Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in Birmingham (Five Points West), within a 10-minute drive of Birmingham Jefferson Convention Complex and UAB Hospital. It is 5.2 miles from the University of Alabama at Birmingham and 12.4 miles from The Summit.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Comfort Inn & Suites At CrossPlex Village

Average nightly price at Comfort Inn & Suites At CrossPlex Village by month, last 12 months (USD)
Month	Average price
January	$94
February	$113
March	$107
April	$103
May	$102
June	$96
July	$97
August	$93
September	$98
October	$107
November	$95
December	$92

What guests think

Comfort Inn & Suites At CrossPlex Village earns frequent praise for friendly staff, clean and comfortable rooms, and convenient access to the CrossPlex and nearby services, but reviews also note mixed cleanliness and maintenance issues and disruptive noise.

Many guests warn the surrounding neighborhood feels run-down or unsafe, though several felt secure on the well-lit property with visible patrols. In-room comfort is generally solid, but recurring complaints include thin walls, traffic noise, low water pressure, nonworking outlets, and curtains that don’t block light. Breakfast is commonly described as hot and well stocked, with occasional comments about early cutoff times or inconsistent quality. Expect a convenient, service-forward stay with variable room and area conditions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy and well lit, and guests often note visible security on site. There is no pool, and a few reviews reported occasional WiFi outages.

Related guest reviews

8

Rebecca

Jun 10, 2025

·

Stayed 1 night

It was good. The area had security. But the neighborhood was not the best. Felt safe in the hotel. Security patrolled the CrossPlex area and was visible. Staff was very friendly and helpful. Clean facilities.

10

Ryan

Sep 2, 2023

·

Stayed 1 night

Nice hotel in quiet area. Great service and security in parking lot. Very comfortable with nice breakfast.

10

Stanley

Apr 23, 2025

·

Stayed 3 nights

I like how simple it was and how parking wasn’t a nightmare. Also like the location the hotel was in because there’s quite a bit of places to get if u don’t want to go far.

10

Caleb

Jul 31, 2025

·

Stayed 2 nights

Clean rooms no pool bad breakfast

8

Amy

Aug 22, 2025

·

Stayed 1 night

WiFi down

10

Charlene

Sep 20, 2023

·

Stayed 1 night

Nice hotel. The area looked a little run down but I felt as if parking lot was secured and that the hotel inside was secure and maintained .

6

Emile

Apr 11, 2025

·

Stayed 1 night

The cost was way too high! The internet did not work. No place to put things on surface. Needed larger dresser or place for food prep, etc

10

John

May 14, 2025

·

Stayed 1 night

Parking was great

10

Judy

Mar 30, 2025

·

Stayed 1 night

Parking wSceasy.

10

JP

Jun 7, 2025

·

Stayed 1 night

The staff was very friendly, and most helpful. The breakfast choices were tasty. Surprised that there is no pool, or did I just miss it somewhere? Sleep was at a premium due to the fact that they don't have curtains in the room that close, at all. Just a thin inner curtain that doesn't cut out any light. That was really kind of odd. Is this a new trend in hospitality? I can' sleep unless it is dark, so there was that.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight clean rooms and common areas, but feedback is inconsistent: recurring reports mention stained carpets, curtains or bedding, lingering smoke/weed odors, pests (roaches or bedbugs) in some rooms, and occasional housekeeping misses.

Related guest reviews

10

Randolph

Aug 19, 2025

·

Stayed 1 night

Bathroom and room,common area clean

10

Elizabeth

Nov 16, 2025

·

Stayed 1 night

Our room was spotless. The staff was welcoming and informative.

4

Jaylen Deandre

May 10, 2025

·

Stayed 3 nights

When we arrived into the room, we saw stains on the curtains stains on the pillowcases and a comforter on the next day there was a giant roach that ran into the bathroom and they never cleaned our room for two days until we said something. In addition, even though it was a non-smoking hotel, you could literally smell the weed smoke in the elevator and the hallways, and sometimes our room. overall the lobby staff was friendly

6

Matthew

Aug 23, 2023

·

Stayed 1 night

Our first room had a bed bug.. I went down to the front desk, where the girl was on the phone(must have been a manager). She asked what was wrong. I said I found a bedbug(which I had in a napkin). She proceeded to tell whoever was on the phone that”I haven’t had one complaint all night”. She got off the phone and apologized, looked at the bug. And gave us another room, where I seen no bed bugs when looking, but there was bedbugs in the room before, because I found a bunch on black stuff they leak. There was also nasty chips and drinks spilled on furniture. Nice hotel don’t get me wrong but they need to start changing the bed skirts, and cleaning everything good.

8

Dave

Jan 5, 2025

·

Stayed 1 night

The hotel was clean, comfortable and inviting. The staff was friendly and professional and the breakfast was good. I had only two issues with my stay - first, the elevators smelled like weed. Second, the HVAC unit in room 331 is extremely loud. Kept me awake all night.

8

Vladimir

Jun 13, 2025

·

Stayed 1 night

Filthy carpet in room despite photos showing hardwood on website.

2

Ben

Mar 5, 2023

·

Stayed 2 nights

The furniture (chair) and beds had live bedbugs crawling around. We left immediately.

4

Cheryl

Mar 18, 2025

·

Stayed 1 night

Stop with friends in the way to Tennessee. Facility looked very clean and the staff was nice. It was the bugs crawling around in the room that made for a very disappointing stay.

4

Asah

Apr 2, 2024

·

Stayed 2 nights

Rooms were dirty. Make up on bathroom walls, hasn’t been dusted in awhile, clumps of hair behind sink faucet. Would not stay here or recommend.

4

Jeff

Dec 19, 2025

·

Stayed 1 night

Uncomfortable bed; found hairs on sheets that were not mine. Phone charger outlets by bed didn't work...didn't realize that until middle of night when my phone was drained. Toiletries were below average, and breakfast was stale.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and some suites are spacious and modern, but many guests mention noise from traffic and thin walls, plus maintenance issues such as low shower pressure, faulty outlets, and light-leaking curtains; occasional WiFi issues also occur.

Related guest reviews

4

Zachary

Mar 13, 2025

·

Stayed 1 night

Several outlets in our room did not work. We found this out after none of the lamps in the room turned on. The shower leaked heavily caused the floor to be soaked every time we showered. Really glad we only booked one night.

10

Virginia

Mar 11, 2025

·

Stayed 2 nights

Room was clean, and comfortable. The only issue was rhe shower head would not stay turned straiggt and was spraying the back wall of the shower so you had to take it out and wet yourself then soap yourself and take it out to rinse yourself.

10

Michelle

Aug 14, 2024

·

Stayed 2 nights

The suite was roomy and comfortable

10

Ronald

Aug 16, 2025

·

Stayed 1 night

The guest should be allowed to open or close the curtains. For room # 412 it was like looking at a pair of headlights while trying to sleep. Everything other than that was extremely nice.

8

Hope

May 24, 2023

·

Stayed 3 nights

Everything was great except the walls are very thin. Other guests arent considerate and let their doors slam so you hear slamming doors all night long. Whoever had the room next to me last night was in & out of their room all night & sounded like a cattle stampede when they WERE in their room. Now i have to drive home exhausted from my business trip. I wish they would specify who is there for business & not. Maybe group the business travelers in an area together to avoid people who can & will be up all night keeping their neighbor awake with them.

8

Denise

May 5, 2025

·

Stayed 1 night

Attentive staff. Water pressure in shower low and trickles.

8

Amy

Aug 22, 2025

·

Stayed 1 night

WiFi down

10

DeAndre

Dec 15, 2024

·

Stayed 3 nights

Very spacious

6

Steven

Sep 16, 2025

·

Stayed 1 night

The staff were great. Very hospitable and caring. The room was very nice but was noisy. Could here motorcycles going by from the room and also heard from bathroom from vent.

10

JP

Jun 7, 2025

·

Stayed 1 night

The staff was very friendly, and most helpful. The breakfast choices were tasty. Surprised that there is no pool, or did I just miss it somewhere? Sleep was at a premium due to the fact that they don't have curtains in the room that close, at all. Just a thin inner curtain that doesn't cut out any light. That was really kind of odd. Is this a new trend in hospitality? I can' sleep unless it is dark, so there was that.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point: staff are frequently described as friendly, welcoming, and accommodating, with quick check-in and helpful breakfast attendants. A few reviews noted lapses such as an unattended desk, curt interactions, or poor follow-up.

Related guest reviews

8

Hope

Oct 22, 2025

·

Stayed 1 night

Room was clean and comfortable. We checked out really early and no one was at the front desk when we left.

10

Carolyn

Jan 10, 2025

·

Stayed 3 nights

I stayed here last year and it was a great experience, the ladies at the front desk are amazing, so when I had to come back, I came right back here. They have great customer service and always pleasant, and when I had to stay two extra days due to the weather, one of the ladies took care of it with no problems. Breakfast was good and room was always clean so overall great experience and great stay. If I ever have to come back again, this is where I’m coming 🤗

10

Jessica

May 16, 2025

·

Stayed 1 night

Friendly and attentive staff, very clean

8

Tom

Jul 24, 2025

·

Stayed 1 night

Tiffany at front desk was friendly and efficient. Linda ran the kitchen like it was her own. She kept it neat, clean and well stocked. Very friendly.

8

Randolph

Nov 15, 2025

·

Stayed 2 nights

Staff desks not courtesy

10

Elizabeth

Nov 16, 2025

·

Stayed 1 night

Our room was spotless. The staff was welcoming and informative.

10

Elliott

Nov 15, 2025

·

Stayed 1 night

Room was clean and the Staff was very friendly and accommodating.

6

Tyshika

Apr 22, 2024

·

Traveled with my mom to a gospel show! When we got there we had a bit of issue with check in. The hotel staff were very pleasant though & the rooms were clean for the most part. There was a spot of the doorframe to the bathroom where we could not differentiate between it being old dried blood or just wasted food that may have been dropped and splashed onto the wall. Also, the hotel is in a little secluded area and it’s secure with locked doors all the way around so that’s a plus. But the areas across the street & only a few blocks down were very sketchy & it was not safe at all. They were people hanging out outside of the restaurants around the hotel when trying to get something to eat so we left! And upon check out the guy at the fromt desk told us he would reimburse us for the half cleaned room but he was supposed to be in contact with us because we paid with cash! He never followed up or gave us our money back! Other than that It was a decent hotel stay for 1 night! I would revisit just next time check my room before I put my stuff down and pay where I can be reimbursed immediately should I have any issues.

10

sue

May 18, 2025

·

Stayed 1 night

Excellent property, wonderful staff

10

Virginia

Jun 16, 2025

·

Stayed 4 nights

I really enjoyed my stay here, nearby shopping centers. I could walk to stores and the staff were very friendly and helpful. The breakfast was good also. I will stay here again when I visit Birmingham, Alabama. Thank you for great customer service!!

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AI-generated summary based on recent guest reviews

Location

Excellent for events at the CrossPlex and convenient to UAB or highway access, but many guests describe the surrounding neighborhood as run-down or unsafe. Several felt secure on the well-lit property with visible patrols, and some dining and stores are nearby.

Related guest reviews

10

Sayon

Jan 5, 2025

·

Stayed 1 night

Convenient for track competition at the Birmingham Crosplex.

8

Rebecca

Jun 10, 2025

·

Stayed 1 night

It was good. The area had security. But the neighborhood was not the best. Felt safe in the hotel. Security patrolled the CrossPlex area and was visible. Staff was very friendly and helpful. Clean facilities.

8

Harold

Jul 20, 2025

·

Stayed 3 nights

It was right off the freeway.

10

Christopher

Jun 11, 2024

·

Stayed 2 nights

Very convenient for the CrossPlex facility.

10

Rebecca

Sep 30, 2025

·

Stayed 1 night

Perfect location for a medical visit to UAB.

10

Koh Eun

Feb 10, 2025

·

Stayed 2 nights

Very convenient if you have to be at the sportsplex- cannot beat the location

8

Andrea

Apr 7, 2025

·

Stayed 2 nights

Just the area around the property. The property itself was safe

10

Charlene

Sep 20, 2023

·

Stayed 1 night

Nice hotel. The area looked a little run down but I felt as if parking lot was secured and that the hotel inside was secure and maintained .

8

Mike

Dec 25, 2024

·

Stayed 1 night

It's ok just not in the best part of town

10

Virginia

Jun 16, 2025

·

Stayed 4 nights

I really enjoyed my stay here, nearby shopping centers. I could walk to stores and the staff were very friendly and helpful. The breakfast was good also. I will stay here again when I visit Birmingham, Alabama. Thank you for great customer service!!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised as hot, well stocked, and tasty. Some guests mentioned early cutoff times or occasional inconsistency.

Related guest reviews

8

Rachel

Sep 12, 2025

·

Stayed 1 night

The hotel was exceptionally clean and very comfortable. If I had to make a suggestion, I would say extend the continental breakfast to at least ten. Nine is too early for it to be over.

10

Dean

Apr 1, 2025

·

Stayed 1 night

Clean, quiet, and comfortable with great breakfast options.

10

Robert

Apr 9, 2025

·

Stayed 1 night

Your Staff was awesome and breakfast was Great!!

10

Jeffrey

Mar 11, 2025

·

Stayed 1 night

Nothing flashy like we wanted. Very good place for the price. Everything was clean, breakfast was good, and employees were nice.

8

Leah Swank-Miller

Dec 27, 2023

·

Stayed 1 night

Found this place on hotels.com at the last minute while traveling with our family. So glad we did! Super comfy beds, yummy free breakfast, clean and friendly. I only wish breakfast went till 9:30 am instead of 9. We got in around midnight and could have used a bit more sleep.

10

William

Aug 16, 2025

·

Stayed 1 night

Nice and clean and breakfast was wonderful

10

Julie

Dec 18, 2024

·

Stayed 4 nights

Staff was friendly and helpful. Room was clean. Breakfast options were adequate. It served the purpose of our stay while husband was being treated at UAB Hospital.

10

Jim

Jun 23, 2025

·

Stayed 2 nights

Great place, great people, really good breakfast. Check location on map before you stay

8

JaLeesa

Jun 25, 2025

·

Stayed 1 night

The room was nice and cool. Comes with microwave and min refrigerator. Stay was comfortable. Breakfast is included every morning. The nice lady thats over it kept it nice and clean and everything out and stocked each morning. Enjoyed my stay and we will stay again. Convenient place and nice price as well. The staff was all so nice, friendly and acted swiftly which made it even better.

10

Virginia

Jun 16, 2025

·

Stayed 4 nights

I really enjoyed my stay here, nearby shopping centers. I could walk to stores and the staff were very friendly and helpful. The breakfast was good also. I will stay here again when I visit Birmingham, Alabama. Thank you for great customer service!!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $100	2 $99	3 $111	4 $98	5 $99	6 $219	7 $221
8	9 $134	10 $102	11 $98	12 $98	13 $141	14 $135
15 $99	16 $102	17 $106	18 $104	19 $107	20 $132	21 $132
22 $100	23 $101	24 $107	25 $104	26 $99	27 $135	28 $133
29 $98	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $102	3 $113	4 $132	5 $154
6 $98	7 $98	8 $98	9 $98	10 $98	11 $132	12 $132
13 $98	14 $98	15 $98	16 $98	17 $98	18 $181	19 $179
20 $97	21 $97	22 $97	23 $97	24 $98	25 $127	26 $127
27 $98	28 $97	29 $100	30 $97	31 $96

Comfort Inn & Suites At CrossPlex Village

Prices for Comfort Inn & Suites At CrossPlex Village

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

Guest reviews of Comfort Inn & Suites At CrossPlex Village

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Comfort Inn & Suites At CrossPlex Village

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