Is parking available at the property?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

Is breakfast offered at the hotel?

Yes, full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee of approximately MXN 150 for adults and MXN 90 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is at 11:00 AM. Early check-in may be available for a fee of MXN 500, subject to availability, while late check-out will incur an additional fee.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Zihuatanejo, within a 10-minute drive of La Ropa Beach and La Madera Beach. It is 0.1 mi from Zihuatanejo Bay and 0.4 mi from Kioto Plaza.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 9:00 AM to 10:00 PM.

Hotel Zihua Caracol

What guests think

At Hotel Zihua Caracol, travellers praise the convenient, beach-adjacent location and the pleasant pool and garden areas, while noting basic rooms with hard beds, limited in-room amenities, and maintenance lapses such as weak hot water and spotty Wi-Fi.

Guests frequently highlight friendly staff, though service attitudes and towel replacement policies draw some complaints. Cleanliness is uneven, and breakfast and restaurant experiences range from excellent to poor. Expect a straightforward, no-frills base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and garden areas draw consistent praise. In-room amenities are limited (often no fridge), and a few guests note too few loungers.

Related guest reviews

10

AnneMarie

Jan 23, 2025

·

Stayed 1 night

The Room is a little tired. But pool area and location is awesome!

6

Amy

Mar 1, 2024

·

Stayed 5 nights

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

4

Attila

Feb 24, 2025

·

Stayed 5 nights

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!

6

Michel

Mar 8, 2022

·

Stayed 2 nights

On a dû changer de chambre dégât d eau. J ai aimé le resto avec la vue. J aurais aimé avoir un petit frigo. Mais rapport qualité prix correct.

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8

Mario

Feb 15, 2025

·

Stayed 5 nights

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

8

Patricia

Mar 1, 2025

·

Stayed 7 nights

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

8

Fern

Feb 15, 2024

·

Stayed 10 nights

Love the pool and garden area. Roof top view is beautiful

8

Patricia

Mar 28, 2023

·

Stayed 10 nights

I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .

6

Jo-Ann

Jan 21, 2024

·

Stayed 8 nights

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.

6

Julian

Feb 23, 2025

·

Stayed 7 nights

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.

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Cleanliness

Many guests find the hotel and rooms clean, but reports of dirty or dingy linens, humidity or sewer odors, pests, and leak issues indicate inconsistent standards.

Related guest reviews

6

Amy

Mar 1, 2024

·

Stayed 5 nights

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

6

Cristina

Jan 9, 2025

·

Stayed 3 nights

Olía a humedad la habitación, tenia una fuga el lavamanos, estaba fria el agua de la alberca, el agua caliente de la regadera no habia, la television es muy pequeña, las almohadas están muy delgadas que es incomodo dormir en ellas, la cabecera está sobrepuesta y se mueve cuando te sientas y el baño olia a pescado

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6

cynthia marie

Feb 3, 2023

·

Stayed 21 nights

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area

4

Elio

Nov 5, 2025

·

Stayed 1 night

Le falta más mantenimiento y limpieza

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8

Patricia

Mar 1, 2025

·

Stayed 7 nights

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

8

Nicole

Feb 3, 2023

·

Stayed 2 nights

Clean, safe and friendly staff

4

William

Dec 30, 2023

·

Stayed 1 night

Sheets were dirty. Loud music from the restaurant.

10

Gary

Feb 11, 2023

·

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

10

Deborah

Feb 6, 2025

·

Stayed 28 nights

Very nice location, clean hotel and rooms. Also very lovely staff!!

6

Julian

Feb 23, 2025

·

Stayed 7 nights

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and somewhat dated; several mention very hard beds and thin pillows, occasional noise near the restaurant, and spotty Wi-Fi, though a few note comfortable stays and nice views.

Related guest reviews

10

AnneMarie

Jan 23, 2025

·

Stayed 1 night

The Room is a little tired. But pool area and location is awesome!

6

Amy

Mar 1, 2024

·

Stayed 5 nights

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

4

Attila

Feb 24, 2025

·

Stayed 5 nights

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!

10

Peter

Jan 18, 2022

·

Stayed 3 nights

Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.

4

Duygu

Jan 6, 2026

·

Stayed 2 nights

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....

8

Mario

Feb 15, 2025

·

Stayed 5 nights

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

6

cynthia marie

Feb 3, 2023

·

Stayed 21 nights

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area

8

Patricia

Mar 1, 2025

·

Stayed 7 nights

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

4

William

Dec 30, 2023

·

Stayed 1 night

Sheets were dirty. Loud music from the restaurant.

8

Robert

Mar 9, 2023

·

Stayed 7 nights

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.

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Service

Staff are widely described as friendly and helpful, but there are occasional complaints about unwelcoming behavior at the restaurant or front desk and inconsistent towel replacement policies.

Related guest reviews

6

Amy

Mar 1, 2024

·

Stayed 5 nights

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

10

Noel

Jan 4, 2025

·

Stayed 1 night

Great stay! Great staff!

8

Victor Hugo

Aug 18, 2025

·

Stayed 4 nights

Good ubication near to the beach. Employees are Nice

10

Wanda

Feb 10, 2025

·

Stayed 14 nights

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.

6

Nancy

Jan 2, 2024

·

Stayed 5 nights

They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.

8

Lynne

Mar 2, 2022

·

Stayed 14 nights

The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.

8

Nicole

Feb 3, 2023

·

Stayed 2 nights

Clean, safe and friendly staff

10

Gary

Feb 11, 2023

·

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

10

Deborah

Feb 6, 2025

·

Stayed 28 nights

Very nice location, clean hotel and rooms. Also very lovely staff!!

8

Gilberto

Sep 2, 2025

·

Stayed 3 nights

No tengo queja alguna, me sentí muy bien, el personal muy amable

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Location

Very convenient for the beach and restaurants, situated between La Ropa and the center; guests like the walkability and some appreciate being slightly away from the busiest areas.

Related guest reviews

6

Amy

Mar 1, 2024

·

Stayed 5 nights

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

10

Juan

Feb 4, 2024

·

Stayed 2 nights

Very close to the beach

10

Peter

Jan 18, 2022

·

Stayed 3 nights

Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.

4

Duygu

Jan 6, 2026

·

Stayed 2 nights

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....

8

Mario

Feb 15, 2025

·

Stayed 5 nights

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

8

Victor Hugo

Aug 18, 2025

·

Stayed 4 nights

Good ubication near to the beach. Employees are Nice

8

Patricia

Mar 1, 2025

·

Stayed 7 nights

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

10

Deborah

Feb 6, 2025

·

Stayed 28 nights

Very nice location, clean hotel and rooms. Also very lovely staff!!

10

Maria Luisa

Jan 12, 2025

·

Stayed 1 night

restaurantes cerca, accesible a playas.

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8

Robert

Mar 9, 2023

·

Stayed 7 nights

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.

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Dining

The included breakfast earns both praise and criticism, and on-site restaurant experiences vary; some enjoyed the food and views, while others reported poor breakfast quality, limited drink availability, and service issues.

Related guest reviews

6

Amy

Mar 1, 2024

·

Stayed 5 nights

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

10

Peter

Jan 18, 2022

·

Stayed 3 nights

Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.

6

Michel

Mar 8, 2022

·

Stayed 2 nights

On a dû changer de chambre dégât d eau. J ai aimé le resto avec la vue. J aurais aimé avoir un petit frigo. Mais rapport qualité prix correct.

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8

Mario

Feb 15, 2025

·

Stayed 5 nights

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

10

Wanda

Feb 10, 2025

·

Stayed 14 nights

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.

10

Danielle

Feb 3, 2023

·

Stayed 2 nights

C’était ma 3e visite à cet hôtel, j’aime son emplacement, proximité de tout! Le personnel gentil, c’est propre et même le petit déjeuner (complet) est inclus! Je recommande!

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6

Alejandro

Jan 22, 2024

·

Stayed 3 nights

Mejorar condiciones del baño Mejorar sabor en los alimentos de la cena Mejor interner

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8

Patricia

Mar 1, 2025

·

Stayed 7 nights

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

10

Gary

Feb 11, 2023

·

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

6

Jo-Ann

Jan 21, 2024

·

Stayed 8 nights

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $77	7 $74	8	9	10
11 $73	12 $73	13 $73	14 $73	15 $74	16 $73	17 $73
18 $73	19 $74	20 $74	21 $74	22 $73	23 $73	24 $73
25 $74	26 $73	27 $74	28 $73	29 $74	30 $85	31 $85

Su	Mo	Tu	We	Th	Fr	Sa
1 $74	2 $74	3 $73	4 $78	5 $74	6 $78	7 $85
8 $77	9 $78	10 $78	11 $87	12 $78	13 $85	14
15 $78	16 $78	17 $85	18 $85	19 $78	20 $78	21 $73
22 $78	23 $78	24 $78	25 $78	26 $78	27 $78	28 $85
29 $78	30 $78

Hotel Zihua Caracol

About this property

Location

Room options

Suite Familiar

Suite King Size

Standard Room King Size

Standard Room, 2 Double Beds

Guest reviews of Hotel Zihua Caracol

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Zihua Caracol

Prices for upcoming dates