 hrs we were there. The overwhelming smell or cleaning supplies and chlorine on floor 3 and 2 was overwhelming. Staff were polite and helpful.

10

Heather

23 Nov 2025

·

Stayed 1 night

Clean, friendly staff and spacious room. We appreciated the strong water pressure in our shower.

6

Scott

25 Oct 2024

·

Stayed 5 nights

Ladybug infested…….. ladybugs are a lesser evil, but insect infested none the less.

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Rooms

Rooms are generally spacious with comfortable beds, and some have been recently renovated. However, traffic noise affects rooms facing Highway 401, lighting can be dim, and some rooms feel dated with limited tech (no USB/smart TV) or finicky TVs/Wi‑Fi.

Related guest reviews

10

susan

22 Jun 2025

·

Stayed 3 nights

My room was huge and the bed very comfortable. The check-in went smoothly, and the staff were great. The pool area was clean, the hotel was well lit, plenty of parking, and I would book this hotel again.

8

Chi Hung

16 Aug 2025

·

Stayed 1 night

Great bathroom, room size and parking facilities. Poor wifi, mediocre breakfast.

8

Moira

25 May 2023

·

Stayed 1 night

For the price point it is, this Holiday Inn offered a clean, comfortable and quiet night. Staff were friendly and efficient. It is right by the 401, so be sure to ask for a ‘quiet’ room!

10

Brian

6 Aug 2023

·

Stayed 1 night

In this day and age, our room did not have USB outlets so we could plug in/charge our phones & tablets… highly inconvenient.

8

Eleanor

26 Jan 2024

·

Stayed 1 night

Rooms are a little outdated.

10

Winsome

2 Nov 2025

·

Stayed 2 nights

Courteous staff, clean room and comfortable beds

8

François

19 Jun 2024

·

Stayed 1 night

C'était propre dans l'ensemble, mais le bain et trop vieux et aurait besoin d'être changé. Rien à redire sur le buffet du petit déjeuner. Chambre bruyante à cause de l'autoroute qui passe juste à côté. La direction a la délicatesse de fournir des bouchons d'oreille. Après, ça dépend si vous êtes à l'aise de dormir avec ça ou non. Pas de TV intelligente (donc pas de Netflix ni de YouTube).

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2

hsiu-chen

19 Oct 2025

·

Stayed 1 night

Very dark room . No floor light only two dark reading light.

10

Julie

13 Nov 2025

·

Stayed 1 night

My room was super clean,new, spacious and had everything I needed. The staff was very helpful and friendly when I needed something printed. I really enjoyed my stay.

4

Marc

27 Jul 2025

·

Stayed 2 nights

It s right off the highway very noisy at night, the rest was good

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Service

Staff are widely praised as friendly, welcoming, and proactive, especially at breakfast and the front desk. Occasional lapses include long check‑in waits, understaffing, overbooking or billing issues, and inconsistent follow‑through.

Related guest reviews

10

Stephen

22 Oct 2025

·

Stayed 4 nights

One of the reasons we prefer the Holiday Inn is the quality of the breakfasts and the selection available. But the best part is always the staff. They are obviously trained to interact with guests and to anticipate and respond to their needs. All of the staff, from every department, were excellent.

10

Mark

27 Jul 2023

·

Stayed 1 night

We arrived early and our room was ready so they let us check in early. Great service at front desk and she told us and recommended to us attractions.

8

Annie

16 Aug 2025

·

Stayed 1 night

I enjoyed the hotel stay but was very annoyed when I was checking out. A young employee was speaking to the concierge and I waited for a good ten minutes before they even acknowledge how to check out.

2

Alexandria

15 Mar 2025

·

Stayed 1 night

Booked this hotel a week in advance and when we arrived at the property we were told Expedia had over booked and we did not have a room. Were told we needed to go to a different hotel and a room would be there. Not impressed at all with the overall experience.

10

Stephen

23 Nov 2025

·

Stayed 2 nights

Everything from check in to breakfast to daily cleaning was excellent also check out went smoothly and stall were very polite and helpful

10

Michael

21 Feb 2026

·

Stayed 1 night

Thank you to the great staff. Very hospitable and friendly.

10

Carmeline

11 Mar 2025

·

Stayed 1 night

Friendly staff. Very clean. Excellent breakfast.

4

Adam

30 Oct 2024

·

Stayed 1 night

Hotel was standard. My room was pretty good, except for the fact that the toilet paper roll was broken, which injured my finger as I attempted to catch the toilet paper roll as it fell from the holder. To make matters worse, after checking out and after I left the hotel, I was asked to come back since they said they couldn't process my credit card to check me out. I had to drive all the way back from my client's office to the hotel to pay for my check out using my debit card, regardless of me stating that there's an active charge on my credit card. Holiday Inn assured me that the charge would be refunded and that if there's any issues they will resolve it. 19 days after I checked out (Oct 29), I am now double charged as Holiday Inn never refunded the charge on my credit card. After calling Holiday Inn twice, the call finally ended with them saying that they confirmed with their technical team that the refund was submitted successfully and I have to talk to my bank to resolve. Will not be going back to this hotel.

6

Colleen

25 Aug 2025

·

Stayed 1 night

Our family of five stayed at this hotel over the August long weekend. I had called for an early check-in that morning, and they said we could arrive at 2 o’clock. We ended up arriving at around three, only to find that our room was not yet ready. We had three young children and a lot of baggage, everyone was tired and we needed naps but unfortunately that was not on the table. It was well after four when we finally received our room. We weren’t alone, either, the lobby was half full of people in the exact same boat as us. Having spoken to some of the staff, it sounds like the hotel is woefully understaffed, with only three cleaners available! So no big surprise the rooms were not ready yet. There’s a lot of potential here, it’s a nice spot, but if they’re not willing to support a large enough staff, then I would guess these problems will persist. Breakfast was also a bit of a circus, with a lot of guests and not very much seating available. I will say that the pool area was very nice.

10

carol

17 Aug 2025

·

Stayed 4 nights

All staff were extremely friendly

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Location

Right off Highway 401 and close to restaurants and basic shopping; an easy stop for drives between major cities and access to local attractions. Proximity to the highway can mean traffic noise for highway‑facing rooms.

Related guest reviews

10

Dave

12 Apr 2025

·

Stayed 1 night

it is being reno'd. My room was recently re-done and very nice. Just 2-3 minutes off the 401. Nice and convenient. Restaurants close by. It is a nice setup

10

Kathleen

21 Feb 2025

·

Stayed 1 night

Perfect place to break up a bad weather journey between Toronto and Montreal. Fantastic breakfast and staff.

10

Gail

17 Mar 2025

·

Stayed 1 night

I love this brand of hotels. Spacious, clean, larger bathrooms, great and varied breakfast options. Larger pool area. This hotel in particular, we were able to walk to the grocery and restaurant, which is what we wanted. Everyone was super friendly and helpful.

10

Sylvia

20 Aug 2024

·

Stayed 1 night

Easy access off the highway. Very clean and close to Restaurants in downtown Brockville

10

Ray

18 Feb 2025

·

Stayed 1 night

Property very convenient to all amenities

10

Lois

24 Sept 2025

·

Stayed 2 nights

We had a wonderful couple of days at this hotel. Staff were exceptionally friendly and helpful, especially Olive, Trish and Stella. There was lots of variety on the breakfast menu and the location of the hotel allowed us to easily access ‘tourist’ activities (the train tunnel and the Thousand Island cruise).

10

Allan

19 Aug 2025

·

Stayed 1 night

Well located close to eveerything

8

Erin J

22 Oct 2024

·

Stayed 1 night

Hotel is well situated near highway 401 and many restaurant options. The breakfast at the hotel was great considering it is included in the rate!

8

Kristen

5 Oct 2025

·

Stayed 1 night

Great hotel. Very clean. Quiet. Close to a variety of restaurants. Comfortable bed with good pillows. Lots of hot water and plenty of parking.

8

Frank

23 Sept 2025

·

Stayed 1 night

Easy to find and to locate the city

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Dining

Breakfast is widely praised for variety, hot options, and very friendly attendants. During peak times seating and flow can be tight, and occasional items or coffee quality disappoints.

Related guest reviews

6

John and Valerie

27 Oct 2025

·

Stayed 1 night

The hotel was under renovation when we were there. It was not clean because of it. Although the breakfast was tasty, you had to move about to get it. The space was not adequate for the number of people using it. Using the TV was a two remote process. Not user friendly.

10

Luciano

25 Sept 2025

·

Stayed 1 night

Breakfast was great, good coffee and friendly staff

10

Kathleen

21 Feb 2025

·

Stayed 1 night

Perfect place to break up a bad weather journey between Toronto and Montreal. Fantastic breakfast and staff.

10

Darren

11 Dec 2024

·

Stayed 1 night

Staff was excellent and as far as hotel breakfast, this was probably one of the better ones we’ve had.

10

John

18 Aug 2023

·

Stayed 2 nights

Excellent breakfast and breakfast staff

8

Alexandre

18 Feb 2025

·

Stayed 1 night

Good place breakfast was good with choice

10

Adam

10 Aug 2025

·

Stayed 1 night

0 issues. Nice hotel. Good water pressure. Gets hot right away. Updated thermostat. Bigger tv. With a tv guide. Wifi with a password. Good breakfast.

8

Bruce

21 Aug 2023

·

Stayed 3 nights

Stayed 3 days, same breakfast everyday, a variety of hot foods would be nice.

10

Peter

21 Jun 2025

·

Stayed 1 night

Great breakfast. Servers very friendly. Beds were comfortable.

10

Natalie

20 Jan 2025

·

Stayed 1 night

I thought this hotel had a great location, breakfast, snacks through the day, great staff. I think it will be a lot better after the renovations.

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Month	Average price
January	US$87
February	US$81
March	US$86
April	US$86
May	US$117
June	US$123
July	US$135
August	US$137
September	US$136
October	US$119
November	US$100
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $126	19 $185
20 $214	21 $145	22 $307	23 $183	24 $140	25 $224	26 $133
27 $126	28 $143	29 $146	30 $159

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $110	3 $108
4 $110	5 $115	6 $150	7 $147	8 $118	9 $94	10 $116
11 $104	12 $102	13 $134	14 $127	15 $121	16 $113	17 $129
18 $94	19 $114	20 $114	21 $116	22 $133	23 $115	24 $126
25 $102	26 $133	27 $123	28 $115	29 $112	30 $88	31 $78

Holiday Inn Express Hotel & Suites Brockville by IHG

Prices for Holiday Inn Express Hotel & Suites Brockville by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed

Suite, Multiple Beds

Standard Room

Standard Room, 1 King Bed

Suite, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Guest reviews of Holiday Inn Express Hotel & Suites Brockville by IHG

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