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Hotel Zihua Caracol - Image 1
Hotel Zihua Caracol - Room
Hotel Zihua Caracol - Room
Hotel Zihua Caracol - Pool
Hotel Zihua Caracol - Restaurant

Hotel Zihua Caracol

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Non-Smoking Rooms

  • Tour Desk

  • Housekeeping

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Property description

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, barbecue grills, and a banquet hall.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Zihua Caracol, travellers praise the convenient, beach-adjacent location and the pleasant pool and garden areas, while noting basic rooms with hard beds, limited in-room amenities, and maintenance lapses such as weak hot water and spotty Wi-Fi.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Basic

Service

Friendly

Location

Convenient

Dining

Inconsistent

Was this helpful?

8

Merrill

EXP-logo

9 Feb 2026

·

Stayed 16 nights

Staff were great. Rooms were clean and the pool area was very nice
Staff were great. Rooms were clean and the pool area was very nice
8

Christine

EXP-logo

9 Feb 2026

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Stayed 16 nights

Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
6

Heather

EXP-logo

6 Feb 2026

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Stayed 14 nights

The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
4

Judy

EXP-logo

2 Feb 2026

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Stayed 1 night

no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.
no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.
10

James F

EXP-logo

2 Feb 2026

·

Stayed 28 nights

My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Calle Adelita. Playa La Madera, Zihuatanejo Centro, Zihuatanejo, Zihuatanejo de Azueta, Guerrero, Mexico

Location

With a stay at Hotel Zihua Caracol, you'll be centrally located in Zihuatanejo, a 1-minute drive from Zihuatanejo Bay and 8 minutes from La Ropa Beach. This hotel is 0.1 mi (0.1 km) from La Madera Beach and 0.4 mi (0.6 km) from Kioto Plaza.

La Madera Beach(0.1 Miles)

Zihuatanejo Bay(0.2 Miles)

Kioto Plaza(0.3 Miles)

Principal Beach(0.5 Miles)

Archaeological Museum of the Great Coast(0.5 Miles)

Municipal Market(0.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 22:00

Before 11:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free self-parking is available on-site. However, parking height restrictions apply.

Yes, full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee of approximately MXN 150 for adults and MXN 90 for children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 10:00 PM, and check-out is at 11:00 AM. Early check-in may be available for a fee of MXN 500, subject to availability, while late check-out will incur an additional fee.

The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

The hotel is centrally located in Zihuatanejo, within a 10-minute drive of La Ropa Beach and La Madera Beach. It is 0.1 mi from Zihuatanejo Bay and 0.4 mi from Kioto Plaza.

Yes, there is an outdoor swimming pool available, with access from 9:00 AM to 10:00 PM.

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