Holiday Inn Express & Suites Mobile - University Area by IHG

The sitting patio could have some shade.

Very nice room, comfortable beds, breakfast good, nice pool and common area!

One of my better stays. Parking was fine, enough spots. Breakfast was very good, they don't run out and they keep filling up the food when it gets low. Newish laundry machines. Large rooms. Computers & printer in the main lobby - free access, free printing. Decent location in a low crime area. Slow elevators. Complimentary coffee (or decaf) in the lobby 24/7.

All the staff was wonderful! Polite, helpful, and willing to go the extra mile. Please consider replacing the missing free weights in the workout area and/or adding other equipment.

Well cared for hotel with kind staff and great amenities.

Super clean hotel. The icecream shop cross the street is a plus. The swimming pool is clean and fancy

Clean. Plenty of Parking. Room was good. Convenient. Bed was so so, but room was super clean and nice. 👍👍

No free bottled water. Only 2 coffee capsules - never refilled. Broken ice machine. Ran out of coffee at buffet every morning. No house keeping until 4 pm, which was too late… but very convenient to the university.

This is my favorite hotel I've stayed at in the last two years and I travel a lot for work. The area is great, the hotel is tucked slightly away so it's quiet. The back patio is my favorite place to lounge anytime of day or night. The pool is always clean. The gym is small but well appointed and clean. Plenty of free parking. Great food nearby. Close to highways. Anytime I get an assignment near Mobile I book this hotel.

Pool was super warm

Room smelt very bad , carpet stained all up . Floor tile very greasy . smells like dirty mop Disappointed ☹️

Rooms were clean. Staff was very friendly. Breakfast area was very clean despite the hotel was at capacity. Only issue was the carpets in the common areas and halls were dirty/spotted.

Extremely clean hotel. Wonderful helpful staff. Will stay here again when I'm in this area.

The room and place was very nice. The room just has a smell like it was closed off for awhile. The carpets could use some refreshing in the hotel hallway and rooms. The staff was very nice and friendly. The breakfast area was clean and looked after by the staff with children around which was excellent. The hotel was surly a place I would stay again.

Very clean!

The breakfast was wonderful, the location was good and somewhat close to downtown. The staff was wonderful and accommodating. Our bathroom had a strong urine smell and the bathroom floor was dirty. We were only there for one night so we didn’t make a fuss. The rest of the hotel was wonderful.

This hotel seems pretty new, and everything was very clean. Breakfast was great!

Hotel was super clean. Towels and linens were clean and neat. Room temperature was excellent.

The staff is Wonderful! The beds are very comfortable. The bathroom was very clean. The only thing that was off is the elevators reek of mildew. I noticed this during my stay in June, but I assumed it was just a one time occurrence. We have stayed twice since then and the elevator smell gets worse with each visit. We will stay here again because it is the closest hotel to USA, but I will request the first or second floor so that I can avoid the elevator.

The bathroom was GROSS there was alot of hair all over the shower! and mold! The rest of the room was clean but the bathroom was bad!

The staff and service were top notch. The only thing that wasn’t 5 stars was the sofa bed. It is in desperate need of a new mattress. I felt bad my son had to sleep on it.

ok hotel with a pretty good breakfast. the beds Were Very Uncomfortable and the AC unit was very dirty and the room was Hot at night. The hoted did not have a fan that could be used. Overall it is close to the Campus but other than that kind of disappointing.

We had such a wonderful stay. Our beds were extremely comfortable. The room itself was very large but it was a handicap room. Even with that the bathroom had esthetically pleasing grab bars. Loke that the window shades were automatic. Kept the morsun out great! Breakfast was really good to. There was a lot to chiise from and the staff kept it stocked and clean

Our room was clean, large, and comfortable. Parking was very good.

The staff are the highlight of the hotel. We stay here 6+ times a year while visiting our son at the University of South Alabama. It is always clean and the beds are very comfortable. I like the pillow options.

Good room with large space

Very friendly staff, free breakfast was good, great location for a South Alabama game. Only complaint was the room never got cooled off. We were on the 2nd floor. Not sure why but overall great place and clean.

Super friendly staff and clean room. Breakfast was really good too. The ladies that work at the hotel were excellent. The only thing that wasn’t great was the beds, a tad too firm.

Beds are very comfortable

Pleasant stay- AC was loud but bearable. Easy check in and welcoming staff. Breakfast was delish and employees so nice and helpful. Will stay again. Able to book online with ease and in minutes.

On my second and final night, the individual working maintenance overheard a private conversation I was having on my phone as I was setting up my computer to get some work done... He overhead me say a cuss word. The guy accused me of not belonging, I provided my room number to him... He proceeded to have my room access revoked. The guy said "you can't say cuss words, women and children could hear you." I responded by saying "Amen," and this individual lost rationality at that. I realized it triggered him, so I apologized... And then he proceeded to make me wait over an hour before he let me get my belongings from my room and leave. When trying to discuss the issue with the manager this morning, she said "you did some stuff, you won't be staying here again." There was virtually no one around when I had my phone call in the lobby. I was entirety sober, was not disruptive, and frankly this has been handled egregiously. All in all I lost 3 hours of my evening, which was the night before a 6am flight. I still have not been refunded, and the on-site management team has simply elected to exclusively back their maintenence guy without a holistic review of the situation. As of now I have yet to receive a refund, and the assistant manager informed me she will not allow me to discuss with anyone higher than her. For the sake of others who stay in the future, I hope Holiday Inn reviews this and takes measures to ensure others are not subjected to this.

Needed a handicap accessible room - the confirmation I received after making the reservation indicated that I would get an accessible room. I called to inquire about the shower set to confirm it was a walk in and was told I did not have a reservation for an accessible room - but she would change it. Fine. Checked in, room was accessible - however the bed was so high I’m not sure how anybody with more significant limitations than I have would ever be able to get into that bed. On the first morning when I woke up, I went to get in the shower and the floor of the shower was so incredibly slick that I almost slipped and fell. I had to shower standing on a towel so that I would not slip. The last night I was there I was out late and upon arriving back to the hotel, the front door was locked. No problem, I’ll use my keycard. It doesn’t work. Pulled out my other key card, it doesn’t work. Picked up the phone that is right next to the card swiper it rings the front desk. I can hear it ringing it rang for several minutes. Nobody answered or came to the front desk. I banged on the door. Still nobody. After a couple more minutes of ringing somebody comes stammering to the front door. She gives a very half ass apology and says “oh the card swiper is broken.” Given my limited mobility, standing to get in for that long was not easy. Would it have been that difficult to hang a sign stating the swiper doesn’t work - especially if front desk will step away. Completely unacceptable!

When we checked into the hotel on Monday, the front desk attendant(young African American female) (name possibly Christine) was having an issue with an disgruntled guest that felt that he had been charge twice for his room stay. The ordeal lasted almost 10 minutes. He was loud, animated and very dramatic. She remained professional and poised throughout the entire ordeal. She even took the time to print a copy of his bill to try to de escalate the situation. My husband and I stayed in the immediate vicinity just in case he got more hostile. After he finally left, she apologized to us and got us squared away. I commended her for her professionalism because I would have had him removed from the property for his poor and unacceptable behavior.

Staff was so friendly and helpful!

Excellent service friendly staff

I recently stayed here and was very impressed by the condition of the property. The breakfast was convenient and the staff was very helpful. My only complaint is the time that it took to check in. I arrived at 9:30 so there was only one attendant. I had to wait about 20-30 minutes. The room was clean and well stocked.

The staff at Holiday Inn express and suits were the absolute best. We had booked through Expedia, which I will never do again, and that caused a huge issue. The staff were very helpful and professional in working the situation out and resolved it for us very quickly. 5 stars for Holiday Inn, zero stars for Expedia.

Staff was professional and very helpful. Everyone smiles!

Room was clean and fine. Check-in staff was less than enthusiastic. Room with two queen beds and a pullout was only stocked with two bath towels.

The staff was soooooo friendly. Every single staff member i met was exceptionally nice and friendly.

Nice location for an overnight stay. Close to restaurants and gas. Area was nice and quiet. Would stay here again if needed.

pleasant hotel with nice staff. Clean. Only downside, it is Just kinda tucked in the center of nothing

Comfortable hotel with great staff. The location is directly across from the USA campus, walkable meals, and a clean, well cared for property. We will stay here again.

Great staff, clean, safe, walkable to many eats, great location.

Nice property by the university

Easy access to University. There are several restaurants walking distance

Hotel is convenient to the South Alabama campus. Staff was very friendly and the hotel was clean.

It was extremely close to the USA campus. So convenient!

Great location. Convenient to restaurants. Clean and quiet room. Nice amenities including large built-in bench for luggage with sturdy coat rack/hangers above.

Great hotel literally across the street from.the University of South Alabama. Great to stay for campus tour the following morning.

Stayed here 2 nights for a travel softball tournament, only 15 minutes from the fields in a safe area near the University of South Alabama. Clean, comfortable rooms, great breakfast, and super friendly staff. Plenty of food and grocery options close by. Will definitely stay here again for future tournaments!

2nd time staying and had another great experience. Great breakfast and friendly staff.

This property was clean, in a good location and a great value. However what really stood out was the staff’s friendliness and over and above customer service!!! We were in town for a tennis tournament. Knowing my group and other hotel guests attending the tennis tournament needed to be out early they opened their breakfast early to accommodate us. Our rooms were cleaned everyday and fresh towels and wash clothes provided. This property went over and above to be kind and helpful! Highly recommend!

Best Breakfast

The hotel smells amazing from the lobby entrance to every floor. Breakfast was great and friendly staff.

Very nice hotel Comfortable beds Hot breakfast

Breakfast was great and bed was comfortable

No free bottled water. Only 2 coffee capsules - never refilled. Broken ice machine. Ran out of coffee at buffet every morning. No house keeping until 4 pm, which was too late… but very convenient to the university.

This hotel seems pretty new, and everything was very clean. Breakfast was great!

Great Staff! Very friendly, helpful and attentive! Would highly recommend this Hotel! Also the ladies that ran breakfast every morning were so sweet and kept breakfast items stocked and assisted if you needed anything.