Hotel Garni Frankfurt

Avoid! It is not guaranteed that the hotel staff will be reliable or trustworthy in honouring your booking. There are better hotels in the area. My experience with Hotel Garni was most unfortunate, as well as with the Hotels.com booking platform. The hotel staff messaged me the day prior to my arrival and said that reception was open until 8 pm. I arrived at 7:45 pm, coming straight from the airport after landing at 6:15 pm. I buzzed the front desk and no one replied. A resident of the building let me and my 79 YO mother in and there was no one at the reception desk! I had to find another hotel for the night because this property's reception staff left early. I went to the property the following day to ask for my money back. The reception staff member denied any responsibility and argued with me as to the truthfulness of my assertion that I was at the property at 7:45 pm. I felt like I was being called a liar. I had proof that I was there at 7:45 pm: my Google maps journey, as well as my call log when trying to call the number at reception (I couldn't get through as there was an issue with my international calling plan). To resolve the issue, the staff member. charged me a cancellation fee and refunded the remaining two nights of our three night stay. Once I returned home I attempted to get the cancellation fee returned to me from Hotels.com. Unfortunately, they would not help despite the evidence that the property was in the wrong.

Great price. The problem was the residents kept slamming doors continously until after midnight, even though I asked them around 10pm to be quiet. The man who staffed the desk was very helpful when I was trying to figure things out in the city.

Not so tourist friendly hotel. If you're only staying there for one night it's ok but not for a long time. Bathroom door doesn't even close. The room is so hot and you cannot open the window all the way

No one around when we arrived when clerk finally arrived about 20 minutes later he did help us park nearby for free. Was a hot day and the room was sweltering. Would have been nice to have windows open as room took until next morning to cool off. No one around at check out at 8am next day. Couldn't find out about breakfast they supposedly had.

good value for the price, quiet location