Laurel Lake Placid

Staff was great, room was beautiful. Fridge in room didn’t work so that made it hard.

First, the staff was amazing! Extremely polite and helpful, gracious and efficient. Simply Amazing; a true Delight! However... There wasn't a coffee maker in the room. First time I stayed in a hotel/motel where a coffee maker wasn't available in my room. As a "need the coffee to make the coffee" kind of morning person, no coffee maker available in my room was, frankly, disruptive (not to mention, challenging). There weren't any extra blankets or pillows. My husband is a heavy snorer. I was delighted to find that the sofa would be an option for me, if snoring necessitated needing to leave the bed. Imagine getting up in the night, headed for the sofa, to discover that there weren't any extra blankets. And, no, the sofa was not a sleeper sofa, and I didn't expect that it would be. But it would be comfortable to sleep on. Had I had blankets to do so with (Husband needs AC to run, room to be cool, to sleep. Too cool for me to sleep without blankets. And, for me, it is more important that he sleep, as he is the one doing the driving). My biggest complaint: hotel tried to charge my card, 2 days before check in. 2 DAYS!! Not 2 hours; 2 DAYS! The fella at the counter said that the hotel does that "when it's a 3rd party card". Third party card? All Cards Are 3rd Party!!!!! Even if paying with a gift card. Not an acceptable practice, Laurel Lake Placid!! I'll not reserve/stay again, simply because they tried to charge before check in. And that is a shame: The Staff Were Amazing!

Easy and secure parking, clean room and complete amenities. Great location, few mins walk from Main Street and Mirror Lake.

Very nice

No complaints about service because I didn’t require any besides once weekly housekeeping but the rooms are just bare minimum. I stayed in 2 different rooms and both had super thin windows where you could hear everything outside. My main complaint is about the queen size room. The shower was just a curtain to pull across so water got on the floor, barely enough room to turn around and no shelving to put anything in the shower. The walls and baseboards were dirty and there was no where to sit and eat. No table at all besides the cubbies for clothing storage so I had to stand at that to eat. There was also no storage area in the bathroom at all - sink barely had room to set a makeup bag. Finally, there was some sort of private event that happened at the bar one night (people were dressed very nicely) which is fine, but there was no communication to the other guests. So I felt embarrassed when I came down the stairs in my pajamas and had to walk through these people all dressed in suits.