TownePlace Suites by Marriott Dallas DFW Airport North/Irving

Laundry but no change too bad.

Room was nice at first glance, had a few areas and things not cleaned (i.e. dirty glass in the cabinet). TV was pretty bad, super slow and remote practically useless. TV also advertised streaming services only to find out you have to have to sign into your own personal accounts to utilize them and not a whole lot of options for compatible streaming services. Highlight of the stay was meeting the general manager at checkout who was super sweet and had a lovely conversation with.

Very clean. Quiet. Good location. Good selection of sundries including wines. On site/convenient bar/restaurant but did not use. Would stay again.

Great rooms, great personel. No restaurant in the hotel. Great location with superior shuttle service.

Nice facilities and excellent breakfast. Bed was very comfortable

This location worked great for us and although we didn't eat in our room often, we had that option. We wanted someplace that would make it easy to return to the airport. The breakfasts were great and we really appreciate the free breakfasts. The staff was wonderful over all. It would really help if there was a restaurant at the property. There is only one small place in the Clarion on Plaza, and its menu fine but limited. It would have been nice to be able to walk to other restaurants, but I guess that isn't really Dallas--it is a car city.

Room was nice and clean. Bed was super comfortable. Staff was friendly and helpful. Unfortunately, the internet wasn’t working on one of the nights we stayed. Of course, that was the day we spent the most time in the room. Also, the bar wasn’t open on that night because they didn’t have a bartender. Even so, I would definitely stay there again.

The room was nice and clean, and the Staff was super friendly. The food down at the bar was really good as well!

The good: The property was nice and updated. It had plenty of amenities including a nice gym and socializing area. The shuttle service was great and the 2 drivers we interacted with were fantastic. The bad: We showed up the night before the eclipse and expected the property to be packed and busy. Surprisingly we were quickly helped. That’s when we found out some unfortunate news. I gave the front desk my name and they told me that my reservation had been cancelled and they could not tell me by whom. It wasn’t by me. Thankfully, 10 minutes prior to our arrival, there was another cancellation which kept us from being homeless that night since most hotels were booked in the area. Even though we weren’t homeless, unfortunately this meant that we wouldn’t get the room we paid for, which turned out to be smaller. I figured we chalk up the night to a “things could always be worse” and decided to just be grateful to have a bed to sleep in. the room was found it to be poorly stocked. The night guy hooked us up. The second day and night was a blur due to traveling for the eclipse. We got back late and noticed the room had not been cleaned. Oh well Day 3: No room cleaning. I asked about it and was told that it should have been done and would be done the next day. Day 4: they finally did the room at some point in the afternoon which I reminded them to do. They took our extra pillows!! Overall the staff acted bothered by any concerns and grossly unapologetic. Food was basic.

Short distance to airport. Great shuttle service; roomy bar area. A small cafe on site would have been welcomed.

Very dirty!

Very clean and quiet room, superb intercontinental breakfast. Also, they provide shuttle service to the airport. Excellent place to stay in.

Clean room

When I got to my room it was filthy. Floor hadn’t been vacuumed, salt and pepper all over counter, drinking glass rings all over the side table, no clean utensils, old used coffee filter in coffee pot I have to run dishwasher to get clean cups etc. so I said to myself ok I’ll make sure house keeping cleans next day. No one ever came to clean it. I asked a house keeper at 4pm if someone would be coming she said oh the girl that had your room scheduled has left already. I was very dissatisfied. Especially for a Marriott property. Won’t ever stay here again. From desk staff was the only pleasant part of my stay

On the morning of departure we found dirt on part of the bed linen that could have been associate with the presence of bed bugs. The front desk employees were supposed to investigate and report to us in the same day. Nothing was done and general manager further follow-up was "As I stated to you previously, at the time that you had the problem with the stain on your linen, I was on vacation. I did not inspect your linen; therefore, I cannot definitively tell you what was on the sheet." Communication with Marriott Bonvoy® Customer Care at MARRIOTT INTERNATIONAL was time lost. This was the first night of our 2 weeks vacation trip ans remained very nervous during all our vacation

We stayed for two nights here. The staff was very friendly and helpful. The room looked clean upon arrival, but I found change left in the nightstand, someone else’s clipboard and work papers in a cabinet under the TV. There was no bedding left in the room for the pullout, but the staff quickly took care of that. When I moved the pullout, it looked as if they had not cleaned under it behind it in quite some time. Early in the morning before check out, a huge roach crawled across the bathroom sink. We were checking out in about an hour anyway, but I would have left had I seen it sooner. It is Texas , so I know bugs can be a problem. Overall the place was very nice and the kitchen area was clean, closets were nice. I just think they overlooked some details when getting this room ready.

Room not so clean. Rug looked dirty. Went to get a coffee cup out of the cabinet- it was dirty outside and inside. A used coffee mug put inside cabinet, there wasn’t a paper coffee cup to use. Was pretty gross. Tissue box wet and inside tissues all wet, vanity faucet runs out on the top - most likely the cause. But couldn’t use wet tissues.

Room was clean and the shuttle was great to and from the airport!

The room was not very clean.

Clean hotel that’s convenient to Dfw airport.

The room was very spacious with a great kitchenette area.

The small but super efficient kitchen in our room was great to have! Breakfast was good! It was quiet on our floor and throughout the hotel.

If you are a plane geek you will love this hotel. Staff accommodated my request to put me in a room where I could watch the planes land at DFW. Room was very quiet considering it is so close to the airport. Rooms were very clean. Very nice hotel.

The check-in was at a minimal. The reception was not nice. Very short with her answers and seemed to appeared bothered with questions. As my husband and I don’t travel much and staying at a hotel I thought we would have had a better greeting. However entering our room it was hot and it didn’t get any better. We thought it would cool down after a couple of hours, but it didn’t. The air conditioner was not performing as it should have and the room stayed at 82 degrees even though it was set for 70 degrees. We were too tired coming from out of state to even go back down and complain to the young lady who was rude earlier. However we did mention it to the gentleman at the reception desk and he was very helpful and understanding. I just hope IF we were to return; hopefully, we would have a more pleasant stay.

Room was perfect size and appointed with fridge, stove etc. Very quiet despite being by the airport

The staff was really friendly and wonderful. the part that was bothersome, as we were not told, nor was it listed, that the airport train runs right behind the rooms, which made it nearly impossible to sleep! Also being so close to the airport and not having a 24 hour-a-day Shuttle was very, very inconvenient and costly! The whole point of staying next to the airport is so that you can get there without extra cost when you're having to stay somewhere. Also, the fact that they advertise happy hour and tell you about it when you check-in, yet a beer is $8 tells me that's not really happy hour! A well drink should not be $10! It's a nice place but does not truly meet the needs of the traveler. Sadly, we won't be returning here.

Convenient location for a 1 night layover. The 1 bedroom suite allowed us to put the kids to bed and still get things done without worrying about waking anyone.

Paint peeling from walls. No hot water. No water pressure. Not enough entry keys for my family to get more tha 1. Will not return

Nice modernized suite with good access to airport.

By the airport that’s the one reason I booked and the previous reviews seemed positive ! It’s right by transit that goes by is very noisy !

Be very careful when you go to this hotel. Be sure to check your credit card because they have charged my card and my daughters card the wrong amount for the rooms. They told us one thing and then changed another prices. Everyday since I have left the hotel they are still billing my card and they are trying to tell me that what they are doing is correct. Be very careful.

The rront desk was very helpful in instructing us how to return our rental car and get back to the hotel.

Close to booking at Hilton property and they started and they started to change prices for the same. Simply put, Hilton jerks around. That's fine, Marriott fit. the bill and was great. The woman who checked us in. I wish I got her name, she was awesome. Deserving of a raise $$$ and a pat on the back or an employee of the month award. Whatever you do for recognition, she should get it..

The representative of the front desk was not kind or helpful when checking in.

Staff was helpful and friendly.

Due to my flight delay, I had to check in late at around 1 AM. I called the hotel earlier and notified them about my late check in, to which they said it’s ok since their front desk is staffed 24/7. After arriving at the hotel, I had to wait over 40 mins, as there was no one at the front desk. Finally this person name Joseph walks out, all annoyed and appearing to just wake up from sleep. Furthermore, he gave me the attitude and didn’t apologise for even once for making me wait. When I told him about my unreasonable long wait, his reply was “I’m the only one working, I couldn’t do anything, speak to the manager in the morning”. The person at the front desk of the hotels are usually the friendliest, but this person acted in such a way as if I caused him a major inconvenience. Anyways, I checked out after staying for 3 nights, and then saw my credit card statement- they charged me a fee of $13, when I called the hotel to ask about the charge, they were not able to clarify what the charge was about. Overall, I was disappointed with the service of this establishment. I expected better hospitality and service from a Marriot hotel. The suites were good and relatively clean, but the service from the front desk was disappointing.

The hotel was clean, the staff was friendly, and the breakfast was good.

The clerk said there was no room available and that Expedia would give us a full refund. The clerk said they were full and that we could not stay at that hotel.

Wonderful! Close to airport. Staff are all polite , friendly, respectful and courteous. Will definitely come stay again. Shuttle service on point.

There are super friendly crews working in this hotel at front desk who provided me excellent guidance during my stay and very friendly van driver who picked me up at the airport. Definitely I will book this hotel again.

We chose this hotel because it is relatively close to the airport, is reasonably priced, and has a free shuttle. The rooms were particularly nice; though be warned: apparently "Hotel King" is a legitimate bed size that is actually the size of only a double bed. The shuttle to the airport was great; from the airport more tricky as it depends how many other people are trying to ride to the hotel and it took a LONG time to get from the terminal to the hotel because of multiple extra stops. I would recommend this hotel, and would choose it again.

The location of this hotel was kind of out of the way. There were not any restaurants or shops within a reasonable distance. The facility was tidy and the room was comfortable. The bathroom was very nice. They only provided two towels which wasn't adequate, however as soon as I requested extra ones they were brought up to my room. We would stay here again.

I expected the hotel to be nearer the airport

Great stay and near the airport

Great for us because we arrived late and were leaving early the next morning. But not much around except other hotels so probably not the best for a longer term stay. Staff was fabulous and the room was clean and comfortable. Towels and toilet paper were both pretty thin!

My husband and I stayed there for an event in Tx for Valentines weekend. It was clean and the people were nice. Very close to the airport in which we needed. We would definitely stay there again.

The best part, was that is was so close to DFW and it had an early morning shuttle.

Nice modernized suite with good access to airport.

By the airport that’s the one reason I booked and the previous reviews seemed positive ! It’s right by transit that goes by is very noisy !

Clean hotel that’s convenient to Dfw airport.

Nice if a small room. Cleverly designed, stove and big fridge. Our only complaint was the breakfast was cold. But suspect that is not the norm

Close to Airport. Shuttle service is quick. They should start breakfast a little earlier as it caters to travelers.

The first few dsys were great and then the breakfast gradually went downhill. Today we went to eat before we left and almost everything was gone. I asked for our toaster to be replaced and they took the broken one but didn't bring a new one. We were also told our room would be cleaned on the 3rd day but it wasn't.

The staff was really friendly and wonderful. the part that was bothersome, as we were not told, nor was it listed, that the airport train runs right behind the rooms, which made it nearly impossible to sleep! Also being so close to the airport and not having a 24 hour-a-day Shuttle was very, very inconvenient and costly! The whole point of staying next to the airport is so that you can get there without extra cost when you're having to stay somewhere. Also, the fact that they advertise happy hour and tell you about it when you check-in, yet a beer is $8 tells me that's not really happy hour! A well drink should not be $10! It's a nice place but does not truly meet the needs of the traveler. Sadly, we won't be returning here.

This location worked great for us and although we didn't eat in our room often, we had that option. We wanted someplace that would make it easy to return to the airport. The breakfasts were great and we really appreciate the free breakfasts. The staff was wonderful over all. It would really help if there was a restaurant at the property. There is only one small place in the Clarion on Plaza, and its menu fine but limited. It would have been nice to be able to walk to other restaurants, but I guess that isn't really Dallas--it is a car city.

The hotel was clean, the staff was friendly, and the breakfast was good.

The room was nice and clean, and the Staff was super friendly. The food down at the bar was really good as well!

It was great! Staff was on the mark helping with transportation and breakfast was great.

Short distance to airport. Great shuttle service; roomy bar area. A small cafe on site would have been welcomed.

We enjoyed the bar with Billy, the shuttle drivers were professional as well as the front staff! The only complaint was the water pressure and temperature in the shower.