Hyatt Place Jacksonville St. Johns Town Center
Property description
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
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Guest reviews
8.9
Fabulous
Based on 1,001 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Hyatt Place Jacksonville St. Johns Town Center, travelers highlight a clean, comfortable stay with walkable access to St. Johns Town Center’s shops and restaurants, plus pleasant lake views with a patio and pool that make relaxing easy.
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2
Roland
2 weeks ago
·
Stayed 2 nights
We booked a double queen bed several months out. Day of arrival, we checked in around 4pm for a two-night stay. The lady working the front desk said sorry we do not have any double queen rooms left so we gave you a king bed with a pull-out couch. We also gave you a "lake view". I said no way, due to circumstance we need what we paid for. She said sorry, you used a third party (hotels.com) and we do not have to honor that. Unreal. I called hotels.com and after over an hour on the phone they said they could try to move us somewhere. Again, we booked this hotel in the area we needed to be on the day we needed for the State Championships, I could not risk being moved somewhere else in Jacksonville for a variety of reasons. We made do, but it was beyond uncomfortable and the reason for not honoring is unacceptable. By the way, the lake view (retention pond) was blocked and instead it was the view of the roof. What we really saw out our window was a clogged, moldy roof drain. Be careful booking this particular Hyatt and that is all I have left to say.
We booked a double queen bed several months out. Day of arrival, we checked in around 4pm for a two-night stay. The lady working the front desk said sorry we do not have any double queen rooms left so we gave you a king bed with a pull-out couch. We also gave you a "lake view". I said no way, due to circumstance we need what we paid for. She said sorry, you used a third party (hotels.com) and we do not have to honor that. Unreal. I called hotels.com and after over an hour on the phone they said they could try to move us somewhere. Again, we booked this hotel in the area we needed to be on the day we needed for the State Championships, I could not risk being moved somewhere else in Jacksonville for a variety of reasons. We made do, but it was beyond uncomfortable and the reason for not honoring is unacceptable. By the way, the lake view (retention pond) was blocked and instead it was the view of the roof. What we really saw out our window was a clogged, moldy roof drain. Be careful booking this particular Hyatt and that is all I have left to say.
10
LANCE
2 weeks ago
·
Stayed 1 night
Everything was clean and the food was tasty and the staff was very helpful
Everything was clean and the food was tasty and the staff was very helpful
10
Michael
4 weeks ago
·
Stayed 1 night
Simple but the view and the size of the room were great. Excellent service. Could improve their Breakfast bufete.
Simple but the view and the size of the room were great. Excellent service. Could improve their Breakfast bufete.
8
stephen
4 weeks ago
·
Stayed 3 nights
yes
yes
8
Tanya
Apr 18, 2026
·
Stayed 3 nights
The only issue we had was that we booked a 2 Queen bed room and we only had one King bed. It wasn't what we paid for and the hotel said that the 3rd party site we used (Hotels.com), did not know their inventory when booking so they offered something they didn't have. That part was disappointing, but everything else about the hotel and area was good.
The only issue we had was that we booked a 2 Queen bed room and we only had one King bed. It wasn't what we paid for and the hotel said that the 3rd party site we used (Hotels.com), did not know their inventory when booking so they offered something they didn't have. That part was disappointing, but everything else about the hotel and area was good.
4742 Town Center Parkway, Southside, Jacksonville, Jacksonville (and vicinity), Florida, United States of America
Location
With a stay at Hyatt Place Jacksonville / St. Johns Town Center in Jacksonville (Southside), you'll be within a 5-minute drive of St. Johns Town Center and University of North Florida. This hotel is 6.8 mi (10.9 km) from The Avenues and 9.3 mi (15 km) from EverBank Stadium.
More location infoProperty Policies
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
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