Hotel Scappata

La atención en la zona de Alberca es casi nula debido a que el personal se concentra en la zona de playa.

The stay was very pleasant, clean and beachfront. Excellent views and pool with beach view.

It’s just ok. Pool is so deceiving as it is only 2 ft depth.

The location is central to the area, with plenty of restaurants and shops, and the beach access was convenient, right across the street. Street noise and loud music at night was sometimes a problem. The room, on the third floor, with a balcony had a great view of the water and overlooked the pool area on the second floor. No elevator and difficult wide stairs with no hand railing from first to second floor. 2nd to 3rd floor stairs have railing, but dangerous concrete overhang (poor design) can cause head injury on the way up. There were a number of other safety concerns, such as no adequate warning for single steps down or up, and we witnessed several falls as a result. Also, platform bed has sharp corners, jutting out well beyond the mattress, causing injury. Water heater was a problem- no hot water most days, both in the mornings and afternoons. On the positive side, the staff was very nice, the restaurant downstairs was great, though they lost one of their siding curtains during a storm the second day and after that it was too windy to eat there many days. Room was clean and staff came in daily to make the bed. Aside from the above mentioned technical problems, the area felt safe and the people were friendly and helpful.

I stayed here for 2 nights with my husband, sister and her boyfriend. We arrived a little early. The guy who checked us in was super nice, friendly, and gave us all the info we needed. Our rooms weren't ready when we arrived, so we changed and went to the beach which was right across from the hotel. Hotel guests have access to free beach beds. They had servers on the beach to take our orders for food and drinks. The beach was beautiful. We also went to the rooftop pool during our stay which was very enjoyable. We watched a beautiful sunset from there. The location is wonderful. We walked down the beach walkway. There were many restaurants, bars, shops, and spa/ massage. We had breakfast at the hotel one morning which was good. Our room was fine. We had a king bed. It wasn't very spacious but we did not spend a lot of time in there. We had what we needed and we were comfortable. Overall, we had a great stay and I would stay here again if/ when I am back in the area. Muchas gracias!!

Very enjoyable stay, room was very clean. The bed and pillows are very comfortable. We had a very convenient room on the first floor. Staff was very friendly and helpful. Some spoke English, so this helps a lot. The only minor problem was slow speed internet for the TV. This was our second year to stay at this location. Nice rooftop pool, and lovely view of the beach across the street. Close to lots of restaurants, as well as the one on site. They held our luggage at the desk, and let us use their beach towels, so we could still enjoy the beach until our ride came later in the afternoon. They are very helpful.

THE BEDS ARE TERRIBLE, THEY SEAM TO BE THETRE FOREVER, NO SUPORT AT ALL FROM YOUR BODY, YOU WAKE UP AS IF A TRAIN PASSED OVER YOU IN THE NIGHT, NO FURNISHING AT ALL, BASICALY THE BED A VERY OLD DESK AND IT´S CHAIR, NOT EVEN A LOUNGE CHAIR, NOTA CASE GOOD FOR YOUR CLOTHER, THE CLOSSET, JUST A TUBE WITH A COUPLE OF HANGERS, NO DOORS AT ALL, ALL YOU CLOTHES GET EXPOSED, THE ROOM LOKKS TERRIBLE , THE TERRACE HARDLY 2 FEET WIDE, NONSENSE.....THE SWIMING POOL VERY COLD, NO WAY TO SWIM.........THE BUILDING ALL IMPROVED, STAIRS ALLOVER CONNETCING A OLD PART WITH A NEW PART A LOT OF DANGEROUS STEPS NOT SHOWN WITH ANY KIND OF SIGN.VERY BAD

They had their own sunbeds/umbrella at the beach with no extra cost. Nice poolarea, asked to turn off the music blasting throug the speakers, they did no problem. Very expensive resturant, but good food. All the reasturants along the beach have the same prices. Head into town for more reasonable prices. 10 min walk from bus station.

Beach front, pool, good AC. Only lacking a fridge in the room. Restaurant was good. No elevator for accessibility.

The property was nice generally speaking, but my room was in the third floor, and the hotel didn’t have an elevator. The staff was nice and friendly the pizza at the hotel’s restaurant was delicious but the lobster soup was tasteless.

El hotel está limpio y cuidado, es muy agradable

Very enjoyable stay, room was very clean. The bed and pillows are very comfortable. We had a very convenient room on the first floor. Staff was very friendly and helpful. Some spoke English, so this helps a lot. The only minor problem was slow speed internet for the TV. This was our second year to stay at this location. Nice rooftop pool, and lovely view of the beach across the street. Close to lots of restaurants, as well as the one on site. They held our luggage at the desk, and let us use their beach towels, so we could still enjoy the beach until our ride came later in the afternoon. They are very helpful.

Excelente ubicación. El Hotel es muy bonito, las instalaciones limpias y cómodas.

Personnel is fantastic and anttentive although we found a lot of smaller issues, wich in addition made it a bit dissapointing. Dirt found in a couple of drawers. Dirt in the shower floor Safety deposit box broken No bathroom near the pool so you can guess what people might do. I have been arround a lot and this might be the only hotel that holds a large amount on your card as a deposit for "incidentals"! They don't serve breackfast at their restaurant and they charge a mandatory tip included in the restaurant check. The mandatory tip the deposit for incidentals are good enough reasons for not going back as this makes me feel they are not being honest and clear. Even the front desk person was ashamed tho ask for the deposit but owner must be enforcing this.

El hotel está muy bonito, el personal muy amables las habitaciones muy limpias y lo más importante las camas están muy muy cómodas, volvería a hospedarme

Very nice accommodation right on the Malecon with a nice pool as well! Friendly staff who work hard to make you comfortable. Nice, clean large room with a great shower. I prefer a firm mattress but this was still quite comfortable. Such a nice visit!

Beach front was great! While everything was very clean, shower needed a bit of extra care to prevent some mold spots in crevices.

Excellent property. This is a beach hotel, probably the best in the area. Extremely clean facilities and room. Functional room with everything you need - modern - clean - and very very comfortable bed. The service was excellent from check in to check out and everything in between. The Italian restaurant has really become our favorite In Mexico not only because of the quality and taste of the food but the service and ambiance / beach front experience. I was hesitant about staying in the area as were Hilton members / fours season snobs BUT this hotel was excellent. The area is great too. Safe and beautiful.

Very clean and rooms were very nice.

It was a great location to the beach. The water pressure in the shower was minimal and at one point the water stopped in the middle of my shower. Hot water was also limited. There were dirty dishes left outside of the rooms for a whole day. It was a great view of the beach, but I would not stay there again.

the room is small, you can only sit on the bed, poor lighting, there were mosquitoes.

La cama es cómoda, el cuarto muy bonito con bonitas vistas. Pero se escucha mucho ruido de la calle y hospedaje de alado. El baño huele un poco feo. El restaurante muy rico.

Muy buena atención, la habitación cómoda, tranquila sin ruido, cama cómoda, estuvimos un día (domingo) para salir lunes, el lunes el área de alberca muy tranquila. La comida del restaurante muy deliciosa, la atención muy buena!!

I stayed here for 2 nights with my husband, sister and her boyfriend. We arrived a little early. The guy who checked us in was super nice, friendly, and gave us all the info we needed. Our rooms weren't ready when we arrived, so we changed and went to the beach which was right across from the hotel. Hotel guests have access to free beach beds. They had servers on the beach to take our orders for food and drinks. The beach was beautiful. We also went to the rooftop pool during our stay which was very enjoyable. We watched a beautiful sunset from there. The location is wonderful. We walked down the beach walkway. There were many restaurants, bars, shops, and spa/ massage. We had breakfast at the hotel one morning which was good. Our room was fine. We had a king bed. It wasn't very spacious but we did not spend a lot of time in there. We had what we needed and we were comfortable. Overall, we had a great stay and I would stay here again if/ when I am back in the area. Muchas gracias!!

Very enjoyable stay, room was very clean. The bed and pillows are very comfortable. We had a very convenient room on the first floor. Staff was very friendly and helpful. Some spoke English, so this helps a lot. The only minor problem was slow speed internet for the TV. This was our second year to stay at this location. Nice rooftop pool, and lovely view of the beach across the street. Close to lots of restaurants, as well as the one on site. They held our luggage at the desk, and let us use their beach towels, so we could still enjoy the beach until our ride came later in the afternoon. They are very helpful.

Very nice accommodation right on the Malecon with a nice pool as well! Friendly staff who work hard to make you comfortable. Nice, clean large room with a great shower. I prefer a firm mattress but this was still quite comfortable. Such a nice visit!

Beach front, pool, good AC. Only lacking a fridge in the room. Restaurant was good. No elevator for accessibility.

las habitaciones no tienen vista al mar, pero es linda la vista desde el restaurante

I found the room very small to fit a King size bed, to the point that we needed to avoid hitting the corner of the bed when entering the room. The mattress was extremely soft so it was a bit uncomfortable. Good air conditioning, the only issue was the bright digital display shining through across the room when you try to sleep. The food was great, I highly recommend the pizza margarita.

El hotel es muy bonito, su personal es excelente y la ubicación muy buena, ahora hablemos de precios, es muy caro, nuestro cuarto fue sumamente pequeño (cuarto 202), y los precios de sus bebidas y comida carísimos, para que te des una idea una botella de agua que cuesta $3 de Kirkland te la venden en $65 y un clamato te cuesta unos $140 pesos

El hotel precioso, el restaurante riquísimo, pero hay algo que no me gustó, después de haber hecho el check-out, me llamaron para decirme que no me habían cobrado una noche por error. Ok, yo llego y me registro, ya tienen mi reserva y saben que será por dos noches, me comentan que el precio es increíble por el Hot Sale, obvio que me cobran $ 3,850.00 y pienso que es la ganga de mi vida, craso error, solo me habían cobrado una noche. La verdad después del buen tiempo pasado en el hotel, me dio mucho coraje. Eso no se vale, aparte te tratan como ladrón y te van a esperar a tu cuarto para firmar un baucher para consumo, me he quedado en mejores hoteles y solo lo cargan a mi cuenta y al hacer el check-out pagas, ¿cuál es el problema? Ojo, mejoren su administración o perderán muchos clientes. Yo estaba enferma y fui para distraerme, al final terminé pasando un muy mal momento. Espero tomen en cuenta mis comentarios, es toda mi intención dar una crítica constructiva. Gracias.

I stayed here for 2 nights with my husband, sister and her boyfriend. We arrived a little early. The guy who checked us in was super nice, friendly, and gave us all the info we needed. Our rooms weren't ready when we arrived, so we changed and went to the beach which was right across from the hotel. Hotel guests have access to free beach beds. They had servers on the beach to take our orders for food and drinks. The beach was beautiful. We also went to the rooftop pool during our stay which was very enjoyable. We watched a beautiful sunset from there. The location is wonderful. We walked down the beach walkway. There were many restaurants, bars, shops, and spa/ massage. We had breakfast at the hotel one morning which was good. Our room was fine. We had a king bed. It wasn't very spacious but we did not spend a lot of time in there. We had what we needed and we were comfortable. Overall, we had a great stay and I would stay here again if/ when I am back in the area. Muchas gracias!!

Pésimo servicio en la recepción, persona muy mal preparada para contestar las dudas (servicio de playa, early checkin, etc) El servicio de playa (sillas, sombrilla y alimentos) que anuncian es del restaurante y no del hotel, así que ellos no se responsabilizan…. Nosotros tuvimos que sentarnos en toallas en la arena, ya que hasta las 11:30am el restaurante no estaba abierto y no hay nadie que te pueda contestar sobre el tema. Habitación de buen tamaño y cama confortable. Restaurante extremadamente caro…pareciera que estaba em Cancún y no em Progreso. La ciudad está a 45 min de Mérida con carretera super tranquila, a los que puedan recomiendo quedarse en Mérida e ir y volver en el mesmo día, ya que el costo x beneficio de estar en ese hotel realmente no vale !

Las instalaciones son de las mejores del puerto, pero el servicio simplemente es malo, en el restaurante te darán un servicio decente solo si dejas del 15% para arriba en propina y honestamente fue el único lugar donde nos trataron mal en nuestra instancia, quizá volvería por lo mismo de las instalaciones pero jamás pasaría de nuevo por su restaurante.

Amazing people. Very helpful, polite, and patient. Great place to stay. If we are there again, we will stay at this hotel. Towards the edge of the boardwalk craziness.

Very enjoyable stay, room was very clean. The bed and pillows are very comfortable. We had a very convenient room on the first floor. Staff was very friendly and helpful. Some spoke English, so this helps a lot. The only minor problem was slow speed internet for the TV. This was our second year to stay at this location. Nice rooftop pool, and lovely view of the beach across the street. Close to lots of restaurants, as well as the one on site. They held our luggage at the desk, and let us use their beach towels, so we could still enjoy the beach until our ride came later in the afternoon. They are very helpful.

Personnel is fantastic and anttentive although we found a lot of smaller issues, wich in addition made it a bit dissapointing. Dirt found in a couple of drawers. Dirt in the shower floor Safety deposit box broken No bathroom near the pool so you can guess what people might do. I have been arround a lot and this might be the only hotel that holds a large amount on your card as a deposit for "incidentals"! They don't serve breackfast at their restaurant and they charge a mandatory tip included in the restaurant check. The mandatory tip the deposit for incidentals are good enough reasons for not going back as this makes me feel they are not being honest and clear. Even the front desk person was ashamed tho ask for the deposit but owner must be enforcing this.

We stayed at the Scappata just one night. The staff is super friendly, knowledgeable and helpful. The room was great with a very comfy king size bed. Centrally located on the boardwalk in Progreso. We ate at the Scappata restaurant…amazing food and service. It’s a must see!

The property was nice generally speaking, but my room was in the third floor, and the hotel didn’t have an elevator. The staff was nice and friendly the pizza at the hotel’s restaurant was delicious but the lobster soup was tasteless.

We had an issue with the hotel restaurant our last evening there. We were definitely pushed to eat our evening dinner and hurried us to vacate the restaurant We discovered at midnite that they were having a special group coming for a dinner party after the regular business hours who were a special "honored guests" dinner party. We were awakened at midnite with a loud Mariachi band playing ,loud music till 1:30 in the morning. The music resounded throughout the hotel and many guests were down at the hotel office complaining. We received no apologies or financial compensation. !

Excelente ubicación frente al malecón. Buen restaurante. Por ser huésped puedes usar gratis los camastros que están en la playa frente al hotel

The location is central to the area, with plenty of restaurants and shops, and the beach access was convenient, right across the street. Street noise and loud music at night was sometimes a problem. The room, on the third floor, with a balcony had a great view of the water and overlooked the pool area on the second floor. No elevator and difficult wide stairs with no hand railing from first to second floor. 2nd to 3rd floor stairs have railing, but dangerous concrete overhang (poor design) can cause head injury on the way up. There were a number of other safety concerns, such as no adequate warning for single steps down or up, and we witnessed several falls as a result. Also, platform bed has sharp corners, jutting out well beyond the mattress, causing injury. Water heater was a problem- no hot water most days, both in the mornings and afternoons. On the positive side, the staff was very nice, the restaurant downstairs was great, though they lost one of their siding curtains during a storm the second day and after that it was too windy to eat there many days. Room was clean and staff came in daily to make the bed. Aside from the above mentioned technical problems, the area felt safe and the people were friendly and helpful.

I stayed here for 2 nights with my husband, sister and her boyfriend. We arrived a little early. The guy who checked us in was super nice, friendly, and gave us all the info we needed. Our rooms weren't ready when we arrived, so we changed and went to the beach which was right across from the hotel. Hotel guests have access to free beach beds. They had servers on the beach to take our orders for food and drinks. The beach was beautiful. We also went to the rooftop pool during our stay which was very enjoyable. We watched a beautiful sunset from there. The location is wonderful. We walked down the beach walkway. There were many restaurants, bars, shops, and spa/ massage. We had breakfast at the hotel one morning which was good. Our room was fine. We had a king bed. It wasn't very spacious but we did not spend a lot of time in there. We had what we needed and we were comfortable. Overall, we had a great stay and I would stay here again if/ when I am back in the area. Muchas gracias!!

Great beach location. Excellent restaurants.

Amazing people. Very helpful, polite, and patient. Great place to stay. If we are there again, we will stay at this hotel. Towards the edge of the boardwalk craziness.

Excelente ubicación. El Hotel es muy bonito, las instalaciones limpias y cómodas.

They had their own sunbeds/umbrella at the beach with no extra cost. Nice poolarea, asked to turn off the music blasting throug the speakers, they did no problem. Very expensive resturant, but good food. All the reasturants along the beach have the same prices. Head into town for more reasonable prices. 10 min walk from bus station.

Very nice accommodation right on the Malecon with a nice pool as well! Friendly staff who work hard to make you comfortable. Nice, clean large room with a great shower. I prefer a firm mattress but this was still quite comfortable. Such a nice visit!

Location on the boardwalk restaurant has good food room was comfortable

Very nice property, good location near the beach. Not high end, but clean and the restaurant is great.

Muy buena atención, la habitación cómoda, tranquila sin ruido, cama cómoda, estuvimos un día (domingo) para salir lunes, el lunes el área de alberca muy tranquila. La comida del restaurante muy deliciosa, la atención muy buena!!

Personnel is fantastic and anttentive although we found a lot of smaller issues, wich in addition made it a bit dissapointing. Dirt found in a couple of drawers. Dirt in the shower floor Safety deposit box broken No bathroom near the pool so you can guess what people might do. I have been arround a lot and this might be the only hotel that holds a large amount on your card as a deposit for "incidentals"! They don't serve breackfast at their restaurant and they charge a mandatory tip included in the restaurant check. The mandatory tip the deposit for incidentals are good enough reasons for not going back as this makes me feel they are not being honest and clear. Even the front desk person was ashamed tho ask for the deposit but owner must be enforcing this.

Friendly staff, comfortable bed, great location. The beach was nice and everything was within walking distance. However, when we got there the tv didn’t work. Next, the remote to the AC didn’t work, the coffee pot leaked water, the handle came off the shower. All of these things the staff handled right away. Twice there was no water for a short period of time (they were changing tanks??). These things are not big deals. The worst of it was the tiny bottled waters we purchased in the restaurant after a long walk on the Malecón. We were charged over $200 pesos ($11) for one small bottled water. We asked the waiter if that was correct and were assured that it was correct. Absolutely ridiculous. It was also very loud. Nothing the hotel could do about that but there was a very loud clanging-banging from a large piece of construction equipment two lots over. Also, lots of street noise.

They had their own sunbeds/umbrella at the beach with no extra cost. Nice poolarea, asked to turn off the music blasting throug the speakers, they did no problem. Very expensive resturant, but good food. All the reasturants along the beach have the same prices. Head into town for more reasonable prices. 10 min walk from bus station.

We stayed at the Scappata just one night. The staff is super friendly, knowledgeable and helpful. The room was great with a very comfy king size bed. Centrally located on the boardwalk in Progreso. We ate at the Scappata restaurant…amazing food and service. It’s a must see!

La propiedad es básica, es lindo el cuarto solo que las chapas de las puertas totalmente oxidadas por el sarro Del Mar. Contra el precio no vale lo que pagas. El restaurante que tiene si es muy bueno 👍👍

The property was nice generally speaking, but my room was in the third floor, and the hotel didn’t have an elevator. The staff was nice and friendly the pizza at the hotel’s restaurant was delicious but the lobster soup was tasteless.

Excelente lugar para hospedarse en progreso, las instalaciones están impecables y modernas. Lo único que haría la estancia perfecta sería que pudieran agregar desayuno ya que su restaurante no abre hasta la 1:00pm

El hotel es muy bonito, su personal es excelente y la ubicación muy buena, ahora hablemos de precios, es muy caro, nuestro cuarto fue sumamente pequeño (cuarto 202), y los precios de sus bebidas y comida carísimos, para que te des una idea una botella de agua que cuesta $3 de Kirkland te la venden en $65 y un clamato te cuesta unos $140 pesos

While it is beautiful, certain things weren’t properly planned. We got the sea view room, The varandah over looks a portion of the sea. The TV is right beside the door when entering, so you bump your head when you come in, the toilet is set in a way that you can’t comfortably use it. If u get a room that goes up, be careful with the stairs… The plus side about it is that the property is by the beach, has its own private sitting area, close to the main area in progresso, the bed is nice to sleep in and safe. The hotel has a restaurant. The food is average, some things are great and some are okay.